FieldEdge Features

FieldEdge

The #1 Field Service Software for Home Service Contractors

4.28/5 (258 reviews)

FieldEdge Feature Summary

  • Contract management
  • Native mobile app
  • Scheduling and dispatching
  • Service history tracking
  • Technician management
  • Paperless invoices
  • Accounting integration
  • Automatic Backup
  • Automatic Notifications
  • Call Recording
  • Caller ID
  • Contact Database
  • Contact History
  • Credit Card Integration
  • Payment Processing
  • Custom forms
  • Customer database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Electronic Payments
  • Estimating
  • Real Time Data
  • Inventory Tracking
  • Manage all invoices
  • Process invoices
  • Field service job dispatching
  • Job tracking
  • Partial Payments
  • Project Notes
  • Real-time QuickBooks integration
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Sales Tracking
  • SMS Integration
  • Service technician scheduling
  • Multiple third-party integrations
  • Work orders
  • Workflows
  • Activity Dashboard
  • Mobile Alerts
  • Advertising Management
  • Call center management
  • GPS Integration
  • Quotes & invoicing
  • Data import/export
  • Drag & drop dispatch board
  • Automated Billing
  • Chat
  • Custom Fields
  • Cost Estimating
  • Capture signatures in the field
  • Real Time Reporting
  • Mobile Signature Capture
  • Reporting & Statistics
  • Mobile Workforce Control
  • Performance Reports
  • Dispatch Management
  • Contact Management
  • Track unlimited inventory items
  • Clock In/Out
  • Equipment Tracking

Competitor Feature Comparison

Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Advertising Management
Alerts / Escalation
Alerts/Notifications
Appointment Scheduling
Assignment Management
Audit Trail
Automated Scheduling
Automatic Backup
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Call Center Management
Call Recording
Caller ID
Change Order Management
Chat/Messaging
Client Management
Client Portal
Clock In / Out
Communication Management
Contact Database
Contact Management
Contract/License Management
Cost Estimating
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Imaging
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Alerts
Email Management
Email Templates
Email Tracking
Employee Management
Employee Scheduling
Equipment Tracking
Estimating
File Storage
For General Contractors
For Locksmiths
GPS
Historical Reporting
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Job Costing
Job Management
Job Scheduling
Job Tracking
Labor Rates
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Mobile Workforce Control
Monitoring
Multi-Location
Online Booking
Online Time Clock
Partial Payments
Payment Collection in the Field
Payment Processing
Payroll Management
Performance Metrics
Photo Capture
Photos / Images
Prebuilt Assembly
Preventive Maintenance
Project Management
Purchase Order Management
QuickBooks Integration
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Routing
SMS Messaging
Sales Reports
Sales Tax Management
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Service History
Status Tracking
Summary Reports
Task Scheduling
Technician Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Warranty Tracking
Work History
Work Order Creation
Work Order Management
Workflow Management
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Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Advertising Management
Alerts / Escalation
Alerts/Notifications
Appointment Scheduling
Assignment Management
Audit Trail
Automated Scheduling
Automatic Backup
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Call Center Management
Call Recording
Caller ID
Change Order Management
Chat/Messaging
Client Management
Client Portal
Clock In / Out
Communication Management
Contact Database
Contact Management
Contract/License Management
Cost Estimating
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Imaging
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Alerts
Email Management
Email Templates
Email Tracking
Employee Management
Employee Scheduling
Equipment Tracking
Estimating
File Storage
For General Contractors
For Locksmiths
GPS
Historical Reporting
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Job Costing
Job Management
Job Scheduling
Job Tracking
Labor Rates
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Mobile Workforce Control
Monitoring
Multi-Location
Online Booking
Online Time Clock
Partial Payments
Payment Collection in the Field
Payment Processing
Payroll Management
Performance Metrics
Photo Capture
Photos / Images
Prebuilt Assembly
Preventive Maintenance
Project Management
Purchase Order Management
QuickBooks Integration
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Routing
SMS Messaging
Sales Reports
Sales Tax Management
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Service History
Status Tracking
Summary Reports
Task Scheduling
Technician Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Warranty Tracking
Work History
Work Order Creation
Work Order Management
Workflow Management
Visit WebsiteCompare App
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Advertising Management
Alerts / Escalation
Alerts/Notifications
Appointment Scheduling
Assignment Management
Audit Trail
Automated Scheduling
Automatic Backup
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Call Center Management
Call Recording
Caller ID
Change Order Management
Chat/Messaging
Client Management
Client Portal
Clock In / Out
Communication Management
Contact Database
Contact Management
Contract/License Management
Cost Estimating
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Imaging
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Alerts
Email Management
Email Templates
Email Tracking
Employee Management
Employee Scheduling
Equipment Tracking
Estimating
File Storage
For General Contractors
For Locksmiths
GPS
Historical Reporting
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Job Costing
Job Management
Job Scheduling
Job Tracking
Labor Rates
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Mobile Workforce Control
Monitoring
Multi-Location
Online Booking
Online Time Clock
Partial Payments
Payment Collection in the Field
Payment Processing
Payroll Management
Performance Metrics
Photo Capture
Photos / Images
Prebuilt Assembly
Preventive Maintenance
Project Management
Purchase Order Management
QuickBooks Integration
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Routing
SMS Messaging
Sales Reports
Sales Tax Management
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Service History
Status Tracking
Summary Reports
Task Scheduling
Technician Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Warranty Tracking
Work History
Work Order Creation
Work Order Management
Workflow Management
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Mobile apps

