getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

IT Management Software with Service Level Agreement (SLA) Management (2026) - Page 3

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

126 software options

Deepser logo

IT service desk, CRM, and asset management software

learn more
Manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations.

Read more about Deepser

Users also considered
Galileo logo

Galileo | See anything. Solve ANYTHING.

learn more
An infrastructure observability platform with performance optimization, real-time alerting, reporting, and capacity planning insights.

Read more about Galileo

Users also considered
Nagios XI logo

Enterprise Infrastructure Monitoring & Alerting Platform

learn more
Monitor your IT infrastructure, spot problems before they occur, know immediately when problems arise, share availability data with stakeholders, detect security breaches, plan & budget for IT upgrades, reduce downtime & business losses

Read more about Nagios XI

Users also considered
Checkmk logo

Infrastructure & application monitoring software

learn more
Checkmk is an excellent tool for the recording & analysis of the diverse performance data which can be generated in IT environment. It records all measurements generated by the monitoring over a period (adjustable) of 4 years, so that it can not only access the current data, but also historic data

Read more about Checkmk

Users also considered
EcholoN logo

Helpdesk software for managing customer service processes

learn more
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.

Read more about EcholoN

Users also considered
Setyl logo

IT Asset and License Management Platform for IT Teams

learn more
Gain full visibility and control over your IT assets, software licenses, usage and spend with Setyl.

Setyl is a cloud-based IT asset and license management (ITAM) platform, which connects to your existing IT systems with 100+ integrations.

Read more about Setyl

Users also considered
GLPI logo

GLPI is an IT Service Management software.

learn more
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

Read more about GLPI

Users also considered
groundcover logo

It’s time for a modern cloud-native solution

learn more
Groundcover is a cloud-native application monitoring solution that offers comprehensive observability for modern production environments.

Read more about groundcover

Users also considered
SysTrack logo

Digital experience monitoring solution for IT

learn more
SysTrack is a digital experience monitoring solution for IT departments which gathers and analyzes data on everything that may impact the end-user experience and business productivity. SysTrack captures data such as CPU, RAM, and memory, as well as 10,000+ other data points.

Read more about SysTrack

Users also considered
NetCrunch logo

Network monitoring, live dashboard & alert management system

learn more
AdRem NetCrunch is an agentless network monitoring & management system designed for tracking and preventing issues related to bandwidth, uptime, networking equipment or servers, virtualization troubleshooting, cloud services & web, applications, device config management & backup.

Read more about NetCrunch

Users also considered
Logz.io logo

Machine data analytics based on ELK and Grafana

learn more
Unified platform for monitoring, troubleshooting and security based on ELK and Grafana.

Read more about Logz.io

Users also considered
ManageEngine OpManager Plus logo

Achieve holistic IT infrastructure monitoring with OpManager

learn more
ManageEngine OpManager Plus is an AIOps software designed to help businesses monitor networks, servers, IP addresses, switch ports, bandwidth, network configurations, firewall rules, logs, policies, application usage, and storage devices. IT admins can perform an in-depth analysis of IT performance parameters, including health, availability, device utilization, and more.

Read more about ManageEngine OpManager Plus

Users also considered
ALVAO Service Desk logo

AI-powered ITSM solution designed for Microsoft 365

learn more
ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

Read more about ALVAO Service Desk

Users also considered
Canfigure logo

Modular ITSM and ITAM solution based on ITIL principles

learn more
Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable design means you can configure the software yourself to cater for any business requirement. Both on-premise and cloud deployment available.

Read more about Canfigure

Users also considered
ChangeGear logo

Comprehensive change and service management.

learn more
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Read more about ChangeGear

Users also considered
AlertOps logo

Incident & response management tool for IT & DevOps teams

learn more
Respond to incidents faster. Send rich alerts - with links - to all your teams as needed based on type, severity, or skillset.

Read more about AlertOps

Users also considered
Summit logo

The future of IT service management begins with AI.

learn more
SymphonyAI Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.

Read more about Summit

Users also considered
Tiflux logo

System for the management of ticket flows and attendance

learn more
Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

Read more about Tiflux

Users also considered
24Cevent logo

On-call incident response when alerts are not enough

learn more
Within IT management, 24Cevent helps teams control what happens during critical incidents. It provides structured on-call response, clear ownership, and automatic escalation when IT services are disrupted, helping reduce risk and meet SLAs.

Read more about 24Cevent

Users also considered
i-Vertix logo

IT infrastructure management software

learn more
i-Vertix is a cloud-based IT infrastructure management software that helps business with their day to day IT responsibilities.

Read more about i-Vertix

Users also considered
Intelligent Service Management logo

Service desk & IT service management

learn more
ISM is a ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management.

Read more about Intelligent Service Management

Users also considered
Uila logo

Application monitoring solution for root cause analysis

learn more
Uila is a network monitoring solution that helps enterprises in healthcare, finance, and other industries optimize the performance of applications and minimize potential cyber threats. Using the real-time dashboard, IT teams can identify the root cause of service outages and performance degradation.

Read more about Uila

Users also considered
Microcall logo

Cloud-based call accounting software

learn more
Microcall is a cloud-based call accounting solution that helps users identify and search phone numbers, track telecom expenses, analyze voice traffic, and more.

Read more about Microcall

Users also considered
JAMS logo

Make orchestration simple and reliable.

learn more
JAMS is an automation orchestration and job scheduling solution that works across applications, APIs, and scripting languages.

Read more about JAMS

Users also considered
Zenoss logo

AIOps platform for the healthcare and finance sector

learn more
Zenoss is a network monitoring software designed to help businesses in the IT, healthcare, finance, and other sectors analyze virtual, physical, and cloud-based resources to monitor infrastructures and optimize application performances. Key features of the platform include dependency discovery, multitenancy, root cause isolation, cloud data retention, streaming data collection, and capacity planning.

Read more about Zenoss

Users also considered