FieldEdge Reviews

FieldEdge

The #1 Field Service Software for Home Service Contractors

4.55/5 (19 reviews)

Amanda Lynn Samuels

A great tool for dispatching, invoicing and sharing!

Reviewed 2016-01-12
Review Source: Software Advice

I love the ease of use for techs in the field as well as in the office. It gives us the ability to share where we are across departments and to see how backed up we are. The vendor Desco has been fabulous! I am in service and I deal with people all day and these guys really know their business! Patient, knowledgeable, and if they don't know the answer they get it for me in a timely manner.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Rhett Prosser

Very happy so far, excited for the future!

Reviewed 2015-08-11
Review Source: Software Advice

ESC has given us great support. From onsite, to their regional training to the personal assistance as we have needed it. We chose to implement at the worst time, or should I say the busiest time of the year for us. They have still been there, helped us through and every day we get a little excited about what it can do and what the future will hold as we progress and learn more and more about how it can help make our company more efficient.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Jennifer Linehan

Lots and lots of features, flexible for many industries.

Reviewed 2016-05-20
Review Source: Software Advice

Comprehensive & quick tech support via chat or email, extensive knowledge base for questions. The software allows for extensive customization. I really like the ability to track the labor hours on each job, allowing for better job costing than some other software packages. There are so many features, we haven't even begun to take advantage of all of them!

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Glen Harvey

Very happy

Used daily for 2+ years
Reviewed 2017-07-20
Review Source: Software Advice

Organization is key and this service software can help you get there. Great customer support and Great product to work with.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Lydna Harris

ESC Keeps Us On Track

Used other for 6-12 months
Reviewed 2017-04-11
Review Source: Software Advice

I am only now figuring out the full functionality of ESC, from managing our fleet schedules and inventory to keeping up with our service agreements. As a fairly new user, I was pleasantly surprised how user-friendly the Dispatch Dashboard is. I was able to get up and running with little training, resulting in zero downtime for my employer, and I always get a quick response from the Desco Support team whenever a question comes up.I am most impressed with how common-sense the program is. While there is always room for improvement, and I am new to the dispatcher game, I can follow the service from the initial call to payment of invoices and easily sync it to QuickBooks for handling. Also, the app that has been downloaded on our phones make it easier to manage and track everything from off-site.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Jorge Andino

We use it for everything from Dispatching to invoicing

Reviewed 2016-09-06
Review Source: Software Advice

Easy to create dispatches, easy to create invoices, and inventory tracking is great. The ability to automatically put inventory from warehouses when it gets sold using flat rate codes is very efficient.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Marc Leotaud

Great Software

Reviewed 2015-10-09
Review Source: Software Advice

ESC is the perfect blend of easy to use for new employees and customizable enough for our more experienced users. After watching the "How to Webinars" our new hires are able to hit the ground running. We also have a bunch of customers that want their dispatches / invoices done in really specific ways and ESC allows us to customize everything for them.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Lindsey Haley

Excellent technical customer support

Reviewed 2016-01-22
Review Source: Software Advice

This has been a very effective tool for us scheduling our technicians. We are now billing from ESC and the customer support we have received, especially from the chat support has been exceptional.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Angie Petitti

Great Inventory and Customer Management

Used other for 2+ years
Reviewed 2017-08-17
Review Source: Software Advice

Multiple Warehouses and ability to track and manage, Custom reporting, custom fields, custom invoice forms. Great customer support. Have used ESC for a long time, and am very happy with how it works. Good Customer Service.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Ron Lee

Streamlined our business

Reviewed 2015-09-28
Review Source: Software Advice

It works! The people at ESC respond to questions. The software has a logical flow.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Larry Geffre

all in one solution

Reviewed 2015-08-21
Review Source: Software Advice

it has both POS and dispatching integrated together

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Tommy Mudd

Pleasant, easy.

Reviewed 2015-12-07
Review Source: Software Advice

Great service! They know what they're doing and have an answer ready for every issue or question.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

David James

ESC Service Software

Reviewed 2016-09-08
Review Source: Software Advice

The service department uses this for service dispatch and customer management.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

liz silverthorne

User Friendly and GREAT Support!

Reviewed 2016-01-28
Review Source: Software Advice

I feel that the software is user friendly and easy to learn. They have great tutorials that help when quetions arise.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Karen Fife

Thanks to our Tech

Reviewed 2015-08-13
Review Source: Software Advice

He was very helpful after a long morning of trying to get the system up He came to the rescue. thank you.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Steve Kistner

Great chat and phone support

Reviewed 2015-10-06
Review Source: Software Advice

It meets our needs for accounting and dispatch. We are utilizing Mobile ESC and very pleased with the product.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Rachel Rothschild

Alex is awesome

Reviewed 2015-12-17
Review Source: Software Advice

It is super simple to use, and the support is great!

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Teri Miller

Still learning but things are going well

Reviewed 2016-08-11
Review Source: Software Advice

It's simple and efficient. Integrates with quickbooks.

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FieldEdge

The #1 Field Service Software for Home Service Contractors

Joshua Shonwise

Used ESC for plumbing company operations.

Reviewed 2016-09-12
Review Source: Software Advice

The mobile app worked well, and worked well for collecting and accessing job and customer related information.

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FieldEdge

The #1 Field Service Software for Home Service Contractors