Jurny Reviews

The system is almost entirely turnkey. We were able to quickly integrate Jurny into our properties and since doing so we are saving countless hours every day. Among other things, guest also seem to love using the app, which is extremely beneficial as it contributes to an overall positive stay.

I guess as a “smaller” operator it’s a little more expensive than we would like, but at the end of the day, Jurny is a net positive contributor to our bottom line, so no complaints and most definitely worth it.

Hi Alexander, Thanks for your in-depth review of the Jurny system. We are so glad you are enjoying the system and all its capabilities! We will continue to keep improving our customer service and technology so we can continue to provide the best support to short-term rental owners and operators.

I'm excited about the feature set Jurny showed me, but I haven't finished onboarding!

Limited messaging tools for guests. I really wish there were canned responses I could save for each listing to make customer service easier on my VAs.

Thank you for taking the time to provide us with such a detailed and positive review! We are so pleased that Jurny's feature set impressed you enough to switch from Streamline, and that our team was able to provide excellent service. We understand your concerns about messaging tools for guests, and we do allow canned responses that you can save for each listing in order to make customer service easier on VAs. We've also rolled out Nia, our new AI that can help your VAs answer questions & inquiries from guests. I will have our team reach out to you for a quick tutorial! Thank you again for using Jurny and for your valuable feedback.

One of the things that I appreciate most about Jurny is their attention to detail. From the moment you book your stay, you can expect to receive personalized attention and support from their team of experts. They go above and beyond to make sure that every guest is comfortable and satisfied with their stay.

What i like the least about Jurny is that they may not be suitable for travelers who prefer a more traditional hotel experience. Unlike hotels, Jurny's properties are typically located in residential buildings, which may not offer the same level of amenities or services as a traditional hotel.

Looked Really good from the demo but failed to deliver.

They set crazy expectations in the demo and tell you they can do almost everything then make you do ALL the work for onboarding including manually entering each properties information. They do not have a full Airbnb integration causing a ton of manual work. They claim to work with all of your current systems (I.E Locks, Guest communication, task management systems but then make you switch to there...

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The process is very easy to use. It consolidates all aspects of rental Mgmt

For me there are no real negatives. I don’t have anything else to say. And someone needs to send reviews of this questionnaire company and let them know they are overly time consuming for a simple review

I like the reservation search system the most. It is very easy to keep track of the reservations.Jurny also has this messaging system that allows to respond to different platform without logging in to the different account. Very convenient.

If they can adjust the price, I think it would be more perfect but with all the headaches I no longer have by using Jurny OS, I can’t think of any further complaints.

Jurny takes care of everything from listing the property on various platforms to managing bookings and communicating with guests. Ensures that the property is cleaned and maintained to a high standard between each guest.Jurny provides 24/7 customer service to both property owners and guests, ensuring that any issues are resolved quickly and efficiently.

The location they cater too is currently limited.

I like that Jurny saving a lot of time, it’s easy to work and it have a lot of useful features.

I’m a new user but so fare I didn’t find any difficulties.

The app and service enables me to manage over 10 properties with one customer service representative. Also simple to use, and enabled me to get rid of over 5 different technologies that I used to manage a variety of processes.

Some of the new features are in Beta - so learning how to use them took me about 30 minutes.

The product is extremely ergonomic and easy to use, I saved a lot of time and my family was extremely happy ♥️♥️

Could rentals be cheaper thanks to Jurny? 😀

None, Looks good but doesn't deliver what they promise, nothing works as it suppose to work

Internal Server Error will become the usual message every time you use their software; you will have to go through support for every single little thing you need to get done. KB is horrible with vague video guides with no audio, articles poorly written. And the customer service is subpar. Also the integretion with the OTA is terrible I have to rewrite and acommodate property description in all of them because of syncing errors or bad code.

We thank you for bringing this to our attention and apologize for the difficulty you experienced. We take all customer feedback seriously and strive to provide reliable, user-friendly software and excellent customer service. Although your review might not portray our product or services in a positive light, we are confident that our software provides the best possible experience. Our dedicated support team is always available to answer any questions quickly. We understand your frustrations, but please be assured that our software will meet its promises with proper use. Thank you again for taking the time to inform us of your experience, please do not hesitate to reach out if there's anything else we can help with.