iOS App


100 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


131 reviews

FieldEdge Feature Reviews

25 reviewers had the following to say about FieldEdge's features:

Autumn M.

From outdated invoicing to Fieldedge

2018-12-24

Fieldedge has helped us keep track of techs, invoice on time, and collect payment immediately.

Pros

Easy to use, dispatching, field service, work order management. Great tracking services all the way through.

Cons

Some times the mobile app glitches out and our techs have to log out and log back in to get it working again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Emily A.

Field Edge is an essential tool for any service company!

2017-08-04

Pros

Ease of access to information for field techs and office staff!

Cons

I would love to see a more accessible management app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FieldEdge


Hi Emily! Thanks so much for taking the time to give us a "shout out"! 10/10 Rocks!! That said, we always want to improve so please reach out to the email provided as I would love to capture your product feedback in person! Thanks again!!

Read more
Jorge A.

We use it for everything from Dispatching to invoicing

2016-09-06

Pros

Easy to create dispatches, easy to create invoices, and inventory tracking is great.

Cons

The reports leave a little to be desired.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering FieldEdge

The dESCO support chat is amazingly resourceful. I've always been very happy with all the troubleshooting and help they have to offer. After the chat, they always email you a transcript in case you have questions in the future, you have something to go back to without contacting them again.

Source: Software Advice
Helpful?   Yes   No
Read more
Connie B.

Great customer service

2019-01-10

Dispatching and tracking calls has been much more efficient.

Pros

The ability to access it from anywhere.

Cons

I wish the reports were a little more comprehensive and user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FieldEdge


We really appreciate your review, Connie! Thanks for sharing what you enjoy about FieldEdge and how it has helped your business!

Read more
Erika M.

User Fireindly

2018-12-20

Being able to run the different reports has been a huge help.

Pros

I like the tracking abilities of the software, the invoices, work orders, technician time, parts tracking.

Cons

Some of our techs are not tech savvy, and the mobile part explaining to our guys was the hardest for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracy G.

Fieldedge in the HVAC world

2020-01-14

We feel like our relationship(success) manager [SENSITIVE CONTENT HIDDEN] knows us, is attentive, is helpful in offering new functionality and integrations and is great to work with overall.

Pros

Great dispatch capabilities. Easy integration with Quickbooks.

Cons

Some of the quickbooks limitations with customers - duplicate account management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No

Response from FieldEdge


Thanks for the awesome review, Tracy! We work hard to meet expectations like yours and count ourselves lucky for customers like you.

Read more
Iris D.

this software is very user friendly and meets all of our needs at this time.

