FieldEdge has a contract-free monthly subscription pricing model.
25 reviewers had the following to say about FieldEdge's pricing:
I like that they have training videos and when I need something tech support is pretty fast to help with what they can.
Pros
It allows me to track information for service calls and transactions, as well as price-book integration.
Cons
I would like to get pricing because of every dollar matters and it's not as affordable as we would like.
We're glad to hear that you're finding our many resources helpful, Angelo! We appreciate you taking the time to share your feedback with us!
Rating breakdown
Likelihood to recommend: 9/10
We were using a very old software program with a lot of manual entry. We have been able to manage our technicians much more efficiently. Invoicing is streamlined. A lot of statistics we used to guess about are now tracked with FieldEdge-which is so important for growth! We are able to see what advertising truly works and what is ultimately a waste of money and effort! I looked into a lot of programs and have to say there isn't anything I regret about our decision! And the icing on the cake is the customer service. Hands down best of any of the many companies I deal with on a daily basis. Responsive and thorough. They have also integrated with other platforms which is great for having everything in one place. Can't wait to see what they have in store next!
Pros
Ease of use. Reliability. Ability to customize like no other software out there. Consistently listening to their customers recommendations and updating. Best value for price!
Cons
If you can call it a con? We are busier than ever as it has streamlined so many ways we operated that we are able to mange our technicians much more efficiently!
Our teams love to hear feedback like this, Beth! Thanks so much for sharing. We are lucky to have customers like you!
Rating breakdown
Likelihood to recommend: 10/10
No other recommendations at this time
Pros
The program does supply customer history
Cons
Need an easier way for inventory history to be tracked. Should be able to easily fine purchase history (last 10 times purchased and price). Find selling history ( last 10 sold and price).
Rating breakdown
There is no Propane software that comes close to the features in this system for any price below $20,000. That being said, this software is a patch work system to use due to some software limits and the compnay's inability/unwillingness to create a bit more flexable set up for 'non-service' users. The changes that are needed are minimal. I am glad I bought it, plan to use it, and its a vast imporvement for my compnay, but someone in the next 2 years will hit the spot for propane vendors and I will convert at that point.
Pros
Windows based system
Visual controls
Easy to set up schedules and move schedules around
Good value for the investment
If the compnay invested some time in a few simple modifications, they could find a huge market in the propane industry as no one would be competing with them at their price/effectiveness point.
Ties in with QB and makes the accounting effort seamless.
Cons
Compnay is not good at adjusting software to meet a "new and different' need eventhough they promised to be aggressive in the effort -- they are not. Ie - Still can not print off dispatch tickets that are not 8 1/2 X 11
Software is not easy for use with reoccuring customers, tank rentals, keep full accounts
Hard to edit equipment entry data. often have to delete and re-enter
Reports are limited and not easily configured
Collection manager does not work if you use QB
The integration to ESC and qb is some what disappointing, ie you have to put product prices in both systesm, sales tax and terms do not transfer across, and all customer invoice events have to occur in ESC
Rating breakdown
I would recommend this software to any company from 200,000 to 20 million. If there are size limits we haven't encountered them and know of at least one much larger company that uses ESC. Desco has figured out how to make a stable, well integrated software for a fair price and work very have to keep improving it.
Pros
Easy to implement and use.
Excellent support
Responsive to customer needs
Integrates well with Quickbooks
Very stable
Reasonably priced
Cons
I can't think of any!
Rating breakdown
Been trying to get these guys to do a signature capture for invoices and creditcards for years. With each version we update to we always have issues. Either server doesnt want to communicate or information wont save. Last update zeroed out all of the prices/cost for our inventory, had to do a restore to try to fix everything.
Pros
Customer service is decent. It is a all in one system(POS, inventory, ect) ease of training for new employees.
