Yotpo Reviews

Yotpo

Yotpo, the leading eCommerce marketing platform.

4.52/5 (206 reviews)

Pros
  • Awesome to be able to reply to reviews. With the rich snippet for Google, it really helps your rankings GO UP.Michael J. M.Read the full review
  • Helps me secure more reviews with ease for my longboard website. Interface is easy to interact with and makes it easy for both users and shop owners.Verified ReviewerRead the full review
  • We've been using it a couple of years now and are really happy with the software & the support of the team. Always happy to help us if needed.Martijn V.Read the full review
Cons
  • In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it.Albin O.Read the full review
  • Only been using a short time, so far, nothing really bad to report. If anything, there is so much good stuff its a little overwhelming but is that really a bad thing.Verified ReviewerRead the full review
  • There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review.Albin O.Read the full review
90%
recommended this to a friend or a colleague
Travis Romine

Delivers reviews, easy to use!

Used daily for 2+ years
Reviewed 2017-11-09
Review Source: Capterra

It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

Pros
Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Cons
Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Justin Hicken

Easy To Use

Used daily for 2+ years
Reviewed 2019-08-30
Review Source: Capterra

It's been great for the most part.

Pros
I like that I get notified of every review that comes in or if there is a negative review that need attention. I also like that there is a feature for a customer to select they did not receive their product if they did not receive it.

Cons
I don't like that I don't believe there is an option for users to amend their reviews. If somebody leaves a negative review but we take care of them, it would be nice to send a follow up prompt saying something like. "It looks like the company was able to resolve your issue or concerns, would you like to amend your review?" It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review.

Response from Yotpo


Hi Justin, thank you so much for leaving a review! We really appreciate hearing your feedback and are happy to hear you're having a positive experience with Yotpo. As far as changing or updating reviews, we absolutely understand your frustration, but to confirm- do not offer that capability. What you can do is resend an Automatic Review Request email which will replace the existing review that's no longer relevant. Here's a link that should help: https://support.yotpo.com/en/article/resending-an-automatic-review-request-email

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Albin O

Feels quite basic, but lacks functionallity

Used daily for 1-2 years
Reviewed 2019-11-21
Review Source: Capterra

We have used Yotbo for a few years, and since it's implemented on our website it is hard for us to abandon Yotpo, although we really want to.

Pros
A lot of automatic features, and the software takes care of most things.

Cons
1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are. Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued. 2. There were two of us working in Yotpo, and it was a bit problematic. During the summer there were six of us, and we had to come up with our own solutions to prevent two or three of us not to answer the same reviews, or four of us trying to find the answer to the same question. There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review. We usually spend an hour every day copying all the questions to a separate online document, and all the reviews (with rating, user e-mail address, and order number) to another document to be able to handle it.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 4/10

Minimize review

tiffany Perko

Great Product, but too Expensive.

Used occasionally for 2+ years
Reviewed 2020-02-06
Review Source: Capterra

I think Yotpo is great overall, I just think you can get a very similar product for much less.

Pros
I really liked how easy this was to integrate into our site and it had great functionalities. Plus it looked nice on the product pages.

Cons
It was WAY TOO EXPENSIVE. After working with Yotpo for 2+ years we switched to a competitor because we got mostly all the same features, but for less than half the price.

Response from Yotpo


Hi Tiffany, thank you so much for taking the time to leave a review. We really appreciate your feedback, please know that is has not gone unseen and is a huge part of how we continue to develop our roadmap. Our pricing is created to scale with companies & their needs- whether they're just getting started or have been around for decades. With that said, we are continuously expanding our packages to better suit the needs of each and every company out there. We're sorry to hear that you weren't able to experience our platform to the fullest & recommend looking at the other brand examples and case studies on our site should you choose to work with Yotpo again in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

Minimize review

Abraham Buchinger

Great functionality but...

Used weekly for less than 6 months
Reviewed 2019-08-23
Review Source: Capterra

Onboarding experience was great. Like the personal touch everything gets.

Pros
I like that with Yotpo I own my reviews and I get much more control over design. When onboarding Yotpo provided a personal dev team to design my Review portal to make it match the feel and look of my store.

