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FieldEdge

The #1 Field Service Software for Home Service Contractors

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FieldEdge Pricing

Pricing overview

Value for money rating

4.3

/5

280

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Pricing details

FieldEdge has a contract-free monthly subscription pricing model.

What users say

Price for software compare to the others is good so this was a huge impact to make a final decision.

TT

Tomasz T.

Increased revenue, more satisfied customers, more quality reviews from customers.

ck

callen k.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not user friendly

Reviewed 2 months ago

Tech support was terrible. The implementation took forever. I was not delivered what was promised. Now trying to get our of the service agreement from which they are not allowing.

Pros

Quick books integration works adequately.

Cons

Completely not user friendly. Tried several times to work out some of the bugs. Difficult to schedule from mobile app. Was promised flat rate pricing, ended up with old pricing pulled off quickbooks. Pretty much useles.

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Would not purchase again, customer support is TERRIBLE

Reviewed 2 months ago
Pros

Price, not a lot of frills so we can usually figure out how to take care of issue or do what we need ourselves.

Cons

Customer support is terrible. We have only had interaction with a couple people total that actually could answer questions. Our onboarding consultant knew less than we taught ourselves. When we do have an issue and need to call in/chat the support team just sends us links to videos or articles and can never answer our question.. while also being rude. It seems the company trains them to sound superior so the customer will think they don't know anything or want to ask further questions. I know that there will be no software that is prefect but we are very very unhappy with our experience. We will not extend with this software again.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great software for a smaller company & cost effective

Reviewed 2 years ago

Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly.

Pros

I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.

Cons

Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.)

Vendor response

Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Constantly Improving & Great Customer Support

Reviewed 3 years ago
Pros

Customer support is very quick & thorough. There is a chat feature integrated with the software for customer support issues. It automatically creates recurring service work orders, which is nice. You can flag customer accounts as do not service, which disables your other users from scheduling work orders for those customers - this is a new feature that is going to save us thousands in unpaid bills by customers who do not pay their bills. We tried putting them on our own lists, but they sometimes still slip through the cracks. It has phone integration, which not only records calls but also has the ability to track lead sources. I can print pick lists every morning, so I can ensure my techs are fully stocked at the beginning of every day.

Cons

It can be kind of slow at times, although it seems to work well for the most part. In the year I've used it, we've been locked of the system for 24 hours 2-3 times. This was incredibly frustrating, and it would have been detrimental had we print paper copies of every work order. A paperless way to proactively anticipate this problem is to just download a list of pending work orders at the end of each...

Vendor response

Thank you for taking the time to share your thoughts with us, Tyler! We are happy to know you are utilizing the newer 'Do Not Service' feature and have found it to be a time saver, along with the other functionality you enjoy. We also understand the frustration you experienced on those occasions, and are continuously working to make improvements to our software as you alluded to. We are proud of the enhancements we have made to the stability and reliability of our platform in recent months. We appreciate your partnership and look forward to continuing to work together.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best decision we made 2 years ago!

Reviewed 3 years ago

We were using a very old software program with a lot of manual entry. We have been able to manage our technicians much more efficiently. Invoicing is streamlined. A lot of statistics we used to guess about are now tracked with FieldEdge-which is so important for growth! We are able to see what advertising truly works and what is ultimately a waste of money and effort! I looked into a lot of programs and have to say there isn't anything I regret about our decision! And the icing on the cake is the customer service. Hands down best of any of the many companies I deal with on a daily basis. Responsive and thorough. They have also integrated with other platforms which is great for having everything in one place. Can't wait to see what they have in store next!

Pros

Ease of use. Reliability. Ability to customize like no other software out there. Consistently listening to their customers recommendations and updating. Best value for price!

Cons

If you can call it a con? We are busier than ever as it has streamlined so many ways we operated that we are able to mange our technicians much more efficiently!

Vendor response

Our teams love to hear feedback like this, Beth! Thanks so much for sharing. We are lucky to have customers like you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best company out there hands down on every level!

Reviewed 4 years ago

We moved two customer databases when switching to FieldEdge. We had many duplicates due to our trying to merge these to databases over the past few years-all prior to FieldEdge. Take the advice of FieldEdge and the time to clean up as much as you can prior to going live. It really made a huge difference for our company!

