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Jira Logo

Project management and work tracking software

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Jira - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Jira overview

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Based on 15336 verified user reviews

What is Jira?

Jira is an IT project management program with key features that include task management, project planning and scheduling, progress tracking, prioritization, reporting, workflow management, and more.

Who uses Jira?

By industry, Jira reviewers are most commonly professionals in computer software (20%). The most frequent use case for Jira cited by reviewers is project management (52% of reviewers).

What do users say about Jira pricing?

Some reviewers find Jira’s entry-level pricing and free trial accessible for small teams, and they appreciate essential features in basic plans. However, some users report escalating costs, limited free tiers, and expensive plugin pricing as teams grow.

What are the most popular integrations for Jira?

The Jira integrations most frequently cited by reviewers are: Confluence (a knowledge management product rated 4.6 out of 5 for its integration with Jira), Slack (a team communication product, 4.7), and Bitbucket (a source code management product, 4.7).

Starting price

7.91per user /
per month
view pricing plans

Pros & Cons

Workflow Customization

Project Tracking

Team Collaboration

Complicated permissions management

Complex and confusing interface

Lag with large workloads

Jira’s user interface

Ease of use rating:

Jira pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(214)
3-4(6,637)
5(8,485)

What do users say about Jira?

Jira is an IT project management program with key features that include task management, project planning and scheduling, progress tracking, prioritization, reporting, workflow management, and more.

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Who uses Jira?

Based on 15,336 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Computer Software
Education Management
Accounting
Others

Use cases

Project Management
Task Management
Workflow Management
Issue Tracking
Project Tracking

Jira's key features

GetApp's analysis of 1317 verified user reviews collected between July 2021 and October 2024 identifies Jira's most critical features and summarizes user sentiment about those features.

Task management

Reviewers appreciate Jira's task management capabilities for its detailed distribution and tracking of tasks. They highlight the ability to assign tasks, set deadlines, and monitor progress, which ensures timely completion and efficient resource use. Users report that the Kanban board and customizable workflows enhance clarity and collaboration. They also value the integration with tools like Confluence and GIT, which centralizes project-related information. However, some mention a learning curve for new users. Of the 566 Jira users who gave detailed accounts of their use of Task Management, 98% rated this feature as important or highly important.

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“Management of my tasks was effectively managed by Jira from prioritizing, scheduling and notifying me of my tasks, its been an productive experience in my endeavors since making use of this tool.”
LT

Linda T.

Assistant Director

“Leveraging Jira's flexible and tailor-made task management capabilities, you can assign responsibilities, observe progress, and trace task specifics.”
AH

Ahmed H.

Freelancer

“The multiple menus and available options create a cumbersome experience when users attempt to perform basic task updates.”
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Enguerran M.

Fullstack web developer


Project planning/scheduling

Reviewers indicate that Jira's project planning and scheduling capabilities are flexible and comprehensive. They value the ability to create detailed roadmaps, set timelines, and assign tasks, which streamlines team collaboration. Users appreciate the customizable boards and integration with Confluence for documenting plans. They find the drag-and-drop functionality for sprint planning helpful, though some note that it could be clunky. The advanced roadmaps and backlogs are also highlighted as beneficial for planning. Of the 321 Jira users who gave detailed accounts of their use of Project Planning/Scheduling, 97% rated this feature as important or highly important.


Task progress tracking

Users report that Jira's task progress tracking provides clear visibility into the status of tasks. They appreciate the real-time updates, customizable workflows, and integration with Clockify for time tracking. Reviewers highlight the ability to monitor progress through Kanban and Scrum boards, which helps identify potential issues and delays. They find the burn-down charts and progress bars useful for tracking performance and making informed decisions. Some users mention the benefit of automated notifications for task updates. Of the 333 Jira users who gave detailed accounts of their use of Task Progress Tracking, 96% rated this feature as important or highly important.


Prioritization

Reviewers feel that Jira's prioritization capabilities are essential for managing tasks and issues effectively. They appreciate the ability to assign priority levels, which helps teams focus on high-impact tasks and optimize resource allocation. Users highlight the drag-and-drop functionality for reordering tasks and the flexibility to create personal workflows. They also value the built-in role hierarchies and the Backlog function for managing future tasks. Some mention the importance of prioritization in ensuring timely completion of critical tasks. Of the 198 Jira users who gave detailed accounts of their use of Prioritization, 95% rated this feature as important or highly important.


