FieldPulse Reviews

Honestly nothing. Other software does everything better. Without a year long contract

Customer service is non existent. Misleading Unethical Software is not what they say it is Integrations are terrible

It has a lot of great products within the system.

I have not found any cons at this point.

The options to choose from to help you make your business thrive. The customer service is very helpful and eager to help you understand how to do things correctly.

The charging of 3% for accepting credit cards from customers.

The customer service representatives that I interacted with were the best part for me. I created a number of problems for myself by importing records incorrectly. The fact that they have fluent + native English speaking teams in both the US and NZ made it easy to always have someone to talk to.

Additional automation features, things like integration with pabbly would be ideal.

Nice in the beginning stages until you need customer service.

Very hard to use software and terrible customer service. Company is very deceitful and dishonest.

Thank you for your feedback. We're disappointed to hear about your experience. We take all customer feedback seriously. We understand change and moving to a new software can be difficult. However, we do our best to make this easy for every customer by taking on all heavy lifting. Based on your feedback, we conducted a big audit and provided every interaction between our teams. We understand businesses...

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I highly recommend FieldPulse to any business owner looking to improve their organization and efficiency! Our [sensitive content hidden], has played an integral part in helping us take full advantage of all the services and functionality that Field Pulse has to offer. Her and her team's attentiveness has been unmatched! We look forward to another year of great service as we continue growing our business.

So far we have not run into any issues with the FieldPulse system nor with the customer service.

FieldPulse has a tone of great features that work very well. Overall I’m very pleased. The support is one of the best I’ve ever seen.

No major cons I wish office staff were free.

Well, it didn't start great. My customer service rep was less than helpful. It almost felt like I had no customer service. But then [sensitive content hidden] came to the rescue and showed how great customer service can be.

I wish they had customizable work order numbers. I have my own numbers and I can't use them.

The customer service is amazing and the price is way better than any other companies I have met with.

So far there is nothing I do not like! Anytime I need help, [sensitive content hidden] responds almost immediately!

There's a lack of innovative field management companies out there for security system installers, FieldPulse fit the bill perfectly. The website is straighforward, and app is easy and handy, and third party integrations are excellent.

They should continue to build out their third-party integrations.

[sensitive content hidden] has been great help. She has been very accessible and willing to help me utilize what is needed to operate my business

Dislike that it has taken this long to have my problems resolved

I like everything about field pulse and how easy it is to understand and use it.

The not being able to approve estimates when i send them to customer.

csr's are very quick to help and reply back,always open to new ideas and innovative

sometime like all software it has bugs and glitches.

The FieldPulse program is great very easy to use with great support from all team personnel from FieldPluse

Currently i can't say i least like anything about the FieldPulse program

A need if you are a growing company that needs a system that can help you manage.

I would like to see more ways to track sales and losses.

The features I like most about this program is being able to have all of my information in one place. Being able to create customers into a service and make tags for reports. The ease of links everywhere to be able to click from any page is a real plus.

Linking a service with an invoice, having to 'load more' when trying to find a client instead of being able to just scroll, calendar needs to be more flexible the views of that are hard to navigate when you are in a hurry scheduling a client.

This software has been easy and efficient to use. It has so many features that make running our local business much easier. The support you receive from FieldPulse is excellent and they always listen to customer feedback. They are also constantly looking to innovate the product and are consistently adding new features! We have tried many booking software and this suits our service-based business best :)

I have always been given the opportunity to suggest new features and they are valued. On numerous occasions, my suggestions have been implemented into the software. The mobile app could be improved but it is a new software so I am sure it will only get better and better. The ability to have 2 way messaging would be beneficial.

It is designed with the user in mind. The technology is smart and actually makes my job more enjoyable. I also have to mention customer service. They are available immediately, very friendly, and always find a solution to my concerns/issues.

NOTHING at all. Anything that I bring to customer service as a concern is quickly fixed and a solution is always available.

The system is comprehensive, for the most part, in delivering field service functionality across the various processes of my business at a price point that a small company like mine can support. Customer service has been helpful and accommodating in finding work-arounds or making system updates to improve upon their product.

Some functions are not very intuitive and/or are extremely basic in their design. I would like to see some more functionality built in around effective scheduling, more complex form creation and Quickbooks timesheet integration.

Scheduling features are nice and intuitive compared to your competitors software. Ability for team to easily access service history and customer equipment is also a huge benefit to us.

All the bugs on iOS. I have taken a dozen or so screenshots of all the glitches i have encountered just in the 2-3 weeks I’ve been using the app. Have to force close and restart app numerous times a day. Will try on other devices before we decide if we are going to roll this out or continue our search for CRM / field management software.

Quickbooks Integration makes for easier bookkeeping.

It would be nice for real-time GPS tracking via the app to be included instead of an add-on partner integration.

What I liked most about FieldPulse are the features that it has for the price of using the software. It is very reasonably priced for big companies all the way down to the single person business.

Wish they had estimating options as well as item/service database features, but after talking to a rep, it looks that they are continually working on it and puts my expectancy on these features at ease knowing that they are improving all the time.

Jason, thanks so much for the review. It's hard working entrepreneurs like you that keep us motivated to build a great contractor platform. We are always improving the platform, and your comment about item/service database is clutch. We will have some tremendous new features to announce in the coming months, so stay tuned. Please always let us know if we can help in anyway. Our customer success team all sits right next to me here in Dallas, Texas and we love hearing from you guys! --Gabriel Pinchev, CEO

This app boosted our efficiency in our small electrical company and the result was more profits.

The app can be slow to load at times but it's improved greatly since we started using it.

By far, the best thing about FieldPulse is their customer service. It feels like they are more business partners sometimes, going above and beyond to tweak and improve their product to make my business run smoother and more efficiently.

Only thing I wish I could do is create custom customer statuses (categories). ex, 2017 customers, 2018 customers, ect. They kind of did this by creating customer tags, but it's not the same.

Ease of use is definitely a big one. It took no time to figure out what you were doing, and set up everything in there that you needed. Features is pretty extensive. We have tried other apps (cheaper ones) and found that they didn't really work for our company. We didn't need the full construction app like BuilderTrend, and needed something a bit more than for service calls, and this was the perfect...

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It is a bit slow at times uploading and updating your lists, especially if you have a larger list.