Shipfusion Reviews - Pros & Cons, Ratings & more

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Shipfusion offers scalable ecommerce fulfillment for DTC brands, with real-time order visibility, dedicated account management, and advanced reporting. Our integrated platform handles inventory, returns, and custom projects, ensuring cost-effective, reliable, and tech-enabled logistics solutions.

Shipfusion

Web-based

Founder

Their onboarding was particularly good. The team there was amazing and incredibly responsive.

Marketing Director

It's like having an extended customer support team on your side. I couldn't recommend them more highly if you need a solid, reliable fulfillment partner for your business.

Has been great working with Shipfusion and they are super accommodating when it is needed.

What I love most about ShipFusion is how intuitive and easy to use their customer interface has been to use.

Some misunderstanding regarding pricing and fees in the beginning. Changing prices (probably due to the nature of the industry not because of the company).

Co-founder 

As a relatively lean startup with only 4 employees, trying to handle this on our own was time consuming and costly.

VP Sales and Marketing 

It was difficult to figure out how to get a project done that was out of the scope of what we need done. It was also difficult not knowing when product would be receiving.

It may be due to an extremely poor experience with a different 3PL which paved the way for ShipFusion's already on-point functionality to shine like a supernova in the night sky (yes that may be a bit OOT), but if I had to give a median score of all aspects of the experience, I'd give a solid 9 - with the occasional dip below into the 8 range and definitely occasional 10 score.

ShipFusion - Helps the little guys

Hi Daniel, thank you for your feedback. We're very happy to hear that your experience at Shipfusion has been really positive - we also appreciate the shoutout; Amanda is a rockstar! We're always working to improve our products and services to best serve our customers; stay tuned for upcoming new feature releases and tune ups for the Customer Portal. We think you'll love it!

We onboarded with Shipfusion coming from another 3pl who was an absolute nightmare. They got us onboarded quickly, were incredible diligent the whole way through, and then start fulfilling orders without issue. 

[sensitive content hidden], our account manager, hears from us more than she would probably like. Even though that is the case, she has been nothing short of stellar. We get quick responses that answer all of our questions. 

I think in this industry - you hear a lot of the same BS from 3PLs about how they want to be your partner, and how they go the extra mile, but none of that matters till you see it in practice. 

I can confidently say Shipfusion puts it into practice. 

To share an example - we had one major fulfillment issue in the 5 months we have worked with them where around ~75 orders (for context, we do around ~350 orders a day) we're incorrectly fulfilled. We caught the issue Sunday, emailed that night, and by 10 AM the next morning [sensitive content hidden] had responded with a detailed report of what happened, what orders we're impacted, and what they we're doing to make it right. 

I am a firm believer that a businesses true colors show when they are faced with righting a wrong, and I can confidently say that Shipfusion nailed that test. 

We have worked with 5 other domestic and international 3PLs, and I mean it when I say this team is the best of the best. They are true partners, and we are so excited to grow with them.

Best in the industry 

Hi Daniel, thank you for your very detailed feedback! We're elated to hear about your amazing experience with Shipfusion. Our client success team strives to act as an extension of your business so that way, we can serve you best. Thank you for your partnership and we look forward to growing together!

Our overall experience with Shipfusion has been nothing short of incredible. From the very beginning, they have consistently exceeded our expectations in every aspect of their service. Their attention to detail, commitment to excellence, and dedication to customer satisfaction have made a significant impact on our operations. We've seen firsthand how their expertise and reliable support have streamlined our logistics, allowing us to focus more on growing our business. Their team's professionalism and responsiveness have instilled a deep sense of trust and confidence in their ability to handle even the most complex challenges with ease. In short, partnering with Shipfusion has been a game-changer for us, and we couldn't be more pleased with the outstanding experience we've had working with them.

Shipfusion is the BEST!

Hi Collin, thank you for taking the time to write a detailed review! We are very happy to see that you're experience with Shipfusion has been incredible. We appreciate your continued support and partnership!

Great 3PL for first time shippers

Hi Lisa, we appreciate your feedback and thanks for sharing! Depending on the carrier/service, speed and quality will certainly be reflected on the price. At Shipfusion, we pride ourselves in providing very competitive carrier rates and our dedicated team is constantly working with our carrier partners to ensure that. We recommend reaching out to your Account Manager to see how you can further optimize your carrier strategy!