Cons
I was hoping that Yotpo will increase reviews and customer engagement however the case seems to be that less people are leaving reviews and engaging with the reviews and Q&A. I also don't like that the Q&A section doesn't have a search bar when the Q&A section is separate for the reviews tab. And finally the app is very expensive and especially if in getting less activity with the reviews and Q&A I don't know if the cost is worth it.

Response from Yotpo


Hi Abraham, thank you so much for leaving a review! We really appreciate your feedback and are constantly working on finding ways to improve our product and better serve our customers. We hear your frustration and have reached out to one of the team members on your account - they'll be getting in touch to work together on easing some of these concerns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

John Cascarano

Arguably the best out there, bit pricey

Used daily for 1-2 years
Reviewed 2019-08-22
Review Source: Capterra

Yotpo is one of the best and possible the best in online ecomm reviews.

Pros
Automated reviews and automated settings, social push, and rich snippets

Cons
Doesn't integrate with subscription apps (though does integrate with shopify) and price.

Response from Yotpo


Hi John! Thank you so much for leaving a review, we're glad to hear you're enjoying Yotpo! We're constantly working to improve our product and how we serve our customers, so we really appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Yemin Kim

Best review app period.

Used daily for 1-2 years
Reviewed 2018-01-18
Review Source: Capterra

More reviews mean more credibility. We mix up Yotpo review and Google trusted store review and it proves we have better sales than before. Controlling review is not easy, but it's easier than ever with Yotpo. Their dashboard and the moderate system is easy to handle and very intuitive.

Pros
Have to say Yotpo is truly our best on site app.. I believe the customers like/read/trust the reviews. Yotpo has become a major part of our day to day customer engagement strategy. I love that new features are constantly being added. Their customer service is top notch. This app offers a heck of a lot of great features for the low price of free. You need to pay more if you want to use more features, but every penny worth. The cost is high for a business of our size, but I think after a year or so we will see the results of peer to peer reviews. Give it a shot.

Cons
Picture update feature updated so far, but the problem is pricing. As fa as I know, it could be too much for the companies on their starting phase. Adding this feature for special package or something will be better to try it. I might be wrong, but they really have to give chances for users who keep using Yotpo, for example more than 1 year or 2 years.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Brittney Loveall-Talley

Fabulous support!

Used daily for 2+ years
Reviewed 2019-08-29
Review Source: Capterra

We have worked with Yotpo for many years, I inherited them when I grew into my position and they made the transition very simple and easy. I appreciate that Yotpo is always looking for new ways to help customers.

Pros
New & exciting features! Yotpo is always adding new features to make their platform more enticing. Excellent support, they are always eager to help.

Cons
It is pricey, worth it- yes. But, it's not a small cost by any means.

Response from Yotpo


Hi Brittney! Thank you so much for leaving a review! We're happy to hear you're enjoying Yotpo and really value your feedback as we continue to evolve our product and the way we serve our community. Our pricing structure is definitely custom built to each and every business & we're happy to hear you're seeing the results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Elizabeth Miller

The best way to help improve your business.

Used daily for 1-2 years
Reviewed 2020-03-13
Review Source: Capterra

In today's world, people HAVE to see real people, verified people, who are talking about your product. This is the easiest and best way to do it.

Pros
Users can search by keywords that are used frequently. The widget can easily be installed into a website (I am not a tech person and did it myself). The support is super helpful and truly wants you to love the product. And overall, every retail website should be using this to help their customers make informed decisions and ask questions directly. The dashboard makes it super easy to answer those questions and help interested buyers.

Cons
The email integration is not seamless with Hubspot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Jonathan Rinkevich

You need Yotpo!

Used daily for 1-2 years
Reviewed 2020-03-01
Review Source: Capterra

Excellent! they and this program do exactly what they say it will do, really it's a modern day web miracle!

Pros
easy & simple to use, you log in and click post on the review!

Cons
Nothing it is well thought out, it is user friendly, even a cave man can do it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Seth Holt

Yotpo Provided Brand Credibility

Used daily for 1-2 years
Reviewed 2019-08-22
Review Source: Capterra

Yotpo gave credibility to our brand. We were using a generic review solution previously. While we did have some reviews, we weren't collecting new reviews very quickly and the overall format of them didn't provide any sort of confidence to potential customers that they were legitimate reviews. Yotpo immediately improved our review collection rate and gave new potential customers that these were reviews from real golfers who had been using our product.