Cons
Issues with server not communicating, cant removed customers from 10 years ago that arent even in business anymore, too many steps to run a credit card. Cant link multiple emails to send invoices to customers(accounting, general information), issues when trying to process credit cards(trys to charge to a customer instead) The earlier versions never had these issues and with each update they are trying to make it almost "too" complex.
Rating breakdown
Likelihood to recommend: 2/10
Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly.
Pros
I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.
Cons
Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.)
Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge!
Rating breakdown
Likelihood to recommend: 7/10
Very hard to deal with, they correct you on the phone, refer to the contract continually and the emails that I did not receive personally. Feeling bullied
Pros
Nothing about this program now that I have been lied to and bullied
Cons
They did not deliver what was sold as per the salesperson, now they raised their prices to more than double. I bought ESC before they had Feild edge, tried to get me to switch, I wouldn't switch since? I had just bought ESC. Now the prices I have been raised more than double. I bought the program so that I wouldn't have monthly payments like other programs and services. That was the selling point. But now my tech support prices have been increased and my per tablet prices from went 15 per tablet to over 45. ESC reached out but were complete jerks!! Basically, saying it was my, fault for trusting their salesperson. That I was informed of the price increase when they send the email to an old email address.
Hi Susan! Thank you for providing your feedback! We are very sorry to hear you had this negative experience. You are always welcome to contact your CSM or contact us at support@fieldedge.zendesk.com for support.
Rating breakdown
Likelihood to recommend: 0/10
Customer service is responsive and always ready to help
Pros
It puts all of our office functions into one platform. Dispatching, billing, taking payments in the office and in the field, quotes. It does it all
Cons
Set up took a while to perfect. Between menu pricing and the existing customer list, getting it all into the system correctly took time.
Rating breakdown
Likelihood to recommend: 10/10
Our experience with FieldEdge has been an absolute nightmare that still is not over. Potential clients should beware that the sales team will promise you that the program has every feature you should need. Our sales representative was [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] was very friendly and from what I believed thoroughly trained and competent on the software he was selling. We were looking for a mobile friendly dispatch program that also offered accounting. We are a small A/C and Heating business that understood FieldEdge was pricey and a risk for us but with everything we were told the system offered we thought it was the best choice. We paid $800 for the "implementation process" which was to take 5 weeks. In this time we would be given a trainer to walk us through how to use the system & a tech guy who was going to be taking the data from our old system and inputting it in the new software. [SENSITIVE CONTENT HIDDEN] was our trainer and from our first call with him we started experiencing problem after problem. Our tech guy was originally supposed to be [SENSITIVE CONTENT HIDDEN] but then switched to [SENSITIVE CONTENT HIDDEN]. I spoke with a female who was supposed to walk me through how to export the data from our old system and she was barely able to assist me through that. When I would ask a question she would reply that she wasn't sure. She was just reading off a paper... Our training consisted of watching video tutorials. I'm unable to comprehend why they gave us our own onboarding team when the only thing [SENSITIVE CONTENT HIDDEN] did was just check to see if I
Pros
I did not like anything about this software. We spent 4 weeks of the "implementation process" but never had any of our data submitted into the system. Only had access to a dummy account.
Cons
Not mobile friendly for the office side, terrible tech support, unable to import data from Housecall Pro, price is higher than other systems and doesn't offer anything special
Hi Aubrey - We are sorry to hear about your recent experience with FieldEdge, as this is not the level of service we pride ourselves on delivering. We clearly missed the mark in providing a smooth implementation process for your business. It is our understanding that you have since spoken with a member of our management team to address these concerns in more detail. Thank you for sharing your feedback and helping us continue to improve the customer journey.
Rating breakdown
Likelihood to recommend: 0/10
They have been responsive to our needs and we have been enjoying many of the new features. I would recommend having a clean quickbooks file from the start and the performance is better on iOS than Android.
Pros
They have good phone, chat and email support. Cloud based, we never worry about backups and it is easy to add users as they only need a browser.
