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Service Fusion
4.4
(161)

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Easy. Powerful. Mobile. Field service management software.

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Service Fusion Pricing

Pricing overview

Value for money rating

4.4

/5

161

Price starts from

149

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Starter edition - $149/month
Plus edition - $219/month
Pro edition - $399/month

What users say

Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.
This system has saved my company so much time and money in the 6 months we’ve had it.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Software for running a service-business available. (I would know, I've looked at all of them!)

Reviewed 23 days ago

Service fusion is the best software out there that I have seen. We used to use Smart Service and when one of their tech support agents expressed surprise that I had 8 tabs open and the software was still functioning I realized that it was a sub-par product. After that myself and our management sat through multiple software demonstrations to make sure we didn't end up with another sub-par software....

Pros

The most impactful features for us are all of the automatic things the software does to communicate with our customers. It emails and texts them automatically the day before an appointment and when the technician is on their way. It has the widest range of features of any service-program I've seen and it is easy to use once the system has been setup to your liking. The Service Fusion team updates the software often, so we're always up-to-date with the latest features.

Cons

The only things that could be better are: The field application for technicians. It would be easier for us if we could create and edit inspection reports in the service fusion app itself instead of having to leave the app to fill out our reports and then upload them to the job.

Vendor response

Andrew, we sincerely thank you for taking the time to share your thoughts with us. We are thrilled to hear about your positive experience with our software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good value

Reviewed a month ago

Highly positive so far

Pros

Service Fusion has enabled to us to consolidate or integrate nearly all platforms previously used and we appreciate the ongoing efforts to improve functionality

Cons

We would like to see improvements made to inventory management. We like what's been built so far, but some type of reporting or dashboard that would provide a min/max report would be a life changer!

Vendor response

Kim, we are so glad you are enjoying your experience with Service Fusion! We will be sure to forward your recommendation for inventory management improvements to the product department.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Service software that is well worth the cost

Reviewed a month ago

We are extremely happy with Service Fusion and hope to incorporate more features as time goes by.

Pros

We use service fusion to schedule our maintenance routes as well as Provide information to our installers with information for the jobs. It has saved us well over the cost of the software on labor cost alone.

Cons

If you forget to save you lose the information.

Vendor response

Tom, we are so happy to year Service Fusion has helped save you money. Thanks for sharing your review with us and the community.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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5 stars

Reviewed 2 years ago

Overall SF is light years ahead of our previous software. They do have some things to work out, but it is very obvious that they are making changes. They are affordable and have awesome support.

Pros

Service Fusion is actively upgrading their products. The last software company I was with for about 8-ish years, not once did they upgrade anything. SF customer service is amazing. It is very easy to get ahold of them. SF is very customizable, and while that can be overwhelming with all of the various settings, their support staff is always available to help figure it out.

Cons

Sometimes it seems that the features were designed by someone who has never used it before. For example. their reporting section is atrocious. It is very obvious that whoever was in charge of designing the reporting section has never actually ran reports. I know that this is a feature that SF is currently rebuilding and I can't wait to see the new set up!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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New, but VERY impressed with features for the money, and MOSTLY SUPPORT!

Reviewed 4 years ago

Again, I'm new and just started managing people in it.. but my overall feeling is I can certainly run my business on it. I'm sure some things will annoy us and we'll wish it could do this or that, but it's very flexible to a variety of service/ field businesses. We're excited about choosing it and incorporating our processes around it.

Pros

I reviewed and tested over 15 softwares to help us run our property services company, and Service Fusion was the clear winner. Although lacking in some things I would like to see, it has more in one package at a reasonable price than all the others. I'm also excited about their new version coming out. Main reason for this review though is RAVE about the support I received from CSR; I believe a manager...

Cons

New so still finding things out, but 1 thing is there seem to be some fields that aren't that functional; more placeholders. If they were functional based on the data they contain, it would be amazing! For example, you can put how many manhours per unit of measure a service costs. However, when you ad a quantity, it doesn't calculate the manhours; it's more of just a placeholder?! Reporting could be a little more custom too. I'm hopeful some of these things are going to be addressed in V2 sometime this year, but even if they aren't, this is still a LOT of engine and features for the money.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Unbelievable Software for the Price

Reviewed 4 years ago

I highly recommend giving them a shot and trying out their demo. Their staff is great and always willing to help with any problems you may encounter.