Pros
The best thing about Yotpo is it works really well no matter how much time and attention I give it every day. It works best when I'm responding to reviews and using the social boost features to take advantage of all the great reviews that we're receiving. However, if I'm overwhelmed with other work, then I don't HAVE to log in and check things. Yotpo just works.

Cons
It's not inexpensive, but it's definitely worth the money. I had to "go to bat" in order for our company to adopt this solution, but it didn't take long for everyone to see the value. And now there's no question that Yotpo provides a big boost to our brand, user experience, SEO, and advertising.

Response from Yotpo


Hi Seth! Thank you for the glowing review! We're so happy that you're enjoying Yotpo and seeing the results. We're constantly working to improve our product and better serve our customers, so we really appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Ellie Pickett

Premium customer reviews solution

Used daily for 2+ years
Reviewed 2019-08-22
Review Source: Capterra

Yotpo has really let us use user-generated content to increase our conversion rates while helping us offset the cost of creating our own content, with more authentic content.

Pros
Yotpo has an easy to use interface and has robust and well thought out features and tools for collecting user reviews and photos and displaying them on our websites to really make an impact with customers. Additionally, our account rep is super responsive and helpful with any questions or issues we run into.

Cons
It does have a higher price tag to some of its competitors, that said, the polish within the product and reliability isn't something you find in all SAS solutions.

Response from Yotpo


Hi Ellie! We're so happy to hear you're enjoying Yotpo. Our price structure varies depending on the business needs and we're happy to hear that you're seeing the results on your site. Thank you for leaving a review, we really appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Matthew Delfino

Easy To Use, Looks Nice, Cheaper Alternatives

Used daily for 1-2 years
Reviewed 2019-09-05
Review Source: Capterra

Great tech, easy to implement, easy to use, contains a ton of features - it's just overpriced.

Pros
Yotpo is easy to implement and use. Being able to create Facebook ads directly from customer reviews is incredibly valuable and has brought large amounts of revenue to our store.

Cons
There are cheaper alternatives (MUCH cheaper) that do the exact same thing and even do most things better. Yotpo does appear to be severely overprice, in my honest opinion.

Response from Yotpo


Hi there, thanks for leaving a review. Our pricing is catered to the needs & wishlists of the brands we work with and we're extremely sorry to hear that you weren't able to see the value of Yotpo in your experience. Every review, positive and negative, plays a big role in how we evolve our product and teams, and really appreciate you leaving your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Katie Ouaknine

Amazing Application

Used daily for 6-12 months
Reviewed 2019-08-29
Review Source: Capterra

Yotpo really encourages our users to leave reviews on our site which is invaluable as far SEO is concerned. It has created a forum for customers to ask questions about products and share their real life experience and use of our products. It has improved our customer engagement and we have really gained insight into their journey on our site.

Pros
Easy to build photo galleries. Easy to collect social media posts relating to our products. Customer reviews are easy to filter and display and their sentiment readings help filter out problematic reviews. Collecting reviews is extremely easy and we receive a steady stream everyday.

Cons
We dont use the tool as best we can. Gathering permissions for user generated content has been a slow process.

Response from Yotpo


Hi Katie! We really appreciate you leaving a review and are happy to hear you're enjoying Yotpo and seeing the benefits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Elise Snow-Kropla

Great Review Platform - Could Be Better

Used daily for 2+ years
Reviewed 2018-11-23
Review Source: Capterra

Overall, Yotpo is a great reviews platform that is easy to use and manage, even across multiple brands and products, all under one account.

Pros
In terms of functionality, Yotpo is easy to implement and use, from both a front-end and back-end perspective. It easily hosts your product's (or company's) reviews and displays them on the website is a visually aesthetic way, with customizable features.

