FieldPulse Reviews

The software offers customer friendly features such as reminders about upcoming appointments.

It would be nice to have an actual reference manual vs. having to do a search.

Hi Stacey! Thank you so much for taking the time to leave us a review. Our priority is customer service and I couldn't be happier knowing Autumn has hit the mark!

I love how we can keep all customers information and customers interactions in one place. Also the facts that our sales staff can update on where the customers are at in the bidding process. Hope to see changes in the future for more we can use this program for.

I wish there was a maintenance agreement system to use to allow customers to schedule there own days and time.

Service is great, appears that they are able and willing to explore options/ideas to improve software.

Seems a little clunky and time consuming on some aspects. Would love a easier way to navigate and organize to improve efficiency

Hi Caleb! Thank you so much for your review. We are always looking for feedback from current customers and would love to hear anymore thoughts you might have on enhancements!

This app boosted our efficiency in our small electrical company and the result was more profits.

The app can be slow to load at times but it's improved greatly since we started using it.

Easy to use, cloud based crm We can use it from any computer

Sometimes maybe a bit longer to load but not a big deal. Most of the time it's pretty fast

Thanks for taking the time to give your feedback, Edward! We're glad to be an essential part of your business each and every day. Cheers, Gabe Pinchev, CEO

The system is comprehensive, for the most part, in delivering field service functionality across the various processes of my business at a price point that a small company like mine can support. Customer service has been helpful and accommodating in finding work-arounds or making system updates to improve upon their product.

Some functions are not very intuitive and/or are extremely basic in their design. I would like to see some more functionality built in around effective scheduling, more complex form creation and Quickbooks timesheet integration.

I needed a system I could operate from the field on mobile devices just as if I was in the office. This solved the problem. Is it perfect, no, but for the price it is great.

It is not easy to add multiple properties under one main contact.

Great customer service. Great software. Lets go!

Loading times can be longer than normal at times.

Hi Brad! Thank you so much for your review. We are thrilled to have you as part of the FieldPulse family!

I went through many other software trials looking for that perfect fit. I wanted a software that would keep up with multiple customers, multiple jobs, a great CRM, Invoicing, Payments, and an organized way to keep up with job comments and files. FieldPulse is the perfect fit for what i was looking for. The Support is amazing, they are always quick to respond with any questions that i have, and are always looking to make improvements!

The only Cons i have are that there isn't currently a sync with Xero accounting, and there is a way to currently do inventory tracking.

Customer data base and google maps integration is nice to use while driving to location. Tech support has been spot on as well.

Not being able to see customers phone number from job record and not being able to email file attachments straight from app like you can invoice or estimates.

The mobile app is intuitive and makes doing business and getting paid on-site easy.

The system is not a customizable as I would prefer and there seems to be a steady stream of bugs which don't hamper function but are a bit of an annoyance.

Easy to use right out of the box. The mobile app is very responsive and the web page looks just like the app. There appear to be no differences in the two. Our field salesman will be able to use this right away. The fields on the jobs and projects are customizable and form creation is very easy. I will discover more I am sure.

Inability to integrate with QB Desktop is the only thing I think that would be better. Also maybe making the estimates customizable to allow status tracking (Open, Accepted, Closed, Lost, etc.)

The responsiveness of the Fieldpulse support team is amazing. I usually have my questions answered and explained within minutes. The software is super easy to use and by FAR the easiest I have tried to integrate with Quickbooks online. It is also is very user friendly, If I was able to figure it out within a few hours of using it anyone can.

As of now I have no complaints. The app is very user friendly and even my service technicians who are not tech savvy have been able to easily learn the ins and outs of it.

Combination of lights CRM and powerful project management which is very hard to find.

The CRM functionality isn’t as advanced as pure CRM systems, but it still has 90% of what we want.

Thanks, Matthew! We really appreciate the review and the opportunity to work with you. We're so glad that the onboarding process was smooth!

It does what I need it to do. Scheduling invoicing, basically organizing the jobs

My biggest pet peeve is the manually entered clock-ins and clock-outs not showing whole hours when I manually choose whole hours. The reason I've been given is basically a case of the developer over-programming plus its irrelevant, Its not fixed. I would also like to color code the jobs on the calendar So when making schedules I can visually distinguish between the teams. I'm currently using the Status indicators for this.

The ease of use in the field is a huge benefit to myself and my techs. For just starting out my business and coming from more expensive software it was the best descision I made to help keep everything organized and flowing. Great choice for any tech to use.

I wish I was able to add more than one form form the app when i'm in the field so I would not have to carry any paperwork.

We really enjoy the custom fields and tags as well as the ability to use projects to start multiple orders. Overall it’s a great service and really helped us organize our business flow

Updates have had spotty results. I haven’t noticed very many additional features in the app with the updates but I have had a recent issue occur where the app won’t even open anymore on iPhone 8

The live tracking of when the crew checks into a service and when it is complete.

When you don't have service, you can't use it. The offline mode isn't very useful and tablet apps don't have offline mode.

No pros were added to this review

No cons were added to this review

Thanks so much Nutan!

Software is very visually appealing and makes scheduling and sending estimates easy. It is intuitive and can be learned quickly.

Wish there was an option to do fully customized forms such as an inspection.

Ease of use and adjustability to set up exactly how I want it

Would like to be able to give multiple options on a single estimate

Customer re odd management and scheduling have helped my business also the customer support was great

Apps have a few bugs but they are quick to respond and look into the

Lie the scheduling, projects, jobs, etc.

Send email to everyone when scheduling. Or schedule updates daily. Need a way to turn that feature off.

Ease of use, cost, & functionality were all very good

Would like to see a little bit more customization

Easy to use, packed with all necessary features for muy hvac business, I'll never get tired of mentioning the great customer service!!

I wish it would have pre made estimates templates where I could customize some words instead of me have it to create it from scratch. The discount feature does not work on my android devices