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Podium Logo

Cloud-based AI platform for local business growth

Table of Contents

Podium - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: September 2026

Podium overview

Based on 526 verified user reviews

What is Podium?

By industry, Podium reviewers are most commonly professionals in automotive (23%). The most frequent use case for Podium cited by reviewers is review management (40% of reviewers).

What do users say about Podium pricing?

Some users say Podium is expensive compared to alternatives and feel pricing is a major drawback, especially for small businesses. Some reviewers find costs rise quickly with added features, and they mention restrictive annual contracts. Some reviewers report that while cheaper options exist, Podium’s integration and simplicity can justify the price, but some users feel the value does not always match the cost.

Starting price

Alternatives

with better value for money


Pros & Cons

Review Management

Phone Communication

Centralized client communication

Phone Support

Customer Support

Sales Management

Podium’s user interface

Ease of use rating:

Podium reviews

Overall rating

4.2

/5

526

Positive reviews

66

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.66/10
Rating distribution

5

4

3

2

1

326

111

29

14

46

Pros
“The ability to have all customer records including messages and call records quickly accessible allows for better insight into the entire job lifecycle.”
LK

Larry K.

IT Manager

“Total Comfort is overall very pleased with Podium and the abilty to have our customers text us directly through our website.”
EB

Erika B.

Sales Administrative Assistant

“Including if capturing the phone number of who is calling so if there is a disconnection we can call back.”
JL

Jessica L.

Dispatcher, Project manager, Purchasing manager

Cons
“Email responses took weeks, and phone calls went unanswered entirely. When we requested to cancel our account, that request was ignored, and Podium continued charging us for six additional months after we tried to cancel.”
JO

Jim O.

CEO

“We ran into significant system downtime on multiple occasions, and each time, we couldn't get anyone from support to help us troubleshoot or resolve the issue in a reasonable timeframe.”
JO

Jim O.

CEO

“They refused to cancel our plan citing 4 year old contract for auto renewal signed by an employee no longer with the company and absolutely refused to do the right thing and terminate the contract.”
JT

Justin T.

COO

Who uses Podium?

Based on 526 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Automotive
Consumer Services
Construction
Sports
Others

Use cases

Reputation Management
Review Management
SMS Marketing
Customer Communications Management
Payment Processing

Podium's key features

Most critical features, based on insights from Podium users:

Live chat

All Podium features

Features rating:

2-Way messaging
Access controls/permissions
Activity dashboard
Activity tracking
AI/Machine learning
Alerts/Notifications
API
Appointment management
Automated responses
Autoresponders
Batch communications
Before & after pictures
Billing & invoicing
Call recording
Campaign management
Campaign scheduling
Canned responses
Chat/Messaging
Client management
Communication management
Compliance management
Consent management
Contact database
Contact management
Content management
Credit card processing
CRM
Customer database
Customer experience management
Customer history
Customer segmentation
Customer surveys
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Data import/export
Electronic payments
Email management
Engagement tracking
Feedback management
File sharing
For medical spas
Forms management
HIPAA compliant
Inbox management
Interaction tracking
Lead capture
Lead management
Lead qualification
Live chat
Marketing automation
Marketing management
Mass texting
Message personalization
Mobile access
Mobile alerts
Mobile app
Monitoring
Multi-Channel communication
Multi-Location
Negative feedback management
Offline form
On-Demand communications
Payment processing
Performance metrics
Personalization
Photo Management
Point of sale (pos)
Practice management
Predictive analytics
Proactive chat
Promotions management
Real-time consumer-facing chat
Real-Time notifications
Reminders
Reporting/Analytics
Reporting & statistics
Reputation management
Response management
Review monitoring
Review request
Scheduled messaging
SEO management
SMS messaging
SMS reminders
Social media integration
Survey/Poll management
Surveys & feedback
Template management
Third-Party integrations
Transaction history
Transcripts/Chat history
Transfers/Routing
Video support
Visual analytics
Website integration

Podium alternatives

Podium logo

Starting from

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No pricing info

Free trial
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Features
Value for Money
Customer Support
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visit website

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63

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
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Brand24 logo
visit website

Starting from

199

Per month

Free trial
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Ease of Use
Features
Value for Money
Customer Support
Birdeye logo
visit website

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Podium integrations (9)

Integrations rated by users

We looked at 526 user reviews to identify which products are mentioned as Podium integrations and how users feel about them.

Integration rating: 5.0 (2)

This is our DMS, all of our invoices automatically import into Elite and saves us a ton of time from having to manually enter them.

DB

Derek B.

Parts Counter

Integration rating: 3.5 (2)

Integration rating: 5.0 (2)

Because PestPac fulfills our needs, and it is more of an optional add on for us to use FieldRoutes

CL

Chloe L.

CSR

Open Dental logo
Open Dental

Integration rating: 5.0 (1)

Pocomos logo
Pocomos

Integration rating: 3.0 (1)

Pocomos was our main CRM when we first integrated with Podium

SG

Stephen G.

General Manager

Integration rating: 5.0 (1)

Podium support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Phone Support
Email/Help Desk
Knowledge Base
FAQs/Forum

Training options

Live Online
Documentation
Webinars
Videos

Podium FAQs

Q. Who are the typical users of Podium?

Podium has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers

These products have better value for money


Q. What is Podium used for?


Q. Does Podium support mobile devices?

Podium supports the following devices:
Android, iPhone, iPad


Q. What level of support does Podium offer?

Podium offers the following support options:
Chat, Phone Support, Email/Help Desk, Knowledge Base, FAQs/Forum

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