FieldEdge Reviews - Pros & Cons, Ratings & more

Housecall Pro

Service Fusion

ServiceTitan

ServiceM8

FieldEdge is a cloud-based service management software to help users run and grow the entire field service business by handling operations such as scheduling, dispatching, invoicing, and payment processing.

FieldEdge

Android

Linux

Web-based

Windows

iPad

iPhone

Manager

Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks.

Owner

I was over charged and now my account rep is ghosting me and no one will email me back or give me a refund.

owner

From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together.

I like that they have training videos and when I need something tech support is pretty fast to help with what they can.

Office Assistant

You can easily toggle between them but it is great to have just the ones I need on top. You can assign priority flags to calls to give quick at-a-glance visual markers.

Sales & Inventory Management

It came to a point where I started keeping track of when and how many times I contacted them before I received a response. Responses were frequently, "I'll get back to you on that" with no follow up.

V.P.

We researched 2-3 top software companies specific to our industry (HVAC & PLUMBING) and after our research, it was an outstanding pick and we didn't go wrong.

Vice President - Internal Operations

Great dispatch capabilities. Easy integration with Quickbooks.

Office Manager

Tech support is very responsive and knowledgable. We would highly recommend FieldEdge.

Salesman 

Again only thing I disliked was crashing during mobile.

Project Manager

Price for software compare to the others is good so this was a huge impact to make a final decision.

Scheduling is straightforward and can be accomplished with a few simple clicks. Researching a customers history is an integrated tool and very easy to navigate.

We are a family owned plumbing company and we have been utilizing FieldEdge for over a year now. Dispatching and mobile applications are easy and effective.

Owner/CEO

We integrated the software modules into our business one at a time, and then learned each as we went along. The online tutorials and other training resources are great for that.

Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.

You have no way of copying an existing estimate to another customer.

Interface wasn't *quite* up to GUI standards. You can't tab from (every) field to field, drop down lists didn't behave as they should.

Vice President

There is an "idea board" where members can post features/tweaks they would like and all members can vote on the idea. Mobile app is intuitive and user friendly.

DATABASICS Expense

Microsoft Excel

I highly recommend the program, especially for the support that is very good

Very good tool for support management

Great Customer Service

Wouldn’t use or recommend this product. 

Not a good product. 

Hi Paul, 

Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. 

We look forward to connecting with you soon.

Billing time has been cut in half / Technicians paperwork has been cut by 80% no need to type a book out just to send an invoice / Being able to do a quote and then it turn into a job once accepted cuts out double work

Great HVAC Software

Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been positive, knowledgable and helpful. 

FieldEdge transformed our business

Thank you so much for your kind words, Erin. We really appreciate you taking the time to share your FieldEdge experience with us.

Tech support was terrible. The implementation took forever. I was not delivered what was promised. Now trying to get our of the service agreement from which they are not allowing. 

Not user friendly 

We have become more more efficient using this software.   The people at FieldEdge are incredible and very, very helpful. 

Wonderful Software!

David - We love hearing that FieldEdge helps you become more efficient! Thanks so much for taking the time to share your feedback on our product and teams. 

Not Impressed at All

It is my main location during the business day. The AP side is still mostly in Quickbooks. The customer side is mostly in Fieldedge.

Good experience

FieldEdge would probably be great for an RLC (residential/light commercial) company. But as a company that is entirely commercial with many long, multi-phase projects, it leaves much to be desired and demands work-arounds.

The mobile app is horrendous and completely unusable by our technical crew. They regularly comment on needing to close down/reopen the app, freezing, and even going so far as to say they've tried uninstall/reinstalling it. Additionally, any requests for assistance from tech support, albeit responsive, are often lacking. Frequently we're steered towards a few 'training' pdfs and videos that don't go into much detail that we need, or answer our questions at all. Beyond that, they suggest paying copious amounts of money for 1:1 time with one of their 'experts'. 

Again, this may work for the smaller folks looking for rudimentary service software, but our company is already looking elsewhere.

Okay at Best

Hi there,

Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We will also share your review with our team. 

We look forward to connecting with you soon.

Our contact with our onboarding agent was abysmal from day one. Receiving a response typically took 2-3 days or up to a week unless we made multiple attempts.  It came to a point where I started keeping track of when and how many times I contacted them before I received a response. Responses were frequently, "I'll get back to you on that" with no follow up. I also kept a list of questions they never answered.
We were advised by our FieldEdge salesperson to switch to Quickbooks Online before signing up with FieldEdge for ease of use. When data was transferred from QBO to FE, NONE of the costs for our 2400 items in the system transferred over. Sales prices carried over just fine. Each time we do a quote or invoice, if we want to track profitability or markup on items sold, we literally need to look up each individual item and manually enter its cost. We are six months into using this software, and we have had this issue escalated to a different department, escalated to a different team, escalated to their Tier 3 development team, you name it, yet the problem persists. "It seems we have encountered a bug"
We have been offered discounts because of this issue, but honestly, if we hadn't invested so many thousands of hours and tens of thousands of dollars into this software, I would be happy to pull the plug.

Be Thorough with Onboarding

Hi Ryan - We are really disappointed to hear that this was your experience with onboarding and we certainly hold ourselves to higher standards than what you described here. A member of the Customer Success team will be reaching out to you to talk through these concerns in more detail. We truly value your honest feedback and will be sure to pass it along to the appropriate teams so we can continue to make improvements in these areas.

