MasterControl Features List

MasterControl

Enterprise Quality Management

4.68/5 (38 reviews)

MasterControl Feature Summary

  • Document control
  • Corrective and preventive action system
  • Change control
  • Training management
  • Nonconformance automation software
  • Quality audit management
  • Customer complaints software
  • Forms-based processes automation
  • Electronic submissions
  • Document approval
  • Automated task assignment/routing
  • Automate scheduling, follow-up, tracking, escalation, review
  • Approval of all documents-based processes
  • Best-practice "8D" process
  • Streamline the change control procedure
  • Priority levels
  • Risk assessment and classification
  • Customizable reports
  • Real-time status
  • Automate assignment and monitoring of training tasks
  • Sequencing of training courses
  • Group sign-off
  • Automate, streamline, and manage the audit process
  • Tracking capabilities
  • Advanced reporting capabilities
  • Templates
  • Corrective actions (CAPA)
  • Defect tracking
  • Incident management
  • ISO standards management

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (372 other apps)
Activity Dashboard (248 other apps)
Activity Tracking (157 other apps)
Auditing (212 other apps)
Automatic Notifications (260 other apps)
Compliance Management (164 other apps)
Custom Fields (148 other apps)
Customizable Reporting (206 other apps)
Data Import/Export (208 other apps)
Document Storage (150 other apps)
Inventory Management (176 other apps)
Inventory Tracking (167 other apps)
Invoice Management (157 other apps)
Monitoring (161 other apps)
Multi-Location (140 other apps)
Real Time Data (172 other apps)
Real Time Reporting (140 other apps)
Reporting & Statistics (166 other apps)
Third Party Integration (177 other apps)
Workflow Management (172 other apps)

Competitor Feature Comparison

MasterControl Feature Reviews

25 reviewers had the following to say about MasterControl's features:

Joanne Foster

Flexibility for all specialties with great modules for your regulatory needs.

2017-09-06

The internal report writer is easy to use and presents real time data in seconds.

Pros

Documents, Training and Process modules are flexible enough to meet the diverse needs of each specialized department while allowing the departments to tailor the system to meet their workflow needs.

Cons

We upgrade every 2 years and the design can significantly change enough to confuse people.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kate Onderco

Pharmaceutical company using MasterControl for multiple quality systems

2017-09-05

Pros

Modules that connect to one another - documents, training, suppliers, audits Fairly easy to configure to specific quality needs MasterControl provides excellent support documentation including validation

Cons

Customization costs seem high for some requests (report changes) Additional costs for adding business units, sites

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ann Marie Clock

Over 20 years, I have implemented this software at 4 companies. It is good value for the value added.

2017-08-24

Pros

Variety of modules within one software; Document Control, Audit, Supplier, Bill of Materials, Electronic Forms.

Cons

Depending on number of modules used, could be more user friendly. They are working on this. Validation is timely. New validation risk based process is due soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jill Early

MasterControl software meets the regulatory requirement for automated systems.

2017-09-11

Pros

All modules revolve around the infocard which is used to establish documents, training, audits, suppliers etc.

Cons

Also, the audit module is not very user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Aida Fantaye

MasterControl is an excellent tool with an outstanding customer care team!

2017-09-12

Having all our quality documents, training, BOM and Suppliers in one SW makes quality management easier.

Pros

There are countless configuration possibilities within the software making it customizable to meet various business needs.

Cons

The lack of functionality that allows multiple users to simultaneously "edit/collaborate" on the same document.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas Golden

Amazingly Robust, Compliant and Easy to Use

2017-08-30

Pros

In addition, we've kick it up in our training module by purchasing and utilizing UL Eduneerings Compliance modules which is SCORM compliant.

Cons

MasterControl is good to call out in their Hardware/Software Recommendations document what systems and software plays naughty and nice with their system (e.g.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Lillian Erickson

The 'Adobe' of eQMS: Extremely powerful functionality with a learning curve well worth the effort.

2017-08-30

Increased productivity, compliance, visibility, and capability.

Pros

The more complex configurations are more work up front, but bullet-proof the processes for the end-user so the processes pretty much drive themselves. 3) Makes audits so much easier to facilitate and eliminates the low-hanging fruit that is so easy for auditors to find; no missed signatures, no GDP issues, no data integrity concerns, etc. 4) Technical Support has my questions answered almost immediately whether I call directly or issue a web-ticket.

Cons

You need to learn what all the buttons do to make it a real, worth-while investment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Leslie Wilson

Great Document management and training system especially coming from a paper based system.

2017-08-30

Easily run reports to perform audits.

Pros

The reporting that can be pulled from the system.

Cons

At the beginning you feel a little overwhelmed, but having good work instructions is the key for your internal customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie Morgan

This software is so easy to use and manage. As the Sysadmin Master Control make me look good!

2017-07-27

I always ace my audits and auditors are so impressed with our system!

Pros

Easy to configure and has the ability to customize a lot of features to your companies needs.