Pros

Everything! I looked at a lot of companies for a few months before choosing FieldEdge. Their product overall is excellent and constantly getting better with customer suggested updates all year long-yes! They listen to us little guys! Support is superior compared to any other company I have dealt with professionally! Price point-they cannot be beat for the product they offer. Period. The ability to customize so many features within the program truly shows that FieldEdge is dedicated to making a product that works for all types and sizes of companies-you won't find this elsewhere!

Cons

The only con I have is that we have not slowed down enough to fully explore all the extras that make FieldEdge so much more than just a dispatching program! Customer Recall Management, Tracking aging equipment for targeted marketing. These are all things that we cannot wait to begin! And the list goes on and on!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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FieldEdge Is a great software to use.

Reviewed 2 years ago
Pros

[SENSITIVE CONTENT HIDDEN] is the best Rep for FieldEdge. The most important thing with FieldEdge is who take care of you. We are with FE over 2 years we had hard time in first to complete or need what we want because of support service. As we go FE improve a lot technical and service support. Right now is much better then was before. Also our Rep [SENSITIVE CONTENT HIDDEN] doing GREAT JOB I'am very happy and impressed how she take care of our needs. Other things: I like simplicity of using FieldEdge and as you know how it works. Price for software compare to the others is good so this was a huge impact to make a final decision.

Cons

You can do anything after completed. Change notes, change payments. I think it will be beneficial if there be some kind of the Administration account just in case.

Vendor response

Thank you so much, Tomasz! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

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Price Keeps Climbing

Reviewed 10 months ago
Pros

The software works without too many issues

Cons

The pricing has increased by almost 25% this year alone. In order to use the mobile function you will have to pay a yearly support fee plus a per user fee. If you take issue with it they will have the sales group call and talk in circles with no real answer to justify the increase. Also they changed their accounting software at the end of 2020, messed up the billing for almost 5 months, and then turned...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Dispatching software that integrates many of our companies needs in one place

Reviewed 4 years ago
Pros

This is a web based dispatch system that integrates into Quickbooks nicely. It has helped us to streamline our business and work much more efficiently. Love that the Techs can see customer history easily. Almost instant communication between Tech and dispatch. Has many great feature in the price book and dashboard. We can see almost instantly how profitable we are being.

Cons

The largest con is that as a web based system, if they go down your company can come screeching to a halt. Because this has happened several times this year, we have had to put internal back up systems in place. We save a screen shot each evening of the next day just in case the system is down. There are several issues that I would like to see FieldEdge improve on. Their team does take suggestions though and has been making improvements to the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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[SENSITIVE CONTENT HIDDEN] is the best!

Reviewed 9 months ago

I think over all this program/ software is good it is not the greatest one out there yet [SENSITIVE CONTENT HIDDEN] is fantastic, we appreciate all she does!

Pros

I have been using this for almost 2 years now at my company and there are somethings that it would do to make it better. The thing that I like the most is the fact that it remains me to call the customer when their maintenance is due.

Cons

I think the system could be better by creating a Mach maintenance (QUOTE) plan to send to the customers to show them what will be their plan with pricing and have them electronically sign the agreement with accept or decline option, as well as the system take off the % off the plan when scheduled.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Be Thorough with Onboarding

Reviewed 2 years ago

Our contact with our onboarding agent was abysmal from day one. Receiving a response typically took 2-3 days or up to a week unless we made multiple attempts. It came to a point where I started keeping track of when and how many times I contacted them before I received a response. Responses were frequently, "I'll get back to you on that" with no follow up. I also kept a list of questions they never...

Pros

The dispatch board is nice, techs can update their work orders and we can see their status in real time (generally).

Cons

LEARNING CURVE - DO NOT underestimate how much time you will need to learn this software We seem to be an outlier since most reviews rave about their customer service, but our onboarding agent was less than responsive to our questions and attempts to contact him, and he definitely did not provide us with adequate information or learning tools. If you have concerns, make sure they are addressed in a timely manner before you make your final decision, otherwise they may never be addressed. It is VERY expensive per month per user. Our business is open 7am-5pm. Their support team has a habit of calling between 5pm and 8pm, but never when we are actually in the office to answer calls.

Vendor response

Hi Ryan - We are really disappointed to hear that this was your experience with onboarding and we certainly hold ourselves to higher standards than what you described here. A member of the Customer Success team will be reaching out to you to talk through these concerns in more detail. We truly value your honest feedback and will be sure to pass it along to the appropriate teams so we can continue to make improvements in these areas.

