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Facility Management Software with Billing & Invoicing

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MaintainX logo
4.8
556

Manage Maintenance and Operations. Without the Paper Stacks.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.8
Pros and Cons from MaintainX users   
avatar
+15
The best benefit on MaintainX for me is keeping up with what needs to be done, we have 37 locations over two states and it helps me stay informed and prioritize deployment of assets.
The one thing I dislike about the app is that when work orders are closed they still.appear in closed orders for my team. I would.love to see the option to archive these while still be searchable.
I love this app, Very easy to open and to record any safety Or maintenance issues , So easy to submit photos and any notes that need to go along With your observations, It’s quick and user friendly.
It was a mess without a method to keep communication organized. The previous person in my position would just scribble a jumble of notes to try and remember everything.
I will keep using it and recommend it to anyone who is looking for a maintenance software... it works well and has excellent support when you run into a jam and need help.
Scheduling is a pain as you cant reorder the jobs on a calendar. Cant easily see who is assigned to a job in calendar view.
The seamless transition between the desktop and the mobile app make this a really nice solution. The reporting, filtering and scheduling abilities of the work orders is really nice and easy to use.
Full/ no visibility is not quite what I need for some of my staff.
Our overall experience with MaintainX has been great. They have great customer support, a very easy to set-up system, and the system very easy for users to learn and use.
The ease of use is wonderful and the company's customer service has been great.
Simple enough to manage home maintenance. As a maintenance professional myself this app can be as complex as you like but for home applications it is perfect.
I most liked the ease of use, the user friendly UI, the cost, and the customer service.
Great features even in the free plan and even better in the premium.
It save me time, so it saves me money. The price is great for the number of contracted labor's.
The neatness of the work order PDF exports is very professional. Ability to build asset profiles and share with all users.
It has it all from procedures to parts, Very user friendly, training takes 5 minutes. Integration to my business was seamless.
The organization, the easy use of the app, almost every thing was amazing.
I love the integration of procedures into workorders.
The best benefit on MaintainX for me is keeping up with what needs to be done, we have 37 locations over two states and it helps me stay informed and prioritize deployment of assets.
The one thing I dislike about the app is that when work orders are closed they still.appear in closed orders for my team. I would.love to see the option to archive these while still be searchable.
I love this app, Very easy to open and to record any safety Or maintenance issues , So easy to submit photos and any notes that need to go along With your observations, It’s quick and user friendly.
It was a mess without a method to keep communication organized. The previous person in my position would just scribble a jumble of notes to try and remember everything.
I will keep using it and recommend it to anyone who is looking for a maintenance software... it works well and has excellent support when you run into a jam and need help.
Scheduling is a pain as you cant reorder the jobs on a calendar. Cant easily see who is assigned to a job in calendar view.
The seamless transition between the desktop and the mobile app make this a really nice solution. The reporting, filtering and scheduling abilities of the work orders is really nice and easy to use.
Full/ no visibility is not quite what I need for some of my staff.
Our overall experience with MaintainX has been great. They have great customer support, a very easy to set-up system, and the system very easy for users to learn and use.
The ease of use is wonderful and the company's customer service has been great.
Simple enough to manage home maintenance. As a maintenance professional myself this app can be as complex as you like but for home applications it is perfect.
I most liked the ease of use, the user friendly UI, the cost, and the customer service.
Great features even in the free plan and even better in the premium.
It save me time, so it saves me money. The price is great for the number of contracted labor's.
The neatness of the work order PDF exports is very professional. Ability to build asset profiles and share with all users.
It has it all from procedures to parts, Very user friendly, training takes 5 minutes. Integration to my business was seamless.
The organization, the easy use of the app, almost every thing was amazing.
I love the integration of procedures into workorders.
The best benefit on MaintainX for me is keeping up with what needs to be done, we have 37 locations over two states and it helps me stay informed and prioritize deployment of assets.
The one thing I dislike about the app is that when work orders are closed they still.appear in closed orders for my team. I would.love to see the option to archive these while still be searchable.
I love this app, Very easy to open and to record any safety Or maintenance issues , So easy to submit photos and any notes that need to go along With your observations, It’s quick and user friendly.
It was a mess without a method to keep communication organized. The previous person in my position would just scribble a jumble of notes to try and remember everything.
I will keep using it and recommend it to anyone who is looking for a maintenance software... it works well and has excellent support when you run into a jam and need help.
Scheduling is a pain as you cant reorder the jobs on a calendar. Cant easily see who is assigned to a job in calendar view.
The seamless transition between the desktop and the mobile app make this a really nice solution. The reporting, filtering and scheduling abilities of the work orders is really nice and easy to use.
Full/ no visibility is not quite what I need for some of my staff.
Our overall experience with MaintainX has been great. They have great customer support, a very easy to set-up system, and the system very easy for users to learn and use.
The ease of use is wonderful and the company's customer service has been great.
Simple enough to manage home maintenance. As a maintenance professional myself this app can be as complex as you like but for home applications it is perfect.
I most liked the ease of use, the user friendly UI, the cost, and the customer service.
Great features even in the free plan and even better in the premium.
It save me time, so it saves me money. The price is great for the number of contracted labor's.
The neatness of the work order PDF exports is very professional. Ability to build asset profiles and share with all users.
It has it all from procedures to parts, Very user friendly, training takes 5 minutes. Integration to my business was seamless.
The organization, the easy use of the app, almost every thing was amazing.
I love the integration of procedures into workorders.
Yardi Facility Manager logo
0

