MasterControl Quality Excellence - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate MasterControl Quality Excellence's document storage capabilities. They highlight the ease of retrieving any version of documents, which is important for audits and regulatory compliance. Users report that the system meets FDA and ISO 13485 requirements, ensuring traceability and control. They find the centralized storage helpful for employee visibility and audit facilitation. However, some users mention challenges with batch import of documents. Overall, they value the secure, accessible, and organized storage system provided by MasterControl Quality Excellence. Of the 53 MasterControl Quality Excellence users who gave detailed accounts of their use of Document Storage, 100% rated this feature as important or highly important.

Reviewers indicate that MasterControl Quality Excellence's electronic signature feature is compliant with 21 CFR Part 11, which is essential for regulatory adherence. They appreciate the simplicity and reliability of e-signatures, noting the complete audit trail and traceability. Users report that the capability speeds up the approval process and reduces administrative work. They find it particularly useful for remote sign-offs and minimizing human error. Some users mention the need for SSO integration to enhance the electronic signature process further. Of the 41 MasterControl Quality Excellence users who gave detailed accounts of their use of Electronic Signature, 98% rated this feature as important or highly important.

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“As stated in previous feedback, MasterControl allows us to maintain records in a way that complies with 21 CFR Part 11, and that includes capturing document signatures. Without this feature, we would likely not have been able to adopt MasterControl. ”

JR

Jeremy R.

Sr. Manager, Software Quality Assurance

“E-Signatures in MC are simple to us and ensures that they are the person they saying they are. Without this assurance, everything we do in MasterControl (which is a vast majority of our quality work) is invalid. ”

Justin T.

Sr. Quality Assurance Associate

Users report that MasterControl Quality Excellence's version control is highly flexible and automated. They appreciate the ability to track and recall all document versions and revisions, which is critical for maintaining compliance in regulated environments. Reviewers highlight the importance of having the most up-to-date documents readily available and preventing the use of outdated versions. They find the revision history and audit trail capabilities valuable for ensuring document accuracy and adherence to quality management standards. Of the 23 MasterControl Quality Excellence users who gave detailed accounts of their use of Version Control, 96% rated this feature as important or highly important.

Reviewers feel that MasterControl Quality Excellence's document management capabilities are essential for maintaining compliance and product quality. They appreciate the automated workflows, vaults, and lifecycles that streamline the document management process. Users report that the system ensures proper document control, versioning, and access permissions. They find the collaboration and approval processes efficient and beneficial for regulatory compliance. Some users mention the need for optimization in document change workflows, but overall, they value the comprehensive document management system. Of the 64 MasterControl Quality Excellence users who gave detailed accounts of their use of Document Management, 95% rated this feature as important or highly important.

Reviewers indicate that MasterControl Quality Excellence's access controls and permissions are vital for regulatory compliance. They appreciate the ability to customize access based on roles, ensuring that only authorized personnel can access sensitive documents. Users report that the system provides robust security and helps manage user permissions effectively. However, some users find it challenging to fine-tune access without creating complex configurations. They suggest improvements in visualization to better manage roles and permissions. Of the 52 MasterControl Quality Excellence users who gave detailed accounts of their use of Access Controls/Permissions, 94% rated this feature as important or highly important.

Users report that MasterControl Quality Excellence's CAPA capabilities are integral for identifying and correcting issues. They appreciate the integration with complaints and nonconformance modules, which helps prevent recurring problems. Reviewers highlight the system's tracking and trending capabilities, which are better than paper-based systems. Some users mention the need for customization and improvements in the CAPA workflows. Overall, they find the CAPA process easy to coordinate and essential for continuous improvement and regulatory compliance. Of the 29 MasterControl Quality Excellence users who gave detailed accounts of their use of Corrective and Preventive Actions (CAPA), 93% rated this feature as important or highly important.