2015-05-07

helpful with creating a variety of reports, great for detailed invoices, outstanding mobile capability which allows us to work from anywhere

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lydna H.

ESC Keeps Us On Track

2017-04-11

As a fairly new user, I was pleasantly surprised how user-friendly the Dispatch Dashboard is. I was able to get up and running with little training, resulting in zero downtime for my employer, and I always get a quick response from the Desco Support team whenever a question comes up.

Pros

While there is always room for improvement, and I am new to the dispatcher game, I can follow the service from the initial call to payment of invoices and easily sync it to QuickBooks for handling.

Cons

However, we have found that so far the app works great for off-site management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mark P.

Field Edge Review

2020-07-23

Overall Field Edge has worked great for us over the last 2 years. I've recommended it to several colleagues in the service business. While no software is a perfect fit for all companies, FE is always listening to the users and making improvements.

Pros

There is an "idea board" where members can post features/tweaks they would like and all members can vote on the idea. Mobile app is intuitive and user friendly.

Cons

Would also like to see some options to custom how the data, and how much data, is shown for customers and inventory.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Angie P.

Great Inventory and Customer Management

2017-08-17

Pros

Multiple Warehouses and ability to track and manage, Custom reporting, custom fields, custom invoice forms.

Cons

Not the most modern looking software, the mobile app doe not quite work for our work flow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
David G.

Wonderful Software!

2020-01-16

We have become more more efficient using this software. The people at FieldEdge are incredible and very, very helpful.

Pros

Ease of use, tracking ability, reporting, integration with Quickbooks

Cons

Connector between FieldEdge and Quickbooks

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FieldEdge


David - We love hearing that FieldEdge helps you become more efficient! Thanks so much for taking the time to share your feedback on our product and teams.

Read more
Erin S.

FieldEdge transformed our business

2020-01-13

Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been positive, knowledgable and helpful.

Pros

The ability to manage the entire customer experience from lead to invoice all the way into quickbooks has streamlined our workflow and allowed us to take on significantly more work.

Cons

The software is still lacking some features to be able to manage larger more complex quotes and project management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FieldEdge


Thank you so much for your kind words, Erin. We really appreciate you taking the time to share your FieldEdge experience with us.

Read more
Leslie B.

Great platform for automating the administrative end and field tech end of a growing business.

2020-01-15

Pros

Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side.

Cons

I do feel that reporting could be a bit more interactive; I feel like there should be a way for each company to customize the data they need to see daily for reporting purposes, such as an all inclusive KPI section on the dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No

Response from FieldEdge


Thank you so much for taking the time to share your feedback and suggestions with us, Leslie!

Read more
Anthony C.

Awesome!

2018-11-01

We use a phone call alerting to a text message which leads the customer to go to an email that has a full bio of each Tech.

Pros

The Quick books link makes processing invoices and parts management Automated.

Cons

I was frustrated but watching the FieldEdge team create a proactive solution to allow access to our customers if it ever happens again causes me to hesitate to even talk about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Peggy H.

Excellent Program for small to mid size business!

2010-08-06

Excellent choice for growing business with need for more information without spending a fortune.

Pros

Has an inventory feature that allows tracking of materials by truck/warehouse with reorder feature.

Cons

Once posted it is hard/impossible to change or update cutomer information or invoices with payments attached.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David J.

ESC Service Software

2016-09-08

Pros

The service department uses this for service dispatch and customer management.

Cons

From what I've seen, the software lacks easy of use and compatibility like CRM software.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Likelihood to recommend

5/10

Recommendations to others considering FieldEdge

This should include a cloud-based CRM integration so two separate solutions are not necessary.

Source: Software Advice
Helpful?   Yes   No
Read more
Kelli D.

ESC Comments

2010-08-04

I would most certainly recommend ESC. The support has been great, they really know their product and truly wish to support their customers in a way that makes us happy. That says alot for a company, it means a lot when you dont just become a number after the sale is complete.

Pros

We are also using the mobile software and we absolutely love this function of the software, its given us so much more time to deal with other things in the office and taken us to a better tracking, billing and compliance system.

Cons

The peach interface works fine for us tho, but I would love the full package.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brian R.