Maintenance management software

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Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from Yardi Facility Manager users   
No pros & cons found
FMX logo
4.7
411

Optimize your facilities and maintenance operations

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.9
Pros and Cons from FMX users   
+15
My experience with FMX has been fantastic, the team has been really helpful and patient while we modify this software for our needs.
In the past, the method of communicating the facility needs of staff and students has been fairly disorganized, and many times, disjointed.
The staff - I know that isn't software, but the fun training videos they post and they way they engage the user is important to how much I enjoy using the software as a complete experience.
If you are looking for something beyond an tool for running operationally, this may struggle.
Great product for a great price. Quick to help in understanding product and improving it.
Some of our operators have expressed how difficult it is to recall past comments in the "Log" section.
The commitment of the product specialists and customer support personnel. The integration with the building automation software is wonderful.
I would be remiss if I failed to mention how spectacular their customer service is.
Our overall experience has been excellent. The staff at FMX are friendly, helpful and, if any issues/questions arise, they quickly address the problem, which has been very few.
Overall, the implementation and actual use of the software was seamless. We are so glad we found it are able to integrate it into our organization.
The schedule request module is terrific. Being able to set up approval queues, notifications, recurring events, and more have made facility scheduling much more streamlined.
The software is easy to use, the calendar view is nice. FMX is helpful and they are always exploring new ideas and implementations in the software.
It has a lot of features to fit many needs in an organization. The support is fantastic and they can assist in anything.
I liked the ease of use and the transparency of the software.
We mainly use FMX as a facilities maintenance request and project request software. Overall, we love the ease of use and the customer service.
Amazing customer support. Every question we have had about the software has been answered quickly, and most often results in us getting more use out of it.
FMX is extremely easy and intuitive for our users which range from students to academic professionals. It is an excellent communication and tracking system that allows users to attach photos.
Easy to use and good price as compared to competition.
My experience with FMX has been fantastic, the team has been really helpful and patient while we modify this software for our needs.
In the past, the method of communicating the facility needs of staff and students has been fairly disorganized, and many times, disjointed.
The staff - I know that isn't software, but the fun training videos they post and they way they engage the user is important to how much I enjoy using the software as a complete experience.
If you are looking for something beyond an tool for running operationally, this may struggle.
Great product for a great price. Quick to help in understanding product and improving it.
Some of our operators have expressed how difficult it is to recall past comments in the "Log" section.
The commitment of the product specialists and customer support personnel. The integration with the building automation software is wonderful.
I would be remiss if I failed to mention how spectacular their customer service is.
Our overall experience has been excellent. The staff at FMX are friendly, helpful and, if any issues/questions arise, they quickly address the problem, which has been very few.
Overall, the implementation and actual use of the software was seamless. We are so glad we found it are able to integrate it into our organization.
The schedule request module is terrific. Being able to set up approval queues, notifications, recurring events, and more have made facility scheduling much more streamlined.
The software is easy to use, the calendar view is nice. FMX is helpful and they are always exploring new ideas and implementations in the software.
It has a lot of features to fit many needs in an organization. The support is fantastic and they can assist in anything.
I liked the ease of use and the transparency of the software.
We mainly use FMX as a facilities maintenance request and project request software. Overall, we love the ease of use and the customer service.
Amazing customer support. Every question we have had about the software has been answered quickly, and most often results in us getting more use out of it.
FMX is extremely easy and intuitive for our users which range from students to academic professionals. It is an excellent communication and tracking system that allows users to attach photos.
Easy to use and good price as compared to competition.
My experience with FMX has been fantastic, the team has been really helpful and patient while we modify this software for our needs.
In the past, the method of communicating the facility needs of staff and students has been fairly disorganized, and many times, disjointed.
The staff - I know that isn't software, but the fun training videos they post and they way they engage the user is important to how much I enjoy using the software as a complete experience.
If you are looking for something beyond an tool for running operationally, this may struggle.
Great product for a great price. Quick to help in understanding product and improving it.
Some of our operators have expressed how difficult it is to recall past comments in the "Log" section.
The commitment of the product specialists and customer support personnel. The integration with the building automation software is wonderful.
I would be remiss if I failed to mention how spectacular their customer service is.
Our overall experience has been excellent. The staff at FMX are friendly, helpful and, if any issues/questions arise, they quickly address the problem, which has been very few.
Overall, the implementation and actual use of the software was seamless. We are so glad we found it are able to integrate it into our organization.
The schedule request module is terrific. Being able to set up approval queues, notifications, recurring events, and more have made facility scheduling much more streamlined.
The software is easy to use, the calendar view is nice. FMX is helpful and they are always exploring new ideas and implementations in the software.
It has a lot of features to fit many needs in an organization. The support is fantastic and they can assist in anything.
I liked the ease of use and the transparency of the software.
We mainly use FMX as a facilities maintenance request and project request software. Overall, we love the ease of use and the customer service.
Amazing customer support. Every question we have had about the software has been answered quickly, and most often results in us getting more use out of it.
FMX is extremely easy and intuitive for our users which range from students to academic professionals. It is an excellent communication and tracking system that allows users to attach photos.
Easy to use and good price as compared to competition.
Commusoft logo
4.8
197

