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Jira Reviews

Reviews summary

Pros

We have used this product for a couple of years and the bug tracking system is brilliant. The user interface is very slick and having multiple team members managing tasks is seamless.

Nick R.

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It can manage big projects which has multiple people working on it with ease. If you learn how to use this product properly, it has a very rich feature set to fulfill most requirements.

Shubhendra V.

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Jira offers great flexibility: it can be adapted to any custom workflow, and readily supports custom fields/attributes. Also has fantastic API support for external integrations.

Ryan R.

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Cons

I had a problem with logging into our SSO and was unable to submit a ticket, because you had to log in to do so.

Thomas E.

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The negative of this program is that it is not too intuitive at first glance and it is difficult to edit the data once they have been introduced, because it is very difficult to navigate.

Jordi G.

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There are also strange bugs or missing features that we have come across that are widely requested by a large number of users that seem to be stuck in the pipeline for years.

Anonymous Reviewer

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Overall rating

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10,205 reviews

recommended

Overall Rating

Functional and Effective but not Pretty

Reviewed 8 months ago

Overall Rating

Great tool to manage your project of any style

Reviewed 10 months ago

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Jira for bug tracking and project management

Reviewed 2 years ago

I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

Pros

We used several bug tracking tools in the past but Jira is by far the best one. What I like most: - user friendly interface, provides a nice user experience - Agile SCRUM/Kanban support out of the box - extremely configurable on almost everything - extendable through custom scripting, either built-in or via addons - very collaborative - there are thousands of addons in the marketplace; you can even write your own

Cons

Being so flexible to be configured, the learning curve for admins is a little steep. The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

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  • Value for money
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  • Likelihood to recommend9/10

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Excellent tool to organize and control for work processes

Reviewed 23 days ago

It is great! we use JIRA to manage projects (internal and external), customer services desk process, reporting, measure work efficiency, monitoring and work hour control.

Pros

It is an outstanding platform easy to use, with a great UI design, and wide range of customization and con configuration. It has standard templates to manage projects according to current approach and new trends (Agile/scrum/PMI). It service desk offer everything you may need to control all of the process internal and external. It has a large number of app to aggregate, as well as REST full API, Webhooks, and the likes to extract data or make interfaces with company's systems.

Cons

About the cloud service, is a litther pricy, and most of the time you need to contract (monthly fee) some apps to do basic things. On the other hand, support service has its opportunities. Response time is quite slow, and in some occasions -simply- not attended.

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  • Likelihood to recommend5/10

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More then you will ever need / Tool to handle thousands of problems one by one

Reviewed 3 years ago
Pros

*Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform. There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue. * New UI Recently Jira got an update, a new chat (Stride, instead...

Cons

*Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely...

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  • Ease of use
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  • Likelihood to recommend9/10

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JIRA is essential for good software development but you NEED to invest in configuration

Reviewed 2 months ago

I love JIRA because I am an organizer and I spend the time getting it right. But you need that kind of commitment for the best experience.

Pros

The powerhouse controls that allow you to configure exactly the solution you need. JIRA is unmatched in customization. For controlling workflows, getting status updates and clearly understanding what's on your plate, JIRA is amazing.

Cons

The use of JIRA without properly configuring it. Without that commitment, JIRA can be offputting and seem like a heavy mess of a system. You need to remove what you don't use, need to set everything up for individuals and you need to educate your team about how they can use the system. It's so open that it can overwhelm people without management.

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  • Value for money
  • Ease of use
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  • Likelihood to recommend10/10

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JIRA the ultimate project management tool for SaaS

Reviewed 2 months ago

Overall we switched to JIRA from ProdPad which opened up a whole new way of managing feature requests and gaining visibility into what is being worked on and bugs.

Pros

The Kanban board, export features and workflows are all features which stand out to me from my experience with JIRA.