The tech they hire are nothing but phone answering receptionist.  None of them are trained on the product.  they don't even know where to direct you to installed their apps.  they hire these kids out of school with no IT training and expect them to support their customers.  I have a BS degree in IT and been in the field for 30 years.  these kids has no knowledge in the IT world.  the can BS the non IT people but when they hit someone knowledgeable in the field they state they have to have someone to call back.  3 to 5 business day later still no call.  I have now been waiting for about 3 weeks to get me connector work with QB.  that mean no billing info or Payroll info going to QB.  I have my personally doing excel sheets for payroll.  But they still expect to get their payment.  I just received a call from [SENSITIVE CONTENT] that told me I need to be nicer to the tech that is wasting my time because he is lacking training on the product.  I told him he needs to get better training because your customer are paying their personally to talk with him and spend dollars doing manual excel sheets for payroll

Fieldedge is a bad bet

Hi Robin, 

Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. 

We look forward to connecting with you soon.

I think over all this program/ software is good it is not the greatest one out there yet [SENSITIVE CONTENT HIDDEN] is fantastic, we appreciate all she does!

[SENSITIVE CONTENT HIDDEN] is the best!

FieldEdge overall is trying to be relevant but they may have grown too fast to create an actually well thought out and functional product.  They charge for their product as if they are #2 (just after service titan).  Unfortunately they aren't even in the top 5 for service products.  They really need a moment of humility to really step back and humbly critique their own product and then spend the following 6 months fixing all the absurd limitations they've built into it.   

Perhaps it will improve in the near future

Overall this is a great program that really helps manage time and perform a good assessment on how to serve the client. It holds a lot of info and is a great time saver. There is some time to learn up on the system, but as you use it you see the reasoning and it all fits together. The other good thing I like about this program is the great support and friendly staff. They always answer even the smallest question I have and take the time to help me understand the answer and walk me through it. I am not too savy a computer guy so support to talk to a real person is a must for me. Also these guys listen to our real life experiences out here. They take into account our suggestions with each new update or version. This is important because our environment changes all the time and there is always a newer way to do somehting. This is a good all round product and I highly recommend it. 

Great All Round Dispatching Program.

Very hard to deal with, they correct you on the phone, refer to the contract continually and the emails that I did not receive personally. Feeling bullied 

Disappointed

Hi Susan! Thank you for providing your feedback! We are very sorry to hear you had this negative experience. You are always welcome to contact your CSM or contact us at support@fieldedge.zendesk.com for support.

Great platform for automating the administrative end and field tech end of a growing business. 

Thank you so much for taking the time to share your feedback and suggestions with us, Leslie!

Finally slowing down  so we can work on better understanding , implementing and trying to get some issues worked out

FE by Steve Moore

Hi Steve! Thank you for taking the time to provide feedback. We are so glad that you are enjoying FieldEdge!

Should you need assistance with anything, please do not hesitate to contact us. We're here to help! 

Very good experience overall with them. They are very helpful and make things easier to navigate and always willing to help and if there is a problem they are there to fix it in a well timely manner. 

Very pleasant and dependable

negative. have been ignored for 30 days at a time. when "help" calls no solutions are offered 


support is the real issue 

Hi Jordan - We're disappointed to hear that we failed to meet your expectations. After escalating your feedback, we understand that you spoke with a senior member of our Customer Success team yesterday in more detail regarding these concerns. Thank you for bringing this to our attention and we hope to make things right moving forward.

We were using a very old software program with a lot of manual entry. We have been able to manage our technicians much more efficiently. Invoicing is streamlined. A lot of statistics we used to guess about are now tracked with FieldEdge-which is so important for growth! We are able to see what advertising truly works and what is ultimately a waste of money and effort! I looked into a lot of programs and have to say there isn't anything I regret about our decision! And the icing on the cake is the customer service. Hands down best of any of the many companies I deal with on a daily basis. Responsive and thorough. They have also integrated with other platforms which is great for having everything in one place. Can't wait to see what they have in store next! 

Best decision we made 2 years ago! 

Our teams love to hear feedback like this, Beth!  Thanks so much for sharing.  We are lucky to have customers like you! 

Without a doubt, Field Edge has been the solution our company has been seeking for many years. A cloud-based software that integrates with quickbooks is what we were looking for. This isn't 90's anymore and our company likes to be ahead of the curve so the "DOS" based dispatching software wasn't even an option. We were looking for a dispatching program that would allow for the technicians to invoice in the field in real time and streamlines the billing process. Field Edge has given that to our company and so much more. We no longer have to decipher handwriting, or manually enter in work orders. The office finalizes the invoices or follows up with getting it completed if a return visit is necessary. Quotes are given to our customers while onsite which lowers the chance of the customer getting another quote and lowers the chance of them changing their mind. We also can keep track of customers with agreements, and dispatch routine routes and bill all in a timely manner. There are also GPS and CC Processing integrations which are helpful. 



Field Edge is the Answer!!! 

The on boarding was not very good.  Spent a lot of time with the help desk. It has gotten a lot better since the beginning.  

After 6 months with FieldEdge 

I would highly recommend ESC to any A/C contractor!


Kathie's Review

Field edge is great.

Hi Richard,

Thank you for taking the time to connect with us and for sharing your experience. We are happy that you are enjoying FieldEdge!

FieldEdge Reviews (2025)

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