Service Fusion Pricing Plan & Cost Guide

Service Fusion

Easy. Powerful. Mobile. Field service management software.

4.4/5 (142 reviews)

Service Fusion Pricing

Starting from: $149.00/month

Pricing model: Subscription

Starter edition - $149/month
Plus edition - $219/month
Pro edition - $399/month

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Competitors Pricing

TrackVia

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Free Trial: Available

Kickserv

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Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Smart Service

Pricing model: One Time License
Free Trial: Available

REALTRAC

Starting from: 189.00/month
Pricing model: Subscription

VISCO

Starting from: 95.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Service Fusion Pricing Reviews

Pros

  • The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.Jason A.Read the full review
  • Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.Heidi J.Read the full review
  • Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.Braxten T.Read the full review

Cons

  • The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.CM S.Read the full review
  • The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.Makenzie G.Read the full review
  • Another Broken Software With Crappy Back-End Support.Aaron S.Read the full review
88%
recommended this to a friend or a colleague

25 reviewers had the following to say about Service Fusion's pricing:

Elainy M.

The best app, with a Con.

Used occasionally for free trial
Reviewed 2020-02-26
Review Source: Capterra

It really didn't do much for me because I refuse to pay the amount asked for 1 month but the free trial was incredible so if you can afford it go ahead and use the platform.

Pros
If you are searching for an app that allows you to manage your whole business and that allows you to track you workers or delivery etc. This is the best app I have tested for my business a big hard to understand at first but it is great to utilize if you have a great booming business.

Cons
The cons on this platform is that the monthly fees are way too expensive, I have never paid more than 30$ for any platform service and this platform has definitely exceeded my expectations on the pricing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Christopher D.

Great value

Used daily for less than 6 months
Reviewed 2018-11-15
Review Source: Software Advice

Overall we are happy with the value and the ease of use. It's missing a few features we liked but we are happy with the decision

Pros
Great features. Price is for unlimited users, which is huge value for our business rather than a pay-per-user model

Cons
Doesn't have a postcard mailing option or a good tag option like some other software we looked at, but there are decent workarounds

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wendy D.

Nice interface, need to enforce field techs signing into a valid job

Used daily for less than 6 months
Reviewed 2018-08-07
Review Source: Software Advice

I hope this gets remedied soon. I don't know how companies others are tracking job costs

Pros
The pricing is great but I'd pay more for more functionality. Clean interface and integration with Quickbooks.

Cons
Field technicians sign in that they are working but no requirement they select a valid job# so I have to manually review every job to get job costing. No open API.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jeff H.

Pretty Good Dispatch System

Used daily for 6-12 months
Reviewed 2017-02-16
Review Source: Software Advice

It needs some CRM features which are supposed to be out very soon, and it has some issues with recurring jobs, but the app is great for the maids in the field

Pros
The app and the price

Cons
CRM

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Vlad D.

Overall a great product but with some unintended limitations

Used daily for less than 6 months
Reviewed 2018-02-14
Review Source: Software Advice

Overall its a great alternative to mainstream applications at half the price.

Pros
Lots of functionality, very customizable. Can be adapted to multiple industries. Customer support is good and is able to resolve most concerns within the same day.

Cons
Some features are too complicated for day to day use and can be made easier. Some features dont work as intended, but are fixed through escalation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Diane R.

Wonderful

Used daily for free trial
Reviewed 2018-12-04
Review Source: Software Advice

Pros
Love the functionality of all customer info in one place, updating technicians remotely, easy to use app

Cons
The price is the only thing that could use some adjustment. I feel the price is a little too high but besides that all is good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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DJ P.

Good program

Used daily for 6-12 months
Reviewed 2019-10-02
Review Source: Capterra

Pros
Ease of use and price. Also really like the scheduling and dispatching

Cons
No offline capability. Also would like to see an easy way to order parts used

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Braxten T.

Bait & Switch

Used daily for less than 6 months
Reviewed 2018-03-01
Review Source: Software Advice

Bummed they gave up easily, I guess they focus on quantity not so much quality.

Pros
Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.

Cons
The setup, training, and customer support is a big issue if you are not familiar with this program. Their training to use this program is limited to scheduled screen sharing tutorials. If you want to have their support team to your office and train in-house they will charge for their team's time and for their travel expenses, lodging, and I'm sure other "fees". Was turned off with the unexpected charges for them to come out and properly set up our system. The sales team didn't show any motivation to work anything out and were quick to cancel our account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ryan B.

