Hapana Reviews

OneFitStop was easy to learn and is wonderful to use! The software is very customizable and keeps me organized.

So far I've had great success with every feature and tool within the software and have no complaints thus far.

The App they made for us is really easy for our clients and members to use - we now have no one behind on their payments and packs. It looks great and works really well too.

Integration was easy and very quick. The only things we are asking to be improved are; more automated featured woven in to the Membership Suspension system (but it works well right now) and two way text messages. Both of these items we have been able to discuss directly with the owners and managers of OneFitStop and they are developing solutions first thing in 2021. In fact, whenever we need any help or are looking adding/making changes to the existing system to make our jobs easier they always listen and come up with solutions ASAP. Great!

Aspects of the app are good for our members when it's working with glitches.

It's clunky with inaccurate data. Our team hate using it, which is not ideal. Constant glitches. They're still working out what they're doing - hence clients are guinea pigs.

- Personalised App - Engage Marketing system - The customer service!

- Changing a clients details can be tricky - our old software had tabs within the client where you could see all their details instead of having to go back to the dashboard to click into a different section (eg. Payments)

The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link. I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are. So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them.

Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent. Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes. The biggest...

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- Easy integration from previous studio management software - Loads of features - Good integration with social media, email - Automated marketing system is fantastic

- Somewhat lacklustre customer support when compared to other providers, particularly via phone - Issues can take days and weeks to resolve via email - Some ongoing teething issues but most get worked out quickly

This program had a rocky start with my business, but has immensely improved. It gives me a platform to take payments safely, display my schedule, have clients book in and notify them of any changes, etc. Now that everything is set up and the kinks are ironed out it is very smooth.

It gets a bit expensive, so you have to make sure it is worth it for you to have it. If time and ease is a concern to you, then it is totally worth it. Customer service can sometimes be inconsistent (but is improving).

OneFitStop has provided us with the ability to grow and evolve our digital offering to our membership base as our business has expanded and the needs for both internal requirements and external deliverables have progressed.

Initially there were hiccups with roll-out and in particular, integration with third party providers such as EzyPay however these were resolved promptly

Easy to use. Setup and updating is straight forward. Price point is really a game changer in this industry. Customer service is second to none and turnaround response is excellent. New service add ons shows they hear what industry members want and require.

Not as well known as other companies but that will change quickly once industry innovators get their hands on this system.

The ease of use for our members via the app, but also the ease of use for staff, it was very intuitive.

Some minor elements of the UX need improvement which have already been raised by other franchisees.

The previous software I use was a multi industry software that didn't serve our purpose. The switch to OneFitStop was seamless and to be honest I wish I did it earlier. The fact that it is a dedicated fitness software makes so much of a difference. From member usability to management back back end software, it does the lot. Our team is so much more efficient in everything we do. I highly recommend to anyone considering.

The only thing I can pick and it is minor were some features with the dedicated app. Switching between sites was a bit clunky however to the management team they have fixed the issue in their next update. Thats another great point about OneFitStop the ability to work directly with management to resolve any issues.

OFS has grown and developed over the years that we have been working with it. The platform is not only simple for my staff and clients to use, it does so much more in the backend that we required to run our business smoothly. The support is also outstanding, all local and and email/phone call away. One of the best business decisions we have made.

No Cons. Above and beyond anything else we have seen on the market

Thank you for your feedback! We are looking forward to supporting you and the franchise network for many years to come.

It was reasonably easy to learn and cheaper than others

Poor response times, billing on system was always different to what customers are charged and you couldn’t explain it, unable to check people in for gym us only so we had to keep a paper book as well and hope that members were paid up, extremely slow, very poor service if you’re not a massive facility.

Thank you for the feedback. It is certainly disappointing to see that your facility did not value the 10+ hours we spent onsite plus hundreds of emails back and forth to support your operators. We hope to see you back in the future to take advantage of our full technology stack that hundreds of other gyms like yours have found incredibly valuable.

The initial look of the software seemed like it would work until we started using it and everything was problematic.

There is a lot to say here as this was the worst 3 months I have had in the over 5 years I have been in business. The functionality of the software failed shortly after deciding to switch over. To add on to this, the customer service, or lack of, made this problem even larger. Most of the time you were waiting to have your question answered, and when you did speak to someone they always had to send this out to someone else before the problem was solved.

Thank you for sharing your honest review below. We are sorry you had such a bad experience. A lot has changed at OneFitStop over the last 2 years from both a technology and support perspective. We would always value the opportunity to re-connect and show you the positive changes we have made to support the fitness sector.

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It simply doesn't work as an effective tool for managing your business. Unfortunately, as part of the BFT franchise, we are stuck with a system that simply 'isn't good enough!'

That it was easy to use and flow was very easy to setup

some functions for admin, eg. more functions available for revenue and also being able to change anything if needed, which for something s it doesnt allow.

Hapana is the only platform that I have found that legitimately competes with the industry leader. Their customer service blows EVERY other platform out of the water! The Hapana Team puts so much care into their product and genuinely listens to their clients.

Nothing. Hapana works exactly as needed and their support is amazing

Hapana have helped us customize the software to adapt to all chances in our needs

The levels of service offered has eliminated any cons we may have experienced

Looks great on my website with everything thought of down to the colour scheme. All the options around packages and online booking are very user friendly

Can't wait for the mobile app version of everything! A few glitches when trying to use the mobile web page to book sessions from the dashboard

The feature I love the most is the Facebook schedule interface, because I can post my class and training offerings right on my FB Business Page. The software is user friendly and easy to navigate.

There are some payments that were a little off when I converted from the other software and OneFitStop is helping me to resolve this issues.

Ease of functionality with very little time spent on mastering the admin interface thus getting it up and running quickly.

No cons were added to this review

No pros were added to this review

No cons were added to this review

Thanks for the great review Calvin. We hope that your business continues to thrive and you enjoy using our software!

It is really easy to learn how to use it and the price is competitive if you compare it with another similar tools out in the market

They should have a mobile app for your cellphone, the only thing you can do is view the mobile version of the page.