Cons
Onboarding was a little bit of a mixup but I believe it was because they were still new to working with Android and new to flat-rate pricing.
Thank you for taking the time to share your feedback, Logan! We are glad to know you've taken advantage of the many ways you can contact us; we are always happy and eager to help!
Rating breakdown
Likelihood to recommend: 9/10
I've worked with Desco software for several years both ESC and now Field Edge they are both great soft ware packages. The field Edge seem very easy to use and has features that will help you run your business and make more profit. Great program
Pros
Ease of use, very user friendly. And the tech support is second to none. Best I've ever had in 23 years in business. dispatching the closest tech to a job is a great way to save money. Want to change your pricing ease get this program
Cons
Cant think of any con. Maybe it's color is green and I love blue, no I think they made it Green because it help you make more money.
Rating breakdown
Likelihood to recommend: 10/10
So far I have been please with the follow-up in getting my questions answered. We are trying to upgrade to the mobile app for our field technicians. We are working with ESC to integrate out price book into ESC. Currently we are in the working stage of this.
Rating breakdown
Pros
The salesman. The rest is not worthy of installation in the HVAC industry. So slow.
Cons
To much to list! Slow, difficult to use, no response when we needed help. Biggest complaint from techs, they could never gain access and when they did it would delete all there notes causing delays with paperwork being done over several times, most of the time they could not complete paperwork at all so it would clog up the office the next morning with techs doing paperwork in the office!! The complete opposite of what we were trying to accomplish. I felt like we stepped back 8 years in time when we installed this crap program. Cost alot of money and time huge loss to our company financially. We wound up going back to our original software field service manager faster, cheaper and much better support by far!
Rating breakdown
They also NEED ago add something on quote follow up.
Pros
The price book will positively increase your service sales. We love the ability to have the Techs invoice and collect right in the field. The chat support has been great they are always willing to help and get back quickly. The support otherwise is Bad they do not return calls, and have a bad system for following up on problems. There are some small changes that could be made that would make a large difference in the vercitility of the software. Add time at the tech labor rate with the push of a button to the invoice. Do not allow a cost associated with a parts request be deleted if the invoice item is deleted. Will patch some big holes.
Cons
It ONLY works well for fixed price billing, time and materials billing is messy and in accurate you can’t automatically pull the time into the invoice. The system is un-reliable it has gone down for days on two separate occasions in a matter of months. We have had an open ticket for months because costs will sometimes not hit the job. It is Glichy I would have said it was user error until it happened right in front of the FE tech multiple times. I’ve had to continually reach out on an update. If you can’t reliably see your costs that it isn’t worth anything. Also
Rating breakdown
Likelihood to recommend: 4/10
Pros
This is a web based dispatch system that integrates into Quickbooks nicely. It has helped us to streamline our business and work much more efficiently. Love that the Techs can see customer history easily. Almost instant communication between Tech and dispatch. Has many great feature in the price book and dashboard. We can see almost instantly how profitable we are being.
Cons
The largest con is that as a web based system, if they go down your company can come screeching to a halt. Because this has happened several times this year, we have had to put internal back up systems in place. We save a screen shot each evening of the next day just in case the system is down. There are several issues that I would like to see FieldEdge improve on. Their team does take suggestions though and has been making improvements to the software.
Rating breakdown
Likelihood to recommend: 7/10
Overall, we have loved the software. There is another one that we like better but being a small company we could not afford it.
Pros
We like having everything electronic for service calls instead of paper. We like having the customers equipment listed in one place and service history available to the service tech in the field. Service tech can add equipment and pictures as needed. Dispatch log lets you know what service work is needed each week.
Cons
Does not have 2 way communication with Quickbooks. Can only add parts in fieldedge but have to create purchase order in Quickbooks. We used advanced inventory with Quickbooks with site and bin location for each part. Service Tech can only see that we have part - he doesn't know if its in the warehouse, on his truck or another location. Seems old school in setup - with today's technology looks like it would be more flexible.