Project planning

Reviewers indicate that Jira's project planning capabilities are robust and user-friendly. They appreciate the ability to define teams, sprints, tasks, and story points, which aids in planning project deadlines. Users highlight the efficiency of rolling up stories into epics and managing at different levels. They find the integration with Scrum and Kanban methodologies beneficial for iterative and continuous planning. Some users note the importance of creating clear roadmaps and tracking dependencies within the team. Of the 166 Jira users who gave detailed accounts of their use of Project Planning, 94% rated this feature as important or highly important.


Reporting/Project tracking

Users report that Jira's reporting and project tracking features provide comprehensive insights into project progress and team performance. They appreciate the real-time data, customizable reports, and visual dashboards. Reviewers highlight the benefits of time tracking, burn-down charts, and velocity reports for making data-driven decisions. They find the ability to track task dependencies and generate detailed reports helpful for monitoring progress and ensuring transparency. Some users mention the ease of using JQL for custom reports. Of the 153 Jira users who gave detailed accounts of their use of Reporting/Project Tracking, 93% rated this feature as important or highly important.


All Jira features

Features rating:

Access controls/permissions
Accounting
Activity dashboard
Activity tracking
Ad hoc reporting
Agile methodologies
Alerts/Notifications
API
Application management
Approval process control
Approval workflow
Assignment management
Audit trail
Authentication
Backlog management
Bar chart
Budgeting/Forecasting
Budget management
Bug/Issue capture
Bug tracking
Build Log
Business process automation
Calendar management
Campaign management
Campaign scheduling
Campaign tracking
Capacity management
Change management
Charting
Checklists
Cloud computing
Collaboration tools
Color codes/icons
Commenting/Notes
Communication management
Compatibility testing
Compliance management
Compliance tracking
Configurable workflow
Configuration management
Continuous delivery
Customizable dashboard
Customizable fields
Customizable reports
Customization
Dashboard
Data connectors
Data import/export
Data modeling
Data visualization
Debugging
Deployment management
Document management
Drag & drop
Due date tracking
Email alerts
Email marketing
Email tracking
Employee database
Employee management
Employee scheduling
File sharing
Filtering
For developers
Forecasting
For it project management
Forms automation
Forms management
Game development
Gantt/Timeline view
Goal management
Goal setting/tracking
Graphical user interface
HR management
Idea collection
Idea management
Ideation
Incident management
Integrated development environment
Inventory management
Issue management
Issue scheduling
Issue tracking
Iteration management
Kanban board
Log collection
Marketing calendar
Media planning
@mentions
Messaging
Milestone tracking
Mobile access
Mobile app
Mobile development
Monitoring
Multi-Channel marketing
Multiple projects
Online time clock
Percent-Complete tracking
Personalization
Planning Tools
Portfolio management
Predictive analytics
Private dashboards
Process change tracking
Process Management
Process modeling & designing
Product data management
Productivity tools
Product lifecycle management
Product roadmapping
Progress reports
Progress tracking
Projections
Project management
Project scheduling
Project time tracking
Project tracking
Project workflow
Public dashboards
Purchasing & receiving
Quality assurance
Real-Time analytics
Real-Time chat
Real-Time data
Real-Time notifications
Real-Time reporting
Real-Time updates
Recording
Recurring issues
Recurring tasks
Release management
Release planning
Reminders
Reporting/Analytics
Reporting & statistics
Requirements Review
Resource allocation
Resource management
Resource scheduling
Risk management
Roadmapping
Rules-Based workflow
Scheduling
Screen sharing
Search/Filter
Single page view
Software development
Source control
Spend management
Sprint planning
Stakeholder defined attributes
Status tracking
Sub-Task management
Supports scrum
Surveys & feedback
Tagging
Task editing
Task Planning
Task scheduling
Task tagging
Team collaboration
Team management
Templates
Third-Party integrations
Ticket management
Time & expense tracking
Timeline management
Timesheet management
Time tracking
To-Do list
Traceability
Traditional methodologies
Training management

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Jira pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Free

0.00

Features included:

  • 2 GB File Storage
  • Summary Views
  • Backlogs
  • Reports and Dashboards
  • Calendar
  • Timeline
  • Unlimited Goals
  • Unlimited Issues

Standard

7.91

/user

Per month

Features included:

  • 250 GB File Storage
  • User Roles and Permissions
  • External Collaboration
  • 1700 Automation Rules
  • Multi-region Data Residency
  • Unlimited Forms
  • Unlimited Projects
  • Customizable Workflows

Premium

14.54

/user

Per month

Features included:

  • Unlimited Storage
  • Cross-team Planning
  • Dependency Management
  • Customizable Approval Processes
  • 1000 Rule Runs
  • iOS and Android Apps
  • Project Templates
  • Reports and Team Insights