Best One Out There

Used daily for less than 6 months
Reviewed 2016-10-27
Review Source: Capterra

We have tried over 20 different CRM, and Field Service programs over the past year with various success. Service Fusion is by far the best product we have tried. We almost instantly fell in love with it. The admin staff boasts about how easy it is to use. The automated text message to clients indicating that you are on the way is brilliant. Our invoicing process is seamless now with the automated functions, and it syncs well with Quickbooks (a must for us). The product is outstanding, but so is the customer service. A couple of areas that need improvement are: - integration with google calendar - options to push forms into clients file from other apps on android (maybe there is?) - better CRM and Sales related functionality (I hear Q1 2017) - easier set-up of zones for booking in specific areas - in app distance measure for new client address from already scheduled jobs, or some sort of intuitive date selection (I know I'm asking a lot) Overall, you won't find a better scheduling, and field service app out there. I have tried so many and have often been left very disappointed. The price point is really good, the product works really well creating a better experience for our Customers.

Pros
Ease of use, price point, automated text to customer updates, excellent quickbooks sync, invoicing, billing options, layout, customer service,

Cons
Lacks google products integration, Limited Sales Pipeline, CRM Functionality,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Don M.

Easy to use platform backed by stellar service

Used daily for less than 6 months
Reviewed 2018-01-26
Review Source: Capterra

Pros
Very user friendly and loaded with features for a price that is unbelievable. There is no per user fee!!

Cons
I cannot directly import csv files for my price lists. I have to submit them to the support team. If I had this capability, this would be the perfect solution to my company. It is by far still the best though!

Response from Service Fusion


Hi Don: Thanks for the great review! We truly appreciate your support. The data import feature is actually already in the works, so please keep an eye out for the feature announcement on the sign in page and the help site Release Notes section. In the meantime, our support team will gladly handle any imports you may need at no additional cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lance M.

Easy to use and easy to set up and customer service is on point.

Used daily for less than 6 months
Reviewed 2019-06-03
Review Source: Software Advice

So far so good, we love the price, the user friendly ability and setup, and all of the features with the ability to customize it as we please.

Pros
Setting up the software is simple and if you have any questions customer support is right there to help.

Cons
When you are at a job without cell service the program will not work, so you would have to write down info and then enter it when you get service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joey C.

Great Program

Used daily for 2+ years
Reviewed 2021-02-26
Review Source: Capterra

Pros
I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.

Cons
This software offers a little less than some of the more popular programs but you definitely get the best value using this program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Emilia M.

Learning the

Used daily for less than 6 months
Reviewed 2016-11-22
Review Source: Software Advice

I am liking the layout but have much to learn in the way of maneuvering efficiently to all the screens. Patience.

Pros
Cost was really good for the quality of the solution.

Cons
Would like to delete the invoicing/payment portion and may learn how to do that with time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Nick P.

Best on the market for service providers!

Used daily for less than 6 months
Reviewed 2017-10-10
Review Source: Capterra

Pros
As a moving company we experience many variables in the field on a daily basis. I have tried many CRM and field management software programs and nothing compares to Service Fusion. THIS SOFTWARE DOES EVERYTHING YOU CAN THINK OF AND MORE!.. Especially for the price. Support team is always available and they have many helpful videos online as well.

Cons
Complicated learning curve. I would also like to see the company calendar sync with google (not just individual employee calendars).

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Steve B.

Far and away the best software we found

Reviewed 2015-05-03
Review Source: Capterra

All I can say is "wow!" It was not a close competition when we test-drove alternative field service software. Very fast, while most others were slow. Simple, intuitive, quickly-learned, reasonably priced, while the others were complex, cluttered with features that didn't apply to our business, expensive, and were graphically-impaired. All software we tried that was in some ways similar seemed under-developed, and not-ready-for-market. State-of-the-art when it comes to best practices on features. Productivity-improvers that you would have never thought of, like email message creation with templates and field fill-ins just one click away, so you can both call and email the customer at the same time to increase response. ALL our employees, both office and technicians love this software. And I've never worked with a software company so willing to listen to features I wanted, then implement them in a matter of short weeks. You're missing a bet if you don't give Service Fusion a look.

Rating breakdown

Ease of use
Customer support

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Danielle J.

5 stars

Used daily for 6-12 months
Reviewed 2020-10-21
Review Source: Capterra

Overall SF is light years ahead of our previous software. They do have some things to work out, but it is very obvious that they are making changes. They are affordable and have awesome support.

Pros
Service Fusion is actively upgrading their products. The last software company I was with for about 8-ish years, not once did they upgrade anything. SF customer service is amazing. It is very easy to get ahold of them. SF is very customizable, and while that can be overwhelming with all of the various settings, their support staff is always available to help figure it out.

