Hapana - 2026 Pricing, Features, Reviews & Alternatives

Built for the fitness industry, not adapted to it. Hapana is the operating platform that fitness, wellness, and human performance brands run their business on, from a single studio to a multi-site or franchise network.

Instead of stitching together separate tools for class booking, billing, marketing and reporting, Hapana brings them into one connected platform. Your team works from one system of record, your members get one consistent experience, and leaders get one view of performance across every location.

What you can run on Hapana:

- Scheduling and class booking: classes, appointments, private sessions and workshops with capacity limits, booking windows, cancellation rules, late-cancel fees, automatic waitlists and spot-based booking for reformers, bikes and other equipment.

- Memberships and recurring billing: memberships, class packs, credits and intro offers with recurring billing, suspensions, auto-renew control and payment reminders.

- Payments: card payments online and in person through Stripe card readers, direct debit through Ezypay, refunds, dispute tracking and automated failed-payment recovery. Stripe payments are available in Australia and the US, and Ezypay direct debit in Australia and New Zealand.

- Member management: client profiles, custom fields, intake forms, digital agreements and waivers, QR code and barcode check-in, and attendance tracking.

- Marketing: lead forms, smart client groups, and email, SMS and push campaigns built from ready-made templates for lead nurture, onboarding and win-back, plus refer-a-friend rewards.

- Member app: a branded app where members book, pay, join waitlists, check in and read news, articles and videos from your business.

- Retail and point of sale: products, variants, stock levels and suppliers, with card readers at the front desk.

- Staff and payroll: roles and permissions, working hours, instructor substitutions, and payroll tiers that track earnings and commissions.

- Reporting: location dashboards, downloadable operational and financial reports, and cross-location analytics.

- Franchise and multi-location tools: HQ account, regions and site groups, head office content, royalty distribution, corporate payouts and multi-currency payouts.

- Security: role-based access control across more than 100 capabilities, full audit history, and dedicated infrastructure with an isolated database for enterprise brands.

- Hapana Assistant: an in-built assistant that answers platform and business questions and offers setup recommendations, so your team gets support faster.

Who it's for:

Single-site gyms and studios use Hapana to spend less time managing software and more time growing their community. Mid-market brands use it for the structure to scale without losing consistency. Enterprise and franchise networks use it for the control, visibility, and automation to manage complexity at scale.

Hapana works for gyms and performance facilities such as functional training, strength and conditioning, spin and martial arts; boutique fitness studios such as Pilates, reformer, yoga and barre; and wellness businesses such as sauna, recovery and tanning studios.

Integrations include Stripe, Ezypay, ClassPass, HubSpot, HighLevel (via Hapana Grow) and Zapier, plus location-level webhooks for developers. ClassPass bookings and cancellations sync into Hapana automatically.

Every plan includes professional services hours for setup, configuration and training, and your member data can be migrated from your current platform. Pricing is per location across three tiers, Basic, Premium and Pro, with optional add-ons.

Founded in 2014 and headquartered in Sydney, Australia, Hapana supports 1,000+ gyms and studios across 20 countries, with 89% client retention.