FieldEdge Features

FieldEdge

The #1 Field Service Software for Home Service Contractors

4.3/5 (225 reviews)

FieldEdge Feature Summary

  • Contract management
  • Native mobile app
  • Scheduling and dispatching
  • Service history tracking
  • Technician management
  • Paperless invoices
  • Accounting integration
  • Automatic Backup
  • Automatic Notifications
  • Call Recording
  • Caller ID
  • Contact Database
  • Contact History
  • Credit Card Integration
  • Payment Processing
  • Custom forms
  • Customer database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Electronic Payments
  • Estimating
  • Real Time Data
  • Inventory Tracking
  • Manage all invoices
  • Process invoices
  • Field service job dispatching
  • Job tracking
  • Partial Payments
  • Project Notes
  • Real-time QuickBooks integration
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Sales Tracking
  • SMS Integration
  • Service technician scheduling
  • Multiple third-party integrations
  • Work orders
  • Workflows
  • Activity Dashboard
  • Mobile Alerts
  • Advertising Management
  • Call center management
  • GPS Integration
  • Quotes & invoicing
  • Data import/export
  • Drag & drop dispatch board
  • Automated Billing
  • Chat
  • Custom Fields
  • Cost Estimating
  • Capture signatures in the field
  • Real Time Reporting
  • Mobile Signature Capture
  • Reporting & Statistics
  • Mobile Workforce Control
  • Performance Reports
  • Dispatch Management
  • Contact Management
  • Track unlimited inventory items
  • Clock In/Out
  • Equipment Tracking

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (541 other apps)
Activity Dashboard (425 other apps)
Activity Tracking (278 other apps)
Audit Trail (258 other apps)
Auditing (313 other apps)
Automatic Notifications (429 other apps)
Compliance Management (289 other apps)
Custom Fields (230 other apps)
Customizable Reporting (340 other apps)
Data Import/Export (315 other apps)
Document Storage (254 other apps)
Inventory Management (309 other apps)
Inventory Tracking (262 other apps)
Invoice Management (235 other apps)
Monitoring (237 other apps)
Real Time Data (286 other apps)
Real Time Reporting (240 other apps)
Reporting & Statistics (371 other apps)
Third Party Integration (305 other apps)
Workflow Management (313 other apps)

Competitor Feature Comparison

Access Control
Accounting Integration
Accounting Management
Activity Dashboard
Activity Management
Activity Tracking
Advertising Management
Alerts / Escalation
Assignment Management
Audit Trail
Automated Billing
Automatic Backup
Automatic Notifications
Billing & Invoicing
Business Analysis
Calendar Management
Calendar Sync with Google
Call Center Management
Call Recording
Caller ID
Chat
Client Portal
Clock In / Out
Communication Management
Contact Database
Contact History
Contact Management
Cost Estimating
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Database
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Dispatch Management
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Alerts
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Equipment Tracking
Estimating
GPS
GPS Integration
History Tracking
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Mobile Workforce Control
Monitoring
Multi-Location
Partial Payments
Payroll Management
Performance Reports
Project Notes
Purchase Order Management
QuickBooks Integration
Quote Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Recurring Tasks
Reminders
Reporting & Statistics
SMS Integration
Sales Tax Management
Sales Tracking
Search Functionality
Secure Data Storage
Status Tracking
Summary Reports
Task Scheduling
Third Party Integration
Time & Expense Tracking
Work History
Work Order Management
Workflow Management
Learn moreCompare App
Access Control
Accounting Integration
Accounting Management
Activity Dashboard
Activity Management
Activity Tracking
Advertising Management
Alerts / Escalation
Assignment Management
Audit Trail
Automated Billing
Automatic Backup
Automatic Notifications
Billing & Invoicing
Business Analysis
Calendar Management
Calendar Sync with Google
Call Center Management
Call Recording
Caller ID
Chat
Client Portal
Clock In / Out
Communication Management
Contact Database
Contact History
Contact Management
Cost Estimating
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Database
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Dispatch Management
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Alerts
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Equipment Tracking
Estimating
GPS
GPS Integration
History Tracking
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Mobile Workforce Control
Monitoring
Multi-Location
Partial Payments
Payroll Management
Performance Reports
Project Notes
Purchase Order Management
QuickBooks Integration
Quote Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Recurring Tasks
Reminders
Reporting & Statistics
SMS Integration
Sales Tax Management
Sales Tracking
Search Functionality
Secure Data Storage
Status Tracking
Summary Reports
Task Scheduling
Third Party Integration
Time & Expense Tracking
Work History
Work Order Management
Workflow Management
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Access Control
Accounting Integration
Accounting Management
Activity Dashboard
Activity Management
Activity Tracking
Advertising Management
Alerts / Escalation
Assignment Management
Audit Trail
Automated Billing
Automatic Backup
Automatic Notifications
Billing & Invoicing
Business Analysis
Calendar Management
Calendar Sync with Google
Call Center Management
Call Recording
Caller ID
Chat
Client Portal
Clock In / Out
Communication Management
Contact Database
Contact History
Contact Management
Cost Estimating
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Database
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Dispatch Management
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Alerts
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Equipment Tracking
Estimating
GPS
GPS Integration
History Tracking
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Mobile Workforce Control
Monitoring
Multi-Location
Partial Payments
Payroll Management
Performance Reports
Project Notes
Purchase Order Management
QuickBooks Integration
Quote Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Recurring Tasks
Reminders
Reporting & Statistics
SMS Integration
Sales Tax Management
Sales Tracking
Search Functionality
Secure Data Storage
Status Tracking
Summary Reports
Task Scheduling
Third Party Integration
Time & Expense Tracking
Work History
Work Order Management
Workflow Management
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Mobile apps

