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Jira
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management and work tracking software
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Jira - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Jira overview


Based on 15336 verified user reviews
What is Jira?
Jira is an IT project management program with key features that include task management, project planning and scheduling, progress tracking, prioritization, reporting, workflow management, and more.
Who uses Jira?
By industry, Jira reviewers are most commonly professionals in computer software (20%). The most frequent use case for Jira cited by reviewers is project management (52% of reviewers).
What do users say about Jira pricing?
Some reviewers find Jira’s entry-level pricing and free trial accessible for small teams, and they appreciate essential features in basic plans. However, some users report escalating costs, limited free tiers, and expensive plugin pricing as teams grow.
What are the most popular integrations for Jira?
The Jira integrations most frequently cited by reviewers are: Confluence (a knowledge management product rated 4.6 out of 5 for its integration with Jira), Slack (a team communication product, 4.7), and Bitbucket (a source code management product, 4.7).
Starting price
per month
Pros & Cons
Workflow Customization
Project Tracking
Team Collaboration
Complicated permissions management
Complex and confusing interface
Lag with large workloads
Jira’s user interface
Jira pros, cons and reviews insights


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.1
Customer support
4.2
Reviews sentiment
What do users say about Jira?
Jira is an IT project management program with key features that include task management, project planning and scheduling, progress tracking, prioritization, reporting, workflow management, and more.
Select to learn more
Who uses Jira?
Based on 15,336 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Jira's key features
GetApp's analysis of 1317 verified user reviews collected between July 2021 and October 2024 identifies Jira's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Jira's task management capabilities for its detailed distribution and tracking of tasks. They highlight the ability to assign tasks, set deadlines, and monitor progress, which ensures timely completion and efficient resource use. Users report that the Kanban board and customizable workflows enhance clarity and collaboration. They also value the integration with tools like Confluence and GIT, which centralizes project-related information. However, some mention a learning curve for new users. Of the 566 Jira users who gave detailed accounts of their use of Task Management, 98% rated this feature as important or highly important.
Linda T.
Assistant Director
Ahmed H.
Freelancer

Enguerran M.
Fullstack web developer
Reviewers indicate that Jira's project planning and scheduling capabilities are flexible and comprehensive. They value the ability to create detailed roadmaps, set timelines, and assign tasks, which streamlines team collaboration. Users appreciate the customizable boards and integration with Confluence for documenting plans. They find the drag-and-drop functionality for sprint planning helpful, though some note that it could be clunky. The advanced roadmaps and backlogs are also highlighted as beneficial for planning. Of the 321 Jira users who gave detailed accounts of their use of Project Planning/Scheduling, 97% rated this feature as important or highly important.
Users report that Jira's task progress tracking provides clear visibility into the status of tasks. They appreciate the real-time updates, customizable workflows, and integration with Clockify for time tracking. Reviewers highlight the ability to monitor progress through Kanban and Scrum boards, which helps identify potential issues and delays. They find the burn-down charts and progress bars useful for tracking performance and making informed decisions. Some users mention the benefit of automated notifications for task updates. Of the 333 Jira users who gave detailed accounts of their use of Task Progress Tracking, 96% rated this feature as important or highly important.
Reviewers feel that Jira's prioritization capabilities are essential for managing tasks and issues effectively. They appreciate the ability to assign priority levels, which helps teams focus on high-impact tasks and optimize resource allocation. Users highlight the drag-and-drop functionality for reordering tasks and the flexibility to create personal workflows. They also value the built-in role hierarchies and the Backlog function for managing future tasks. Some mention the importance of prioritization in ensuring timely completion of critical tasks. Of the 198 Jira users who gave detailed accounts of their use of Prioritization, 95% rated this feature as important or highly important.
Reviewers indicate that Jira's project planning capabilities are robust and user-friendly. They appreciate the ability to define teams, sprints, tasks, and story points, which aids in planning project deadlines. Users highlight the efficiency of rolling up stories into epics and managing at different levels. They find the integration with Scrum and Kanban methodologies beneficial for iterative and continuous planning. Some users note the importance of creating clear roadmaps and tracking dependencies within the team. Of the 166 Jira users who gave detailed accounts of their use of Project Planning, 94% rated this feature as important or highly important.
Users report that Jira's reporting and project tracking features provide comprehensive insights into project progress and team performance. They appreciate the real-time data, customizable reports, and visual dashboards. Reviewers highlight the benefits of time tracking, burn-down charts, and velocity reports for making data-driven decisions. They find the ability to track task dependencies and generate detailed reports helpful for monitoring progress and ensuring transparency. Some users mention the ease of using JQL for custom reports. Of the 153 Jira users who gave detailed accounts of their use of Reporting/Project Tracking, 93% rated this feature as important or highly important.
All Jira features
Features rating:
Jira alternatives
Jira pricing
Pricing plans
Pricing details:
User opinions about Jira price and value
Value for money rating:
To see what individual users think of Jira's price and value, check out the review snippets below.