Hi Lisa! Thank you for providing your feedback! Your Customer Success Manager will be in contact with you soon to help you with this QuickBooks issue.
Rating breakdown
Likelihood to recommend: 9/10
The cost for our customers, and the true cost for the company was the first thing I realized, and it has helped completely . Being able to run the different reports has been a huge help.
Pros
I like the tracking abilities of the software, the invoices, work orders, technician time, parts tracking. This has made us more aware of our cost, and better for our customers.
Cons
Some of our techs are not tech savvy, and the mobile part explaining to our guys was the hardest for me. Getting them to use it to the full potential
Rating breakdown
Likelihood to recommend: 10/10
Our contact with our onboarding agent was abysmal from day one. Receiving a response typically took 2-3 days or up to a week unless we made multiple attempts. It came to a point where I started keeping track of when and how many times I contacted them before I received a response. Responses were frequently, "I'll get back to you on that" with no follow up. I also kept a list of questions they never answered. We were advised by our FieldEdge salesperson to switch to Quickbooks Online before signing up with FieldEdge for ease of use. When data was transferred from QBO to FE, NONE of the costs for our 2400 items in the system transferred over. Sales prices carried over just fine. Each time we do a quote or invoice, if we want to track profitability or markup on items sold, we literally need to look up each individual item and manually enter its cost. We are six months into using this software, and we have had this issue escalated to a different department, escalated to a different team, escalated to their Tier 3 development team, you name it, yet the problem persists. "It seems we have encountered a bug" We have been offered discounts because of this issue, but honestly, if we hadn't invested so many thousands of hours and tens of thousands of dollars into this software, I would be happy to pull the plug.
Pros
The dispatch board is nice, techs can update their work orders and we can see their status in real time (generally).
Cons
LEARNING CURVE - DO NOT underestimate how much time you will need to learn this software
We seem to be an outlier since most reviews rave about their customer service, but our onboarding agent was less than responsive to our questions and attempts to contact him, and he definitely did not provide us with adequate information or learning tools.
If you have concerns, make sure they are addressed in a timely manner before you make your final decision, otherwise they may never be addressed.
It is VERY expensive per month per user.
Our business is open 7am-5pm. Their support team has a habit of calling between 5pm and 8pm, but never when we are actually in the office to answer calls.
Hi Ryan - We are really disappointed to hear that this was your experience with onboarding and we certainly hold ourselves to higher standards than what you described here. A member of the Customer Success team will be reaching out to you to talk through these concerns in more detail. We truly value your honest feedback and will be sure to pass it along to the appropriate teams so we can continue to make improvements in these areas.
Rating breakdown
Likelihood to recommend: 2/10
I'm not entirely sure who recommended this software to our company President, but I feel they were either paid to promote it or they had not actually used the software themselves. I honestly do not have much good to say about this product. The pros to it are not enough to keep this around, but this decision is not up to me. If it were, I would not have bought this in the first place. PROS: *Dispatch/Scheduling option *Tech Support is very responsive The dispatching and scheduling option is pretty handy. While trying to set up the loo of the dispatch board is not readily obvious, once you figure it out (not help to the "manual"), it's not too bad. There is room for improvement on that side of things, but as it stands, it's good enough to be a pro. Tech support is very responsive, however, to get quality response, I'd definitely call them on the phone rather than contacting them through the internet. CONS: *Not user intuitive *No real user manual; Manual they provide is vague *Webinars are minorly helpful *Bugs in the software that hinder simple tasks *Help Topics are below average-topics do not accurately address issues *Does not keep accurate records of invoice history, dispatch history If you are not comfortable around computers and various software, I strongly urge you to go somewhere else. If you are used to picking apart deficiencies in computer software or are comfortable enough to figure out how to work software on your own without a manual, knock yourself out. While ESC will make your job more interesting (and by interesting, I mean figuring out a puzzle that does not make much sense. Oh and colorful word creation as you bang your head against the desk when simple things aren't working), I wouldn't call it a time-saving product. Seriously, if this is bought up because of its low price, rest assured you will spend a great deal more in administrative hours as you figure ways around the bugs in the software. Don't be a cheap bum-spend the extra coin for something that went through all the processes of software development: analysis, design, development and testing.