THIS SOFTWARE COMPANY LISTENS TO US

2019-03-21

Tracking of lead sources and the reports are very helpful.

Pros

We like that the data is in the cloud and always backed up and that the office has a good pulse on the activity in the field.

Cons

We had a lot of issues with Samsung Galaxy Tab E 9.6" 2017. We switched to iPad Pro to resolve this. We also did not like that the early set up used HVAC instead of Plumbing and we had to learn how to make the software more applicable to plumbing. This changed a lot since we started.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FieldEdge


Thank you for sharing your feedback, Brian! We are continuously working to make improvements and add new functionality, and are happy to know that you see those results. We look forward to continue working together!

Read more
Jimmy L.

Upgrades and Enhancements

2010-08-11

Add these functions. Audit trail, better dispatch mapping, lose mappoint, way to see all dispatches on a map, maybe at get map button, when you click, it open a google map page with the address filled in, Scanning of parts on dispatch and parts verification of dispatch through bar code scanning Way to create a packing list from dispatches Create a PO field on Customer Locations screen so you can locate a customer by PO, just like search for address, name, etc, need a way to prevent duplicate locations under a customer or some sort of notification.

Pros

Nice upgrade from version 10, but still a ways to go

Cons

no audit functions, needs better dispatching board and maps, need way to prevent duplicate locations under customers

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bruce Jr D.

Great All Round Dispatching Program.

2010-08-12

Overall this is a great program that really helps manage time and perform a good assessment on how to serve the client. It holds a lot of info and is a great time saver. There is some time to learn up on the system, but as you use it you see the reasoning and it all fits together. The other good thing I like about this program is the great support and friendly staff. They always answer even the smallest question I have and take the time to help me understand the answer and walk me through it. I am not too savy a computer guy so support to talk to a real person is a must for me. Also these guys listen to our real life experiences out here. They take into account our suggestions with each new update or version. This is important because our environment changes all the time and there is always a newer way to do somehting. This is a good all round product and I highly recommend it.

Pros

Cons... ( Did not have enough room in the Con Section) (See Iver all Recommendation for Pros) As a dispatching program it would be nice to have a fleet management system.

Cons

For example: When we breakdown an invoice into ESC we enter the resale of: Labor, Subcontractors, Material, Equipment Fee, Permits, Trip Charge, Rentals, and probly a few other catagories depending on the job....

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dan O.

Helps manage, organize, and grow your service business.

2021-04-14

Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc....

Pros

From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos.

Cons

For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle D.

Not what expected

2017-08-18

If work flow and functionality on the mobile app were more closely related to the desktop app it would be much simpler.

Pros

It is easy to add and edit customers.

Cons

Workflow wasn't efficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Donna P.

Using ESC

2010-08-04

Yes I would recommend ESC for others to use

Pros

ESC is good for dispatching and keeping track of inventory and a good overall program, I find using ESC user friendly Customer Support is very good

Cons

ESC is not very good at keeping reports, I would like to see a better way of running and viewing reports.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
John B.

17 Happy Years of growth and prosperity with dESCO !!!

2017-04-10

With out it I could not manage my business. dESCO keeps track of jobs, quotes, invoicing even out inventory. If you are a small business running lean, making every minute count this is the software you need.

Pros

Keeping records under the documents tab means not more filing cabinets.

Cons

There is a steep learning curve. Because it does so much there is a lot to learn. This is a big program, that covers a lot of areas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FieldEdge

Stick with it!! The longer you use it the more you will appreciate it and the better you will like it.

Source: Capterra
Helpful?   Yes   No

Response from dESCO


John, it has always been a privilege for us to see your many successes through the years. Thanks so much for taking the time to say why ESC has been such a great fit for you, and for your many years of loyalty. As we look to the bright future, you can continue to count on us to be of service to you.

Read more
John R.

Good solid dispatching system!!!

2018-11-20

Pros

Ease of use, dashboard with reports, customer look-up, integration with QuickBooks desktop, and so much more.

Cons

Customer service is lacking once you go live it is a little pricey compared to some of the other software out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more