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ky2help Logo

IT service management software

Table of Contents

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ky2help - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

ky2help overview

What is ky2help?

ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.

Starting price

20000

Alternatives

with better value for money

ky2help’s user interface

Ease of use rating:

ky2help reviews

Overall rating

4.3

/5

21

Positive reviews

62

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.62/10
Rating distribution

5

4

3

2

1

8

11

2

0

0

Who uses ky2help?

Based on 21 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Construction
Information Technology and Services
Automotive
Security and Investigations
Others

Use cases

Service Desk
ITSM
Help Desk
IT Management
Customer Service

ky2help's key features

Most critical features, based on insights from ky2help users:

Service level agreement (sla) management
Access controls/permissions
Workflow management
Multi-Channel communication
Real-Time notifications
Self service portal

All ky2help features

Features rating:

Access controls/permissions
Active directory integration
Activity dashboard
Activity tracking
Alerts/Escalation
Alerts/Notifications
Analytics
API
Approval process control
Asset lifecycle management
Asset tracking
Audit management
Audit trail
Barcode/Ticket scanning
Change management
Client portal
CMDB
Compliance management
Compliance tracking
Configurable workflow
Configuration management
Contact management
Contract/License management
Cost tracking
Customer database
Customer support
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Dashboard creation
Data import/export
Data visualization
Drag & drop
Email management
Email templates
Event logs
Help desk management
Incident management
Inventory management
Issue auditing
IT asset management
IT asset tracking
IT reporting
Knowledge base management
Knowledge management
License management
Localization automation
Maintenance management
Maintenance scheduling
Mobile access
Monitoring
Multi-Channel communication
Performance metrics
Prioritization
Problem management
Procurement management
Project management
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Release & deployment
Release management
Reporting/Analytics
Reporting & statistics
Requisition management
Scheduled/Automated reports
Self service portal
Server monitoring
Service catalog
Service history
Service level agreement (sla) management
Service request management
Single sign on
SSL security
Support ticket management
Support ticket tracking
Surveys & feedback
Task management
Third-Party integrations
Ticket management
User management
Workflow management

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ky2help pricing

Value for money rating:

Starting from

20000

One-time payment

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about ky2help price and value

Value for money rating:

ky2help integrations (19)

Integrations rated by users

We looked at 21 user reviews to identify which products are mentioned as ky2help integrations and how users feel about them.

Integration rating: 4.8 (4)

Integration rating: 3.0 (1)

Integration rating: 4.0 (1)

ky2help support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Knowledge Base
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Documentation
Webinars
In Person
Videos

ky2help FAQs

Related categories