IT Management Software with SLA Management

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25 apps

Atera   

164
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Read more about Atera Try Atera for free today.
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Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Read more about Atera Try Atera for free today.
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ConnectWise Automate   

99
IT Automation for Today’s IT World
Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Read more about ConnectWise Automate
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IT Automation for Today’s IT World
Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Read more about ConnectWise Automate
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SolarWinds Service Desk   

514
IT Service Desk & Asset Management Software
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days. Read more about SolarWinds Service Desk
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IT Service Desk & Asset Management Software
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days. Read more about SolarWinds Service Desk
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SolarWinds N-central   

34
On-premise and hosted RMM software for MSPs
SolarWinds N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats. Read more about SolarWinds N-central
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On-premise and hosted RMM software for MSPs
SolarWinds N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats. Read more about SolarWinds N-central
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Freshservice   

385
82 pts
A complete IT service management (ITSM) tool for business
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk. Read more about Freshservice
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A complete IT service management (ITSM) tool for business
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk. Read more about Freshservice
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Splunk Enterprise   

119
Machine data management and analytics
Splunk Enterprise is a cloud-based platform designed to assist businesses with big data management and analysis of machine data. Key features include data visualization, performance metrics, data collection, real-time search, indexing, KPI tracking, reporting, and monitoring. Read more about Splunk Enterprise
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Machine data management and analytics
Splunk Enterprise is a cloud-based platform designed to assist businesses with big data management and analysis of machine data. Key features include data visualization, performance metrics, data collection, real-time search, indexing, KPI tracking, reporting, and monitoring. Read more about Splunk Enterprise
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Alloy Navigator   

43
84 pts
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
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Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
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Kaseya VSA   

181
IT Systems Management Software for Internal IT and MSPs
Manage all of IT from a single integrated console with Kaseya VSA. Includes automated discovery and management of hardware, software, and systems inventory. Read more about Kaseya VSA
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IT Systems Management Software for Internal IT and MSPs
Manage all of IT from a single integrated console with Kaseya VSA. Includes automated discovery and management of hardware, software, and systems inventory. Read more about Kaseya VSA
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Jira Service Management   

260
The only ITSM solution built on the Jira platform
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about Jira Service Management
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The only ITSM solution built on the Jira platform
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about Jira Service Management
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OpCon   

2
Workload automation platform for businesses of all sizes
workload automation. Read more about OpCon
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Obkio   

13
Network monitoring and performance testing for IT teams
Obkio is a cloud-based network monitoring and performance testing tool that assists IT teams with session analysis and issue identification. Its key features include bandwidth troubleshooting, data visualization, period-based reporting, end-user simulation, continuous monitoring, and an open API. Read more about Obkio
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Network monitoring and performance testing for IT teams
Obkio is a cloud-based network monitoring and performance testing tool that assists IT teams with session analysis and issue identification. Its key features include bandwidth troubleshooting, data visualization, period-based reporting, end-user simulation, continuous monitoring, and an open API. Read more about Obkio
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AlertOps   

16
Incident & response management tool for IT & DevOps teams
Respond to incidents faster. Send rich alerts - with links - to all your teams as needed based on type, severity, or skillset. Read more about AlertOps
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Incident & response management tool for IT & DevOps teams
Respond to incidents faster. Send rich alerts - with links - to all your teams as needed based on type, severity, or skillset. Read more about AlertOps
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Addigy   

4
Apple device management solution for Apple IT teams
Addigy is a cloud-based platform designed to help IT teams for organizations of all sizes manage and maintain Mac and iOS devices. Key features include user group management, automated device enrollment, asset monitoring, usage tracking, and reporting. Read more about Addigy
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Apple device management solution for Apple IT teams
Addigy is a cloud-based platform designed to help IT teams for organizations of all sizes manage and maintain Mac and iOS devices. Key features include user group management, automated device enrollment, asset monitoring, usage tracking, and reporting. Read more about Addigy
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ConnectWise Manage  

