Less Paper Reviews - Pros & Cons, Ratings & more

Jobber

Commusoft

Service Fusion

RazorSync

Simpro

Workiz

Less Paper is a cloud-based field service management and work order management system which enables field service businesses to create & track custom digital work orders quickly while scheduling & dispatching them efficiently.

Less Paper

Linux

Web-based

Windows

Manager, Service Administration

Web-based rather then app based means sometimes data is lost with a bad connection (Less Paper has added some functionality to minimize the occurrences).

Business Process Strategist

Amazing experience from start to finish. Customer service has been fantastic, communication great.

owner

As a owner I love to discuss my decisions and collaborate together as a team and that's what I get with Less Paper. They are on my level when it comes to wanting the software to be a perfect.

General Manager

To say this is a perfect system is not hyperbole. Sensitive content hidden] and his team do a great job tailoring this system to you specific needs.

We are working on attaching inventory items with serial numbers now to help my front office keep our inventory more up to date. They are really an easy, great group to work with.

Service Coordinator

Every time I need help, I get it. If I need support in the office, he is happy to come down and help us with our many questions.

I have worked with the outlook calendar to schedule 7 techs and this software is so much better and quicker. The customer service is the best I have ever encountered.

Vice president   

Perfect for our needs with incredibly fast support and seamless integration with quickbooks online.

President & CEO

Once our crews were released by the investor owned utilities we turned them loose on the private work.

Service Manager

The software is very user friendly and intuitive. And the Less Paper team was very helpful and created a system that accommodates all of our special needs.

They built my company a scheduling and dispatching software that I am in love with especially with how customizable and flexible they were.

Commercial Manager

The only negative I have ran into with this software is when the software is getting worked on, it causes issues for the users.

Owner

What i like most about Less Paper is the ability to help your business not only become paperless but to be able to reduce costly mistakes, create work orders, scheduling, reporting and much more.

It was tough to get a feel for the software when there was no demo available.

Online system able to use on phones right away. No delay and user friendly especially for someone like me who isnt computer savy.

Finance and Business Process Development

Nothing else out there offered full customization at these prices. Sensitive content hidden] understands the service and repair industry and had a solution for everything we needed.

Walkabout

Connecteam

Excellent, responsive company to work with

Talented app developers

Hi, Chris - Thank you for the great review, we really appreciate it. And thank you for the referral you sent us as well! 

Fantastic! The Less Paper team is responsive and knowledgeable. If we dreamed it up, they were able to provide it. [sensitive content hidden] is very knowledgeable and having originally developed this out of a need for his families business, he genuinely understands what makes this type of system beneficial to similar businesses. We looked at many other options and no one could get close to offering what Less Paper offers. All of the out of the box options offered limited customization at many times the price and the fully customizable options like Less Paper were far out of our budget.

Fantastic Product and Support

Saves a lot of time and helps to streamline core operations. Aids in customer communication.

Hi, Jackie - Thanks for the review! We do have native apps in development for Android & iOS that are wrappers for our custom systems to allow our clients easier access to their systems and to provide more features. We'll reach out when they're available! Thanks again! - Darren Jett 

My overall experience with Less Paper is that its a "Highly Recommended" for me because it helped increase efficiency for my entire team & more.

Essential For Business

They have been great to work with, from the first call to the go live date

Great software and service

I would highly recommend Less Paper for your development of software for your needs.

Awsome product!

-Very good customer support
- Willing and able to make changes to the system

Berg Chilling systems Inc

Perfect System

Less Paper is great to work with! I told the representative what I was looking for a system to do and he designed it to work just as I asked.  We appreciate that when a technician is finished we can view if the job is completed or if a part is on order, customers also like getting their invoice via email. After using it a while we decided to add a few features and he does so very promptly, usually within 12 hours he has it bug tested and implemented. Had a few minor bugs like how the date was displayed when using our Ipads, he had that changed very fast. What I found with Less Paper that I did not find with other industries programs available on Capterra was: 1:  It does not replace my accounting system, Quickbooks works fine for me and wanted to keep it. 2:  Very flexible design options.  3:  Pricing, representative wants you to be happy with the product and if for some reason throughout your subscription you decide to cancel he will refund the unused portion (months) remaining on your subscription. Give them a call, you will easily get your questions answered and not be SOLD on a product by a salesman.

Vast improvement over paper invoices!

Best decision I made.  Definitely help organize my business and my productivity. 

Makes my life easier 

Thank you for your kind review, Daniel. We will reach out regarding options we have to help with ensuring your techs don't forget to clock in for the day. 

Increased ability to schedule, provide a visual tool to our field employees that allows them to see where they are working in the near future and also to be able to instantly create a work order for emergencies that pop up.  Since one aspect of our business is storm restoration and disaster recovery for private clients. We were challenged recently with (3) severe storms in a 2 week window. While our line crews were out working for public utilities, we were able to log in client info, do damage assessment and provide detailed work orders with pictures to our field crews. Once our crews were released by the investor owned utilities we turned them loose on the private work.  The results were the most productive restorations for private clients we ever had. Our General Foremen could see the work schedule and assign crews to specific tasks (such as hauling utility poles, setting poles and stringing cable) by geographic areas.  Being able to track materials used and tying them to inventory helps us be ready for the next storm by generating low inventory warnings and also assists us in creating accurate billing documents along with employee time sheet and equipment tracking.  This in turn will generate simplified, more accurate billing and ultimately quicker insurance claims for clients which turns into better cash flow for us.  

One the daily work order side we are using the system to manage a multi-million dollar project for Metro North Railroad that involves a specific work plan for over 120 sites. Each location has been loaded into our system and has a site specific work plan with plans and documents attached. As the locations are scheduled with the Railroad, they are placed on our schedule and instantly give our field crews all the required work plan and safety documents required AND allow us to collect signatures. 

We plan to add our tailboard safety meetings to the system shortly and have already spoken to the team on how to implement this. 

It's hard this product in only a few words. These guys are hands down THE BEST.  

Thanks for your kind words, Doug! Please let us know if you have any changes or additions you would like in the future. 

Great Experience and Top Quailty!

Thank you for your kind review, Brittany! 

They are extremely prompt at responding to requests.
They are very smart and knowledgeable in executing whatever you ask for.
Nothing is too big or small.

Awesome Customization

Less Paper lives up to its name!

Green and sustainable

Working with [SENSITIVE CONTENT HIDDEN] in developing a work order software system for our organization has been one of the most positive and productive processes I have ever undertaken with a vendor. From the start, our experience with them has been everything we expected. 
First and foremost, [SENSITIVE CONTENT HIDDEN] are uncommonly pleasant to work with – I could go on about how willing they are to problem solve and provide solution after solution, all the while staying positive and patient. As a technology “spectator”, I knew what I wanted our system to do but had a hard time translating that into the technical language they would use to execute, but never once did they make me or my team feel “tech-dumb” or use their knowledge to achieve a benefit for themselves. Their honesty and their genuine desire to work on behalf of our needs was…just incredible. They stand alone as vendors that I trust completely.
Secondly, our organization sought to develop a work order system for our entire organization to use, in order to request, execute, and track the many various requests that come to our events, facilities, marketing, development, purchasing, finance, and HR teams. This was a behemoth of a task in my mind but Less Paper made it look easy (though I’m sure they might smile at that!) While we are still in beta as of writing, the product so far is exactly what we wanted without anything superfluous. The environment is intuitive and clean and aligns nicely with other common platforms that people a

Stop looking...You've Found The Best

Do to our niche market, the work order management software we researched weren't quite right for us.  We decided to use Less Paper so we could customize the system to our needs.  They were very helpful during the development process, which included weekly meeting reviewing the different modules as developed and made revisions as needed.  The team really made an effort to  ensure they built a system that would work for us.  And as we've been using the program, the support team is very responsive with additions/revisions that fine-tune it.  We are able to easily enter work orders, dispatch, quote and invoice now and are able to easily see our customer's history.

Can Customize Anything

These guys have been totally GREAT to work with! I feel like I am constantly emailing and bugging them about something but they are always quick to respond and usually fix any issues right away.

I started searching for a "mobile type" service app  to help my business become more efficient. After looking at things for about 6-8 months (there are tons of things out there!) I finally decided to just "MAKE MY OWN"......most of those programs are very big and cumbersome and all inclusive....full of things that I know my guys will NOT use on a daily basis. too much stuff and steps to make a simple work order. sooooo......Less Paper Co. was the perfect option to just create a simple, useful program to enable me to keep up with techs, work orders, locations, checking in on job sites, etc.....just makes my whole work flow a little more organized. The guys at Less Paper Co. have been able to write just about anything I need. we are working on attaching inventory items with serial numbers now to help my front office keep our inventory more up to date!
they are really an easy, great group to work with!

"make my own"

Great Software with Great Support

Thank you for the review and kind words! We've recently built in "development" mode to prevent any issues for users when working on live systems. All development is done on a copy of the system completely separate from the live one. Once development is complete and tested we push the changes to your live system so you should see improvement in that regard. Thanks again!

We decided to go with Less Paper Co because we were having trouble finding a work order app that had all of the features we felt like we needed with our business. 

We needed the ability to schedule for two different office locations while keeping the schedules separate but everything else together. We also had 4 different forms that we wanted to digitize. 

Less Paper Co allowed us to have both of these features and many more. Our scheduling of work orders and keeping track of them has never been more efficient. We always know which customers have parts in order, when the parts come in, etc.

Using Less Paper Co. also saves us over $150 a month compared to the other work order apps we looked at because we have unlimited users which is great. 

We got everything we needed. 

Overall experience has been nothing but positive.  When I have an idea for a new function, Less Paper's development team gets right on it and works it out for me.  And on the rare occasion when there's an actual software 'bug' they get on it immediately and fix it in under one hour.  Amazing service!  

Less Paper is a great company

Finally getting a system that works the way I want it to and if I need to change something it is usually completed within 24 hours.

Very responsive to my needs and have enjoyed working with them very much!!!!

The work order software is pretty easy to comprehend.  For right now, this software is enough for our business but in the future as we grow, we would definitely need something more that can connect to all our systems in the office.  I have worked with the outlook calendar to schedule 7 techs and this software is so much better and quicker.  The customer service is the best I have ever encountered.  Every time I need help, I get it.  If I need support in the office, he is happy to come down and help us with our many questions.  

work order software

Hi, Idalia! Thank you for the honest review. One of the great things about our systems is that we like to believe we can grow with your business. If your office systems (like your inventory management system) are internet-connected and have an API available we can probably connect with them.  If you have any specific systems in mind let us know and we will check into it for you!

The team at Less Paper Co. has been a pleasure to deal with.  Our company has felt like they're almost our in-house developers as they've been really devoted to making the end product meet our service goals.

Less Paper Reviews

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