Terence Z.
Tech support engineer

Suresh K.
Senior Executive at Adecco
Jira integrations (47)
Integrations rated by users
We looked at 15,336 user reviews to identify which products are mentioned as Jira integrations and how users feel about them.
Integration rating: 4.6 (550)
Integration rating: 4.7 (316)
“We use this to tag people and notify them of tasks.”
Amadna F.
Head of Quality
Integration rating: 4.7 (251)
“We use Postman's GitHub integration to sync our API collections with our repositories. This ensures our API documentation stays in version control alongside our code, and allows the team to review collection changes in pull requests just like any oth”
“We use the GitHub integration with Slack at NextDay to receive pull request notifications, CI/CD pipeline alerts, and code review reminders directly in our team channels. It keeps developers informed about code changes without having to switch betwee”
Kaynan S.
Senior Software Engineer
Integration rating: 4.7 (240)
“We integrate Bitbucket with BrowserStack to enable continuous testing in our development workflow.”
Mohd T.
QA Head
Integration rating: 4.4 (95)
Integration rating: 4.7 (58)
Jira customer support
What do users say about Jira customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Jira customer support.
Widely noted by reviewers, Jira's customer support is responsive and effective in resolving issues reported via support tickets.
Multiple users appreciate the variety of support channels, including integration with platforms like Zendesk for seamless communication.
A fair number of users value the Atlassian Community, where experienced users offer helpful advice and solutions for common problems.
A limited number of users report slow response times and delays from the Jira support team, especially for urgent requests.
Support options
Training options
To see what individual users say about Jira's customer support, check out the review snippets below.
“It is the perfect tool for support and engineering to work together to ensure customer satisfaction, and effective resolution of failures in the platform.”
Lilian M.
Senior Customer Associate
“I used that program in a big project in cooperation with a large Omani company, and it was a wonderful cooperation, and the reason for that was the ease of communication between us through that program, the ease of accessing the requirements requested by them, the ease of dealing with them, and the organization of the program for them....”

Abdalla S.
freelancer
“I do no like being able to find anyone else's request that were put in, when assisting my member's with follow Up on request that were put in previously.”

wendy o.
Customer Service Representative
Jira FAQs
Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from startups to large enterprises. With its robust features, Jira enables organizations to plan, track, and release world-class software with ease. At the core of Jira's functionality is its ability to help every team organize their work, create milestones, and map dependencies. Users can visualize their progress through intuitive lists, boards, backlogs, and calendars, ensuring everyone stays aligned and informed. Jira's seamless integration capabilities allow teams to connect their favorite tools from the Atlassian Marketplace, keeping Jira as the central hub for all their work. Jira's powerful goal alignment features enable teams to link their tasks directly to company objectives, ensuring that every effort contributes to the project goals. The software's real-time data and insights provide visibility into project progress, allowing teams to identify risks and optimize their performance. Rovo, Atlassian’s AI-powered offering, enables all teams to harness AI’s potential through personalized enterprise search and chat, out-of-the-box agents, and highly tailored agentic workflows, letting anyone act like a Jira expert (even if they’re not). Whether you're managing a complex project or tackling everyday tasks, Jira's versatility and customization options make it an ideal solution for teams seeking to drive their initiatives forward with confidence and efficiency.
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