Cons
Sometimes it seems that the features were designed by someone who has never used it before. For example. their reporting section is atrocious. It is very obvious that whoever was in charge of designing the reporting section has never actually ran reports. I know that this is a feature that SF is currently rebuilding and I can't wait to see the new set up!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Terra N.

Plumbing Contractor

Used daily for 1-2 years
Reviewed 2019-09-25
Review Source: Capterra

We have never had a problem with Service fusion, anytime we have a question, we are able to contact a real person to assist us.

Pros
Service fusion is very affordable, and has nice perks, such as setting an auto email/text to customers - that relieves our office staff from having to do this, so they can focus on different areas of the company.

Cons
Reporting options - I wish there was more friendly reports that you could generate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Joel H.

Unbelievable Software for the Price

Used daily for 1-2 years
Reviewed 2018-08-16
Review Source: Software Advice

I highly recommend giving them a shot and trying out their demo. Their staff is great and always willing to help with any problems you may encounter.

Pros
- Pay one low fee for unlimited users and access to the system; not having to pay per user can lead to huge savings! - Offers incredible functionality at a low cost. - Customer support is truly incredible; they offer chat and phone support all based in the United States. - Built-in support for syncing with QuickBooks Desktop software, works very well and puts data into QuickBooks exactly as it should - Ability to upload photos to work orders, this gives management the ability to truly see what was done on a job. - Offers great tracking functions for keeping staff working efficiently. - System can call or text customers to alert them that you are coming. - Allows for custom document creation so you can create and style your own paperwork with all your required verbiage. - Allows for simple inventory tracking and purchase orders which can work well for general item tracking. - Separate Mobile app syncs perfectly with system and allows office staff to see technicians progress as they update their mobile app. - Has ability to tie trucks to GPS through one of their partners to better track your service fleet and give more accurate arrival estimates. - Built-in private messages system allows techs and office staff to chat so communication is clear and always documented.

Cons
- QuickBooks sync works well, but only allows for one chart of account to be assigned so if you use charts of account to track items/sales in QuickBooks you will need to update these manually or come up with another automated process to keep new items that are added correct. - Inventory control is not great for multiple warehouse or for users with more than a few trucks as technicians have to select the warehouse they want to pull from each time; there is no way to select a default warehouse like a tech's truck making inventory tracking more accurate. - If you are a small startup with only one or two trucks and one or two users this will cost you more than other similar software that charges per user. Once you past 8 - 10 users Service Fusion will start saving you serious money. It saved our group several thousand dollars a month when we switched.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sharon S.

Full Enterprise Solution for Field Service Operation

Used daily for 6-12 months
Reviewed 2019-12-05
Review Source: Capterra

Service Fusion is our field operations enterprise software. As an installation and service company, it serves as the CRM, produces estimates/quotes, facilitates dispatching and job notes collection. In addition, Service Fusion integrates with both QuickBooks desktop and QuickBooks Online. Invoices are creating in Service Fusion and pushed thru to QuickBooks as are customer payments, which allow us to invoice immediately upon the close out of a job without having to wait for part-time accounting staff to be in the office. Our prior process lost up to 4-7 days before invoices were processed. Service Fusion comes with mobile apps for field staff to check in and out of jobs which is used for project billing and payroll processing. We were able to eliminate the use of 4 separate programs upon implementation of Service Fusion: time tracker, calendar, teams collaboration software, and a service ticket tracking program.

Pros
Service Fusion's functionality allowed us to replace several separate program, reducing cost and increasing efficiency. Customers are able to digitally sign-off on techs' mobile devices upon project completion.

Cons
There are limited report options. Would like to have a checklist option for field techs, where they can actually check off the boxes as specific tasks are completed.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Christian V.

Exactly what we were looking for!

Used daily for less than 6 months
Reviewed 2018-05-24
Review Source: Software Advice

Staff at Service Fusion is great, very helpful and friendly.

Pros
It has many useful features to manage our work orders. It's easy to use and the fact that there's no limit of users makes it a powerful, cost effective tool for our company.

Cons
It has a text message feature to send and receive but unfortunately, it doesn't receive or send media.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kevin C. C.

A Must Have for the Service Industry

Used daily for less than 6 months
Reviewed 2018-09-14
Review Source: Capterra

Their onboarding support is amazing. The patience they have with questions and providing solutions, their services of importing your current databases and helping you set up ones you don't currently have, and the software's interface with accounting programs can have a company taking their business to the next level very quickly.

Pros
Easy to setup and use, it makes billing and customer service much faster. Inventory tracking and job costing becomes a breeze, and tracking billable hours allows a better understanding of areas that you are lacking in productivity.

