Most popular features of all Operations Management apps
25 reviewers had the following to say about MasterControl's features:
The internal report writer is easy to use and presents real time data in seconds.
Pros
Documents, Training and Process modules are flexible enough to meet the diverse needs of each specialized department while allowing the departments to tailor the system to meet their workflow needs.
Cons
We upgrade every 2 years and the design can significantly change enough to confuse people.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Modules that connect to one another - documents, training, suppliers, audits Fairly easy to configure to specific quality needs MasterControl provides excellent support documentation including validation
Cons
Customization costs seem high for some requests (report changes) Additional costs for adding business units, sites
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Variety of modules within one software; Document Control, Audit, Supplier, Bill of Materials, Electronic Forms.
Cons
Depending on number of modules used, could be more user friendly. They are working on this. Validation is timely. New validation risk based process is due soon.
Rating breakdown
Time used: 2+ years
Frequency of use: Other
Likelihood to recommend
Pros
All modules revolve around the infocard which is used to establish documents, training, audits, suppliers etc.
Cons
Also, the audit module is not very user friendly.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Having all our quality documents, training, BOM and Suppliers in one SW makes quality management easier.
Pros
There are countless configuration possibilities within the software making it customizable to meet various business needs.
Cons
The lack of functionality that allows multiple users to simultaneously "edit/collaborate" on the same document.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
In addition, we've kick it up in our training module by purchasing and utilizing UL Eduneerings Compliance modules which is SCORM compliant.
Cons
MasterControl is good to call out in their Hardware/Software Recommendations document what systems and software plays naughty and nice with their system (e.g.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Increased productivity, compliance, visibility, and capability.
Pros
The more complex configurations are more work up front, but bullet-proof the processes for the end-user so the processes pretty much drive themselves. 3) Makes audits so much easier to facilitate and eliminates the low-hanging fruit that is so easy for auditors to find; no missed signatures, no GDP issues, no data integrity concerns, etc. 4) Technical Support has my questions answered almost immediately whether I call directly or issue a web-ticket.
Cons
You need to learn what all the buttons do to make it a real, worth-while investment.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Easily run reports to perform audits.
Pros
The reporting that can be pulled from the system.
Cons
At the beginning you feel a little overwhelmed, but having good work instructions is the key for your internal customers.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I always ace my audits and auditors are so impressed with our system!
Pros
Easy to configure and has the ability to customize a lot of features to your companies needs.
Cons
Reporting is not good within the software but they are working on that, however it is easily retrievable from the database.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
The automation also helps a lot with compliance and the v11.6 reporting features are great.
Cons
We've run into issues with users not understanding that process and it has created audit findings.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Efficency, increased compliance, increased visibility to users, ability to review and approve docs electronically on a web interface.
Pros
What I like most about this software is that it provides all users with documents they need but with the ability for the software to be configured to prevent certain users from modifying these documents.
Cons
My least like feature is the out of office notification. It does not always work as easily as it should.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Easy on the Process of Document change and control
Pros
You can audit and report about anything within the system is you are consistent with your naming convention.
Cons
Our version is not to old. The biggest user complaint is related to perceiving the system "as not user friendly". It is disappointing to have these bugs that there is not much to do but work it around. So you do not have a clear explanation of it and much nor less to do into preventing these issues.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
The software has been a great help with remaining compliant and addressing ISO and FDA audits. The Process Module allows us to create form workflows to address our business requirements.
Pros
Ease of use, user configurable, connection between their modules and the ability to create form workflows.
Cons
The need to upgrade to address bug fixes, having to upgrade to incorporate new features, User Training and validation time.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Our users complement how user friendly the system is and how customizable it is in terms of searching for document based on metadata or by drag and drop.
Cons
There is room for improvement in reporting. Master Control has already identified this gap and planned to include in future releases.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
As a large multi-location company with 1,300 end users, we have complete control over document management, training and error management.
Once the initial learning curve is past (which is helped by the training and installation folks from MasterControl), the design of the software is understandable.
Checklists of due dates for annual document reviews, staff competency checks, and even expiration dates of chemicals automatically are sent to the appropriate person's email account.
MasterControl Professional Services consultant/s will come on-site to help the SysAdmin configure the system and import current documents.
Pros
The best thing about the program is the ability to track documents and identify whether the document was read or not.
Cons
It is not easy to use for the average user and its cost is very high considering that there are similar programs at a much lower cost.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
ITxM purchased the MasterControl eQMS suite in 2004 and has been using the platform for Document Control, Training and Nonconformance Management.
Pros
Easy to use and great customer support
Cons
Top dollar, but you get what you pay for.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering MasterControl
It is good for any size company
Pros
It's very easy to track who has read document. Has a sign off function.
Cons
Not very user friendly at times. Search function can be off. Often users are unable to open the program if they're not in the correct internet version
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
While the modules are defined and designed around a specific function, you have the flexibility to create custom configurations and shape the product to fit your needs.
Cons
There is definitely a learning curve with this software for users, and with the size of our organization and the constant influx of new personnel the establishment of an ongoing support team is key to the success of the product. Some of the components are not the best out of the options available on the market, but bringing them all together in one package is what makes this product sustainable.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Our company brought in MC to fill a need in electronic document management control.
Cons
It has a large price tag, but it is backed up by service, support, and exceptional functionality. Our own version is not the latest and greatest, so it does not have all the bells and whistles. But what it does have suits our needs very well. However, there are some limitations on hardware and software requirements that do conflict with other parts of our infrastructure. We are having to make compromises in some areas. But as soon as we can upgrade to the latest version, many of our issues will be resolved and we will be able to add even more functionality and capabilities.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Pros
With this approval on documents is on track and tractability is perfect.
Cons
We have on-site set up and only on our office can be access. It is a security but will be more flexible if it is cloud base.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Pros
I like that this software can be custom tailored to fit your organization.
Cons
Not the most user friendly for people who lack computer skills and technical proficiency. Very expensive
Rating breakdown
Time used: 2+ years
Frequency of use: Other
Likelihood to recommend
