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FieldEdge Reviews - Page 4
290 reviews
Recommended
Pam L.
Construction, 11-50 employees
Used daily for 1-2 years
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Very good customer service. Easy to learn the way software works. Easy to make most changes.
Ability to track customer agreements. Software integrations with QuickBooks and ArgoTrak (GPS).
Service interruptions and software maintenance are common.
We are so happy to hear this great feedback, Pam! Our teams run routine maintenance to help FieldEdge operate as smoothly as possible, and to regularly be able to introduce new and exciting features which will help enhance the overall user experience. We do our best to run these updates later in the evenings, to provide as minimal disruption to businesses as possible. Thank you for taking the time to share your thoughts with us and for being a valued FieldEdge customer!
Witni B.
Utilities, 11-50 employees
Used daily for 2+ years
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Very good experience overall with them. They are very helpful and make things easier to navigate and always willing to help and if there is a problem they are there to fix it in a well timely manner.
They have the best customer service. They are always making new features to try to make the software easier to use for us. Always considering our needs when building the software.
Would love to see an address validation when adding a new customer.
Melissa J.
Utilities, 11-50 employees
Used daily for 6-12 months
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This program is great for dispatching and has made the billing process so much easier! No more calling the technicians to get work orders complete! We love it!
This program has made the dispatching from the office so much easier and more accessible both in the office and in the field. Our CSM, has been fantastic. She responds quickly and always helps in any way she can. We have had adjustments, but everyone has been more than helpful anytime we have called. Highly recommend for residential or commercial teams.
We are continuing to learn how to manage the agreements, but hopefully that will be fixed soon.
Thank you for sharing this great feedback with us, Melissa! We are so happy to hear that you have seen improvements in your processes and that you have enjoyed working with our team. Thanks again!
Stephanie L.
11-50 employees
Used daily for 2+ years
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I can manage payroll, inventory, customers, agreements, reports, everything from one place efficiently.
Shuts down on me when I work too quickly. Deleting a technician from a dispatch and saving too fast results in the program quitting. (It doesn't like quick key strokes.)
Hello Stephanie, "Awesome" sounds great! Thanks so much for your positive feedback. That said, it appears that you are a "fast mover" and have had some strange product behavior. Please reply via email as I am interested in seeing how we can improve your experience.
Lisa C.
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Having had an18 year heating & cooling company, we were well pass the need for a great scheduling and dispatching software. We are so happy we were referred to the innovative folks at DESCO, and have been appreciative ever since. Finding software that integrate into Quick Books was the icing on the cake, and has saved me hundreds of hours of administrative time over the last 2 years. We integrated...
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Wow thanks Lisa! Like many of great customers, we pride ourselves on providing outstanding service each and every time. We're thrilled this has been your experience. Thanks for sharing your experience!
Connie B.
Consumer Services, 1-10 employees
Used daily for 2+ years
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Dispatching and tracking calls has been much more efficient. It has allowed us to follow up and collect more easily both in the field and from the office.
The ability to access it from anywhere. The ease with which I can communicate with support personell. It integrates well with Quickbooks.
I wish the reports were a little more comprehensive and user friendly.
We really appreciate your review, Connie! Thanks for sharing what you enjoy about FieldEdge and how it has helped your business!
Nicki B.
Utilities, 11-50 employees
Used daily for 2+ years
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We really enjoy using Fieldedge. The software is easy to use and has so many features. Their customer service is top notch. They answer immediately and solve any issues within the hour. We have used another program that it would take over a week to hear back. Love everything about Fieldedge.
I wish Fieldedge had a phone integration for our techs to call out but they are working on that.
Emily A.
Mechanical or Industrial Engineering, 11-50 employees
Used daily for 2+ years
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Ease of access to information for field techs and office staff! Being able to have all of our customer's history at the touch of a button!
There could be better options on the mobile software for better information access 24/7. I would love to see a more accessible management app.
Hi Emily! Thanks so much for taking the time to give us a "shout out"! 10/10 Rocks!! That said, we always want to improve so please reach out to the email provided as I would love to capture your product feedback in person! Thanks again!!
Shani G.
Construction, 1-10 employees
Used daily for less than 6 months
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I put a TON of work into setting the product up for my business. My onboarding rep was fantastic! But at just shy of 6 mos. into our journey with FE, we were still having issues and my techs weren't up and running on their tablets in the field.
Everything in it seemed to be lacking a little bit. From setup to entering a new customer to reporting. It was good, but definitely could be better. Help desk people were great - very helpful.