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Not Worth the Money-Spend Extra for Something BETTER

Reviewed 8 years ago

I'm not entirely sure who recommended this software to our company President, but I feel they were either paid to promote it or they had not actually used the software themselves. I honestly do not have much good to say about this product. The pros to it are not enough to keep this around, but this decision is not up to me. If it were, I would not have bought this in the first place. PROS: *Dispatch/Scheduling...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for your feedback. With a 97% satisfaction rate among 46,000 users, it's upsetting to hear about an unhappy customer. We aim to produce both user-friendly & comprehensive products addressing the needs of service companies. Are there things we can do to improve the experience? Absolutely! We continue to work closely with our customers, prospects & industry groups to identify areas to improve-resulting...

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  • Ease of use
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DO NOT FALL FOR THE SALES PITCH!

Reviewed 2 years ago

Our experience with FieldEdge has been an absolute nightmare that still is not over. Potential clients should beware that the sales team will promise you that the program has every feature you should need. Our sales representative was [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] was very friendly and from what I believed thoroughly trained and competent on the software he was selling. We...

Pros

I did not like anything about this software. We spent 4 weeks of the "implementation process" but never had any of our data submitted into the system. Only had access to a dummy account.

Cons

Not mobile friendly for the office side, terrible tech support, unable to import data from Housecall Pro, price is higher than other systems and doesn't offer anything special

Vendor response

Hi Aubrey - We are sorry to hear about your recent experience with FieldEdge, as this is not the level of service we pride ourselves on delivering. We clearly missed the mark in providing a smooth implementation process for your business. It is our understanding that you have since spoken with a member of our management team to address these concerns in more detail. Thank you for sharing your feedback and helping us continue to improve the customer journey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good Software

Reviewed 2 years ago
Pros

-Easy invoicing -Easy item search -a lot of compatible software for CRM, Accounting software,tracking, etc. -Simplistic

Cons

-Can be finicky after an update. - Jobs feature could be improved it doesn't track cost like we would like it to. -Can't place stock orders. All PO's have to be connected to a customer.

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Disappointed

Reviewed 3 years ago

Very hard to deal with, they correct you on the phone, refer to the contract continually and the emails that I did not receive personally. Feeling bullied

Pros

Nothing about this program now that I have been lied to and bullied

Cons

They did not deliver what was sold as per the salesperson, now they raised their prices to more than double. I bought ESC before they had Feild edge, tried to get me to switch, I wouldn't switch since? I had just bought ESC. Now the prices I have been raised more than double. I bought the program so that I wouldn't have monthly payments like other programs and services. That was the selling point. But now my tech support prices have been increased and my per tablet prices from went 15 per tablet to over 45. ESC reached out but were complete jerks!! Basically, saying it was my, fault for trusting their salesperson. That I was informed of the price increase when they send the email to an old email address.

Vendor response

Hi Susan! Thank you for providing your feedback! We are very sorry to hear you had this negative experience. You are always welcome to contact your CSM or contact us at support@fieldedge.zendesk.com for support.

Overall Rating
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ESC Supports the needs of small business

Reviewed 6 years ago

We have been testing ESC for a long time and have now "gone live". The support team is always upbeat & enthusiastic and very knowledgeable. They have live chat, an organized system for requesting a call back (always same day) and a very good video learning library that is growing. For small business the price point is reasonable and the set up is straightforward. I would advise any small business owner...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you not only for your kind words about us but the valuable advice for other businesses adopting new technologies and solutions. Making major enhancements or changes to your company is a challenge that deserves planning and foresight. We are thrilled that you were able to feel the support of our entire company standing behind you. dESCO is always cheering you on and thrilled by your success. As always, we are at your service!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good Software for HVAc companies

Reviewed 3 years ago

I like that they have training videos and when I need something tech support is pretty fast to help with what they can.

Pros

It allows me to track information for service calls and transactions, as well as price-book integration.

Cons

I would like to get pricing because of every dollar matters and it's not as affordable as we would like.

Vendor response

We're glad to hear that you're finding our many resources helpful, Angelo! We appreciate you taking the time to share your feedback with us!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Customer Support

Reviewed 3 years ago

They have been responsive to our needs and we have been enjoying many of the new features. I would recommend having a clean quickbooks file from the start and the performance is better on iOS than Android.

Pros

They have good phone, chat and email support. Cloud based, we never worry about backups and it is easy to add users as they only need a browser.

Cons

Onboarding was a little bit of a mixup but I believe it was because they were still new to working with Android and new to flat-rate pricing.