Cons

There can be some confusion on finding settings within the admin section. So a bit of a learning curve to the software in my opinion.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Enterprise Issue Management for Teams

Reviewed 2 months ago

Generally I love Jira - with the plugins and immense flexibility, it is the best issue management for software development teams that I have ever used.

Pros

Jira is highly configurable, allowing you to set it up exactly as your team works rather than having to change how you work for the software. It provides a huge amount of flexibility that is difficult to match in the crowded issue management category. This is the industry standard when it comes to software development and agile process management.

Cons

Only use Jira if you are ready to get stuck into the administration and management of the software - it takes a significant amount of setting up to get it right. You are rewarded with strong features and it is highly configurable but it can also have a managament time impact.

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  • Ease of use
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  • Likelihood to recommend8/10

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It's a well crafted tool for Project management and bug tracking

Reviewed 2 months ago

The integration with some other applications make us happy. It delivers almost everything for a software company required.

Pros

Jira is a decent project management tool from my opinion. It's easy to configure as an Administrator. Our team able to release product quickly with Jira tool.

Cons

For technical guys it's very easy to use. But for business guys feel difficult to use in the first time. Because the UI looks confusing.

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  • Likelihood to recommend10/10

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Amazing! Can't even imagine our product development without Jira.

Reviewed 2 months ago

It's one of the must-have tools in our startup. It helps tremendously in collaboration and planning. I love the UX.

Pros

Intuitive and Easy to use Makes the collaboration with the team so easy Dashboard is awesome Detailed in terms of features Best Support

Cons

Nothing as such which I don't like. It has everything. But, just a suggestion if periodic webinars are conducted it'll be helpful to understand new features and best usage.

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  • Likelihood to recommend8/10

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JIRA is one of the better project management tools there are

Reviewed 2 months ago

Overall Jira has been a very nice and easy change to make and it is very efficient when clubbed with Confluence and if given proper training to the different users

Pros

JIRA allows the user to create and manage the tasks and sub-tasks very efficiently and also allows us to create different kinds of workflows which in turn is very usable when it comes to privilege/permission management between the different user groups who are working on a particular task

Cons

Percentage-based tracking is something that is not very easy to use in jira and this is bound to the amount of hours spent for a particular job which the developers are not that comfortable in posting out instead it should be more of a direct percentage addition that they can make so that the progress is clearly visible

Overall Rating
  • Ease of use
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  • Likelihood to recommend6/10

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Fine tool for project delivery but could use some other features.

Reviewed 4 months ago

Good tool especially for agile delivery.

Pros

Easy GUI. Linking issues together is easy. Kansan functionality is superb

Cons

Integration with other PM tools are limited. Good for agile delivery but not waterfall or hybrid. Good integration with confluence but not other collab applications.

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend10/10

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The best option available, and a great value

Reviewed 4 days ago
Pros

This software is so great, that you really don't need to train people on how to use it. Project managers will be familiar within a day, and users will understand it quickly because Atlassian put a lot of work into an intuitive user interface. This is the best option on the market if you want something that scales across your company without draining your energy. Not only will you run projects through...

Cons

You will likely want confluence or google sheets to keep overall big picture notes.

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  • Ease of use
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  • Likelihood to recommend10/10

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If you are doing Agile/SCRUM software development, JIRA is a must

Reviewed 19 days ago

JIRA was a bit tough at first to pick up, but soon you understand how it works and its features, your workflow becomes very smooth. However, I would like if JIRA had fewer technical terminologies or quick help features in case you get lost inside. They gave a tour when they introduced the 'new issue view' and you can still find it useful in the "Actions" tab on the right top of the screen. JIRA is a must if you are in the IT industry.

Pros

My organisation uses Agile software development to do product development, it would be appropriate for me to say every one of us uses this software right from the developers, to QAs to designers to Product Managers to even the senior management. Everyone has their own work areas inside JIRA. It is difficult to say in few words what JIRA is, it is a complete suite for a software development company...

