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LogMeIn Resolve
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based remote support solution for SMBs
Table of Contents
LogMeIn Resolve - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
LogMeIn Resolve overview
Based on 213 verified user reviews
What is LogMeIn Resolve?
By industry, LogMeIn Resolve reviewers are most commonly professionals in information technology and services (15%). The most frequent use case cited is remote support (61% of reviewers).
What do users say about LogMeIn Resolve pricing?
Some users say LogMeIn Resolve offers reasonable value for money for smaller teams, and reviewers appreciate the pricing for volume users. However, some reviewers feel it becomes expensive with more licenses, and they note disappointment with reduced features and no free version.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Remote Support
Customer Support
Ticketing System
Bugs and Issues
GoToAssist
Client Support
LogMeIn Resolve’s user interface
LogMeIn Resolve pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.5
Customer support
4.2
Reviews sentiment
What do users say about LogMeIn Resolve?
By industry, LogMeIn Resolve reviewers are most commonly professionals in information technology and services (15%). The most frequent use case cited is remote support (61% of reviewers).
Select to learn more
Who uses LogMeIn Resolve?
Based on 213 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
LogMeIn Resolve's key features
Most critical features, based on insights from LogMeIn Resolve users:
All LogMeIn Resolve features
Features rating:
LogMeIn Resolve awards
LogMeIn Resolve alternatives
LogMeIn Resolve
Starting from
29
Per month
Zendesk Suite
Starting from
No pricing info
Freshdesk
Starting from
No pricing info
Milvus
Starting from
No pricing info
LogMeIn Resolve pricing
Pricing plans
Pricing details:
Premium
No pricing info
Features included:
- Up to 25 Devices
- Windows Updates
- Application Updates
- Automatic Scheduling
- Self-healing Alerts
- Custom Helpdesk Domain
- Onboarding Manager
User opinions about LogMeIn Resolve price and value
Value for money rating:
Of 20 reviews that provide robust commentary on LogMeIn Resolve's price and value, mention it in a positive light.
Some users say LogMeIn Resolve offers reasonable value for money, especially for smaller teams or starter companies needing fewer licenses. Reviewers appreciate the intuitive interface and find the pricing for volume users acceptable. Some users report that the available features and ease of use justify the cost. However, some reviewers feel the software is expensive, particularly as more licenses are needed, and indicate that costs can increase with additional users or unforeseen charges. Users think the subscription model favors larger companies and mention disappointment with reduced features at the same price. Some reviewers note the absence of a free version.
, and
LogMeIn Resolve integrations (7)
Integrations rated by users
We looked at 213 user reviews to identify which products are mentioned as LogMeIn Resolve integrations and how users feel about them.
Integration rating: 3.3 (4)
“Linking the GoTo Resolve help desk with Teams can eliminate the need for employees to have to access a additional website in order to submit tickets.”
“Integration is not easy, and the ticket system in Teams is not user friendly”
Alex N.
System Analysis
Integration rating: 5.0 (2)
Other top integrations
LogMeIn Resolve customer support
What do users say about LogMeIn Resolve customer support?
Customer support rating:
We analyzed 30 verified user reviews to identify positive and negative aspects of LogMeIn Resolve customer support.
The majority of users highlight 24/7 support availability and prompt, helpful responses from the support team.
A significant portion of users find it easy to connect with support and appreciate the user-friendly troubleshooting process.
A minority of users report delays in response times and insufficient help, especially when addressing setup or technical issues.
Support options
Training options
To see what individual users say about LogMeIn Resolve's customer support, check out the review snippets below.
“It also offers 24/7 support, so users can get help whenever they need it.”
Ankit S.
Applications Engineer
“The software is user-friendly and has helped improve our response time to customer inquiries.”
Adrian F.
CTO
“The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email.”
YagneshKumar P.
Software Engineer
LogMeIn Resolve FAQs
LogMeIn Resolve has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What is LogMeIn Resolve used for?
Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero-trust architecture into a single consolidated tool. Simple, secure, flexible, and best of all, free to use. The solution offers proactive monitoring to automatically detect device issues and address them before they escalate. Users can create tailored alert policies on key system processes, eliminate noise with flexible thresholds, and customize monitoring by individual or groups of devices. LogMeIn Resolve also features no-code IT automation, allowing users to automate workflows and task management processes
Q. What are the benefits of using LogMeIn Resolve?
-Modernize your help desk with conversational ticketing
-Provide mobile support on any device, from anywhere
-Stay safe with zero trust security architecture
-Save time and resources with remote IT automation
Q. What languages does LogMeIn Resolve support?
LogMeIn Resolve supports the following languages:
English
Q. Does LogMeIn Resolve support mobile devices?
LogMeIn Resolve supports the following devices:
Android, iPad, iPhone
Q. Does LogMeIn Resolve offer an API?
Yes, LogMeIn Resolve has an API available for use.
Q. What level of support does LogMeIn Resolve offer?
LogMeIn Resolve offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat, Phone Support
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