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ZIWO
5
75
4
30
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
API Based cloud contact center software with CRM Integration
Table of Contents
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Find out with a
ZIWO - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ZIWO overview
What is ZIWO?
ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...
ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture.
ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies. Customer Experience is vital for your business, so join the hundreds of happy, innovative companies such as Carrefour, Deliveroo, Floward, or Damac, who already use ZIWO Superpowers.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Call Management
Customer Support
User Interface
Connectivity
ZIWO’s user interface
ZIWO review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about ZIWO?
Reviewers indicate ZIWO offers reliable call management, clear call quality, and robust integration with CRMs, which help streamline customer communication and team performance. They find features like call recording, real-time monitoring, and omnichannel support essential for daily operations, though some mention occasional call drops and reporting limitations. They say the platform is user-friendly, with a straightforward interface that reduces training time and boosts productivity, but note limited customization and occasional bugs, especially on mobile. Some feel customer support is responsive and helpful, although they experience delays in issue resolution and wish for faster technical assistance.
Users report ZIWO is easy to deploy and scale, making it suitable for remote and hybrid teams. They appreciate its efficiency in handling inbound and outbound calls, but mention that system lags and glitches can disrupt workflow during peak hours. They value the detailed analytics and reporting, yet suggest improvements in data presentation and search functionality. They find the pricing reasonable for most businesses, but some smaller companies consider it high. They highlight the supportive team and frequent updates, though wish for enhanced stability and more customization options.
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Who uses ZIWO?
Based on 108 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
ZIWO's key features
Most critical features, based on insights from ZIWO users:
All ZIWO features
Features rating:
ZIWO alternatives
ZIWO
Starting from
40
Per month
LiveAgent
Starting from
15
/user
Per month
Zoho Desk
Starting from
9
/user
Per month
Freshdesk
Starting from
19
/user
Per month
ZIWO pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- 24/7 Support
- Bring Your Own SIP Trunk
- Custom Data Retention Policy
- Custom Integration
- High Availability
- Private or Public Cloud
- Uptime Financial Warranty
User opinions about ZIWO price and value
Value for money rating:
To see what individual users think of ZIWO's price and value, check out the review snippets below.
Habiba e.
CCU specialist
Mostafa Y.
CCU complaints department
ZIWO integrations (20)
Integrations rated by users
We looked at 108 user reviews to identify which products are mentioned as ZIWO integrations and how users feel about them.
Integration rating: 5.0 (4)
Integration rating: 5.0 (3)
“All of our website emails flow through HelpDesk, allowing all chat agents to help support with this work. All company email signatures have a "chat with us" link in their email.”
Melissa H.
Director of Marketing
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
“Calling texting tracking”
Rania M.
Customer service executive
Integration rating: 3.0 (1)
“Kapture is our CRM. Ziwo doesn't have an embedded plug in”
“All Interactions from SparTG are ticketed in Kapture CRM basis the database along with click to call option from Kapture CRM via SparkTG”
Sachin K.
CS Manager
Integration rating: 5.0 (1)
ZIWO support options
Typical customers
Platforms supported
Support options
Training options
ZIWO FAQs
ZIWO has the following typical customers:
Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. Does ZIWO support mobile devices?
ZIWO supports the following devices:
iPhone, iPad, Android
Q. What level of support does ZIWO offer?
ZIWO offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)
