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ServiceTitan

Management software for service contractors

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ServiceTitan - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

ServiceTitan overview

Based on 310 verified user reviews

What is ServiceTitan?

ServiceTitan is a field service management tool with key features that include customer database management, job scheduling, mobile access, billing and invoicing, and more.

Who uses ServiceTitan?

By industry, ServiceTitan reviewers are most commonly professionals in construction (55%). The most frequent use case cited by reviewers is field service management (53%).

What do users say about ServiceTitan pricing?

Reviewers indicate that ServiceTitan provides strong value through its comprehensive features, and some users report the free trial is helpful. However, many reviewers feel the high price, hidden fees, and variable costs are significant drawbacks.

Starting price

view pricing plans

Pros & Cons

Invoicing

Ease of Use

Payment Processing

High and variable pricing

Persistent bugs and technical issues

ServiceTitan’s user interface

Ease of use rating:

4.3

(310)

ServiceTitan pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(35)

3-4(60)

5(215)

What do users say about ServiceTitan?

ServiceTitan is a field service management tool with key features that include customer database management, job scheduling, mobile access, billing and invoicing, and more.

Select to learn more

Who uses ServiceTitan?

Based on 310 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Construction

Consumer Services

Utilities

Electrical/Electronic Manufacturing

Others

Use cases

Field Service Management

HVAC

Service Dispatch

Scheduling

Job Costing

ServiceTitan's key features

GetApp's analysis of 49 verified user reviews collected between March 2022 and December 2024 identifies ServiceTitan's most critical features and summarizes user sentiment about those features.

Scheduling

4.3

Reviewers appreciate ServiceTitan's scheduling capabilities for their flexibility and customization options. They find it easy to schedule jobs, optimize technician routes, and manage multi-day tasks. Users report that the dispatch board is user-friendly and allows for efficient route planning. However, some reviewers mention challenges with setup and support, and the need for better integration with other components like Google Calendar. They say the capacity planning aspect is particularly valuable for maintaining order and efficiency in daily operations. Of the 23 ServiceTitan users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.

See related user reviews

“Scheduling is flexible, you can customize it to your needs. There are scheduling tools to help make technician travel more efficient. On the dispatch board, you can view and optimize technician routes, and more. ”

Denise I.

Customer Service and Dispatch Manager

“You can schedule the same job to different techs with different hours or even days at the same time. Makes it so much easier for multi-day jobs.”

Nayiry Y.

Accounting, HR

Mobile access

4.1

Users report that ServiceTitan's mobile access is essential for field technicians, allowing them to access data, provide pricing, and take photos and videos on the job. They find the app reliable, even offline, as it saves data locally and syncs when back online. Reviewers indicate that the app works well across devices and integrates seamlessly with the office software. However, some mention the need for improvements in offline functionality and scaling issues on different devices. Of the 18 ServiceTitan users who gave detailed accounts of their use of Mobile Access, 100% rated this feature as important or highly important.

See related user reviews

“It is imperative in today's paperless society to have an app on a mobile device that is reliable foe technicians to be able to access and use in the field. We have not had any issues with the mobile app not working. When there is no service, it saves all of the data locally on the device and then syncs to the office when it's back on network. ”

Paige H.

Owner

“Thanks to ServiceTitan's mobile access feature, technicians can provide pricing on the job. They can also take photos and video straight from the application. The one drawback is that sometimes things don't load correctly the first time. ”

Ryan K.

No Title

Billing & invoicing

4.2

Reviewers highlight ServiceTitan's billing and invoicing capabilities as user-friendly and efficient. They appreciate the integrated payment processor, which allows for same-day collection and sending electronic invoices. Users find it helpful to build custom templates and offer multiple payment options. They say the integration with QuickBooks is beneficial, though some mention the manual batching process as cumbersome. Overall, they find the invoicing process smooth and time-saving, with continuous improvements being made. Of the 17 ServiceTitan users who gave detailed accounts of their use of Billing & Invoicing, 94% rated this feature as important or highly important.

See related user reviews

“Being able to bill and invoice customers through Service Titan and not having to use a secondary app is extremely useful and handy, and saves us tons of time instead of going from one app to another, to another.”

Zachariah R.

