Most popular features of all Operations Management apps
25 reviewers had the following to say about MasterControl Quality Excellence's features:
Pros
Variety of modules within one software; Document Control, Audit, Supplier, Bill of Materials, Electronic Forms.
Cons
Depending on number of modules used, could be more user friendly. They are working on this. Validation is timely. New validation risk based process is due soon.
Rating breakdown
Time used: 2+ years
Frequency of use: Occasionally
Likelihood to recommend
Staff can all access the same document at the same time instead of waiting for the binder to be free.
Pros
It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.
Cons
Full HIPAA compliance is on their timeline for 3rd quarter 2020.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Keeping up with regulations on documentation is simplified with Master Control.
MasterControl has helped cut back on the burden of a paper-based system across many areas of the business. We are continuously looking for ways to move our existing paper processes into the MC digital platform!
Pros
The electronic document management process has streamlined our internal processes taking them from 100% paper-based into the digital platform.
Cons
Additionally, jReport has been a challenging adjustment as there are numerous instances where reports lose functionality as well as the limitations pulling data from module to module.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Having MasterControl has allowed us to ensure a centralized location for all quality information and data. When we used a paper based system previously, the information would be stored in various locations and was much more difficult to retrieve when necessary.
Pros
The document management system.
Cons
Currently it's much more difficult to make changes to workflows for quality event management handled in that module, however if you can make your processes fit into the pre-configured workflows it works excellently.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Use of paper records is not only impossible to control with a growing facility, it is a regulatory risk.
Pros
We mainly use it for management of employee training.
Cons
Navigation can be a bit difficult. There are some features we would like removed just for ease of use for our employees, especially new employees. These are very minor criticisms and ultimately it does exactly what we want it to do.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
We have been using the Audit, Process, Documents and Training modules and find the interconnection between the modules to be the most useful functionality that we did not see with our other systems.
Cons
Analytics / Reporting has been one of our main pain points and although there are many reports across the system and modules which show individual elements etc, there are not many reports which contain a full data set of information needed especially in terms of Training or Process reports.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
We were able to "automate" a lot of our documentation associated with audits such as audit reports, finding reports, letters to suppliers, etc.
Cons
For instance how to add the ability to launch CAPAs from internal audits took a bit of effort
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
I wish more control was given over individual document types. UI and bugs are annoying, but not show stoppers (though there is potential for the uninitiated).
Pros
There are plenty of controls in place to control quality.
Cons
Has some bugs, and occasionally, they have caused quality issues. UI could definitely use some work - way too many additional clicks and navigations to get to get where you're going.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
It is great to be able to have Documents, Training, a Process Form suite, Audit & Supplier Suite (and other modules) all in one centralized system.
Cons
I feel that the system falls VERY short on ease of finding information and Reporting (getting data out) and overall GUI organization making the End-User Experience way more complicated than it needs to be.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
The document and Training management is excellent and easy to configure, deploy and implement.
Pros
The Collaboration is the best part of document module and workflow customization is simple and easy and any given document.
Cons
The cost of the software for is bit too expensive, specially with the user license. The cost of customer support is high.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hands down the absolute best application support you will find!
Pros
Love the one stop shopping for pharmaceutical compliance. Love the document control module, the process module.
Cons
the new J-reports tools is not as intuitive as we would like, especially for the average user
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
I like that it provides us with a one-stop shop to house all of our document management, training and process forms.
Cons
A lot of defects and bad upgrade deployments.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Greatest benefit are that only one login is required and training is on one system only, instead of multiple.
The integration of the modules made this move a relatively painless one.
Pros
MasterControl makes it easy to pull out the information you are looking for and schedule specific reports for delivery when needed.
Cons
That was a little to get used to, but it is setting us up for success when it comes audit time.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Allowing users across the world read and approve documents, and have their training documented easily
Cons
I'll have to say that the audit log and its search functionality needs improvement - but I also know that MasterControl takes customers seriously, and it's being worked on already
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
A total quality management system with all modules (Docs, Training, Change control, deviation, CAPA, Event, Market Complaint) integrated with each other.
Cons
Bugs fix, Some times no workaround, just to toss around.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
I like that all my documents, training, and quality processes are within one system
Cons
Additionally, I would like it to mirror Power BI more for the reporting and analytics.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Ok.
Pros
Change control (controlling document versions/revisions/changes/comments) is seamless.
Cons
I think that most companies would really enjoy this cross-functional business solution. I think it’s just a matter of money.
Rating breakdown
Time used: 6-12 months
Frequency of use: Occasionally
Likelihood to recommend
Overall, implementing MasterControl has increased what we can do as a company. We've freed up time and resources to focus on business matters as opposed to the housekeeping tasks that take up so much of everyone's time. MasterControl is constantly working on improvements and that give our company great confidence that this will be a long lasting relationship.
Pros
MasterControl has brought many improvements to our company including transparency and efficiency, two things that are near impossible with a paper system. We continuously find benefits and ways improve our use of the system and look forward to implementing more modules.
Cons
As a reporting nerd, I would like some more freedom / options with reports.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Easy to use, ability to configure if required with support and guidance from MasterControl experts
Cons
Reporting. Not all functionality is available via Internet Explorer
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
I have found that more than 90% of this application to be user friendly and easy to navigate.
Pros
The combination of these two products will make your users reporting experience so manageable.
Cons
I was disappointed when the dashboard feature was taken away.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training.
Pros
Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements
Cons
didn't set up data card structure as best that we could.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