Pros

- Pay one low fee for unlimited users and access to the system; not having to pay per user can lead to huge savings! - Offers incredible functionality at a low cost. - Customer support is truly incredible; they offer chat and phone support all based in the United States. - Built-in support for syncing with QuickBooks Desktop software, works very well and puts data into QuickBooks exactly as it should -...

Cons

- QuickBooks sync works well, but only allows for one chart of account to be assigned so if you use charts of account to track items/sales in QuickBooks you will need to update these manually or come up with another automated process to keep new items that are added correct. - Inventory control is not great for multiple warehouse or for users with more than a few trucks as technicians have to select...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Full Enterprise Solution for Field Service Operation

Reviewed 3 years ago

Service Fusion is our field operations enterprise software. As an installation and service company, it serves as the CRM, produces estimates/quotes, facilitates dispatching and job notes collection. In addition, Service Fusion integrates with both QuickBooks desktop and QuickBooks Online. Invoices are creating in Service Fusion and pushed thru to QuickBooks as are customer payments, which allow us...

Pros

Service Fusion's functionality allowed us to replace several separate program, reducing cost and increasing efficiency. Customers are able to digitally sign-off on techs' mobile devices upon project completion.

Cons

There are limited report options. Would like to have a checklist option for field techs, where they can actually check off the boxes as specific tasks are completed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent solution for field services

Reviewed 4 years ago

Service Fusion has a modern, user-friendly interface and tons of customizable features. You get so much bang for your buck. My growing business manages many field workers in several locations daily and the administrative burden was becoming debilitating. Service Fusion allows us to create a detailed entry for every job, as well as recurring jobs, then "set it and forget it". You can add photos to a...

Pros

Tons and tons of features, very user-friendly interface, and very adaptable/customizable to various workflows. And unparalleled customer support!

Cons

There's nothing not to like! We have run into some tiny nuanced issues that are specific to our business, but the Service Fusion team has been there to hear them and has always provided workarounds. They also take feature requests and everything about their customer service so far suggests that they will take them seriously.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software with even better support!

Reviewed 5 years ago

Our garage door company was looking to digitize our work orders and streamline the invoicing process from our techs in the field back our our personnel in the office. Service Fusion definitely fits the bill - with tons of features and integration with Quickbooks. We do things differently than most businesses as well, so the level of customization Service Fusion has, has really help us make this a great...

Pros

Customization, easy of use, customer support.

Cons

I would like to be able to process payments through here without using one of your vendors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best One Out There

Reviewed 6 years ago

We have tried over 20 different CRM, and Field Service programs over the past year with various success. Service Fusion is by far the best product we have tried. We almost instantly fell in love with it. The admin staff boasts about how easy it is to use. The automated text message to clients indicating that you are on the way is brilliant. Our invoicing process is seamless now with the automated...

Pros

Ease of use, price point, automated text to customer updates, excellent quickbooks sync, invoicing, billing options, layout, customer service,

Cons

Lacks google products integration, Limited Sales Pipeline, CRM Functionality,

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Program

Reviewed 2 years ago
Pros

I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.

Cons

This software offers a little less than some of the more popular programs but you definitely get the best value using this program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Beware of this Program!

Reviewed a year ago

Our experience with this company has been very poor. Our Company has been using Service Fusion for over a year. Please be aware that our experience with their customer support has been terrible. The program is buggy and Developers are slow to fix problems. You seldom hear back from them about the status of an issue. We have been unable to manage our inventory/books now for weeks because there are...

Pros

General Interface is quite user friendly.

Cons

There are a lot of bugs in this software. The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used. They are slow to fix issues and there is no customer service support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Plumbing Contractor

Reviewed 3 years ago

We have never had a problem with Service fusion, anytime we have a question, we are able to contact a real person to assist us.

Pros

Service fusion is very affordable, and has nice perks, such as setting an auto email/text to customers - that relieves our office staff from having to do this, so they can focus on different areas of the company.

Cons

Reporting options - I wish there was more friendly reports that you could generate.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This software is phenomenal!

Reviewed 5 years ago
Pros

Its user friendly, its cloud based and its so practical that it makes it impossible to even think about using any other software. It has everything our company needs and whatever we don't have that we really need- the developers work with us to implement our changes- at no extra cost!