Cons

JIRA has a learning curve (at least for me, coming from a non-technical or project management background) but with a bit of training (can be done by yourself) it is not that hard to get up and running. Initially, I struggled to find my way around the software and also didn't know how to use some features and tools. But when you get accustomed to the UI, you will realise the power of JIRA.

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  • Ease of use
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  • Likelihood to recommend10/10

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Jira integrator is helpful to leverage task data across critical apps

Reviewed a month ago

The consistency that Jira lends across teams during adoption is extremely useful. We are able to leverage project details and be flexible on how the project workflows are defined. Again, the ability to use the SmartSheet integrator without making too many changes to our overall process was the biggest sell.

Pros

Jira is being adopted by more Development Teams within our organization and now we are able to use the SmartSheet integrator to report project metrics. This tool allows us to sync our task status to one or more sheets to manage separate deliverables as well as projects. It limits the need for Teams to report data in multiple applications.

Cons

While the integrator is useful, we cannot edit or view the details for workflows created by others. The integrator(s) have not worked well with Confluence, but that may be a training issue. I would also like to use the API if possible.

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  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Best way to track time and tasks

Reviewed a month ago

I have used Jira in a few projects and every time it proved to be a reliable and productive solution. Mostly we use Jira to keep track of our developer's time in the Kanban board. It is a great tool that allows the developers to actually show us how hard they work and what tasks they tackled. Jira has increased productivity in all projects I used it in.

Pros

Tracking tasks is a time consuming effort, and one that is easy to forget. Luckily, there is Jira. Jira lets you track your tasks and time spent on them without encroaching on your day. It is easy to set up (once you know what you are doing), easy to use, and a delight to look at. It provides the time tracking and issue tracking tools that any serious project requires.

Cons

It is hard to set up the first time. You need to know which functions you need and which you should remove. But once you set it up and know how it works, it is a treat to work with it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Jira - you might not want to use it, but it has all the features you will ever need!

Reviewed a month ago

Jira is all about customization and making it work for your own workflow.

Pros

Jira can be customized to fit almost any workflow imaginable, whether it be a very simple Kanban board or very restricted and complicated workflows with approvals and automations. If you learn it well you can make it work in almost any organization - which is a skill you can use between jobs!

Cons

Jira isn't very intuitive to use and setup when you first start using it. They are making a conscious effort to simplify it with the new next-gen projects, which does help, but the UI is often slow and requires waiting between screens loading too often, which can be annoying at times.

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  • Value for money
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  • Likelihood to recommend8/10

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All in one

Reviewed 2 months ago

I have some larger projects for which Jira is a perfect fit. Once you are set up everything works smoothly. I would recommend this tool for any long-term product development but only if you are willing to put effort into it. It is not a one-click set-and-forget solution but can work wonders for larger projects in the long run. For an average team, I would consider 2 months the break-even point for time spent and time saved.

Pros

If you are looking for a management system that is good enough to cover all your needs then Jira and the Atlassian portfolio is exactly what you are looking for. Every aspect of your workflow is infinitely customizable and perfectly integrated with their entire suite of software development tools. Once your setup is complete everything is easy and automatic for your team. The potential for boosted productivity is huge.

Cons

All the updates can be overwhelming. Great updates can provide users with additional features without affecting present ones but some updates are breaking and requiring you to find the relocated setting in order to configure what you want. That is adding to the already high cost of setting up a new project. If you have someone dedicated to administration then the rest of the team will have a great experience. This is a very powerful tool and that means it will take time to learn and properly manage it.

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  • Ease of use
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  • Likelihood to recommend10/10

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Versatile tool for help desk and task management

Reviewed 2 months ago

We use Jira for IT help desk support, miscellaneous administrative and clerical support, staying focused on engineering and resource planning. We've gained several benefits. We can transparently tell all the efforts we are working on, which effort is taking more time, what are the blockers, who's putting how much effort into what work and whether there is value in the work we are doing. Jira has allowed us to stay focused and cut down on non-essential or wasteful work while giving the company a clear idea of what we are working on.