Cons

Reporting is not good within the software but they are working on that, however it is easily retrievable from the database.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim Hatfield

Solves many issues, but has a big learning curve

2018-01-25

Pros

The automation also helps a lot with compliance and the v11.6 reporting features are great.

Cons

We've run into issues with users not understanding that process and it has created audit findings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Woods

Our experience has been overall very positive throughout selection to implementation.

2017-09-13

Efficency, increased compliance, increased visibility to users, ability to review and approve docs electronically on a web interface.

Pros

What I like most about this software is that it provides all users with documents they need but with the ability for the software to be configured to prevent certain users from modifying these documents.

Cons

My least like feature is the out of office notification. It does not always work as easily as it should.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maria Luisa Mojica

We being using MC for more than 10 years and it is great on Document Control.

2018-03-16

Easy on the Process of Document change and control

Pros

You can audit and report about anything within the system is you are consistent with your naming convention.

Cons

Our version is not to old. The biggest user complaint is related to perceiving the system "as not user friendly". It is disappointing to have these bugs that there is not much to do but work it around. So you do not have a clear explanation of it and much nor less to do into preventing these issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Geuser

MasterControl has been a tremendous asset to both companies where I used the software.

2017-09-12

The software has been a great help with remaining compliant and addressing ISO and FDA audits. The Process Module allows us to create form workflows to address our business requirements.

Pros

Ease of use, user configurable, connection between their modules and the ability to create form workflows.

Cons

The need to upgrade to address bug fixes, having to upgrade to incorporate new features, User Training and validation time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan Blake

We have compared MC to other document controls tools and MC have always been our choice.

2017-08-29

Pros

Our users complement how user friendly the system is and how customizable it is in terms of searching for document based on metadata or by drag and drop.

Cons

There is room for improvement in reporting. Master Control has already identified this gap and planned to include in future releases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Patrick Farley

MasterControl QMS is a superior product!

2016-02-15

As a large multi-location company with 1,300 end users, we have complete control over document management, training and error management.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Phil Kenreich

Albemarle implementation of Documents, Training, PM, Calibration and Custom Forms.

2016-02-15

Once the initial learning curve is past (which is helped by the training and installation folks from MasterControl), the design of the software is understandable.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joanne Foster

Terrific document management system

2016-02-12

Checklists of due dates for annual document reviews, staff competency checks, and even expiration dates of chemicals automatically are sent to the appropriate person's email account.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Roger Crist

MasterControl - the foundation of our Integrated Management System (IMS)

2016-02-18

MasterControl Professional Services consultant/s will come on-site to help the SysAdmin configure the system and import current documents.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Excellent control of documents ...

2018-05-01

Pros

The best thing about the program is the ability to track documents and identify whether the document was read or not.

Cons

It is not easy to use for the average user and its cost is very high considering that there are similar programs at a much lower cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Patrick Farley

MasterControl Excels as an eQMS

2017-01-31

ITxM purchased the MasterControl eQMS suite in 2004 and has been using the platform for Document Control, Training and Nonconformance Management.

Pros

Easy to use and great customer support

Cons

Top dollar, but you get what you pay for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering MasterControl

It is good for any size company

Source: Capterra
Helpful?   Yes   No
Read more
Meghan Colvin

Excellent document control

2018-02-14

Pros

It's very easy to track who has read document. Has a sign off function.

Cons

Not very user friendly at times. Search function can be off. Often users are unable to open the program if they're not in the correct internet version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Crystal Dodson

Possibilities are Endless!

2017-09-05

Pros

While the modules are defined and designed around a specific function, you have the flexibility to create custom configurations and shape the product to fit your needs.

Cons

There is definitely a learning curve with this software for users, and with the size of our organization and the constant influx of new personnel the establishment of an ongoing support team is key to the success of the product. Some of the components are not the best out of the options available on the market, but bringing them all together in one package is what makes this product sustainable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthew Kiel

Our company is safer, stronger, and better because of implementing MasterControl

2017-08-30

Pros

Our company brought in MC to fill a need in electronic document management control.

Cons

It has a large price tag, but it is backed up by service, support, and exceptional functionality. Our own version is not the latest and greatest, so it does not have all the bells and whistles. But what it does have suits our needs very well. However, there are some limitations on hardware and software requirements that do conflict with other parts of our infrastructure. We are having to make compromises in some areas. But as soon as we can upgrade to the latest version, many of our issues will be resolved and we will be able to add even more functionality and capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jonelene Venerayan

Document control never been as easy

2018-04-30

Pros

With this approval on documents is on track and tractability is perfect.

Cons

We have on-site set up and only on our office can be access. It is a security but will be more flexible if it is cloud base.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great Document Control System for Developed Companies

2018-06-04

Pros

I like that this software can be custom tailored to fit your organization.

Cons

Not the most user friendly for people who lack computer skills and technical proficiency. Very expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more