MasterControl Quality Excellence Features

MasterControl Quality Excellence

Enterprise Quality Management

4.5/5 (84 reviews)

MasterControl Quality Excellence Feature Summary

  • Advanced reporting capabilities
  • Approval of all documents-based processes
  • Automate assignment and monitoring of training tasks
  • Automate scheduling, follow-up, tracking, escalation, review
  • Automate, streamline, and manage the audit process
  • Automated task assignment/routing
  • Best-practice
  • Change control
  • Corrective actions (CAPA)
  • Corrective and preventive action system
  • Customer complaints software
  • Customizable reports
  • Defect tracking
  • Document approval
  • Document control
  • Electronic submissions
  • Forms-based processes automation
  • Group sign-off
  • ISO standards management
  • Incident management
  • Nonconformance automation software
  • Priority levels
  • Quality audit management
  • Real-time status
  • Risk assessment and classification
  • Sequencing of training courses
  • Streamline the change control procedure
  • Templates
  • Tracking capabilities
  • Training management

Competitor Feature Comparison

Access Controls/Permissions
Action Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Archiving & Retention
Asset Tracking
Audit Management
Audit Planning
Audit Trail
Automated Routing
Automated Scheduling
Automatic Backup
Bills of Material
Business Process Control
Change Management
Charting
Collaboration Tools
Commenting / Notes
Communications Management
Complaint Management
Compliance Management
Compliance Tracking
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Complaint Tracking
Customizable Reports
Dashboard
Data Import/Export
Data Visualization
Defect Tracking
Design Management
Digital Signature
Disaster Recovery
Document Check-in / Check-out
Document Coding & Control
Document Management
Document Review
Document Templates
Electronic Signature
Electronic Submission
Email Alerts
Environmental Compliance
Equipment Management
FDA Compliance
Feedback Management
For Engineering Documents
Forms Management
Full Text Search
ISO Compliance
ISO Standards Management
IT Risk Management
Incident Management
Incident Reporting
Industrial Safety Management
Inspection Management
Internal Controls Management
Inventory Management
Issue Management
Issue Tracking
Legal Risk Management
Maintenance Management
Mobile Access
Monitoring
Multi-Location
Nonconformance Tracking
OSHA Compliance
OSHA Recordkeeping
Offline Access
Operational Risk Management
Order Management
Periodic Review
Predictive Analytics
Prioritization
Process/Workflow Automation
Progress Tracking
Project Management
Quality Assurance
Quality Control
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Reputational Risk Management
Response Management
Revision History
Risk Assessment
Risk Management
Risk Reporting
Risk Scoring
Root Cause Analysis
Routing
Safety Management
Scheduling
Status Tracking
Supplier Management
Supplier Quality Control
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
To-Do List
Traceability
Training Management
Vendor Management
Version Comparison
Version Control
Version Rollback
Workflow Management
Visit WebsiteCompare App
Access Controls/Permissions
Action Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Archiving & Retention
Asset Tracking
Audit Management
Audit Planning
Audit Trail
Automated Routing
Automated Scheduling
Automatic Backup
Bills of Material
Business Process Control
Change Management
Charting
Collaboration Tools
Commenting / Notes
Communications Management
Complaint Management
Compliance Management
Compliance Tracking
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Complaint Tracking
Customizable Reports
Dashboard
Data Import/Export
Data Visualization
Defect Tracking
Design Management
Digital Signature
Disaster Recovery
Document Check-in / Check-out
Document Coding & Control
Document Management
Document Review
Document Templates
Electronic Signature
Electronic Submission
Email Alerts
Environmental Compliance
Equipment Management
FDA Compliance
Feedback Management
For Engineering Documents
Forms Management
Full Text Search
ISO Compliance
ISO Standards Management
IT Risk Management
Incident Management
Incident Reporting
Industrial Safety Management
Inspection Management
Internal Controls Management
Inventory Management
Issue Management
Issue Tracking
Legal Risk Management
Maintenance Management
Mobile Access
Monitoring
Multi-Location
Nonconformance Tracking
OSHA Compliance
OSHA Recordkeeping
Offline Access
Operational Risk Management
Order Management
Periodic Review
Predictive Analytics
Prioritization
Process/Workflow Automation
Progress Tracking
Project Management
Quality Assurance
Quality Control
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Reputational Risk Management
Response Management
Revision History
Risk Assessment
Risk Management
Risk Reporting
Risk Scoring
Root Cause Analysis
Routing
Safety Management
Scheduling
Status Tracking
Supplier Management
Supplier Quality Control
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
To-Do List
Traceability
Training Management
Vendor Management
Version Comparison
Version Control
Version Rollback
Workflow Management
Visit WebsiteCompare App
Access Controls/Permissions
Action Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Archiving & Retention
Asset Tracking
Audit Management
Audit Planning
Audit Trail
Automated Routing
Automated Scheduling
Automatic Backup
Bills of Material
Business Process Control
Change Management
Charting
Collaboration Tools
Commenting / Notes
Communications Management
Complaint Management
Compliance Management
Compliance Tracking
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Complaint Tracking
Customizable Reports
Dashboard
Data Import/Export
Data Visualization
Defect Tracking
Design Management
Digital Signature
Disaster Recovery
Document Check-in / Check-out
Document Coding & Control
Document Management
Document Review
Document Templates
Electronic Signature
Electronic Submission
Email Alerts
Environmental Compliance
Equipment Management
FDA Compliance
Feedback Management
For Engineering Documents
Forms Management
Full Text Search
ISO Compliance
ISO Standards Management
IT Risk Management
Incident Management
Incident Reporting
Industrial Safety Management
Inspection Management
Internal Controls Management
Inventory Management
Issue Management
Issue Tracking
Legal Risk Management
Maintenance Management
Mobile Access
Monitoring
Multi-Location
Nonconformance Tracking
OSHA Compliance
OSHA Recordkeeping
Offline Access
Operational Risk Management
Order Management
Periodic Review
Predictive Analytics
Prioritization
Process/Workflow Automation
Progress Tracking
Project Management
Quality Assurance
Quality Control
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Reputational Risk Management
Response Management
Revision History
Risk Assessment
Risk Management
Risk Reporting
Risk Scoring
Root Cause Analysis
Routing
Safety Management
Scheduling
Status Tracking
Supplier Management
Supplier Quality Control
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
To-Do List
Traceability
Training Management
Vendor Management
Version Comparison
Version Control
Version Rollback
Workflow Management
Visit WebsiteCompare App

