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Jira
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management and work tracking software
Table of Contents



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Jira - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Jira overview


Based on 15363 verified user reviews
What is Jira?
Jira is an IT project management program with key features that include task management, task progress tracking, project planning and scheduling, prioritization, and reporting or project tracking, and more.
Who uses Jira?
By industry, Jira reviewers are most commonly professionals in information technology and services (20%). The most frequent use case for Jira cited by reviewers is project management (52%).
What do users say about Jira pricing?
Reviewers indicate that Jira offers valuable features and customization, and some users report the free tier is accessible for small teams. However, some reviewers feel costs escalate quickly with plugins, and they find the pricing model complex and restrictive.
What are the most popular integrations for Jira?
The Jira integrations most frequently cited by reviewers are: Confluence (a knowledge management product rated 4.6 out of 5 for its integration with Jira), Slack (a team communication product, 4.7), and Bitbucket (a source code management product, 4.7).
Starting price
per month
Pros & Cons
Workflow Customization
Team Collaboration
Project Tracking
Email Notifications
Complicated permissions and security concerns
Complex and unintuitive navigation
Jira’s user interface
Jira review summaries overview


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.1
Customer support
4.2
Reviews sentiment
What do users say about Jira?
Reviewers indicate Jira is a powerful tool for project and task management, enabling teams to collaborate efficiently, track progress, and centralize information. They value its extensive customization, robust ticketing system, and strong integrations with other tools, which help streamline workflows and improve visibility across teams and projects. They also mention its comprehensive reporting and support for various methodologies as key strengths.
Users report that Jira’s interface can feel cluttered and complex, especially for beginners, and the learning curve is often steep. They say the abundance of features can be overwhelming, and some find onboarding and navigation challenging without adequate tutorials or training.
Select to learn more
Who uses Jira?
Based on 15,363 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Jira's key features
GetApp's analysis of 1317 verified user reviews collected between July 2021 and October 2024 identifies Jira's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Jira's task management capabilities for its detailed distribution and tracking of tasks. They highlight the ability to assign tasks, set deadlines, and monitor progress, which ensures timely completion and efficient resource use. Users report that the Kanban board and customizable workflows enhance clarity and collaboration. They also value the integration with tools like Confluence and GIT, which centralizes project-related information. However, some mention a learning curve for new users. Of the 566 Jira users who gave detailed accounts of their use of Task Management, 98% rated this feature as important or highly important.
Linda T.
Assistant Director
Aarti B.
HRIS Manager

Enguerran M.
Fullstack web developer
Reviewers indicate that Jira's project planning and scheduling capabilities are flexible and comprehensive. They value the ability to create detailed roadmaps, set timelines, and assign tasks, which streamlines team collaboration. Users appreciate the customizable boards and integration with Confluence for documenting plans. They find the drag-and-drop functionality for sprint planning helpful, though some note that it could be clunky. The advanced roadmaps and backlogs are also highlighted as beneficial for planning. Of the 321 Jira users who gave detailed accounts of their use of Project Planning/Scheduling, 97% rated this feature as important or highly important.
Users report that Jira's task progress tracking provides clear visibility into the status of tasks. They appreciate the real-time updates, customizable workflows, and integration with Clockify for time tracking. Reviewers highlight the ability to monitor progress through Kanban and Scrum boards, which helps identify potential issues and delays. They find the burn-down charts and progress bars useful for tracking performance and making informed decisions. Some users mention the benefit of automated notifications for task updates. Of the 333 Jira users who gave detailed accounts of their use of Task Progress Tracking, 96% rated this feature as important or highly important.
Reviewers feel that Jira's prioritization capabilities are essential for managing tasks and issues effectively. They appreciate the ability to assign priority levels, which helps teams focus on high-impact tasks and optimize resource allocation. Users highlight the drag-and-drop functionality for reordering tasks and the flexibility to create personal workflows. They also value the built-in role hierarchies and the Backlog function for managing future tasks. Some mention the importance of prioritization in ensuring timely completion of critical tasks. Of the 198 Jira users who gave detailed accounts of their use of Prioritization, 95% rated this feature as important or highly important.
Reviewers indicate that Jira's project planning capabilities are robust and user-friendly. They appreciate the ability to define teams, sprints, tasks, and story points, which aids in planning project deadlines. Users highlight the efficiency of rolling up stories into epics and managing at different levels. They find the integration with Scrum and Kanban methodologies beneficial for iterative and continuous planning. Some users note the importance of creating clear roadmaps and tracking dependencies within the team. Of the 166 Jira users who gave detailed accounts of their use of Project Planning, 94% rated this feature as important or highly important.
Users report that Jira's reporting and project tracking features provide comprehensive insights into project progress and team performance. They appreciate the real-time data, customizable reports, and visual dashboards. Reviewers highlight the benefits of time tracking, burn-down charts, and velocity reports for making data-driven decisions. They find the ability to track task dependencies and generate detailed reports helpful for monitoring progress and ensuring transparency. Some users mention the ease of using JQL for custom reports. Of the 153 Jira users who gave detailed accounts of their use of Reporting/Project Tracking, 93% rated this feature as important or highly important.
All Jira features
Features rating:
Jira alternatives
Jira pricing
Pricing plans
Pricing details:
User opinions about Jira price and value
Value for money rating:
To see what individual users think of Jira's price and value, check out the review snippets below.