iOS App


58 reviews

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Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


71 reviews

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FieldEdge Feature Reviews

25 reviewers had the following to say about FieldEdge's features:

Jorge Andino

We use it for everything from Dispatching to invoicing

2016-09-06

Pros

Easy to create dispatches, easy to create invoices, and inventory tracking is great.

Cons

The reports leave a little to be desired.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering FieldEdge

The dESCO support chat is amazingly resourceful. I've always been very happy with all the troubleshooting and help they have to offer. After the chat, they always email you a transcript in case you have questions in the future, you have something to go back to without contacting them again.

Source: Software Advice
Helpful?   Yes   No
Read more
Autumn Morgan

From outdated invoicing to Fieldedge

2018-12-24

Fieldedge has helped us keep track of techs, invoice on time, and collect payment immediately.

Pros

Easy to use, dispatching, field service, work order management.

Cons

Some times the mobile app glitches out and our techs have to log out and log back in to get it working again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Angie Petitti

Great Inventory and Customer Management

2017-08-17

Pros

Multiple Warehouses and ability to track and manage, Custom reporting, custom fields, custom invoice forms.

Cons

Not the most modern looking software, the mobile app doe not quite work for our work flow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Donna Poznanski

Using ESC

2010-08-04

Yes I would recommend ESC for others to use

Pros

ESC is good for dispatching and keeping track of inventory and a good overall program, I find using ESC user friendly Customer Support is very good

Cons

ESC is not very good at keeping reports, I would like to see a better way of running and viewing reports.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brian Ruggiero

THIS SOFTWARE COMPANY LISTENS TO US

2019-03-21

Tracking of lead sources and the reports are very helpful.

Pros

We like that the data is in the cloud and always backed up and that the office has a good pulse on the activity in the field.

Cons

We had a lot of issues with Samsung Galaxy Tab E 9.6" 2017. We switched to iPad Pro to resolve this. We also did not like that the early set up used HVAC instead of Plumbing and we had to learn how to make the software more applicable to plumbing. This changed a lot since we started.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FieldEdge


Thank you for sharing your feedback, Brian! We are continuously working to make improvements and add new functionality, and are happy to know that you see those results. We look forward to continue working together!

Read more
Stephanie McLoon

Field Edge is the Answer!!!

2017-02-08

We were looking for a dispatching program that would allow for the technicians to invoice in the field in real time and streamlines the billing process.

Pros

Quickbooks Integration, Cloud Based, All Inclusive CSR Software, TIME SAVER (at least 1 Hour a Day), Real Time invoicing in the field, Agreement fields, Phone Line integration for marketing tracking, Works on Andriod and I Phone.

