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Top Rated IT Management Software with Incident management

Last updated: September 2026

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144 software options

NinjaOne logo

Cloud-based unified IT operations platform for MSPs

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NinjaOne is the leading unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-users. Ninja reduces complexity, drives technician efficiency and gives IT teams full control over managed IT assets.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk.

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N-sight RMM logo

Cloud-based remote monitoring and management platform

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N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

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ConnectWise RMM logo

An RMM built to take your business to new heights

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ConnectWise RMM is a new solution built upon the infinitely scalable ConnectWise Platform that combines the best of the both worlds: out-of-the-box automation coupled with the robust automation needed to delivery customized services to your customers.

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Rippling logo

Cloud-based workforce platform for global teams

Cloud-based workforce platform unifying HR, IT, and Finance on a single employee record, with global payroll, device management, and.

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Milvus logo

IT management system and help desk solution

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

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GoodAccess logo

Zero Trust Architecture as a Service

Cybersecurity platform (SASE/SSE) that enables easy Zero Trust Architecture implementation for medium enterprises, any scale.

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ManageEngine Endpoint Central logo

One console to manage, patch, and secure every endpoint.

Endpoint Central is integrated desktop & mobile device management software that helps in managing servers, laptops, desktops, mobiles & tablets from a central location

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Runecast logo

AI-powered platform for Security and Compliance

Runecast is a provider of a patented solution for IT Security and Operations teams. Forward-focused enterprises rely on Runecast for proactive risk mitigation, security compliance, operational efficiency & mission-critical stability. To add proactiveness to your IT strategy, visit www.runecast.com

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SysTrack logo

Digital experience monitoring solution for IT

SysTrack is a digital experience monitoring solution for IT departments which gathers and analyzes data on everything that may impact the end-user experience and business productivity. SysTrack captures data such as CPU, RAM, and memory, as well as 10,000+ other data points.

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BOSSDesk logo

BOSSDesk a FrontRunner in Help Desk Software

BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.

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Tiflux logo

System for the management of ticket flows and attendance

Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

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i-Vertix logo

IT infrastructure management software

i-Vertix is a cloud-based IT infrastructure management software that helps business with their day to day IT responsibilities.

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Pulseway logo

Remote monitoring and management platform for IT

IT Management Software as it should be - For Windows, Linux and Mac systems as well as any application using
the monitoring API. The only IT management platform with a fully comprehensive mobile app.

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BusinessLOG logo

AI-powered log management, SIEM, compliance, DLP, and asset

Powerful network control and management features make Business LOG AI a next-generation log management and cybersecurity platform.

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ActiveBatch logo

Workload automation and job scheduling orchestration tool

ActiveBatch is a workload automation and job scheduling software that helps businesses develop, optimize, and monitor IT operations, infrastructure, applications, and more. Features include change management, auto-remediation, alerts, a self-service portal, and role-based permissions.

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Galileo logo

Galileo | See anything. Solve ANYTHING.

An infrastructure observability platform with performance optimization, real-time alerting, reporting, and capacity planning insights.

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Bulbthings logo

Cloud-based asset management and inventory tracking tool.

Bulbthings is an asset management software that helps businesses across various industry verticals, such as construction, manufacturing, hospitality, transportation, healthcare, education, entertainment, pharmaceuticals, and more.

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groundcover logo

It’s time for a modern cloud-native solution

Groundcover is a cloud-native application monitoring solution that offers comprehensive observability for modern production environments.

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Canfigure logo

Modular ITSM and ITAM solution based on ITIL principles

Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable design means you can configure the software yourself to cater for any business requirement. Both on-premise and cloud deployment available.

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ManageEngine ADAudit Plus logo

Active Directory change audit and reporting software

ManageEngine ADAudit Plus gives IT teams deep visibility into AD, Windows, and file server changes, helping troubleshoot issues faster, track admin activity, and maintain a secure, well-governed hybrid Windows infrastructure.

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SharpCloud logo

Make data compelling, not complex.

Data visualization software that transforms business data into engaging visual stories, helping you make smarter strategic decisions.

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AWS Systems Manager logo

Software for managing AWS resources

AWS Systems Manager is a secure end-to-end management solution for resources on AWS and in multi-cloud and hybrid environments. It provides improved visibility and control, shortens the time to detect and resolve operational issues, maintains instance compliance, and automates configuration and ongoing management of applications and resources.

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Sensu logo

Multi-cloud monitoring solution

Automate your monitoring workflow and gain deep visibility into Kubernetes, hybrid cloud, and bare metal infrastructure.

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GAT Labs logo

Auditing and security tool for Google Workspace and Chrome

Manage, secure & analyse your Google Workspace, from Gmail to Chrome, Calendars to Drive. Automate user on/offboarding & data admin processes, from welcome emails, pre-loading files, pre-populating contacts, email signature and much more. Have a view complete view of your domain and users data.

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