Setup was long, drawn out and complicated. Interface wasn't *quite* up to GUI standards. You can't tab from (every) field to field, drop down lists didn't behave as they should. Just way too many steps involved to accomplish a task. Doesn't work on regular tablets; works better on a phone. Even my bookkeeper had problems with data coming over into Quickbooks.
Hi Shani - Thanks for sharing your comments with us. We continually work on enhancements to FieldEdge and will be sure to share your comments with the appropriate teams. We appreciate you taking the time to leave your feedback.
jason t.
Consumer Goods, 11-50 employees
Used daily for 2+ years
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FieldEdge has been a great program for us. the program is easy to use and our Rep. [SENSITIVE CONTENT HIDDEN] is so quick on responding to our needs. we researched 2-3 top software companies specific to our industry (HVAC & PLUMBING) and after our research, it was an outstanding pick and we didn't go wrong.
scheduling, agreements, reminders, ability to sign people to different roles
implementation, but that goes with any new software
Meredith W.
Utilities, 11-50 employees
Used daily for 2+ years
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There are many facets to the d'ESCO program. Whenever I need help, I can count on the d'ESCO support staff to get me the answers I need. They provide immediate attention through their 'Live Chat' option. The support staff are extremely knowledgeable and consistently provide excellent customer care. I recommend both the d'ESCO program and their support staff!
The customer support.
That the support hours are east coast based and I am on the west coast, so they are not available at the end of my work day.
Autumn M.
Consumer Services, 11-50 employees
Used daily for 1-2 years
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Fieldedge has helped us keep track of techs, invoice on time, and collect payment immediately. Our best sales year yet! It has made of our office staff's lives so much easier!
Easy to use, dispatching, field service, work order management. Great tracking services all the way through.
Some things revert back after changing them in the customer's settings. "Agreement" section needs work. System has went down for hours maybe 4 times in the last year and a half we've had it. Some times the mobile app glitches out and our techs have to log out and log back in to get it working again.
Tori B.
1-10 employees
Used daily for 1-2 years
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This soft ware allowed us to have everything in one program that we needed to run our business. From having client files, to dispatch with GPS, to linking to our quickbooks. Saving us time without having multiple programs.
I like having everything in one program. From Client files, to GPS, to linking with our Quickbooks. This software program was very easy to learn. I am not the best on computers and learned and mastered this program in a very short period of time.
At times this program can be slow. Which makes things a little difficult when you have customers on the phone or multiple phone lines.
Laurie M.
Consumer Services, 1-10 employees
Used daily for less than 6 months
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It has more functions than our previous software especially the latest mobile applications for out in the field, etc. Mostly I have gotten more training than I ever have with past software companies on how to work with the software on daily dispatching/customer maintenance routines and the accounting functions. Feel less anxious in going forward into a new program because I feel they truly "have my back" on the journey of learning & mastering their program. If I have made a mistake that I cannot figure out how to solve they ease my fears and show me how to fix it quickly.
The customer support is absolutely the best! I am super impressed with how fast they contact you if an e-mail is sent requesting help, and they are very patient with explaining answers to my questions. Also the initial online training system is very impressive. They want to make sure new user are comfortable with how the software works. Never had a software program with such great support before.
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Hello Laurie! What a fantastic affirmation of the team's hard work. Thank you so much for taking the time to submit your highly positive feedback! Especially considering that you are new to the family! Your kind words make our day! Remember, we are always here to help!!
Dave C.
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Overall ESC is a decent dispatch software for a small company. However, their customer support is 2nd to everyone. The sales person who sold me the software raved about their phone technical support, which basically means you call up report a problem and they call you back... sometimes 3 or 4 hours later. Today, their connection server component is on the fritz, I got a call and a voice mail from...
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Jen W.
Used daily for 6-12 months
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I love the fact that it is web based. It has helped make us more time effective with our scheduling.
I like that it is web based. I can be away from the office and be able to login and help with scheduling and billing.
We switched from ESC to Field Edge and I was hoping they would have been more similar. Every aspect of this program takes about 5 extra steps to get something done. We provide maintenance agreements for our customers and this was the big draw for this software as it was supposed to help make this easy, well guess what, you can only ever have one SA per customer. We have two different SA we offer and can't use them both in this system as it only allows the one. It is a very frustrating program in general.
Reid A.
