MasterControl Quality Excellence Features

- Easy to configure and modify when necessary - Very responsive customer service

- Process module is not very customizable (When customized, lose MC support if "breaks" during update) - Jump start package created a mess for our documents module

The configuration abilities that allow you to make adjustments that apply most directly to your company.

The implementation of the software wasn't as clear and smooth as we needed.

The tracking/trending capabilities across the global business so we can escalate issues as needed and continuously optimize our products and processes. The ease of integration between modules allows for real time reporting and efficiencies for users. We released 300% more documents with this platform than our paper based system.

Some user features that are missing like doc number in my tasks and that CAPA due dates set based on risk scores.

The ability for tracking is great. We are able to link different types of forms together as needed.

Currently, the configuration and building of quality workflows is difficult to change. That is being changed soon with the release of AQEM though!

I like the seamless integration between the Documents and Training modules. We have totally eliminated paper training records, eliminated manual record tracking and filing, and we have ready access to all required records during audits and inspections. As FDA registered facilities we needed FDA part 11 compliance and audit trails. MasterControl has given us all these capabilities in an intuitive and easy to use paltform for all users.

We had to do our homework when initially configuring the software to understand how to make the right decisions and allow the system to scale with our own evolution and growth. We knew where we wanted to end up, but didn't understand all the new terminology, or exactly how the system worked. We hired a third-party consultant recommended by another MasterControl user and leveraged their expertise to bridge the knowledge gap between us and MasterControl. The initial configuration took longer than we originally planned, but we ended up with a configuration that works very well for us.

We currently use docs and training and having all of that automated has been super helpful. Tracking metrics around training and docs has been much easier with data that can be downloaded at any time. Time spent chasing down training has been significantly reduced and has made the quality team more effective overall.

With the modules we currently use, I wish classes worked a little better. They are a bit difficult to set up and don't seem to integrate well with employee calendars, so extra invites are sent outside of MasterControl.

I've been working with Master Control for over 20 years as a end user. I've seen the product and services grow over the past 2 decades. It is a robust software that allows me to centrally control all Quality Management System activities. When faced with a regulatory body audit, we are able to quickly retrieve documentation and satisfy the requests. I have been complimented on how easy the system is adaptable to our companies needs as we grow.

The only con would be Master Control has recently been modulating costs, so my advice is to be sure you are asking for explanation of what is and what is not covered when requesting a service.

MasterControl quality excellence is easy to configure and maintain and does not require advanced IT knowledge. We especially like the OOS/OOT and document control/training capabilities. We love that the OOS/OOT process meets the FDA guidance exactly.

I would like to see a little more configuration options for the deviation and OOS/OOT process forms.

Plenty of features available, including CCM, CAPA, NCR and more. We mainly use it for management of employee training. Previously, we used a paper based training system. MasterControl is easy to use from a management side and the user end. Our employees got it right away and it worked like a charm at our facility. When new trainings are ready, they immediately get assigned.

Navigation can be a bit difficult. There are some features we would like removed just for ease of use for our employees, especially new employees. These are very minor criticisms and ultimately it does exactly what we want it to do.

Validation on board, easy API Integration, QMS, and MES combined

EMEA backend support would be great, US support can sometimes take a while due to time difference

Easy to use and users are able to find what they’re looking for In real time

Publishing and search Still needs to be improved we have a lot of problems with publishing documents

MasterControl Quality Excellence (Qx) gives us the flexibility as a global organization to configure what we need, as we need it, without needing to edit code or re-validate the system. It allows us to manage compliance and track documents (with revision and access control), training, and quality events. In addition the system is hosted in the cloud, so we do not need to maintain our own infrastructure or IT team solely for the software. By being in the cloud, we receive frequent quarterly upgrades with new features, monthly defect patches, and global 24/7 availability. We also utilize the VxT validation tool, which cuts our quarterly upgrade validation time down to hours, and the customer support team is top-notch.