All-in-one job management software for field service

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Commusoft users   
+15
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Parkable logo
4.9
97

Parking management that's simple, flexible, and efficient

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Parkable users   
avatar
avatar
avatar
+15
I recently had the opportunity to use this software, and overall I'd have to give it a 5 star rating. The thing that impressed me the most was how user friendly it is.
If someone has parked in my spot, I find it difficult to notify parkable through the app because there is insufficient wifi in the underground parking.
Future booking was amazing and the problem-resolution aspected saved so much admin time. The support is second to none - excellent company.
The Parnell area has really limited and expensive parking and we have limited on site parking with our bays split across 3 locations.
Parkable is great because we can view the occupancy of all our car parks on the same platform. Parkable also provides more access to parking and a good experience for our tenants, which is fantastic.
I have no negative comments at this stage - when I have had an issue (usually relates to an error on our side.
The implementation of the app was managed really effectively and the adoption from our staff excellent, which is a reflection on how simple and easy the app is to use.
Has been slightly confusing trying to find a "need a spot today" button. Though I figured it out in a couple of minutes.
It works every day and I trust it completely. Friendly tone of voice in the app and feels like a real companion to me getting to work effortlessly and without having to think about parking.
I think it is a great app for any company to use (or individual - in the weekends or after hours) - it is a robust and easy to navigate App, and process to activate or pre-book parking.
Integration was super easy and great support from the Parkable team.
Parkable is a great app - it is so easy to use and has really improved parking at the office.
I have really enjoyed using Parkable at IAG - it ensures that we don't have to worry about circling the block for a park in the mornings as well as worrying about the price and location.
I have a weekly subscription which makes it very simple to share my park when I'm not in the office. Plus, I love the fact that if we share our parks we get a discount on next week's subscription fee.
The user experience is great, it is very easy to book, reserve and pay for parking all in one spot as well as the ability to see how close to capacity the car park is.
Other team members can see the availability of parking in real time and make instant bookings easily. The feature people love the most is the integrated gate access.
If there are any issues the customer service team are really great at fixing them quickly with a positive and helpful attitude.
We’ve also found the customer care experience from Parkable to be quick and efficient.
I recently had the opportunity to use this software, and overall I'd have to give it a 5 star rating. The thing that impressed me the most was how user friendly it is.
If someone has parked in my spot, I find it difficult to notify parkable through the app because there is insufficient wifi in the underground parking.
Future booking was amazing and the problem-resolution aspected saved so much admin time. The support is second to none - excellent company.
The Parnell area has really limited and expensive parking and we have limited on site parking with our bays split across 3 locations.
Parkable is great because we can view the occupancy of all our car parks on the same platform. Parkable also provides more access to parking and a good experience for our tenants, which is fantastic.
I have no negative comments at this stage - when I have had an issue (usually relates to an error on our side.
The implementation of the app was managed really effectively and the adoption from our staff excellent, which is a reflection on how simple and easy the app is to use.
Has been slightly confusing trying to find a "need a spot today" button. Though I figured it out in a couple of minutes.