IT Manager

“Billing and Invoicing are super easy and gives our customers access to their online accounts.”

Gary C.

CFO

All ServiceTitan features

Features rating:

4.2

(310)

Contact database

3.7

(17)

Cost estimating

5.0

(1)

Customer management

3.0

(4)

Customizable reports

3.0

(5)

Electronic payments

4.0

(1)

Estimating

3.5

(8)

For commercial and/or industrial electrical contractors

4.0

(1)

Inventory tracking

1.0

(1)

Irrigation tracking

5.0

(1)

Job scheduling

3.6

(11)

Job tracking

4.9

(9)

Labor rates

4.0

(1)

Lead management

2.5

(4)

Online time clock

3.0

(2)

Payment collection in the field

3.3

(3)

Photo capture

3.0

(1)

Project management

4.8

(6)

Real-time scheduling

4.6

(26)

Reminders

5.0

(1)

Reporting & statistics

3.6

(5)

Reporting/Analytics

3.0

(2)

SMS messaging

5.0

(1)

Supplier management

4.0

(1)

Task management

4.2

(5)

Workflow management

2.4

(5)

Activity tracking

4.2

(5)

Commercial/Industrial

5.0

(1)

Confirmations/Reminders

3.0

(2)

Accounting

2.0

(2)

Customer database

4.4

(66)

Quotes/Estimates

4.0

(54)

Service history

4.3

(40)

Dispatch management

4.3

(59)

Real-Time updates

4.0

(13)

Job management

4.3

(15)

Customizable forms

4.1

(15)

Document management

4.1

(18)

Invoice management

3.9

(16)

Payment processing

3.9

(10)

Accounting integration

3.6

(44)

CRM

4.3

(16)

Timesheet management

3.0

(13)

Time tracking

3.4

(7)

QuickBooks integration

3.4

(10)

Calendar/Reminder system

4.0

(6)

Online booking

4.0

(9)

Real-Time data

3.9

(17)

Work order management

4.0

(20)

Calendar management

3.9

(41)

Bid management

3.6

(11)

Data import/export

3.5

(8)

Activity dashboard

5.0

(3)

File storage

3.8

(4)

Routing

4.1

(12)

Equipment tracking

4.2

(14)

Contract/License management

3.3

(7)

Availability management

5.0

(1)

Progress reports

3.7

(3)

Compliance management

3.0

(1)

Project tracking

4.0

(6)

Customizable templates

4.5

(2)

Inventory management

3.1

(7)

Third-Party integrations

3.2

(6)

Takeoff

3.0

(2)

Alerts/Notifications

1.7

(3)

Employee management

5.0

(3)

GPS

3.3

(6)

Electronic signature

3.5

(6)

Work order creation

(0)

Website integration

(0)

Payroll management

(0)

Pest activity tracking

(0)

Pesticide usage tracking

(0)

Preventive maintenance

(0)

Self service portal

(0)

Project billing

(0)

Automated scheduling

1.0

(1)

Warranty tracking

(0)

Visual assemblies

(0)

Sales reports

(0)

Sales pipeline management

5.0

(1)

Purchase order management

(0)

Sales approval

(0)

Risk management

(0)

Resource scheduling

(0)

Real-Time reporting

(0)

Audit trail

(0)

Technician management

(0)

Recurring appointments

(0)

Appointment scheduling

(0)

API

(0)

For lawn care

(0)

For hvac companies

(0)

For handyman industry

(0)

Client tracking

(0)

For carpet cleaners

(0)

For aec industry

(0)

Fleet management

(0)

Fitting Management

(0)

Commercial

(0)

Equipment management

(0)

Equipment maintenance

(0)

Employee scheduling

5.0

(1)

Email marketing

4.0

(2)

Electrical estimating

(0)

Document storage

(0)

Commission management

(0)

Customer history

1.0

(2)

Cost tracking

(0)

Cost database

(0)

Contractor management

(0)

Contact management

3.0

(2)

Construction Tracker

(0)

Budget tracking

(0)

Onboarding

(0)

Multi-Location

(0)

Monitoring

(0)

Mobile app

(0)

Marketing automation

(0)

Maintenance scheduling

5.0

(2)

Location tracking

3.0

(2)

Budgeting/Forecasting

(0)

CAD tools

(0)

Job costing

5.0

(1)

Change order management

3.3

(3)

Chemical usage tracking

(0)

Inventory control

(0)

Inspection management

(0)

Incident management

(0)

Groundskeeping management

(0)

Forecasting

(0)

For residential

(0)

For plumbing industry

(0)

For pest control companies

(0)

For locksmiths

5.0

(1)

ServiceTitan awards

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ServiceTitan integrations (49)

Integrations rated by users

We looked at 310 user reviews to identify which products are mentioned as ServiceTitan integrations and how users feel about them.