MasterControl Quality Excellence Feature Reviews

25 reviewers had the following to say about MasterControl Quality Excellence's features:

Ann Marie C.

Over 20 years, I have implemented this software at 4 companies. It is good value for the value added.

2017-08-24

Pros

Variety of modules within one software; Document Control, Audit, Supplier, Bill of Materials, Electronic Forms.

Cons

Depending on number of modules used, could be more user friendly. They are working on this. Validation is timely. New validation risk based process is due soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Joanne F.

MasterControl Quality Management system

2020-01-21

Staff can all access the same document at the same time instead of waiting for the binder to be free.

Pros

It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

Cons

Full HIPAA compliance is on their timeline for 3rd quarter 2020.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthew M.

Best Document Control Software out there

2020-01-21

Keeping up with regulations on documentation is simplified with Master Control.

Pros

The software makes external auditing fast and streamlined.

Cons

The nature of the software can be overwhelming to a new user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kanya K.

MasterControl _ A one stop solution for Document and Training Compliance

2020-01-20

Pros

We like document and training modules.

Cons

A complete training compliance report is missing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley P.

MasterControl QMS

2020-12-17

MasterControl has helped cut back on the burden of a paper-based system across many areas of the business. We are continuously looking for ways to move our existing paper processes into the MC digital platform!

Pros

The electronic document management process has streamlined our internal processes taking them from 100% paper-based into the digital platform.

Cons

Additionally, jReport has been a challenging adjustment as there are numerous instances where reports lose functionality as well as the limitations pulling data from module to module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brenna G.

MasterControl puts YOU in control

2018-11-28

Having MasterControl has allowed us to ensure a centralized location for all quality information and data. When we used a paper based system previously, the information would be stored in various locations and was much more difficult to retrieve when necessary.

Pros

The document management system.

Cons

Currently it's much more difficult to make changes to workflows for quality event management handled in that module, however if you can make your processes fit into the pre-configured workflows it works excellently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Clayton S.

Enough for any regulated industry

2021-03-31

Use of paper records is not only impossible to control with a growing facility, it is a regulatory risk.

Pros

We mainly use it for management of employee training.

Cons

Navigation can be a bit difficult. There are some features we would like removed just for ease of use for our employees, especially new employees. These are very minor criticisms and ultimately it does exactly what we want it to do.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Rachael B.

MasterControl - Where Quality Changes Everything

2020-05-14

Pros

We have been using the Audit, Process, Documents and Training modules and find the interconnection between the modules to be the most useful functionality that we did not see with our other systems.

Cons

Analytics / Reporting has been one of our main pain points and although there are many reports across the system and modules which show individual elements etc, there are not many reports which contain a full data set of information needed especially in terms of Training or Process reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
James L.