Cons

The onboarding process is lengthy if your company is organized the process will be smoother than that of a disorganized company. But let's face it if you're looking for a CSR program you know you have to be organized or get organized to be a successful business. The database has to be set up in an organized fashion and even though onboarding is a process it's for a good reason and in the end, you will be thankful all the work you put into it. The system you build will only function as well as you build it. The onboarding team will build it for you, you just have to get them the information they need!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FieldEdge

I highly recommend a demo from when of the amazing customer service technicians, ask questions, give details of what you want the system to do for your company, and I bet they have an answer hope FieldEdge can help steam line your specific needs.

Source: Software Advice
Helpful?   Yes   No
Read more
Bruce Jr Davis

Great All Round Dispatching Program.

2010-08-12

I am not too savy a computer guy so support to talk to a real person is a must for me.

Pros

We spend the time inputing the tax codes in the system and then applying it to each dispatch, this would be a good field to add.

Cons

For example: When we breakdown an invoice into ESC we enter the resale of: Labor, Subcontractors, Material, Equipment Fee, Permits, Trip Charge, Rentals, and probly a few other catagories depending on the job....

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Connie Bowman

Great customer service

2019-01-10

It has allowed us to follow up and collect more easily both in the field and from the office.

Pros

The ease with which I can communicate with support personell. It integrates well with Quickbooks.

Cons

I wish the reports were a little more comprehensive and user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FieldEdge


We really appreciate your review, Connie! Thanks for sharing what you enjoy about FieldEdge and how it has helped your business!

Read more
Peggy H

Excellent Program for small to mid size business!

2010-08-06

Excellent choice for growing business with need for more information without spending a fortune.

Pros

Has an inventory feature that allows tracking of materials by truck/warehouse with reorder feature.

Cons

Technicians are not able to search cutomer history without creating a dispatch in the field.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Erika Mischung

User Fireindly

2018-12-20

Being able to run the different reports has been a huge help.

Pros

I like the tracking abilities of the software, the invoices, work orders, technician time, parts tracking.

Cons

Some of our techs are not tech savvy, and the mobile part explaining to our guys was the hardest for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie Lewis

Overall, I think it is awesome. Has a few quirks however and tends to shut down on me.

2017-08-04

Pros

I can manage payroll, inventory, customers, agreements, reports, everything from one place efficiently.

Cons

Shuts down on me when I work too quickly. Deleting a technician from a dispatch and saving too fast results in the program quitting. (It doesn't like quick key strokes.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FieldEdge


Hello Stephanie,

"Awesome" sounds great! Thanks so much for your positive feedback. That said, it appears that you are a "fast mover" and have had some strange product behavior. Please reply via email as I am interested in seeing how we can improve your experience.

Read more
Emily Abell

Field Edge is an essential tool for any service company!

2017-08-04

Pros

Ease of access to information for field techs and office staff!

Cons

I would love to see a more accessible management app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FieldEdge


Hi Emily! Thanks so much for taking the time to give us a "shout out"! 10/10 Rocks!! That said, we always want to improve so please reach out to the email provided as I would love to capture your product feedback in person! Thanks again!!

Read more
William Morgner

ESC Review

2010-08-10

No other recommendations at this time

Pros

The program does supply customer history

Cons

Need an easier way for inventory history to be tracked.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
John Boatright

17 Happy Years of growth and prosperity with dESCO !!!

2017-04-10

With out it I could not manage my business. dESCO keeps track of jobs, quotes, invoicing even out inventory. If you are a small business running lean, making every minute count this is the software you need.

Pros

Sales reports and receivables reports makes keeping an eye on cash flow easy.

Cons

There is a steep learning curve. Because it does so much there is a lot to learn. This is a big program, that covers a lot of areas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FieldEdge

Stick with it!! The longer you use it the more you will appreciate it and the better you will like it.

Source: Capterra
Helpful?   Yes   No

Response from dESCO


John, it has always been a privilege for us to see your many successes through the years. Thanks so much for taking the time to say why ESC has been such a great fit for you, and for your many years of loyalty. As we look to the bright future, you can continue to count on us to be of service to you.