Cons
I honestly cannot think of anything, it made such an improvement in our internal infrastructure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ricky G.

This software is phenomenal!

Used daily for 6-12 months
Reviewed 2018-03-06
Review Source: Software Advice

Pros
Its user friendly, its cloud based and its so practical that it makes it impossible to even think about using any other software. It has everything our company needs and whatever we don't have that we really need- the developers work with us to implement our changes- at no extra cost!

Cons
There really isnt anything not to love about this software- its just a matter of getting used to using a new program as well as seeing what fields work best for your company and how it can make your day go smoothly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark F.

Great software!

Reviewed 2017-03-16
Review Source: Capterra

We are a small startup that is merging several smaller players into a cooperative type organization. e looked into 2 other "major" players in this space. We trialed all of them, but for the money this gave us the most for our money. Service Fusion was able to create custom portals that allow for the flexibility of each organization with the ability for our admin to do their individual jobs within the program. Any questions or concerns were addressed that day, if not within the hour. We are still playing with some of the detailed functionality that we weren't even pitched on. It's fantastic software that was tailored to our needs, that comes with more added value as you become acquainted with it! So glad we went with them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Erik P.

Great software with even better support!

Used daily for less than 6 months
Reviewed 2017-04-03
Review Source: Software Advice

Our garage door company was looking to digitize our work orders and streamline the invoicing process from our techs in the field back our our personnel in the office. Service Fusion definitely fits the bill - with tons of features and integration with Quickbooks. We do things differently than most businesses as well, so the level of customization Service Fusion has, has really help us make this a great fit. Some of the features we do not use at this time, but they have given us something to look at for the future in terms of running and tracking marketing campaigns, setting up customer portals, etc. Otherwise, we now run our day-to-day out of this platform and it makes tracking our jobs, billing them, and keeping up with our workers much, much easier, and nothing slips through the cracks. To be honest, the pricing seemed too good to be true compared to their competitors, as well as no additional fee for support - I went into this thinking Tech Support would be lacking - DEFINITELY NOT THE CASE. This is hands down the best support I have received on any purchase I have made. There is no limit to them helping you, and they are super friendly and accommodating. On top of it all, when we asked for things not in the software, they went above and beyond to work with developers to see if it was possible to iterate the software to help us further, and they have been just more than helpful in onboarding and helping us to understand everything about the software. Couldn't be happier!

Pros
Customization, easy of use, customer support.

Cons
I would like to be able to process payments through here without using one of your vendors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

New, but VERY impressed with features for the money, and MOSTLY SUPPORT!

Used daily for less than 6 months
Reviewed 2019-03-21
Review Source: Capterra

Again, I'm new and just started managing people in it.. but my overall feeling is I can certainly run my business on it. I'm sure some things will annoy us and we'll wish it could do this or that, but it's very flexible to a variety of service/ field businesses. We're excited about choosing it and incorporating our processes around it.

Pros
I reviewed and tested over 15 softwares to help us run our property services company, and Service Fusion was the clear winner. Although lacking in some things I would like to see, it has more in one package at a reasonable price than all the others. I'm also excited about their new version coming out. Main reason for this review though is RAVE about the support I received from CSR; I believe a manager in support I was lucky enough to get on the phone when I called in. Before I spoke to CSR, I was still very lost on how to BEST apply the software to our business needs, and this was after 2 implementation meetings with my onboarding specialist. Long story, short, I spoke to CSR for 4 fast hours as he let me talk outloud and verbalize the multiple "if this then that" scenarios I would wrestle with to make sure I was using SF in the most efficient way possible. Then, after listening intently, and putting himself in my shoes, he would work with me to find the answer. To add to the best software service I have had in years, at the end of the call, he asked me to hold as we were wrapping up 2 last points so he could say goodbye to his team as they were leaving for the day. Then, CSR spoke to me for another 30 to 45 minutes AFTER he was done for the day. Before my call with CSR, I felt like I was a 2 out of 10 on the program. After my call, I felt like I was a 8/9 out of 10. THAT is the type of support that will help us succeed with SF!

Cons
New so still finding things out, but 1 thing is there seem to be some fields that aren't that functional; more placeholders. If they were functional based on the data they contain, it would be amazing! For example, you can put how many manhours per unit of measure a service costs. However, when you ad a quantity, it doesn't calculate the manhours; it's more of just a placeholder?! Reporting could be a little more custom too. I'm hopeful some of these things are going to be addressed in V2 sometime this year, but even if they aren't, this is still a LOT of engine and features for the money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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