Cons

There really isnt anything not to love about this software- its just a matter of getting used to using a new program as well as seeing what fields work best for your company and how it can make your day go smoothly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good program

Reviewed 3 years ago
Pros

Ease of use and price. Also really like the scheduling and dispatching

Cons

No offline capability. Also would like to see an easy way to order parts used

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use platform backed by stellar service

Reviewed 5 years ago
Pros

Very user friendly and loaded with features for a price that is unbelievable. There is no per user fee!!

Cons

I cannot directly import csv files for my price lists. I have to submit them to the support team. If I had this capability, this would be the perfect solution to my company. It is by far still the best though!

Vendor response

Hi Don: Thanks for the great review! We truly appreciate your support. The data import feature is actually already in the works, so please keep an eye out for the feature announcement on the sign in page and the help site Release Notes section. In the meantime, our support team will gladly handle any imports you may need at no additional cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Far and away the best software we found

Reviewed 7 years ago

All I can say is "wow!" It was not a close competition when we test-drove alternative field service software. Very fast, while most others were slow. Simple, intuitive, quickly-learned, reasonably priced, while the others were complex, cluttered with features that didn't apply to our business, expensive, and were graphically-impaired. All software we tried that was in some ways similar seemed...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pretty Good Dispatch System

Reviewed 6 years ago

It needs some CRM features which are supposed to be out very soon, and it has some issues with recurring jobs, but the app is great for the maids in the field

Pros

The app and the price

Cons

CRM

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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The best app, with a Con.

Reviewed 3 years ago

It really didn't do much for me because I refuse to pay the amount asked for 1 month but the free trial was incredible so if you can afford it go ahead and use the platform.

Pros

If you are searching for an app that allows you to manage your whole business and that allows you to track you workers or delivery etc. This is the best app I have tested for my business a big hard to understand at first but it is great to utilize if you have a great booming business.

Cons

The cons on this platform is that the monthly fees are way too expensive, I have never paid more than 30$ for any platform service and this platform has definitely exceeded my expectations on the pricing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best on the market for service providers!

Reviewed 5 years ago
Pros

As a moving company we experience many variables in the field on a daily basis. I have tried many CRM and field management software programs and nothing compares to Service Fusion. THIS SOFTWARE DOES EVERYTHING YOU CAN THINK OF AND MORE!.. Especially for the price. Support team is always available and they have many helpful videos online as well.

Cons

Complicated learning curve. I would also like to see the company calendar sync with google (not just individual employee calendars).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderful

Reviewed 4 years ago
Pros

Love the functionality of all customer info in one place, updating technicians remotely, easy to use app

Cons

The price is the only thing that could use some adjustment. I feel the price is a little too high but besides that all is good

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Overall a great product but with some unintended limitations

Reviewed 5 years ago

Overall its a great alternative to mainstream applications at half the price.

Pros

Lots of functionality, very customizable. Can be adapted to multiple industries. Customer support is good and is able to resolve most concerns within the same day.

Cons

Some features are too complicated for day to day use and can be made easier. Some features dont work as intended, but are fixed through escalation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and easy to set up and customer service is on point.

Reviewed 3 years ago

So far so good, we love the price, the user friendly ability and setup, and all of the features with the ability to customize it as we please.

Pros

Setting up the software is simple and if you have any questions customer support is right there to help.

Cons

When you are at a job without cell service the program will not work, so you would have to write down info and then enter it when you get service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software!

Reviewed 6 years ago

We are a small startup that is merging several smaller players into a cooperative type organization. e looked into 2 other "major" players in this space. We trialed all of them, but for the money this gave us the most for our money. Service Fusion was able to create custom portals that allow for the flexibility of each organization with the ability for our admin to do their individual jobs within the program. Any questions or concerns were addressed that day, if not within the hour. We are still playing with some of the detailed functionality that we weren't even pitched on. It's fantastic software that was tailored to our needs, that comes with more added value as you become acquainted with it! So glad we went with them.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Nice interface, need to enforce field techs signing into a valid job

Reviewed 4 years ago

I hope this gets remedied soon. I don't know how companies others are tracking job costs

Pros

The pricing is great but I'd pay more for more functionality. Clean interface and integration with Quickbooks.

Cons

Field technicians sign in that they are working but no requirement they select a valid job# so I have to manually review every job to get job costing. No open API.