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moin.ai

An AI chatbot solution for answering customer inquiries

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moin.ai Pricing, Features, Reviews and Alternatives

moin.ai product overview

What is moin.ai?

moinAI provides clients with an AI chatbot based on an NLP system, which enables customer inquiries to be automated. The chatbot learns independently. This system can be integrated into existing APIs, CRMs, and live chats, thus enabling the conversion rate of existing websites to be increased. In addition, customers get a chat analysis, which they can respond to with appropriate measures.

Key benefits of using moin.ai

We want you to be successful and support you as good as we can. Our customer success team makes sure you have the right set up and constantly optimises your chatbot. The efficiency and intelligence of your chatbot will increase over time.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Phone Support

Training options

Webinars
In Person
Documentation
Live Online

moin.ai pricing information

Value for money

5.0

/5

5

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

moin.ai features

Functionality

4.6

/5

5
Total Features25 3 categories

Most valued features by users

Reporting/Analytics
API
Activity Dashboard
Analytics/ROI Tracking
Marketing Automation
Lead Qualification
Human Handover
Pre-Configured Bot

Functionality contenders

moin.ai users reviews

Overall rating

5.0

/5

5

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.4/10
Rating distribution

5

4

3

2

1

5

0

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

All of the important information about your AI chatbot at a glance

Reviewed 4 months ago

We are very happy to work with moin.ai - we also very much appreciate the quick responses and individual consulting by the customer success service team. Any occuring problems are usually resolved within the same working day. Overall, it's a very user friendly tool.

Pros

With the moin.ai software, we can easily manage our AI chatbot, as the hub provides detailed information and insights with just a few clicks. The statistic panel provides an instant overview of how the different topics are performing and where adaptation might be needed. We especially appreciate the self-explanatory themes tool, where we can easily adapt the answers of our chatbot individually and test them out before publishing. Even the inclusion of pictures and links is very easy. This enables a very speedy reaction to changing conditions and to optimize the question and answer flows accordingly.

Cons

There are rarely any cons as the hub is really very comfortable to work with. Regarding room for improvement, we would suggest to better mark/highlight the individual conversations that needed a human takeover to allow for a better analysis.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reliable Partnership

Reviewed a year ago

From the beginning of our partnership till now - we couldn´t be more happy! Quick replies of questions, fast implementation of new intents and at least a very uncomplicated team members!

Pros

Very quick and self-learning software. After the login you have a good view overall and can decide which thread you like to go deeper.

Cons

I am very happy with our chatbot, maybe for future implementation there could be a suggestion tool for new intents to learn and then easily drag and drop

Vendor response

Thanks for your review. We are very happy working together with you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sehr gutes Produkt und ausgezeichnete Zusammenarbeit

Reviewed a year ago

Die Zusammenarbeit mit moin ist hervoragend. Ein sehr kompetentes, herzliches und unkompliziertes Projektteam, auf das man sich verlassen kann! Eine besondere Stärke des Unternehmens ist das Bewusstsein für Weiterentwicklung. Moin ruht sich nicht auf dem sehr guten Produkt und Kundenservice aus, sondern wird immer besser. Mit diesem Anbieter befinden Sie sich auch in vielen Jahren noch am Puls der neuesten technischen Entwicklungen.

Pros

Die große Stärke des moin-Chatbot liegt in der Intent-Erkennung (d.h. automatisierte Zuordnung der Kundenfrage zu einem Thema / "verstehen" der Kunden-Frage). Die User-Experience im Bot ist sehr gut, da natürliche Sprache interpretiert wird. Wir haben eine automatisierte Beantwortung von 65% aller Anfragen erreicht!

Cons

Es gibt ein paar Einschränkungen im Backend bei der Bearbeitung der Antworten und bei bestimmten Auswertungen. Hervorzuheben ist aber die enorme Entwicklung, welche das moin Backend in nur einem Jahr gemacht hat. Bei dem Innovationsgrad von moin vertraue ich darauf, dass auch die letzten fehlenden Funktionen bald zur Verfügung stehen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sehr gutes Produkt!

Reviewed 6 months ago

Steigerung des Kundenerlebnis, Sehr intuitiv für Mitarbeiter als auch für den Kunden.

Pros

Die Kollegen arbeiten äußerst schnell und zuvorkommend. So wünscht man sich die Zusammenarbeit mit einem Dienstleister.

Cons

Eine Export und Import Funktion (z.B. CSV) wäre wünschenswert.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Chatbot solution is quick and easy

Reviewed a year ago

With moin.ai we found an effective chatbot software to support our consumer support.

Pros

- quick and easy setup - mostly selfexplanatory - friendly customer support - effective usage

Cons

There is nothing special to mention here.

moin.ai FAQs and common questions

moin.ai has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


moin.ai has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Yes, moin.ai has an API available for use.


moin.ai integrates with the following applications:
HubSpot Marketing Hub, WhatsApp, Userlike, LiveChat, Facebook, Salesforce App Cloud, HubSpot Sales Hub, HubSpot CRM, HubSpot Service Hub, Zendesk


moin.ai offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Phone Support

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