Cons
It would be great to implement a feature that allows the user on the customer's end to have more filter options for the reviews. There are other review platforms that have more fields to answer, therefor offering more information for the customer to browse when looking at reviews. Since referrals and reviews are one of the first things customers look at before purchasing, giving more information options (beyond name, product, and product rating) along with making filter features easy to accessible allows the customer to access more detailed information, but helps to make the conversion quicker.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

Minimize review

Cody Nickson

Yotpo is a must have!

Used daily for 1-2 years
Reviewed 2019-08-29
Review Source: Capterra

Pros
The ease of use is incredible. The dashboard is very easy to navigate and make changes that will help your business.

Cons
How it only hooks up to Google sometimes. It was all the time during search it would be hard to beat.

Response from Yotpo


Hi Cody! Thank you so much for leaving a review! We're happy to hear you're enjoying Yotpo and really value your feedback as we continue to evolve our product and the way we serve our community. It sounds like you might be describing an integration issue - if that's the case, please feel free to reach out to our support team who would love to help out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

aireen de peralta

A bit expensive

Used daily for 6-12 months
Reviewed 2017-03-07
Review Source: Capterra

We tried YOTPO for a year. The price was high compared to what we needed, so didn't renew. Needed only the Review function and SEO, not the rest. I think the pricing, which is based on the amount of review e-mails sent, is not a valid way of pricing. It does not take into account the % who respond with a review, which is the more accurate metric. If the price was based on # of reviews received, it would reflect on the product's ease of use. It could also be based on features used, which is another metric based on the value a merchant places on the features. Also, not having the reviews in HTML so it can be searched is a big drawback. Hope this helps.

Pros
- Sending out reviews w/ up-sell opportunities - Reporting capabilities - User interface to display reviews is nice on the website - Rich snippet feature for SEO

Cons
- the Moderation menu got more confusing. I liked the old interface better--it was easier to follow. - Support doesn't respond right away. It can take a day or two to resolve an issue. - The Reviews are not searchable so doesn't contribute to SEO.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

Minimize review

Jorden Leib

Good Bad Great Good Great Amazing Bad and Great Again

Used daily for 1-2 years
Reviewed 2017-03-30
Review Source: Capterra

Yotpo has a great product but I experienced a few issues in my time using it that were extremely inhibiting to me finding my groove with it. I think they need a custom plan for low volume high priority/price retailers online but I am happy they were able to customize my billing and make it easier to stay onboard - it's not entirely what I need being that we are low volume and high price. Yes, we do exist. I think that for $ a month, I should be able to whitelabel with the Powerhouse plan, for some reason they think I shouldn't but I understand their need to market the product. I am continuing to work with the application and use it to the best of my ability. The title of this review reflects that the experience has been turbulent from bad to excellent but I am much happier knowing now that I have an actual dedicated account manager. The last manager was great, I just think he was falling behind probably due to Yotpo killing it and growing so quickly. I am excited to utilize the tool and see what we can get out of it. Thank you Yotpo for a Good, Great, Bad, Amazing, Bad, Great, Good Excellent product.

Pros
Great Features, TPR and Social Ads

Cons
Only good for high volume online retailers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Gene Malkoff

YOTPO Really Works!

Used daily for 2+ years
Reviewed 2019-10-03
Review Source: Capterra

See Above.

Pros
The fact that it really works as advertised. The first 6 years we were in business we gathered some 200+ reviews for various products. In the last 4 years we have gathered nearly 3500 reviews for various products and the website. The reviews are presented in a professional manner on the website and the star ratings are featured in web searches.

Cons
I am not a web guru or coding guy. Some knowledge of these items is necessary for proper implementation of the software. I really appreciate the semi-annual checkups from the YOTPO service technicians. They are very helpful.

Response from Yotpo


Thanks so much for leaving a review! Happy to hear you're enjoying Yotpo & our customer support team is hitting the mark.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Ardalan Zandian

So many features... Amazing support

Used daily for 2+ years
Reviewed 2017-04-01
Review Source: GetApp

There are maybe more than 100 review apps that can help your company grow organic content or ask customers to write site, and product reviews. But Yotpo is on a completely different level than most. They regularly update their product, have so many features that can help your onsite and offsite strategies, and most importantly (at least for our company), they have a great team of account executives, experts, strategists, and support staffs. We started our experience almost 2 years ago (Yotpo strategist: Hannah Kim) and Yotpo keeps exceeding our expectations with new features every month.