Jurny makes it incredibly easy to manage my vacation rentals. I was doing everything myself on Airbnb and Vrbo before signing up with them and it was taking me a lot of time. Everything is found in one place on their dashboard so I dont have to log into other systems, including Airbnb and Vrbo (only very rarely now). I also really like that they include smart locks and thermostats with my package, and now I dont have to worry about changing the codes after each guest. The platform is really nice and easy to use, and the hands-on support that we get from their team is top-notch.

There arent many cons with this software because it really does cover 99% of my needs.

Hi Patrick, Thanks so much for your review! We hope to continue to deliver the best experience possible for you.

If you're an Airbnb manager and feeling overwhelmed with all the work, I highly recommend giving Jurny a try. As someone who's been using it for a few months now, I can confidently say it's been a complete game-changer for me.One of the things I love most about Jurny is their AI virtual assistant for guest communication. It's like having a personal assistant that can help you handle all the back-and-forth with guests. I was also able to connect my Yale lock, which means a new code for every reservation is generated automatically without me having to lift a finger, which is amazing.

This software meets my needs very well. I suppose it would be nice if it cost less.

Thank you for your review! We are truly humbled by your kind words. We are glad that Jurny has been able to provide you with a great experience as a host/property manager. We understand it can be overwhelming to manage all the work that comes with it, so it's awesome to hear that our AI - Nia - has been able to help reduce your workload. We are also delighted to hear that you were able to connect your locks to our system. We appreciate your honest feedback about the cost of our software. Our goal is to make Jurny accessible to all hosts & managers, so we are continuously looking for ways to reduce the price and provide the best value for our customers. We can't thank you enough for your feedback and for recommending Jurny to other hosts & managers!

I have been using Jurny for managing my Airbnb properties for the past few months, and I am extremely impressed with the results. Prior to using Jurny, managing my rentals was a time-consuming and tedious task that took up at least 10 hours of my time each week. But with Jurny's platform, I am now able to connect and integrate all of my different tools and services into a single, cohesive system. This...

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No cons, this works great. Everything was easy to set up and use. The team has also been great!

Kevin - Thank you so much for the great review! We are glad to hear that you have been able to experience the full potential of Jurny and its AI-based property management software. We understand how time-consuming managing properties can be, so it's great to hear that our platform has enabled you to automate most of your processes and reduce the amount of time it takes to manage your rentals from 10 hours per week to only 1 hour per week. We are especially delighted to hear that you have been able to benefit from the features of our AI, Nia. We are thrilled to hear that Jurny has enabled you to focus on other tasks and grow your main business. Thank you for your kind words and for recommending Jurny to other hosts & managers!

Great Access Control System with all-in-one owner's dashboard to manage multi properties.

Integration with more POS would be a game changer if you have to run F&B

Maurizio, thanks so much for your amazing review. We love that you love how easy the system is to use. We are constantly working on new stages of development and are currently working on a POS integration, as you mentioned. We know your business is important to you, and it is important to us. We will continue to work and innovate with new technologies, so your all-in-one tech stack is the best in the industry!

The great communication with the support team. The way they solve all the problems by themselves

That it doesnt offer the calendar option in the smarthphone.

Miguel! Thanks so much for your review! We are so glad you are enjoying the Jurny MOS system. I wanted to make a quick note that we will have the entire calendar and more accessible via smartphone soon! An exciting feature we can't wait to share with you!

We like that all the tools are in one dashboard! Finally, a company that is making it all happen for every vacation rental manager

Some of the features don't have full functionality but I know it's changing and getting better week over week.

Hi Will, Thanks so much for taking the time to review the Jurny MOS software. We are so excited to be working with you and your business. It's our goal that we continue to grow and develop our technology so that you can grow your business as you see fit. Our mission is to make technology accessible to owners and operators of all sizes.