Enterprise

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Cross-product Insights with Atlassian Analytics and Data Lake
  • Advanced Admin Controls and Security
  • Enterprise-grade Identity and Access Management
  • Unlimited Automation Rule Runs
  • Up to 150 Sites
  • Anonymous Access
  • Capacity Management
  • Scenario Modelling

Data Center

44,000

Per year

Features included:

  • Active/Active Clustering for High Availability
  • Annual Term License + Maintenance
  • Atlassian-Supported Disaster Recovery
  • Environment Control
  • Optimized for AWS or Azure Deployment
  • Project and Issue Archiving
  • SAML 2.0 and Openid Connect Support

User opinions about Jira price and value

Value for money rating:

To see what individual users think of Jira's price and value, check out the review snippets below.

“It allows me to complete my job as it offers excellent personalization to my preferences, and allows significant organizational tools for me to streamline my work.”
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Terence Z.

Tech support engineer

“Jira has a power to do advanced level of customizations, you can tailor workflows, issue types, and boards to fit literally any project structure.”
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Suresh K.

Senior Executive at Adecco

Jira integrations (47)

Integrations rated by users

We looked at 15,336 user reviews to identify which products are mentioned as Jira integrations and how users feel about them.

Integration rating: 4.6 (550)

Slack logo
Slack

Integration rating: 4.7 (316)

We use this to tag people and notify them of tasks.

AF

Amadna F.

Head of Quality

Integration rating: 4.7 (251)

We use Postman's GitHub integration to sync our API collections with our repositories. This ensures our API documentation stays in version control alongside our code, and allows the team to review collection changes in pull requests just like any oth

We use the GitHub integration with Slack at NextDay to receive pull request notifications, CI/CD pipeline alerts, and code review reminders directly in our team channels. It keeps developers informed about code changes without having to switch betwee

KS

Kaynan S.

Senior Software Engineer

1/2
Bitbucket logo
Bitbucket

Integration rating: 4.7 (240)

We integrate Bitbucket with BrowserStack to enable continuous testing in our development workflow.

MT

Mohd T.

QA Head

Integration rating: 4.4 (95)

Integration rating: 4.7 (58)

Jira customer support

What do users say about Jira customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Jira customer support.

Widely noted by reviewers, Jira's customer support is responsive and effective in resolving issues reported via support tickets.

Multiple users appreciate the variety of support channels, including integration with platforms like Zendesk for seamless communication.

A fair number of users value the Atlassian Community, where experienced users offer helpful advice and solutions for common problems.

A limited number of users report slow response times and delays from the Jira support team, especially for urgent requests.

Support options

Email/help desk
Chat
Knowledge base
24/7 (live rep)
Faqs/forum
Phone support

Training options

Webinars
Documentation
Live online
Videos

To see what individual users say about Jira's customer support, check out the review snippets below.

“It is the perfect tool for support and engineering to work together to ensure customer satisfaction, and effective resolution of failures in the platform.”

LM

Lilian M.

Senior Customer Associate

“I used that program in a big project in cooperation with a large Omani company, and it was a wonderful cooperation, and the reason for that was the ease of communication between us through that program, the ease of accessing the requirements requested by them, the ease of dealing with them, and the organization of the program for them....”

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Abdalla S.

freelancer

“I do no like being able to find anyone else's request that were put in, when assisting my member's with follow Up on request that were put in previously.”

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wendy o.

Customer Service Representative

Jira FAQs

Q. What is Jira used for?

Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from startups to large enterprises. With its robust features, Jira enables organizations to plan, track, and release world-class software with ease. At the core of Jira's functionality is its ability to help every team organize their work, create milestones, and map dependencies. Users can visualize their progress through intuitive lists, boards, backlogs, and calendars, ensuring everyone stays aligned and informed. Jira's seamless integration capabilities allow teams to connect their favorite tools from the Atlassian Marketplace, keeping Jira as the central hub for all their work. Jira's powerful goal alignment features enable teams to link their tasks directly to company objectives, ensuring that every effort contributes to the project goals. The software's real-time data and insights provide visibility into project progress, allowing teams to identify risks and optimize their performance. Rovo, Atlassian’s AI-powered offering, enables all teams to harness AI’s potential through personalized enterprise search and chat, out-of-the-box agents, and highly tailored agentic workflows, letting anyone act like a Jira expert (even if they’re not). Whether you're managing a complex project or tackling everyday tasks, Jira's versatility and customization options make it an ideal solution for teams seeking to drive their initiatives forward with confidence and efficiency.

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