Pros
Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support

Cons
Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Brett Carneiro

Great product that is easy to use and helpful for our company

Used daily for 1-2 years
Reviewed 2019-08-22
Review Source: Capterra

We needed a more streamlined way to collect and put-to-work our customer reviews. Before Yotpo we were hearing great things from customers but had no way to easily collect this in real-time and then use in our marketing. Yotpo solved all those issues and its simple and easy to use.

Pros
That it simplifies the review collection process for us as a company, but also make it easy for the customer.

Cons
I'm not sure I have any cons, but looking for more help on how to implement Yotpo with our email product Klaviyo

Response from Yotpo


Hi Brett! Thanks for leaving a review, we're glad to hear you're enjoying Yotpo! As far as support on the integration with Klaviyo, you've probably seen this, but I've included a link that may help. If you're still having issues, you can put in a support request or message us on social media! https://support.yotpo.com/en/article/klaviyo-integration-guide

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Samim Sekh

One of the great tool for review automation & curation

Used daily for 1-2 years
Reviewed 2019-01-04
Review Source: Capterra

Pros
We have used this tool to collect reviews and ratings for our products. The integration part was very easy and we can select how and when to send the invitation to write the reviews. We can even send mass invitation to our customers by uploading an excel sheet to write a review. The automation part is really very good where after successfully delivering an order we can set the system up that way where it will send the review email. We can even encourage our customer to post images of the products along with their review and then we can tag that image with the actual product in our site. It really helps make a product very much worth. We can customize the email templates as per our theme and taste.

Cons
I have not found any major cons which i need to share here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Russell Suskind

While expensive, Yotpo has been extremely helpful for us in capturing content and converting leads.

Used daily for 6-12 months
Reviewed 2017-05-17
Review Source: Capterra

Yotpo provided us with the ability to get real "third party" reviews from customers and post them on our site. This gave us instant credibility and validated the quality of our product which led to a higher conversion rate. We were also able to use this customer generated content for social media ads which led to more unique visitors and in turn, more sales.

Pros
The software is extremely easy to use and customize. With Yotpo, we were able to launch with a dedicated reviews page and reviews carousel that was completely customized to fit the look and feel of our site. Emails to customers requesting reviews are super simply and easy to publish to the site. Yotpo has really helped in validating and providing credibility to our product and brand.

Cons
Price. They have pretty aggressive sales reps and only work on annual contracts. While effective, it's by far our largest software subscription in terms of spend. We locked ourselves into the pro version and once you implement it on your site, it's difficult to downgrade to a cheaper version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Susan Bartley

One Thing We Were Missing

Used daily for 6-12 months
Reviewed 2019-03-14
Review Source: Capterra

When they say you have a customer care representative who is available to help at all times. They mean that. We didn't need much after a few calls, but our representative is always responsive to emails and answers my questions. That is what makes the $$ spent worth it. The product is great, but the support is even greater.

Pros
It is easy to use and intuitive. It makes the hard things - posting product adds to social media - easy and automatic so there is no worry each week. Plus, the design of the ads is very pleasing, so you don't have to worry about trying to make them look like you want.

Cons
The biggest thing was that I did not understand before we purchased about how the API installation would work. It wasn't until after we spent the money that I found out my ecom platform doesn't do 3rd party API keys. That means I have to manually create the spreadsheet every month to send out review emails. Had I known this ahead of time, we still would have purchased but I would have been more prepared for the workload.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Kaycee Jones

Clutch for our Business

Used daily for 2+ years
Reviewed 2019-03-20
Review Source: Capterra

Fantastic, I appreciate the customer service and that I feel my feedback is heard and received. I had been asking for integration with MailChimp since we signed on...was SO happy to see the integration launch this year!

Pros
Having reviews has not only helped customers trust a purchase, but it helps in advertising and SEO. Absolutely worth the investment for our start-up!

Cons
I wish there was a keyword sort function for customers. When they go to our Reviews page we have over 1200 reviews now, it would be nice if they could search for keywords so they could find reviews applicable to their needs and questions. i.e. how is the sizing, arch support, ankle support, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review