Read more
steve fukuchi

ESC Dispatch Application

2010-08-20

Make it easier to use.

Pros

Fairly easy to use.

Cons

Hard to find what report will give the data you are looking for.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lydna Harris

ESC Keeps Us On Track

2017-04-11

As a fairly new user, I was pleasantly surprised how user-friendly the Dispatch Dashboard is. I was able to get up and running with little training, resulting in zero downtime for my employer, and I always get a quick response from the Desco Support team whenever a question comes up.

Pros

While there is always room for improvement, and I am new to the dispatcher game, I can follow the service from the initial call to payment of invoices and easily sync it to QuickBooks for handling.

Cons

However, we have found that so far the app works great for off-site management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Iris Dussault

this software is very user friendly and meets all of our needs at this time.

2015-05-07

helpful with creating a variety of reports, great for detailed invoices, outstanding mobile capability which allows us to work from anywhere

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
John Ramirez

Good solid dispatching system!!!

2018-11-20

Pros

Ease of use, dashboard with reports, customer look-up, integration with QuickBooks desktop, and so much more.

Cons

Customer service is lacking once you go live it is a little pricey compared to some of the other software out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jimmy Lu

Upgrades and Enhancements

2010-08-11

Add these functions. Audit trail, better dispatch mapping, lose mappoint, way to see all dispatches on a map, maybe at get map button, when you click, it open a google map page with the address filled in, Scanning of parts on dispatch and parts verification of dispatch through bar code scanning Way to create a packing list from dispatches Create a PO field on Customer Locations screen so you can locate a customer by PO, just like search for address, name, etc, need a way to prevent duplicate locations under a customer or some sort of notification.

Pros

Nice upgrade from version 10, but still a ways to go

Cons

no audit functions, needs better dispatching board and maps, need way to prevent duplicate locations under customers

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jeannie Coleman

Transition to ESC from Theos

2010-08-04

I would definately recommend this software to anyone, its very simple to use and easy to get used to.

Pros

*Ease of use - Very easy to get used to how it works and everything is very simple to use *Activities button allows you to navigate from screen to screen with out closing the screen you're working in *Alot of VERY good reports *Creating your own forms (invoices,statements,etc)

Cons

*Everything is listed in alphebetical order only - Not a way to change the settings to use with numerical order *Some items (eg. Job costing) don't have their own Tab and are listed under various tabs

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Beth Schroeder

Best company out there hands down on every level!

2018-02-26

Take the advice of FieldEdge and the time to clean up as much as you can prior to going live.

Pros

The ability to customize so many features within the program truly shows that FieldEdge is dedicated to making a product that works for all types and sizes of companies-you won't find this elsewhere!

Cons

Customer Recall Management, Tracking aging equipment for targeted marketing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
David James

ESC Service Software

2016-09-08

Pros

The service department uses this for service dispatch and customer management.

Cons

From what I've seen, the software lacks easy of use and compatibility like CRM software.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Likelihood to recommend

5/10

Recommendations to others considering FieldEdge

This should include a cloud-based CRM integration so two separate solutions are not necessary.

Source: Software Advice
Helpful?   Yes   No
Read more
Mary Van Roo

Ameri-Pride, Inc. Mary's

2010-08-17

I highly recommend this product to anyone who needs to track, techs, time and inventory.

Pros

ESC is so user friendly, takes no time at all to learn the software.

Cons

I have no cons for this product.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kelli DeTerlizzi

ESC Comments

2010-08-04

I would most certainly recommend ESC. The support has been great, they really know their product and truly wish to support their customers in a way that makes us happy. That says alot for a company, it means a lot when you dont just become a number after the sale is complete.

Pros

We are also using the mobile software and we absolutely love this function of the software, its given us so much more time to deal with other things in the office and taken us to a better tracking, billing and compliance system.

Cons

The peach interface works fine for us tho, but I would love the full package.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bill Vogelpohl

VFE service

2010-08-11

if you are going to use for something other then HVAC great the premimum support package

Pros

Support has been great. have been able to use to run our fire equipment service department

Cons

More flexable reports

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more