Terence Z.
Tech support engineer
Edward T.
Founder and Marketing Strategist
Jira integrations (47)
Integrations rated by users
We looked at 15,363 user reviews to identify which products are mentioned as Jira integrations and how users feel about them.
Integration rating: 4.6 (551)
Integration rating: 4.7 (321)
Integration rating: 4.7 (253)
Integration rating: 4.7 (240)
“We integrate Bitbucket with BrowserStack to enable continuous testing in our development workflow.”
Mohd T.
QA Head
Integration rating: 4.4 (95)
Integration rating: 4.7 (58)
Jira customer support
What do users say about Jira customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Jira customer support.
Widespread user sentiment highlights Jira's efficient ticketing and support workflows for both internal and external users.
A significant portion of users report that logging support tickets is straightforward and issues are resolved effectively.
Common user feedback praises the integration with other support platforms, making communication with customers seamless.
A small group of reviewers note that customer support often redirects to documentation, which isn't always helpful for specific problems.
Support options
Training options
To see what individual users say about Jira's customer support, check out the review snippets below.
“It is the perfect tool for support and engineering to work together to ensure customer satisfaction, and effective resolution of failures in the platform.”
Lilian M.
Senior Customer Associate
“I used that program in a big project in cooperation with a large Omani company, and it was a wonderful cooperation, and the reason for that was the ease of communication between us through that program, the ease of accessing the requirements requested by them, the ease of dealing with them, and the organization of the program for them....”

Abdalla S.
freelancer
“I do no like being able to find anyone else's request that were put in, when assisting my member's with follow Up on request that were put in previously.”

wendy o.
Customer Service Representative
Jira FAQs
Jira has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Jira used for?
Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from startups to large enterprises. With its robust features, Jira enables organizations to plan, track, and release world-class software with ease. At the core of Jira's functionality is its ability to help every team organize their work, create milestones, and map dependencies. Users can visualize their progress through intuitive lists, boards, backlogs, and calendars, ensuring everyone stays aligned and informed. Jira's seamless integration capabilities allow teams to connect their favorite tools from the Atlassian Marketplace, keeping Jira as the central hub for all their work. Jira's powerful goal alignment features enable teams to link their tasks directly to company objectives, ensuring that every effort contributes to the project goals. The software's real-time data and insights provide visibility into project progress, allowing teams to identify risks and optimize their performance. Rovo, Atlassian’s AI-powered offering, enables all teams to harness AI’s potential through personalized enterprise search and chat, out-of-the-box agents, and highly tailored agentic workflows, letting anyone act like a Jira expert (even if they’re not). Whether you're managing a complex project or tackling everyday tasks, Jira's versatility and customization options make it an ideal solution for teams seeking to drive their initiatives forward with confidence and efficiency.
Q. Does Jira support mobile devices?
Jira supports the following devices:
iPad, Android, iPhone
Q. What level of support does Jira offer?
Jira offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support





