Audit Module

2020-04-17

Pros

We were able to "automate" a lot of our documentation associated with audits such as audit reports, finding reports, letters to suppliers, etc.

Cons

For instance how to add the ability to launch CAPAs from internal audits took a bit of effort

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeremy R.

Powerful, but steep learning curve for users

2020-03-17

I wish more control was given over individual document types. UI and bugs are annoying, but not show stoppers (though there is potential for the uninitiated).

Pros

There are plenty of controls in place to control quality.

Cons

Has some bugs, and occasionally, they have caused quality issues. UI could definitely use some work - way too many additional clicks and navigations to get to get where you're going.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Darci P.

UX and Reporting Falls Short

2020-03-06

Pros

It is great to be able to have Documents, Training, a Process Form suite, Audit & Supplier Suite (and other modules) all in one centralized system.

Cons

I feel that the system falls VERY short on ease of finding information and Reporting (getting data out) and overall GUI organization making the End-User Experience way more complicated than it needs to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anil I.

The Best Software for Document Management

2021-02-09

The document and Training management is excellent and easy to configure, deploy and implement.

Pros

The Collaboration is the best part of document module and workflow customization is simple and easy and any given document.

Cons

The cost of the software for is bit too expensive, specially with the user license. The cost of customer support is high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Donna J.

MasterControl: Brings Excellence to Quality Management

2018-12-20

Hands down the absolute best application support you will find!

Pros

Love the one stop shopping for pharmaceutical compliance. Love the document control module, the process module.

Cons

the new J-reports tools is not as intuitive as we would like, especially for the average user

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andres M.

MasterControl

2020-12-17

Pros

I like that it provides us with a one-stop shop to house all of our document management, training and process forms.

Cons

A lot of defects and bad upgrade deployments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Suzanne M.

One Stop Shop for QMS

2020-12-16

Greatest benefit are that only one login is required and training is on one system only, instead of multiple.

Pros

We use MC for training, documents, Regulatory, suppliers, BOMs, etc.

Cons

The Audit module is not as easy to use as I would like.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jon T.

System Integration

2020-07-09

The integration of the modules made this move a relatively painless one.

Pros

MasterControl makes it easy to pull out the information you are looking for and schedule specific reports for delivery when needed.

Cons

That was a little to get used to, but it is setting us up for success when it comes audit time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maria B.

MasterControl at BONESUPPORT

2020-05-12

Pros

Allowing users across the world read and approve documents, and have their training documented easily

Cons

I'll have to say that the audit log and its search functionality needs improvement - but I also know that MasterControl takes customers seriously, and it's being worked on already

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anil Kumar Reddy I.

Total Quality Management System

2019-02-23

Pros

A total quality management system with all modules (Docs, Training, Change control, deviation, CAPA, Event, Market Complaint) integrated with each other.

Cons

Bugs fix, Some times no workaround, just to toss around.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Adriana T.

Great Product

2020-09-09

Pros

I like that all my documents, training, and quality processes are within one system

Cons

Additionally, I would like it to mirror Power BI more for the reporting and analytics.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Angeline P.

Master Control Doc Control

2019-08-07

Ok.

Pros

Change control (controlling document versions/revisions/changes/comments) is seamless.

Cons

I think that most companies would really enjoy this cross-functional business solution. I think it’s just a matter of money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
IT Business Systems Analyst (Pharmaceuticals company, 1001-5000 employees)
Verified Reviewer

Great App

2018-12-03

Pros

Makes everything easier and streamlines the process.

Cons

The LDAP Import tool, Java, and the reporting tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Alecia O.

MasterControl Fan

2019-04-02

Overall, implementing MasterControl has increased what we can do as a company. We've freed up time and resources to focus on business matters as opposed to the housekeeping tasks that take up so much of everyone's time. MasterControl is constantly working on improvements and that give our company great confidence that this will be a long lasting relationship.

Pros

MasterControl has brought many improvements to our company including transparency and efficiency, two things that are near impossible with a paper system. We continuously find benefits and ways improve our use of the system and look forward to implementing more modules.

Cons

As a reporting nerd, I would like some more freedom / options with reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter T.

title

2020-05-15

Pros

Easy to use, ability to configure if required with support and guidance from MasterControl experts

Cons

Reporting. Not all functionality is available via Internet Explorer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brenda J.

IT JUST KEEPS GETTING BETTER!

2020-12-17

I have found that more than 90% of this application to be user friendly and easy to navigate.

Pros

The combination of these two products will make your users reporting experience so manageable.

Cons

I was disappointed when the dashboard feature was taken away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Deanna V.

Implementation of Doc and Training

2020-12-18

Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training.

Pros

Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements

Cons

didn't set up data card structure as best that we could.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more