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Blackbaud CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM software for nonprofit organizations
Table of Contents
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Blackbaud CRM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Blackbaud CRM overview
What is Blackbaud CRM?
Blackbaud Enterprise Fundraising CRM is a purpose-built cloud solution for enterprise-scale nonprofit, healthcare, and higher education fundraising programs. Its intelligent, flexible platform empowers organizations to raise more by enabling fundraising teams to operate with greater efficiency, security, and insight. Integrated business intelligence and analytics unlock powerful data-driven strategies to engage, retain, and grow supporter value—helping you achieve your most ambitious fundraising goals.
Key benefits of using Blackbaud CRM
Sophisticated donor management capabilities such as Stewardship Plans, Fund Management, Recognition Programs, Naming Opportunities, and Donor Challenges to increase donor engagement.
Market segmentation to support complex multi-channel outreach programs.
Research and Analytics powered by Blackbaud’s native prospect research tool, ResearchPoint, including data modeling and benchmarking.
Mobile and web access to empower on the go fundraisers with constituent information through their mobile devices.
Direct data access to cloud environments via read-only, read-write, and self-service developer portal to speed development cycle while maintaining control and optimizing security and compliance.
Starting price
Alternatives
with better value for money
Blackbaud CRM’s user interface
Blackbaud CRM pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
2.9
Features
3.4
Ease of use
3.1
Customer support
3.4
Reviews sentiment
What do users say about Blackbaud CRM?
Users report Blackbaud CRM offers extensive functionality and detailed features, but they find the software complex and challenging to learn without significant training. They say the learning curve is steep, and it takes time and effort to fully utilize its capabilities, especially for new or less tech-savvy users. Some appreciate the available training resources, but note that these can be costly and time-consuming.
Reviewers indicate customer support is inconsistent, with many expressing frustration over slow response times and difficulty reaching knowledgeable representatives. They feel support quality varies, and some describe their experiences as unhelpful or lacking in holistic assistance.
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Who uses Blackbaud CRM?
Based on 50 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Blackbaud CRM's key features
Most critical features, based on insights from Blackbaud CRM users:
All Blackbaud CRM features
Features rating:
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Blackbaud CRM pricing
Value for money rating:
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No pricing info
User opinions about Blackbaud CRM price and value
Value for money rating:
To see what individual users think of Blackbaud CRM's price and value, check out the review snippets below.
Kevin R.
Director of Advancement
Cheri M.
Database Assistant
Blackbaud CRM integrations (56)
Blackbaud CRM support options
Typical customers
Platforms supported
Support options
Training options
Blackbaud CRM FAQs
Blackbaud CRM has the following pricing plans:
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Blackbaud CRM?
Blackbaud CRM has the following typical customers:
Large Enterprises, Non Profit, Small Business
Q. What languages does Blackbaud CRM support?
Blackbaud CRM supports the following languages:
English
Q. Does Blackbaud CRM offer an API?
No, Blackbaud CRM does not have an API available.
Q. What level of support does Blackbaud CRM offer?
Blackbaud CRM offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base