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We began using ESC primarily to help with scheduling and managing HVAC service agreements. The software was VERY simple to learn in that regard, but offered much more than we expected. Having used the software for a few years now, it has helped to revolutionize everything from our dispatching style and the way we communicate with customers, to the way we bill out repairs and manage our contract...
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Thank you for the review Reid! We always love hearing from our customers and how we're helping to improve their businesses. Our team prides themselves on providing fast, thorough, service to get companies up and running quickly. Thanks again!
Stdve M.
Consumer Services, 1-10 employees
Used daily for 6-12 months
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Finally slowing down so we can work on better understanding , implementing and trying to get some issues worked out
Paperless invoicing and link to pay from invoice
Disappointed in the jump from ESC to FE. Several important HVAC fields N/A in FE like filter info, belt info, zone name most houses have multiple equipment zones. Onboarding seemed hurried. Pulled trigger in Jan finally got up and running March 17.
Hi Steve! Thank you for taking the time to provide feedback. We are so glad that you are enjoying FieldEdge! Should you need assistance with anything, please do not hesitate to contact us. We're here to help!
Sherry S.
Construction, 11-50 employees
Used daily for 6-12 months
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Transferring from our old software to Fieldedge was a lot easier than I thought it would be- customer support throughout our transition and to this day has been fantastic, quick response and always helps get the problems fixed-
Do not like that I cannot print customer notes (previous history)-
Hi Shery, Thank you for the wonderful testimonial! Please feel free to contact us should you need assistance with anything!
Rose Ann M.
Public Safety, 51-200 employees
Used daily for 2+ years
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Easy to use; easy to teach new staff member
Accounting package could be upgraded to a more user friendly version Credit cards - need the software to add the credit card fee to be added to invoice
Hi Rose Ann, Thank you for taking the time to connect with us and for sharing your experience. We are happy that you are enjoying FieldEdge!
Matt W.
Consumer Services, 1-10 employees
Used daily for 6-12 months
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Moving away for Google Calendar for scheduling to FieldEdge has definitely helped with keeping track of our technicians and the visibility in the office. We have been able to respond to issues quicker and able to respond to customers faster. They do seem to be making rapid updates to the system.
It is a little slow going from screen to screen. Also, the work flow (or lack of) provides for confusion and unnecessary clicks. Customer support is good and responsive but a written guide with best practices for how to use the system is sorely needed. This program is good for the service side of business but leaves a lot to be desired on the new construction side.
Lisa B.
Construction, 11-50 employees
Used daily for 1-2 years
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Our CSM, [SENSITIVE CONTENT HIDDEN], is outstanding. She is very helpful and returns calls and emails in a timely manner.
Great product overall. Easy to use. Initial set up is a bit daunting but they have great support during onboarding.
The support techs need to have extensive training on how their product integrates with QuickBooks and how to solve problems between the two programs
Chelsey C.
Construction, 1-10 employees
Used daily for less than 6 months
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Because FieldEdge syncs with our Quickbooks every 8 seconds, we do not have to use any sort of "batch and sync" system (which is the manual process of going through the invoices and clearing them yourself...). This has saved us so much time! Overall, FieldEdge has exceeded all of our expectations. Their customer support is amazing. They are completely willing to devote even their personal time to make sure that our business runs smoothly. Highly recommend.
The thing that our techs and office staff love best about FieldEdge is how simple and easy it is to use. It can be nerve-racking switching to a new software, but switching to FieldEdge was a breeze. I highly recommend making the switch. It has made our lives so much easier.
Our techs are used to seeing a dispatch board that shows where all of the other techs are and how those jobs are running. With FieldEdge, they only see the work that has been assigned to them. There are a lot of pros to this, as each tech only needs to be focused on the work that is scheduled to them, however, it is just going to take some getting used to.
Sue B.
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I attended a conference in Las Vegas in 2005, there was so much to learn in such a short time. But I decided not to work for my husband and went on to another job position. Due to an unfortunate death of an employee, my husband and I have teamed up again and had to learn how to use the ESC software. We spent long days and weekends learning the most important aspects of the program. For the last...
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Brenda V.
Construction, 11-50 employees
Used daily for 2+ years
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Shelley has been such a great help this week! She has shown great patience while I learned a process.
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Brenda, we are so grateful to you for giving us your time and for the opportunity to be of service. As a long-time member of our team, Shelley displays the greatest qualities for customer service and is just invaluable. We will always be glad to show you that same helpfulness and patience any time we can be of assistance. Thank you!
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