Thank you for your feedback. With a 97% satisfaction rate among 46,000 users, it's upsetting to hear about an unhappy customer.
We aim to produce both user-friendly & comprehensive products addressing the needs of service companies. Are there things we can do to improve the experience? Absolutely! We continue to work closely with our customers, prospects & industry groups to identify areas to improve-resulting in regular major & minor software updates.
After reviewing your account, I see you're not currently on an ESC support plan for free software updates & unlimited access to our support team. You may not be using the most current version & not taking advantage of the latest enhancements, corrections & features.
We do take pride in providing cost-effective solutions with the best possible support-including an embedded user guide, online self-help, exert support staff, events, training options & more. Our goal remains to help users maximize software investments & business efficiency.
Rating breakdown
I would definitely recommend it to others who have businesses that involve servicing customers. It's a powerful program that can contribute a lot.
Pros
Does a great job at bringing together dispatching, purchasing and inventory control, invoicing. and accounting. It's definitely contributed to our ability to be more productive. Does a good job Integrating with accounting software. The team at dESCO is responsive and works to continually improve the program.
Cons
Not everything is intuitive. The program can do a lot, but training is needed (and expensive for a small company).
Rating breakdown
I would definitely recommend this product to anyone!
Pros
I'm going to comment mostly on the tech support available, as a "beginner"... using this type of software I knew nothing about it's uses or functions. This software along with the amazing tech support has turned me into a valued employee!
Cons
Tutorial videos aren't the greatest!
Rating breakdown
We moved two customer databases when switching to FieldEdge. We had many duplicates due to our trying to merge these to databases over the past few years-all prior to FieldEdge. Take the advice of FieldEdge and the time to clean up as much as you can prior to going live. It really made a huge difference for our company!
Pros
Everything! I looked at a lot of companies for a few months before choosing FieldEdge. Their product overall is excellent and constantly getting better with customer suggested updates all year long-yes! They listen to us little guys! Support is superior compared to any other company I have dealt with professionally! Price point-they cannot be beat for the product they offer. Period. The ability to customize so many features within the program truly shows that FieldEdge is dedicated to making a product that works for all types and sizes of companies-you won't find this elsewhere!
Cons
The only con I have is that we have not slowed down enough to fully explore all the extras that make FieldEdge so much more than just a dispatching program! Customer Recall Management, Tracking aging equipment for targeted marketing. These are all things that we cannot wait to begin! And the list goes on and on!
Rating breakdown
Likelihood to recommend: 10/10
Excellent product and support!
Pros
The amount of customer information available instantly is powerful. Tracking service calls, equipment, invoices, purchases, repair recommendation, dispatch notes, payment history are all recorded and can be retrieved within a couple of seconds. All of which allows us to be confident whenever we speak with our customers. It's equally valuable for tracking inventory, vendor purchases, prices, etc. ESC is the only way to successfully manange service agreements. It takes all of the guess work out and elminates anything from slipping through the cracks. ESC has proven to be our most valuable tool for taking care of our customers.
Cons
It took a little more time than I expected to get up to speed but well worth the effort.
Rating breakdown
Pros
-Easy invoicing
-Easy item search
-a lot of compatible software for CRM, Accounting software,tracking, etc.
-Simplistic
Cons
-Can be finicky after an update.
- Jobs feature could be improved it doesn't track cost like we would like it to.
-Can't place stock orders. All PO's have to be connected to a customer.
Rating breakdown
Likelihood to recommend: 7/10