A+ Portal Software

Hi Erik, thank you for taking the time to share your experience! Our Knowledge hub is undergoing major content updates with the help articles and you can also expect more helpful material such as recorded demos, future webinars, etc. Stay tuned!

I work with the Ship Fusion Team every day. They are some of my most trusted parents, and I know I can count on them. Ship Fusion's portal is the best 3PL WMS I've used so far. It is one of my most important tools, from reporting to projects and live data. Their WMS is incredible. 

Why you should work with Ship Fusion

Thanks for taking the time to share your experience, Enrique! 

Regarding our east coast presence, our facility in Pennsylvania is set to go online very soon - feel free to speak with your Account Manager for more information.

Overall it was a good experience. We really appreciate support from everyone.

Food

Thanks so much, Jason, for letting us know how you feel about Shipfusion. 

Solid Platform, We Use Their Shopify Integration Daily

Thanks, Dan for taking the time to share your great experience with Shipfusion

GREAT SERVICE, SIMPLE TO USE!

Thanks, Nina for sharing your experience with Shipfusion. 

We started using Shipfusion since July 2020 - the company helped us expand to the US market and provides a great solution for us and our customers in the US. So far, there has been no issues with regards to shipping times, fulfillment or communication.

A good, reliable 3PL for our e-commerce business

Great to hear your feedback on Shipfusion, Tien. Thank you. 

Recommended for shipping services.

ShipFusion - Software Review

Has been great working with Shipfusion and they are super accommodating when it is needed.  

Great software for logistics and data

We LOVE Ship Fusion - we have had nothing but great experiences with this 3PL. 

The Best!

Yay for Shipfusion

Great for fulfillment

My overall experience with ShipFusion has been incredibly positive. We have a dedicated account manager that I can reach out to at any time. He is responsive and always willing to help work through the problem with you. Our packages are well-prepared, shipped on time and on the rare occasion there is a customer issue, ShipFusion is quick to help us investigate and resolve what happened. It's like having an extended customer support team on your side! I couldn't recommend them more highly if you need a solid, reliable fulfillment partner for your business.

A great partner for fulfillment in your business.

ShipFusion uses a great software, but we have had issues with their warehouses. 

Useable, Intuitive Software 

Thanks for taking the time to share about your time using Shipfusion, Alyssa. 

Positive - I've enjoyed working with Shipfusion

Solid & Accessible 3PL

Overall we've had a great experience. Very clear communications and easy to work with.

Easy to Use 3PL Solution

Working with Shipfusion has been a great experience all around. Their knowledgable staff made the fulfilment of our products a breeze, and gave us the time to focus on growing our business. When our team has any questions we could rely on our account rep to guide us through the process - we are very pleased with the level of attention we receive.

Excellent service!

We originally went with Shipfusion for our logistics needs because they seemed to be the most flexible out of all the 3PL providers looked into.  Throughout the years we have been in partnership with them, they have continued to provide the same level of attention to our needs as they did in the beginning.  They go above and beyond in their service and have helped us with last minute shipping, customs, and other issues multiple times.  They are very knowledgeable and quick to reply to any inquiry.  They've even helped us out with custom solutions to meet our logistics needs.

Great service all the time

We started small but shipfusion.com helped us as we increased sales! It was a HUGE difference not having to worry about packing and shipping orders. They made it so much easier for us to grow!

They helped us scale and great communication 

We have used Shipfusion to manage parts of our inventory in NY and to assist us with expedited shipping services. Their support is very reliable and professional. We recommend them to other companies in need of shipping and inventory support. 

Great Inventory Management

Shipfusion handled our product fulfillment and inventory management with professionalism and care. Before our company started working with shipfusion, we handled all of the inventory management and fulfillment ourselves. As a relatively lean startup with only 4 employees, trying to handle this on our own was time consuming and costly. Shipfusion handled every aspect of our fulfillment needs. Once orders were placed, we never had to worry about getting shipments out on time or additional costs with Canada post for rush orders - shipfusion  allowed our company to focus improving our product and our business. Working with them was one of the smarter decisions we made as a company. Highly recommend! 

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