It works every day and I trust it completely. Friendly tone of voice in the app and feels like a real companion to me getting to work effortlessly and without having to think about parking.
I think it is a great app for any company to use (or individual - in the weekends or after hours) - it is a robust and easy to navigate App, and process to activate or pre-book parking.
Integration was super easy and great support from the Parkable team.
Parkable is a great app - it is so easy to use and has really improved parking at the office.
I have really enjoyed using Parkable at IAG - it ensures that we don't have to worry about circling the block for a park in the mornings as well as worrying about the price and location.
I have a weekly subscription which makes it very simple to share my park when I'm not in the office. Plus, I love the fact that if we share our parks we get a discount on next week's subscription fee.
The user experience is great, it is very easy to book, reserve and pay for parking all in one spot as well as the ability to see how close to capacity the car park is.
Other team members can see the availability of parking in real time and make instant bookings easily. The feature people love the most is the integrated gate access.
If there are any issues the customer service team are really great at fixing them quickly with a positive and helpful attitude.
We’ve also found the customer care experience from Parkable to be quick and efficient.
I recently had the opportunity to use this software, and overall I'd have to give it a 5 star rating. The thing that impressed me the most was how user friendly it is.
If someone has parked in my spot, I find it difficult to notify parkable through the app because there is insufficient wifi in the underground parking.
Future booking was amazing and the problem-resolution aspected saved so much admin time. The support is second to none - excellent company.
The Parnell area has really limited and expensive parking and we have limited on site parking with our bays split across 3 locations.
Parkable is great because we can view the occupancy of all our car parks on the same platform. Parkable also provides more access to parking and a good experience for our tenants, which is fantastic.
I have no negative comments at this stage - when I have had an issue (usually relates to an error on our side.
The implementation of the app was managed really effectively and the adoption from our staff excellent, which is a reflection on how simple and easy the app is to use.
Has been slightly confusing trying to find a "need a spot today" button. Though I figured it out in a couple of minutes.
It works every day and I trust it completely. Friendly tone of voice in the app and feels like a real companion to me getting to work effortlessly and without having to think about parking.
I think it is a great app for any company to use (or individual - in the weekends or after hours) - it is a robust and easy to navigate App, and process to activate or pre-book parking.
Integration was super easy and great support from the Parkable team.
Parkable is a great app - it is so easy to use and has really improved parking at the office.
I have really enjoyed using Parkable at IAG - it ensures that we don't have to worry about circling the block for a park in the mornings as well as worrying about the price and location.
I have a weekly subscription which makes it very simple to share my park when I'm not in the office. Plus, I love the fact that if we share our parks we get a discount on next week's subscription fee.
The user experience is great, it is very easy to book, reserve and pay for parking all in one spot as well as the ability to see how close to capacity the car park is.
Other team members can see the availability of parking in real time and make instant bookings easily. The feature people love the most is the integrated gate access.
If there are any issues the customer service team are really great at fixing them quickly with a positive and helpful attitude.
We’ve also found the customer care experience from Parkable to be quick and efficient.
WatchWire logo
4.8
15

Fully integrated, cloud-based energy management platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.7
    Customer support
    5.0
Pros and Cons from WatchWire users   
No pros & cons found
Upper Hand logo
4.1
109