Pros

I love Jira's ease of use. Jira allows our staff and business partners to request from us using Jira Service Desk. Engineers track their effort using Jira Software. We use the default settings for the most part and that works great for us. There is no need to train anyone on how to use it because everything is self-explanatory. That cuts down on confusion and allows us to get/enter accurate information.

Cons

It is slow. It is very slow at times. Jira's makers - Atlassian - have not paid much attention over the years about its slowness. If you are into full-fledged project management, portfolio planning and more, you will have to buy add-ons to get additional functionality within Jira. Did I say that Jira is slow? While the ease of use saves time in accurately recording information in Jira, all that saved time is wasted away waiting for pages to load.

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  • Likelihood to recommend10/10

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Bram's Jira review

Reviewed 5 months ago

Overall, the product is great to use. If your company invests in it then as a user, you should can count yourself lucky. When you are responsible of running and purchasing the product and are dealing with organizational constraints, Atlassian Jira might not be so user friendly anymore. That's a petty, as it's in contrast with the user friendly image Atlassian Jira has with the many users.

Pros

The ease of use is such a timesaver. Also the many integrations with other attlassian products is great, it really saves a lot of time and it's a great as documentation. Jira is the reference for software development team, and with good reason1

Cons

It can be costly and there are nasty sides on the licensing. For example, you can't use plugins for a limited number of users, and only pay for that the number of users. Although in some cases I can understand, in some other cases it makes no sense and it's really a barrier. An other nasty side we experienced is the lost of investment when upgrading during a license term. We bought a license for 2...

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  • Likelihood to recommend10/10

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The Ultimate Business Productivity Suite

Reviewed 5 months ago

JIRA has been an excellent tool overall - provides the perfect mix of task, project and issue tracking features that every company needs. I have worked with JIRA in two independent fast-growing companies and both times it has been the main driver of productivity.

Pros

The fully integrated task and project management boards with extensive levels of detail to run Kanban maintenance boards, complex sprints and even visualise recruitment pipelines. In collaboration with Confluence and BitBucket, the Atlassian product suite make the management of a growing software team seem easy.

Cons

JIRA has quite a steep learning curve for less software native users and can appear too complex for the average operational or commercial person. As such, it can be difficult to convince new people to use JIRA without extensive training and hand-holding. This could be improved by guided tours and a simpler interface for "new starts".

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  • Likelihood to recommend10/10

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Best and most true to tradition agile project/product management tool around

Reviewed 5 months ago

I have a (probably unhealthy) love for Jira and would need a lot of convincing to switch. It's interface is genuinely enjoyable to use and it aligns perfectly with agile product management methodologies, natively and in conjunction with its plethora of add-ons.

Pros

Jira is an immensely powerful issue management tool. It's JQL language provides ultimate flexibility to satisfy the needs of all roles on a product/project team. It's easy to use (if agile concepts are familiar to you and semi-intuitive if they're not), easy to deploy (especially if you're using Jira Cloud) and easy to integrate with.

Cons

The pricing model for add-ons. You could have a 100 users registered to your Jira instance, have an add-on that is used by a small handful of power users, and still be paying a license fee for all 100 users. Very annoying!

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  • Likelihood to recommend9/10

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Works great for Software Project Management, I wish the configurations were easier to set up.

Reviewed 6 months ago

We are overall very satisfied with the product as the user side of the things are very solid. The administration is quite complex and if you are doing it on your own, it will take a long time and a lot of hours reading their forums to get things right.

Pros

The task tracking and overall reporting are pretty solid. If configured properly, you will not miss on any updates and can proactively resolve blockers.