171
A PSA Tool Designed To Run Your As-a-Service Business
ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. Read more about ConnectWise Manage
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A PSA Tool Designed To Run Your As-a-Service Business
ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. Read more about ConnectWise Manage
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EcholoN  

18
Help desk software for managing customer service processes
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform. Read more about EcholoN
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Help desk software for managing customer service processes
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform. Read more about EcholoN
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Deepser  

12
IT service desk, ticketing, and asset management software
Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agentless discovery, license management, time tracking & reporting. Read more about Deepser
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IT service desk, ticketing, and asset management software
Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agentless discovery, license management, time tracking & reporting. Read more about Deepser
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Milvus  

2
IT management system and help desk solution
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more. Read more about Milvus
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IT management system and help desk solution
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more. Read more about Milvus
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Checkmk  

30
88 pts
Infrastructure & application monitoring software
Checkmk is an excellent tool for the recording & analysis of the diverse performance data which can be generated in IT environment. It records all measurements generated by the monitoring over a period (adjustable) of 4 years, so that it can not only access the current data, but also historic data… Read more about Checkmk
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Checkmk

88 pts
Infrastructure & application monitoring software
Checkmk is an excellent tool for the recording & analysis of the diverse performance data which can be generated in IT environment. It records all measurements generated by the monitoring over a period (adjustable) of 4 years, so that it can not only access the current data, but also historic data… Read more about Checkmk
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ServiceNow  

47
Enterprise IT service cloud solutions
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance. Read more about ServiceNow
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Enterprise IT service cloud solutions
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance. Read more about ServiceNow
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SysTrack  

22
92 pts
Digital experience monitoring solution for IT
SysTrack is a digital experience monitoring solution for IT departments which gathers and analyzes data on everything that may impact the end-user experience and business productivity. SysTrack captures data such as CPU, RAM, and memory, as well as 10,000+ other data points. Read more about SysTrack
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Digital experience monitoring solution for IT
SysTrack is a digital experience monitoring solution for IT departments which gathers and analyzes data on everything that may impact the end-user experience and business productivity. SysTrack captures data such as CPU, RAM, and memory, as well as 10,000+ other data points. Read more about SysTrack
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HarmonyPSA  

18
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services businesses, automating business functions in a single platform available on the cloud. It includes integrated time tracking systems and automated billing… Read more about HarmonyPSA
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The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services businesses, automating business functions in a single platform available on the cloud. It includes integrated time tracking systems and automated billing… Read more about HarmonyPSA
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ServiceWise  

3
Web based help desk management software
ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features. Read more about ServiceWise
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Web based help desk management software
ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features. Read more about ServiceWise
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Nerdio  

1
Fully-loaded streaming IT solution with virtualized servers
Nerdio offers a complete IT package that helps small & medium sized organizations reduce technical risk by providing hardware, software, security, and support. Read more about Nerdio
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Fully-loaded streaming IT solution with virtualized servers
Nerdio offers a complete IT package that helps small & medium sized organizations reduce technical risk by providing hardware, software, security, and support. Read more about Nerdio
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helppeople Cloud  

1
Spanish helpdesk solution for small to large businesses
helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements (SLAs), projects, incidents, and more. The platform enables users to streamline support service processes via automated workflows, and self-service portals. Read more about helppeople Cloud
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Spanish helpdesk solution for small to large businesses
helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements (SLAs), projects, incidents, and more. The platform enables users to streamline support service processes via automated workflows, and self-service portals. Read more about helppeople Cloud
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DymaxIO  

0
Application and database performance acceleration suite
DymaxIO is an application performance acceleration and management suite designed to help businesses improve I/O performance across virtual machines, file servers, BI apps, and MS SQL workloads. It uses artificial intelligence to identify and implement required performance enhancements for systems. Read more about DymaxIO
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Application and database performance acceleration suite
DymaxIO is an application performance acceleration and management suite designed to help businesses improve I/O performance across virtual machines, file servers, BI apps, and MS SQL workloads. It uses artificial intelligence to identify and implement required performance enhancements for systems. Read more about DymaxIO
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