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MaintainX

Manage Maintenance and Operations. Without the Paper Stacks.

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MaintainX Pricing, Features, Reviews and Alternatives

MaintainX product overview

What is MaintainX?

MaintainX is a mobile-first work order and procedure digitization software which helps factory frontline teams know exactly what they need to do and how to do it with centralized safety procedures, environmental checklists, tooling and gauge reporting, maintenance procedures, training checklists, and auditing/inspection workflows. MaintainX allows users to digitize paper procedures such as inspections, safety, checklists, etc, and receive real-time insights from the field. MaintainX is designed for facility, property, restaurant and manufacturing managers.

Key benefits of using MaintainX

• A simple form builder enables users to create checklists, gauge readings, procedures, and more easily. Users can save and reuse forms as templates.

• Unlimited photos allow users to upload as many photos as they need to illustrate a problem. MaintainX also supports unlimited work orders, assets, locations, and messages.

• MaintainX runs natively on any device, giving users the flexibility to access and manage work orders via any desktop web, iOS, Android or iPad device.

• Commenting and in-app messaging tools support a collaborative workflow, helping all team members stay organized and informed.

• Automatic mobile or desktop status updates streamline communication between technicians, maintenance workers, and managers.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Videos
Webinars
Live Online
In Person
Documentation

MaintainX pricing information

Value for money

4.7

/5

222

Starting from

$

10

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

MaintainX features

Functionality

4.5

/5

222
Total Features106 16 categories

Most valued features by users

Alerts/Notifications
Reporting/Analytics
Reporting & Statistics
API
Inventory Management
Third Party Integrations
Document Management
Mobile Access

Functionality contenders

MaintainX users reviews

Overall rating

4.8

/5

222

Positive reviews

99%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.36/10
Rating distribution

5

4

3

2

1

170

49

2

1

0

Pros
Our overall experience with MaintainX has been great. They have great customer support, a very easy to set-up system, and the system very easy for users to learn and use.

MM

Michael M.

The seamless transition between the desktop and the mobile app make this a really nice solution. The reporting, filtering and scheduling abilities of the work orders is really nice and easy to use.

TR

Tom R.

I will keep using it and recommend it to anyone who is looking for a maintenance software... it works well and has excellent support when you run into a jam and need help.

AO

Aaron O.

Cons
The one thing I dislike about the app is that when work orders are closed they still.appear in closed orders for my team. I would.love to see the option to archive these while still be searchable.

TC

Travis C.

It was a mess without a method to keep communication organized. The previous person in my position would just scribble a jumble of notes to try and remember everything.

CW

Christopher W.

Scheduling is a pain as you cant reorder the jobs on a calendar. Cant easily see who is assigned to a job in calendar view.

BB

Blake B.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Better Than Any Other Work Order Software or Mobile App

Reviewed 2 years ago

We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

Pros

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

Cons

I would like to see the ability to have work orders created based on known email addresses as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A CMMS that fits in you pocket.

Reviewed 2 years ago

Working with the rep and the guys at MaintainX had been great! They have designed a system that does not need a 500 page manual and are readily available if you have a question or an suggestion. I've seen main of my suggestions implemented in the matter of a few days. They are doing a fantastic job developing this application.

Pros

MaintainX is very easy to set up and use. Other systems are impossible to setup without outside help but not MaintainX. It is scalable and they are adding new features on a weekly basis. Everyone has real-time updates on work orders so you al ways know the status.

Cons

Lack of inventory capability but I'm assured it is coming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Customer Feedback

Reviewed a month ago

Improves coordination between the department members and management- good. Doesn't really work for short items like the floor is wet- please go and mop it. The event needs to rise to the work order level. This is a limitation. Maybe a communications path between team members?

Pros

Fast and easy to implement. Works well on cell phones.

Cons

Already commented on this. All the old work orders stay in the pile forever

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Review and suggestions

Reviewed a year ago

The technicians like the platform for uploading most pictures and workorders. There have been times they still need to email information to the main office because Maintainx doesn't upload properly

Pros

We need more characters available for the description. I don't have enough room for all the information I need to put in there. Adding the addresses for us is not helpful. Almost every jobsite is different for us. Customizing the time for the start time and the due date time would be better. Sometimes we have a start time of 7:45 and we are unable to put the exact time in. 7:30 and 8:00 are the only options

Cons

See above. Getting used to it was not as hard as I initially thought

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software

Reviewed 3 months ago

It’s been a great experience snd will help to streamline our maintenance and safety. The MaintainX staff has been great to work with and setting up our orgs.

Pros

It is very easy to use and get set up. It also doesn’t matter how experienced our guys are with tech it is very easy to use

Cons

Haven’t found something we don’t like yet

MaintainX FAQs and common questions

MaintainX has the following pricing plans:
Starting from: $10.00/month
Pricing model: Free, Subscription
Free Trial: Available


MaintainX has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


MaintainX supports the following languages:
English


MaintainX supports the following devices:
Android, iPhone, iPad


Yes, MaintainX has an API available for use.


MaintainX integrates with the following applications:
SAP Business One


MaintainX offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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