FieldEdge Reviews - Page 6

[SENSITIVE CONTENT HIDDEN] is awesome! I can reach him whenever I need to and he always responds with a thorough email and follows up over the phone. He is proactive in ensuring we're using FieldEdge to maximize success!

Sometimes our techs have issues with the app and have to uninstall and reinstall it

Fast, reliable, has quick and knowledgeable customer support, very customer service oriented. Easy to use and train employees.

No cons that they aren't right on top of when brought up. Like any software, they have some bugs from time to time, but those get worked out very quickly and mostly go unnoticed.

Easy to use. Efficient and foreman’s seemed to like a lot. Only reason I changed software is due to company growth

Freezes up a lot of crashes in middle of using without WiFi connections. Seems better for smaller companies

Our rep, makes the issues I have a little easier to deal with. i like that the information imports into QuickBooks nicely.

I have a few issues with the software functionality and accuracy of it. Duplication of invoices and items on quotes,

Hi Alicia! I'll be sure to let Vishal know you think so highly of him! Thanks for your incredibly thoughtful words. It means the world to us (and Vishal).

I am most impressed with how common-sense the program is. While there is always room for improvement, and I am new to the dispatcher game, I can follow the service from the initial call to payment of invoices and easily sync it to QuickBooks for handling. Also, the app that has been downloaded on our phones make it easier to manage and track everything from off-site.

The version I have is not cloud-based, but that is easily fixable with an upgrade if we need it bad enough. However, we have found that so far the app works great for off-site management.

Ability to use from anywhere and dispatch from anywhere.

not able to easily move old history to the software.

Ellie, thanks for taking the time to share your feedback! We are glad to hear that you enjoy the ease-of-access - one of the great benefits of operating in the cloud. For any support or additional training needs, please reach out to our support team or your CSM as we are always happy to help in any way that we can!

Support used to be great but now you wait for days to get contact back.

It issues have become an issue that takes most of my days up now

I really like the scheduling features, and how it works seamlessly with Quickbooks online. We have used other systems that did not work like this.

I wish it had a feature that would send a notification to the customer when the Tech was headed their way.

Its easy to tack and schedule all technicians at one time

availability to back order a work order more than once

I like the tracking abilities of the software, the invoices, work orders, technician time, parts tracking. This has made us more aware of our cost, and better for our customers.

Some of our techs are not tech savvy, and the mobile part explaining to our guys was the hardest for me. Getting them to use it to the full potential

The software is very user friendly and integrates with Quickbooks very well.

Transitioning to new software is always a challenge. I am not a fan of the mobile application.

Thanks so much for sharing your feedback and for being a valued FieldEdge customer, Chris!

Ease of use, Technical Support

none

Aw, thanks Joanne! You rock! We help with everything! WOOT!

ESC has given us great support. From onsite, to their regional training to the personal assistance as we have needed it. We chose to implement at the worst time, or should I say the busiest time of the year for us. They have still been there, helped us through and every day we get a little excited about what it can do and what the future will hold as we progress and learn more and more about how it can help make our company more efficient.

The biggest quirk has been the accounting portion that we started using as well. I do love the fact that it is all together and does not have to "integrate" with another program, although it will. Its just requires learning something new, more like the old peach tree and not like quickbooks at all. That is not all bad, there are so many other things that it will do that the other cant so just learning something new was the initial challenge.

Lots of information at your disposal, and always making improvements based on client feedback. Techs seem to be able to use the system and like it.

Some functions could use improvement such as payments to invoices not finalized. I did also like to see a little better phone support rather than the chat.

Potential features for maintenance plans and quoting equipment.

We never finished the setup / on-boarding so I couldn't say.

The salesman. The rest is not worthy of installation in the HVAC industry. So slow.

To much to list! Slow, difficult to use, no response when we needed help. Biggest complaint from techs, they could never gain access and when they did it would delete all there notes causing delays with paperwork being done over several times, most of the time they could not complete paperwork at all so it would clog up the office the next morning with techs doing paperwork in the office!! The complete opposite of what we were trying to accomplish. I felt like we stepped back 8 years in time when we installed this crap program. Cost alot of money and time huge loss to our company financially. We wound up going back to our original software field service manager faster, cheaper and much better support by far!

I love having everything in one place. I don't have to use several different programs to get the information. Also, having the profitability of each work order is amazing and easily monitored.

The only thing that I would like to see some improvement on is the job section. We have a lot of construction jobs and there are some items that could be added and modified that would make this section much more efficient.

Ease of operation to confirm to my business. Support system is out of this world. I feel like they really get me.

No cons. i do not have any cons to say.

1. FieldEdge is a very intuitive tool that has streamlined Pohlman Plumbing & Home Services daily operational processes. 2. The dispatching drag & drop, creation of works orders, assigning multiple techs for multiple days is super easy. 3. Ability to generate detailed reporting for more granular Business Intelligence.

1. Google Map for the dispatching could be bigger. 2. Viewing multiple unassigned work order on the map at the same time. -When a technician arrives at a work order early, it does not move it on the dispatch board. Suggestion; it should move to show the office that they now have more time available on the board.

No pros were added to this review

No cons were added to this review

Gustavo, we really appreciate you sharing your experience with others and your very kind words. I think we are really lucky to have such an incredible history and well-developed product at the center of our company. But our greatest blessing is definitely great folks like yourself who we are fortunate enough to support and see successful. Thanks again!

ESC is the perfect blend of easy to use for new employees and customizable enough for our more experienced users. After watching the "How to Webinars" our new hires are able to hit the ground running. We also have a bunch of customers that want their dispatches / invoices done in really specific ways and ESC allows us to customize everything for them.

ESC is only compatible with limited accounting software packages. We love ESC but want to switch our accounting software but are unable to.

The ease and user friendly it is. How the staff is constantly working on making new changes to it. The customer service I get from them if I have any questions.

Working on online, if my internet goes out then we go out!

Hard to say anything nice about the software when I have been working on getting flat rate items to work for over a month now.

Implementation of Callahan & Roach flat rate into FieldEdge has been an absolute nightmare. What should have been simple has not only taken way to long in my opinion but it has officially lost me money on a few service calls.

Stephen, we are disappointed to hear about your earlier experience importing flat rate items. We've recently made some changes around our flat rate and import process to address some of these concerns and hope that you have seen improvements. If you are still having challenges, please reach out to our support team support@fieldedge.zendesk.com and we will be happy to help!