FieldEdge Reviews

Pros
I love the ease of use for techs in the field as well as in the office. It gives us the ability to share where we are across departments and to see how backed up we are. The vendor Desco has been fabulous! I am in service and I deal with people all day and these guys really know their business! Patient, knowledgeable, and if they don't know the answer they get it for me in a timely manner.

Cons
I think there is room for improvement on the reporting. I would like to be able to print out a simple report that shows how many tickets a tech completes in a day / week / month. Very basic. I also think that even tho we use quickbooks for our accounting, I thinks that there could be some improvement on the reports. Also, I don't like how things can be taken out of quickbooks so easily by people by mistake. The last thing that bothers me is how once a ticket is moved to a tech on the calendar, how the ticket gets all junked up if someone accidentally touches it in the office, it should refresh for the tech so their list doesn't get all locked up every time that happens. Oh and one more thing, when you attach files to customers people can accidentally corrupt the file by opening it and not closing it properly causing the file to be lost. I would like for a way to keep this from happening.

Rating breakdown

Likelihood to recommend: 9/10

Pros
ESC has given us great support. From onsite, to their regional training to the personal assistance as we have needed it. We chose to implement at the worst time, or should I say the busiest time of the year for us. They have still been there, helped us through and every day we get a little excited about what it can do and what the future will hold as we progress and learn more and more about how it can help make our company more efficient.

Cons
The biggest quirk has been the accounting portion that we started using as well. I do love the fact that it is all together and does not have to "integrate" with another program, although it will. Its just requires learning something new, more like the old peach tree and not like quickbooks at all. That is not all bad, there are so many other things that it will do that the other cant so just learning something new was the initial challenge.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Comprehensive & quick tech support via chat or email, extensive knowledge base for questions. The software allows for extensive customization. I really like the ability to track the labor hours on each job, allowing for better job costing than some other software packages. There are so many features, we haven't even begun to take advantage of all of them!

Cons
If one user is invoicing a service dispatch and another user opens the same dispatch, the user doing the invoicing will lose all changes they have made, which can be quite frustrating. There is no warning to either user until it is already too late.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Organization is key and this service software can help you get there. Great customer support and Great product to work with.

Cons
It's change, and change is hard. Worth it once your done with the implementation and training. Stick with it.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I am most impressed with how common-sense the program is. While there is always room for improvement, and I am new to the dispatcher game, I can follow the service from the initial call to payment of invoices and easily sync it to QuickBooks for handling. Also, the app that has been downloaded on our phones make it easier to manage and track everything from off-site.

Cons
The version I have is not cloud-based, but that is easily fixable with an upgrade if we need it bad enough. However, we have found that so far the app works great for off-site management.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to create dispatches, easy to create invoices, and inventory tracking is great. The ability to automatically put inventory from warehouses when it gets sold using flat rate codes is very efficient.

Cons
The reports leave a little to be desired. Maybe rewording some reports so they're more easily found and you instantly know where to find them would be good.

Rating breakdown

Likelihood to recommend: 10/10

Pros
ESC is the perfect blend of easy to use for new employees and customizable enough for our more experienced users. After watching the "How to Webinars" our new hires are able to hit the ground running. We also have a bunch of customers that want their dispatches / invoices done in really specific ways and ESC allows us to customize everything for them.

Cons
ESC is only compatible with limited accounting software packages. We love ESC but want to switch our accounting software but are unable to.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This has been a very effective tool for us scheduling our technicians. We are now billing from ESC and the customer support we have received, especially from the chat support has been exceptional.

Cons
Sometimes sales are a little slow returning calls regarding purchasing other features when you are already an established customer.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Multiple Warehouses and ability to track and manage, Custom reporting, custom fields, custom invoice forms. Great customer support. Have used ESC for a long time, and am very happy with how it works. Good Customer Service.

Cons
Not the most modern looking software, the mobile app doe not quite work for our work flow. Wish you could take the software and create a cloud based system!

Rating breakdown

Likelihood to recommend: 9/10

Pros
It works! The people at ESC respond to questions. The software has a logical flow.

Cons
The ESC accounting is a little bit behind, but still worth obtaining. Much better than having to bridge into another accounting system.

Rating breakdown

Likelihood to recommend: 10/10

Pros
it has both POS and dispatching integrated together

Cons
I don't really have any complaints. Any issues that have arisen were resolved quickly.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Great service! They know what they're doing and have an answer ready for every issue or question.

Cons
The very limited amount of times I have to update it.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The service department uses this for service dispatch and customer management.

Cons
From what I've seen, the software lacks easy of use and compatibility like CRM software.

Rating breakdown

Likelihood to recommend: 5/10

Pros
I feel that the software is user friendly and easy to learn. They have great tutorials that help when quetions arise.

Cons
I do not like the fact that you can't change a transaction and it export the changes to Quickbooks automatically. You have to change it in Quickbooks then wait for it to "update backwards" to ESC.

Rating breakdown

Likelihood to recommend: 9/10

Pros
He was very helpful after a long morning of trying to get the system up He came to the rescue. thank you.

Cons
The connection between two comps does not work as well as we would like. They have a hard time connecting as mine is the server. need to change that and see if things work better.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It meets our needs for accounting and dispatch. We are utilizing Mobile ESC and very pleased with the product.

Cons
The forms are difficult to manipulate and lack flexibility we desire. We are able to make the options available work.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It is super simple to use, and the support is great!

Cons
I wish it had a few more features, and I wish I didn't have to integrate with Peachtree.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It's simple and efficient. Integrates with quickbooks.

Cons
The mobile app takes time to learn but it is very useful for technicians who are responsible enough to do invoicing and billing.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The mobile app worked well, and worked well for collecting and accessing job and customer related information.

Cons
The need for the main office computer to be on at all times for the mobile techs to be able to access new information that was not already loaded on their app.

Rating breakdown

Likelihood to recommend: 6/10