Cons

The configuration. They are very complicated and you cannot expect a new user to get it right and that's why there are dedicate people who set up this. We did it on our own and it took us a couple of months to get things right.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Best Option for SaaS Development Management

Reviewed 6 months ago

After a number of years working with various tools, Jira is seemingly the best option for managing software development.

Pros

I have used Jira at a number of SaaS companies over the past 6 years and have found it to be easy to use for the most part. It is highly customizable and easy to implement; we migrated our current process from Pivotal Tracker to Jira with relative ease. In comparison to other similar products I have used in the past, it exceeds the competition in flexibility, integration opportunities, ease of use and implementation, as well as configurability.

Cons

I find myself running into minor bug-type issues somewhat regularly; like being unable to imbed an image in an item description at creation and only being able to do so in the edit view. Also have experienced issues with multiple users editing the same item and saving over one another's changes. Only issues have been minor that we've learned to work around.

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  • Ease of use
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  • Likelihood to recommend10/10

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The software an engineering department can not live without

Reviewed 6 months ago

Jira cuppled with Agile processes have driven the velocity and overall engineering teams to new heights at the company. I don't see a world where once you are on it you are with it for better or worse.

Pros

First of all I want to say Jira is DOMINATING the market. There is little that Jira cannot do which makes it a no brainer of everything most startups and companies will use. I love that Jira for the most part is a one-stop-shop for Engineering teams, IT teams, Knowledgebase, ticketing systems. You don't really see issues with using Jira until you get bigger. The fact that I can link Jira tickets to my Git commits and add confluence documents to my tickets and google drive files ALL IN ONE is ourtagious and its something my company loves inside and out.

Cons

Just like every software out there you cannot be perfect in all ways. Because Jira is a one-stop-shop the biggest issues we have is customization of Jira. Not because Jira cant be customized, but only because it can be customized so much that we need set Jira admins whos sole job it is to manage Jira for the entire company because of the huge learning curve because it takes so much time how to figure...

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend10/10

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Industry standard for Software Development teams

Reviewed 7 months ago

I started project management with this in my toolkit and it has remained my favorite ever since. I have seen other options such as Kanbo or Monday, I believe Jira and its related ecosystem remains far superior. Its pricing scheme is pretty good as well, you can try it for free, adopt it in small teams almost free (10$/m) and can scale it up transparently. It gets pricier when it comes to enterprise grade, yet that is the norm and i believe it is money well spent.

Pros

The software is made around the idea of AGILE collaboration on projects for the entire team. It brings transparency to the processes and is a great information radiator for the entire team. It facilitates commonly used methodologies such as SCRUM and KANBAN and makes project management significantly easier. It is also very versatile and adaptable to particular needs. Although the standard fields are...

Cons

The plethora of fields and customizations available can make a new user feel a bit overwhelmed. In this regard, it takes a bit to get used to it. The interface could use a revamp to make things cleaner, clearer and more crisp for the more casual user at least. (ex: easier to find timekeeping, task transitions, new task coloring schemes and more) The workflow engine can also be upgraded to be more user friendly and provide more administrative options (create, apply, delete, manage versions) The security administration section also needs a revamp in terms of adding or removing users, groups, roles into or from project (ex: if you create a new group, you can't bulk add it to all existing projects without some scripting in the CLI)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Enterprise Task Management

Reviewed 7 months ago

Jira is a strong, industry-standard project management and task tracking service that is flexible enough to allow different types of teams (software, legal, IT, etc.) to work on the same platform.

Pros

Jira has a strong SaaS-based offering that makes the administration and operation of the product simple and easy. The software has multiple options for viewing tasks (from project-task style to Kanban style) which allows different teams to be flexible and use different formats.

Cons

The difficulty of running the hosted version of the software with custom plugins is almost unacceptable for enterprise-grade software. The concept that enterprise project-management software requires dedicated IT assets to service and maintenance increases the overhead of the software to unacceptable levels. If a deployment requires a host, non-SaaS version of the software with custom plugins, reconsider.

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