Vendor response

Thank you for taking the time to share your feedback, Logan! We are glad to know you've taken advantage of the many ways you can contact us; we are always happy and eager to help!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User Fireindly

Reviewed 4 years ago

The cost for our customers, and the true cost for the company was the first thing I realized, and it has helped completely . Being able to run the different reports has been a huge help.

Pros

I like the tracking abilities of the software, the invoices, work orders, technician time, parts tracking. This has made us more aware of our cost, and better for our customers.

Cons

Some of our techs are not tech savvy, and the mobile part explaining to our guys was the hardest for me. Getting them to use it to the full potential

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Customer since 1999

Reviewed 4 years ago

Been trying to get these guys to do a signature capture for invoices and creditcards for years. With each version we update to we always have issues. Either server doesnt want to communicate or information wont save. Last update zeroed out all of the prices/cost for our inventory, had to do a restore to try to fix everything.

Pros

Customer service is decent. It is a all in one system(POS, inventory, ect) ease of training for new employees.

Cons

Issues with server not communicating, cant removed customers from 10 years ago that arent even in business anymore, too many steps to run a credit card. Cant link multiple emails to send invoices to customers(accounting, general information), issues when trying to process credit cards(trys to charge to a customer instead) The earlier versions never had these issues and with each update they are trying to make it almost "too" complex.

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Poor quality software for a premium price

Reviewed 10 months ago

The support team is generally very good, responsive and available. Our account manager is great. On the other hand, the implementation was a nightmare and the poor quality of the software is a daily impediment to our business.

Pros

FieldEdge had one of the most complete feature sets of all the software we evaluated

Cons

The overall quality of the software is very poor. I've had a 20+ year career in high tech and have managed global teams of up to 200, so I have good perspective here. There are too many issues with the software to list but they range from bad architecture to poor UI design and buggy database issues. I don't know the development team personally, but they seem very inexperienced. This, coupled with the relatively high cost compared to peers, makes this a poor choice.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very easy to use

Reviewed 4 years ago

Customer service is responsive and always ready to help

Pros

It puts all of our office functions into one platform. Dispatching, billing, taking payments in the office and in the field, quotes. It does it all

Cons

Set up took a while to perfect. Between menu pricing and the existing customer list, getting it all into the system correctly took time.

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Excellent Company - Excellent Product

Reviewed 6 years ago

We switched to ESC just over a year ago, the transition went very smoothly and we were able to customize a lot of the program to suit our company. The program is so easy to use and if I am unsure I just click the help button which takes me right to a list of tutorials or I do a live chat which is super quick, no waiting for a help desk to call back. I am obsessed with the webinars - the best part...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for sharing Sue! Always great to hear the success stories of our customers. We'll keep those webinars coming!

Overall Rating
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Use by a Propane Company

Reviewed 12 years ago

There is no Propane software that comes close to the features in this system for any price below $20,000. That being said, this software is a patch work system to use due to some software limits and the compnay's inability/unwillingness to create a bit more flexable set up for 'non-service' users. The changes that are needed are minimal. I am glad I bought it, plan to use it, and its a vast imporvement for my compnay, but someone in the next 2 years will hit the spot for propane vendors and I will convert at that point.

Pros

Windows based system Visual controls Easy to set up schedules and move schedules around Good value for the investment If the compnay invested some time in a few simple modifications, they could find a huge market in the propane industry as no one would be competing with them at their price/effectiveness point. Ties in with QB and makes the accounting effort seamless.

Cons

Compnay is not good at adjusting software to meet a "new and different' need eventhough they promised to be aggressive in the effort -- they are not. Ie - Still can not print off dispatch tickets that are not 8 1/2 X 11 Software is not easy for use with reoccuring customers, tank rentals, keep full accounts Hard to edit equipment entry data. often have to delete and re-enter Reports are limited and not easily configured Collection manager does not work if you use QB The integration to ESC and qb is some what disappointing, ie you have to put product prices in both systesm, sales tax and terms do not transfer across, and all customer invoice events have to occur in ESC

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Intuitive, feature-rich software with outstanding customer support

Reviewed 7 years ago

We've been using the ESC software almost since the inception of our company. What sold us on it initially was the gentle learning curve. The features that are most important to the day-to-day workings of your business are easy to learn and in plain sight. However, once you are comfortable with the basics of the software, you quickly learn that there are a wealth of advanced features (drill-down...

Pros

No pros were added to this review

Cons

No cons were added to this review