QuickBooks Online

Integration rating: 4.4 (5)

“Being able to just import our transaction into QB is vital to keep business moving and ease of work on bookkeping.”

“This is our financial system. Thank goodness we did not rely on Service Titan”

Paige H.

Owner

1/2

ClearPathGPS

Integration rating: 5.0 (1)

“Helps us keep track of our technicians and know where they are, so if we get a call, we can schedule the closest technician to it.”

Zachariah R.

IT Manager

QuickBooks Online Advanced

Integration rating: 4.6 (10)

Rilla

Integration rating: 5.0 (4)

Sage Intacct

Integration rating: 4.8 (4)

Google Maps

Integration rating: 4.5 (2)

GPS Insight

Integration rating: 2.5 (2)

Podium

Integration rating: 1.0 (1)

pulseM

Integration rating: 5.0 (1)

XOi

Integration rating: 5.0 (1)

ServiceTitan customer support

What do users say about ServiceTitan customer support?

Customer support rating:

3.8

We analyzed 76 verified user reviews to identify positive and negative aspects of ServiceTitan customer support.

Widely noted by reviewers, ServiceTitan's customer support is responsive and often provides quick assistance when issues arise.

A number of users highlight the support team's professionalism, friendliness, and willingness to help with onboarding and daily tasks.

Multiple users appreciate the knowledgeable staff and the regular follow-ups, making transitions and troubleshooting smoother.

A minority of users report long wait times, difficulty reaching support, and inconsistent quality or expertise among support agents.

Support options

Faqs/forum

Phone support

Email/help desk

Knowledge base

Chat

Training options

Webinars

In person

Documentation

Live online

Videos

To see what individual users say about ServiceTitan's customer support, check out the review snippets below.

“World class technical support, one of the best I have ever worked with, they obviously know the product, and when they need to follow up, they have some of the best time to answer rates I have seen.”

Dominic B.

Operations Manager

“Overall, Customer service has been pretty responsive, although not always able to provide a viable solution or work-around to issues.”

Rob S.

Service Manager

“It is very hard to get ahold of support and we are not getting timely assistance and / or call backs.”

Scott K.

Operations Manager

ServiceTitan FAQs

Q. Who are the typical users of ServiceTitan?

ServiceTitan has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What is ServiceTitan used for?

ServiceTitan is a field service management system that offers an all-in-one web-based solution for running businesses. ServiceTitan also offers an a tablet app to give technicians the tools they need to complete jobs and get the most value out of each customer. Key features include scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on business performance, and analyzing sales patterns. ServiceTitan helps track performance of technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. The software pinpoints areas of business that can be improved, including how to identify specific training for the staff. Track which marketing channels are driving phone calls to help them get the most return on their investment. ServiceTitan also supports tracking unsold estimates, ensuring they never leave any revenue on the table. ServiceTitan critically supports technicians in the field using either Android or iOS tablets that allow them to view their assigned jobs. It provides full GPS support to get them to the job on time, automatic job status updates so they never have to estimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give their customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let users find inefficiencies and even create custom workflows. It also offers scheduled custom reports, and set alerts for cancelled jobs and unbooked calls.

Q. What are the benefits of using ServiceTitan?

Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.

Q. What languages does ServiceTitan support?

ServiceTitan supports the following languages:
English

Q. Does ServiceTitan support mobile devices?

ServiceTitan supports the following devices:
Android, iPad, iPhone

Q. Does ServiceTitan offer an API?

No, ServiceTitan does not have an API available.

Q. What level of support does ServiceTitan offer?

ServiceTitan offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat