Less Paper Reviews

A TRULY customized product built for your specific needs. In the development phase- I had a laundry list of things I wanted to able to do and within a few emails back and forth with Darren we had pretty much addressed all my concerns and they were able to accommodate everything I need. Even on the on-going basis- we discover things we forgot or neglected to consider and within no time at all I get...

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Probably the only thing I can say that I don't like is the fact that the screen on a tablet doesn't render the same way it does on a full size computer screen (which is really typical of all mobile applications- not just this one). Sure it would be nice to have the screen look the same on your PC as your foreman's iPad but it's really just a matter of getting used to.

Thanks for your kind words, Doug! Please let us know if you have any changes or additions you would like in the future.

I have been looking for a long time for a company that will work my company's needs. Most other developers want to question my decisions as a owner or try to talk me out implementing changes in the software that I have asked for because it may be difficult or they just don't want to try. As a owner I love to discuss my decisions and collaborate together as a team and that's what I get with Less Paper. They are on my level when it comes to wanting the software to be a perfect.

I'm not sure I have any cons since every request I have made from Less Paper has been met with acceptance.

It's fully customizable so it can be tailored exactly to the needs of the purchaser and the price point is amazing for custom designed cloud-based software. I love that the company purchasing can use their own language to set up various areas of the system, it integrates with Quickbooks Online seemlessly and has a really simple interface that even the less tech savvy can navigate.

It was tough to get a feel for the software when there was no demo available. Also, an app would be great but being that it's custom-built that would put costs up.

Hi, Jackie - Thanks for the review! We do have native apps in development for Android & iOS that are wrappers for our custom systems to allow our clients easier access to their systems and to provide more features. We'll reach out when they're available! Thanks again! - Darren Jett

The software is very user friendly and intuitive. And the Less Paper team was very helpful and created a system that accommodates all of our special needs.

Customization takes time. Due to all of our special requests, it took a while for the software to be developed. Additional significant changes can also take a bit of time to be developed.

-System is very customizable. -Links to Quickbooks -Tablet and phone compatibale

-web-based rather then app based means sometimes data is lost with a bad connection (Less Paper has added some functionality to minimize the occurrences)

Ease of use, and total customization. Whatever you want, you get!

No cons - that's the honest truth. If a con ever existed, I'm pretty sure Less paper Co. could work to fix and remove it.

Being able to schedule for multiple locations and always be able to keep track of work orders and their statuses. We also really like the integrated voice mail that automatically dispatches emergency calls to our on call tech.

The only con is that since it is web based it requires signal on the devices to work. But this has only been an issue 2 or 3 times over the last year.

Flexibility of design and cost.

None.

that is very accessible, and timely.

Not much. There's some things I would like to make better that would fit our way of business more but the software is great.

Hi, Idalia! Thank you for the honest review. One of the great things about our systems is that we like to believe we can grow with your business. If your office systems (like your inventory management system) are internet-connected and have an API available we can probably connect with them. If you have any specific systems in mind let us know and we will check into it for you!

Completely customizable and catered to our service order business. The program created by Less Paper Co. has more than satisfied our not-so-computer-savvy customer service staff, who need a system that's very accessible and logical. The platform allows users to enter service items from multiple screens and searches, with very few clicks. They created an excellent dashboard for us that's truly functional, and also made a scaled down version for our vendors with just what they need to access. Most of all, we love that the program easily supported our need for emails and reminders to our customers. And the support has been amazing both in turn-around time, as well as understanding our needs.

Perhaps I'd like to see more real estate on the screen and have a way to more easily maintain multiple tabs open simultaneously. We really haven't found any issues or glitches with the program so far.

it is totally customizable....I have been able to ask for several things and these guys write it into the program just like we need it to work. very specific for your needs

I LOVE the software but HATE QuickBooks! I have had more issues trying to make QB work how I need it to for my billing.....so maybe the link between the two is a little quirky sometimes.

The software was easy to navigate when first using it. It is nice how quick the support to add, change or delete a feature is.

The only negative I have ran into with this software is when the software is getting worked on, it causes issues for the users.

Thank you for the review and kind words! We've recently built in "development" mode to prevent any issues for users when working on live systems. All development is done on a copy of the system completely separate from the live one. Once development is complete and tested we push the changes to your live system so you should see improvement in that regard. Thanks again!

The software is completely customized to our operation. Less Paper has worked with us to improve our work flow and digitalize all aspect of our work order process.

That I didn't get it sooner, mostly. It is web based, so a good internet connection is a must, sometimes that's an issue in my area.

-customer service -unbeatable customization -lighting fast response times -the team there listens and also participates in the design of the system you need. -just a all around fantastic team

i really haven't found any cons they have been able to bring any ideas i have to life.

What is not to like. It is of your own design. You make it what you want it and they can do it!! This is also a great price for a custom system and to get the customer support they provide. I have been waiting for these guys for 7 years!!!! Trust me when I say I have reviewed/ used almost every system out there.

No cons were added to this review

They are able to customize everything to the way we want it. Whatever we can dream, they can do it.

There isn't something that we like least about this software. Whatever we've wanted, they've done, and it's even gone beyond expectations.

I wish our business converted from paper work orders to Less Paper - it has saved hours of manual typing and improved efficiency within our business where our customers are getting their bills quickly and accurately.

At this time, there is nothing that I can say is our least since whatever we bring the team, it is addressed and very timely. Could not think of a better company to partner with. Very satisfied with their work ethic, customer service and quality of product. Extremely satisfied.

Answer all your questions Everything is upfront Great Tech Support The software build was custom to my business

None; the software is custom so they can do anything your business needs.

Our department has been able to save time, money, and resources by using Less Paper. Our employees are much more efficient by allowing the software to take care of the tedious work we used to have to do on our own. The software is very customizable which was a key factor in our decision since each service works differently.

It took a little while to learn how to use but customer service was always available and more than willing to help with every need.

We were able to keep our existing quickbooks platform and create a very easy to use system that was usable by any device our staff had. Training took less than an hour for my crew, when we realised we needed a few changes they were applied almost instantly. Support like this does not exist elsewhere in the modern world

No cons were added to this review