Innovative sports and fitness software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    3.9
    Features
    3.8
    Customer support
    4.3
Pros and Cons from Upper Hand users   
+15
I like the ease of this software, both for the customer and our company. It is super easy to send out marketing and information emails to all contact or select groups.
Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.
We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful.
Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.
I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.
I often have clients contact me, because they are struggling with the scheduling feature, as they are not able to easily access their lessons credits or past scheduled lessons.
The software has improved tremendously, and is a great tool for a baseball & softball training facility. The software is easy to use, and very user friendly.
Sometimes its very quick and other times it was 24-48 hours before a response came thru. This has been very frustrating as we have never used the software so we need answers quickly.
We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.
So now we have to call these clients ask for their credit cards and tell them we need to charge them twice. Unacceptable and the last straw.
Our move to Upper Hand has been very good, overall. We're spending less money for better functionality with their software.
Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping.
It is much more user friendly than scheduling softwares I've used in the past. With great customer service.
Some of my customers have trouble figuring it out. It doesn’t seem really easy to use for all.
Clients are able to sign up via the app if they didn't get a chance to do it ahead of time. We also use UpperHand to create a new website which has been great overall.
Overall I have had a very good experience with upper hand their customer service support is extremely efficient.
I love how easy it is to use and can get revenue reports and NO DOUBLE BOOKING.
We will continue to use Upper Hand, and look forward to the new interface being fully integrated.
I like the ease of this software, both for the customer and our company. It is super easy to send out marketing and information emails to all contact or select groups.
Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.
We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful.
Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.
I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.
I often have clients contact me, because they are struggling with the scheduling feature, as they are not able to easily access their lessons credits or past scheduled lessons.
The software has improved tremendously, and is a great tool for a baseball & softball training facility. The software is easy to use, and very user friendly.
Sometimes its very quick and other times it was 24-48 hours before a response came thru. This has been very frustrating as we have never used the software so we need answers quickly.
We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.
So now we have to call these clients ask for their credit cards and tell them we need to charge them twice. Unacceptable and the last straw.
Our move to Upper Hand has been very good, overall. We're spending less money for better functionality with their software.
Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping.
It is much more user friendly than scheduling softwares I've used in the past. With great customer service.
Some of my customers have trouble figuring it out. It doesn’t seem really easy to use for all.
Clients are able to sign up via the app if they didn't get a chance to do it ahead of time. We also use UpperHand to create a new website which has been great overall.
Overall I have had a very good experience with upper hand their customer service support is extremely efficient.
I love how easy it is to use and can get revenue reports and NO DOUBLE BOOKING.
We will continue to use Upper Hand, and look forward to the new interface being fully integrated.
I like the ease of this software, both for the customer and our company. It is super easy to send out marketing and information emails to all contact or select groups.
Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.
We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful.
Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.
I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.
I often have clients contact me, because they are struggling with the scheduling feature, as they are not able to easily access their lessons credits or past scheduled lessons.
The software has improved tremendously, and is a great tool for a baseball & softball training facility. The software is easy to use, and very user friendly.
Sometimes its very quick and other times it was 24-48 hours before a response came thru. This has been very frustrating as we have never used the software so we need answers quickly.
We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.
So now we have to call these clients ask for their credit cards and tell them we need to charge them twice. Unacceptable and the last straw.
Our move to Upper Hand has been very good, overall. We're spending less money for better functionality with their software.
Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping.
It is much more user friendly than scheduling softwares I've used in the past. With great customer service.
Some of my customers have trouble figuring it out. It doesn’t seem really easy to use for all.
Clients are able to sign up via the app if they didn't get a chance to do it ahead of time. We also use UpperHand to create a new website which has been great overall.
Overall I have had a very good experience with upper hand their customer service support is extremely efficient.
I love how easy it is to use and can get revenue reports and NO DOUBLE BOOKING.
We will continue to use Upper Hand, and look forward to the new interface being fully integrated.
Sweven logo
4.7
3

Sweven is the work management digital ecosystem for you!

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.7
    Features
    5.0
    Customer support
    5.0
Pros and Cons from Sweven users   
No pros & cons found
MEX Maintenance logo
4.3
78

MEX Mobile CMMS App

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.6
Pros and Cons from MEX Maintenance users   
+15
MEX is great for customisation - we can do most of the customisation ourselves, and for more complicated changes, the MEX team are helpful and responsive.
I have found MEX to be confusing at times compared to other systems that I have used.
Integration into other business systems seamless. Support excellent not only software issue related but good training support.