There are some quirks to the system that take some learning, but MasterControl has developed an excellent self-study library of courses to help. In addition, the older quality events module presented some configuration limitations that required us to adapt our processes to match MasterControl rather than the other way around. Fortunately, MasterControl's replacement of this module, Advanced Quality Event Management, just launched in 2024 and is alleviating this pain point.

The best feature of MasterControl as a whole is the process module. Process module allows custom electronic form development and allows custom routing for those forms. While it can be improved, it's a great tool, and in my opinion, MasterControl and most customers are not realizing its potential, but we do. 80% of our records are generated in the process module.

There are a number of factors that all seem to coalesce to create a system that can easily become unmanageable. Those are poor documentation related to best practices that isn't easy to find or well communicated by MasterControl, lackluster support, and an already confusing user platform with a generally poor user experience. There are number of small improvements that could be made that would greatly...

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Document Collaborations, Deviation/CAPA forms, training structure (Course/Exam/JobCodes/Trainee) is excellent

Too many bugs in necessary utilities like Action Items and Extension Requests, Management of Change module not up to our quality standards, Jreports are very user unfriendly

1) For the user, it was very easy for the user to complete training. Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements

didn't set up data card structure as best that we could.

The seamless integration between the Documents and Training modules, and the willingness of MasterControl to listen to the users and continue improving the product.

Performing administrative corrections (e.g. fixing typos) on approved documents can be a little challenging.

I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn.

My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about.

Quality Excellence is an extremely robust and customizable system that allows the users to create custom workflows for their document control processes. These workflows can be generalized for maximum usage across documents or specialized for an almost hands-off experience in the system.

The nuance of using the system can have a fairly steep learning curve. Currently, we are still finding little quirks in the system that can't be called generally good or bad. Just the fact that we are still learning different facets of the system tells how much there is to learn when using the system.

MasterControl from Day 1 has let us know that we were part of the team! We have always been supported and knew we could depend on them on this journey for continuous improvement and greater compliance.

As a long-time user, we have had open honest conversations over the years MasterControl continues to improve their products, and I know they listen to their clients.

Master Control automates a lot of our processes that were manual and paper based. Routing ECN/DCN have been a breeze within the software compared to how we manually did it in the past. The automation has allowed our company to process more changes at a faster rate which has made our customers very happy.

The only set back is not being able to fully customize everything to my liking. It's rather small and has not caused any significant issues, it's more of a personal preference.

The strength of MasterControl is that it is easy to configure. For documents and training someone new to MasterControl can take the free online training and be at a module admin level in 2-3 months. For the most part changes do not need to be validated because the configurations are so limited that the OQ/PQ can justify functions.

The weakness in MasterControl is that the configurations are so limited. There are often times when you expect the system to be able to do something only to find out that it is not fully capable of what you expected. And example would be setting up prerequisite courses. This would be a great feature for creating an entire curriculum. But a course can only have 1 prerequisite, when you might have expected to be able to assign multiple prerequisites. Since this feature/configuration is so simple the admins end up having to play a greater role in assigning training, because the system can't be configured in a complex fashion. While about 80% of the configuration make sense, the other 20% does not. Some features and configurations are just not intuitive.

Moving our document change review and deviation processes from paper based into MasterControl has been an absolute game changer - the risk of losing records has reduced dramatically. We now have much greater visibility at which step in a process a document change is and who is involved in deviations.

Some of the user functionality can be not entirely intuitive, making it slightly more difficult to navigate for users who use the system only occasionally.

Ease to use and customize, being able to track progress and audit trail

It took a bit of time to create the base line for migrating all doc from previous platform

MasterControl is always evolving. I am so excited to learn that Power Bi will be embedded as Insights into MasterControl. The combination of these two products will make your users reporting experience so manageable. I love that our user voices are heard, even for the small things like adding the copy feature to user profiles.

We are on 2018.3, so not on the cloud yet. I am working to better manage our upgrades. I was disappointed when the dashboard feature was taken away. And jReports is totally not user friendly. I use it but the rest of my users just turn up their nose and ask me to create reports for them. Because of this struggle I have been creating reports in Power BI.