Gymdesk Reviews

It's fairly easy to use, and it has a lot of good information.

It does not interact very well with websites and facebook and instagram interlinking.

Managing capacities per class is crucial. I want to places can do auto billing but to be able to reserve the amount of spots per class and be able to see how many are taken incentivize users to book their class is ahead of time. One thing I would like to see them implement is allowing me too cut off the window. 15 minutes out. They allow intervals of hours or days, I would like to see them add minutes so that I can close the window. 15 minutes before class starts so that people can’t register or cancel in that timeframe.

Would like to be able to cancel sign in/cancellation 15 minutes out

Ease of use for myself and members. Website development. Customer Service.

There are some filters I could use with Mindbody when running reports or creating back end changes which make things easier.However I have only thought this once or twice in my year of using their software and it does not impact my operations.

Mostly easy to use once you figure it out.

1) You can’t send out waivers to multiple people at once. Would be nice if you could have them fill out the waivers without having to individually assign them to each person. 2)Wish there was a more detailed way to sort through leads, students etc. for example using tags for things like events, or to separate different types of leads etc. We have only used this for a month and haven’t even quite started using the full functioning yet so there may be more later.

Thanks for reviewing us Sharla! We're sorry to hear you did not have the best experience with our software. There is an option to assign documents to members in bulk, using our bulk member operations, and there's plenty of filters you can use for the leads, including custom fields you can add. We'd be happy to help you utilize the software to the fullest extent - please reach out to our support and we'd help you get set up!

Very customizable and full of neat and useful features. Attendance tracking, session allotment, booking are all done really well. Friendly and clean UI. If I wanted to do what I'm doing on Gymdesk on Mindbody (or other big names), I'd probably spend double and with more headaches. There are some features that could be added (like an IOS app!) and some that could be more intuitive, but the Gymdesk team is very responsive and helpful, so I'm sure that regardless of your studio's style of doing things they could help calibrate the software to your situation. All-in-all, great software and major bang for your buck.

1. Sometimes the sign-up page will glitch out or be clunky, which can be embarrassing when dealing with a client. 2. Although it isn't the job of the software to do your math, I do wish there were more numbers that tracked different info about leads, demographics, attendance, new/old/returning students, and accounting stuff like revenue growth, average spent per student, number of paid/unpaid per month, etc. 3. To my knowledge, there is no easy way to upgrade or downgrade memberships. You have to manually cancel their current membership, add the other one, and then figure out the prorated difference (which can be somewhat confusing, especially on the fly). 4. No app, which is fine, but it is definitely easier to use the software on the computer than on the Ipad or phone.

It like that it comes with its own webpage that can later be integrated with your own. It suits my gym perfectly accounting for all of my needs. I would recommend this for anyone setting up a BJJ Academy. It also has an easy to view, "how to" that helped me out. My emails initially to the Gymdesk Team, were answered quite quickly and after a while of using it, it became so much easier.

Being in Australia, it was annoying that only Square can be used for the POS. But Square isnt too bad with its low fees.

Thanks for reviewing us, Matt! We're glad to hear you've enjoyed your experience overall. We thought you might like to know we also work with Stripe and GoCardless in Australia in case you're not happy with Square. If you'd like to know more, please reach out and we'll be happy to assist!

Clean, intuitive UI that is very easy to use and maintain our memberships. great product, even better customer service.

when i started using this software, there was no integration with GoCardless- however since then, Gymdesk has implemented this! They were great at communicating the update to us.

Attendance tracking: - Pros: you track everyone on the class that they belongs Punch Card: - Pros: We found a way to create a membership as "Punch Card" and it's working the remaining class pretty well. Check In Report: -We can see every student that checked in and their dates.

Attendance tracking: - Cons: Some teenagers are attending adults class and there's no way to track their attendance on adults class counting attendance for new stripe or promotion on their belts. Punch Card: - Cons: We can't take the expiration date for future charges. We have to select a date for the next payment even if the remaining classes are not done.

Thanks for the positive review of our product, Yan! We're glad to hear you found it useful for your business. There is an option to have a session apply towards promotion in multiple programs by setting it to "All Programs" - if you need more help with setting that up, please reach out to our support and we'll be happy to assist you!

Easy to use. Layout is great and does everything I was looking for without extra stuff that nobody uses. Very simply for members to use and very easy for initial setup by staff/ owner.

Hoped for an app.....but latest email I received said they will be rolling one out soon!

Effortless and easy for management of your school as a manager. Easy process for your students to sign up .

I would like to have an application (App) on my mobile via Google Play, or AppStore. No complaints.

I absolutely love this software. The customer service, how user friendly the software is, the troubleshooting support, and all of the different functions that the software offers is amazing. Based on all of the things each software pricing level offers, Gymdesk sets itself MUCH higher over other software programs available. I would recommend to anyone.

There are some features i wish there would be more options for customization.

The system is very straightforward and not difficult to learn. The support is fantastic. Any questions I had were addressed in a very timely manner. The price is right for a small martial arts school to be able to save time managing the business side of running a school.

Overall, the software is great but some a couple more customizations would be nice. Being able to customize the dashboard to display what is most important to the administrator. More customization on the website. Example, being able to change the link "Book" on the schedule to something else like "Free Trial Class". I use the booking function for leads rather than students. The check in screen can also be a little easier. Possibly have student names listed that are able to check in to next session available so they can just click on it.

Great membership management, auto billing which is important, attendance tracking, sales & marketing Are great. The only email and text function is a game changer too! You have to pay a little extra but it’s a huge life saver to send messages out quickly to all members or to certain members.

I’d like to see this software give the member the ability to track their progress according to the program, ranks and promotion requirements. For example, when I set certain skills for a particular rank, the student cannot see what those skills are on their one member portal. They can see what rank they are, but not the skills associated with the rank.

Hi Maurice, thanks for the positive review and continued support! We do have the option to show promotion criteria for the current to members, if you reach out we'd be happy to show you how to do that.

The software is extremely easy to set-up and use, yet it has sufficient flexibility to manage our club in the way we want to operate. Interface is excellent and intuitive. The ability to create a website and easily integrate with a payment gateway was also excellent. Finally, customer support is to notch.

At first I was concerned that it did not have a corresponding App but the website works great on a cell phone and this has not been an issue. The product team continues to add features and improve functionality. No concerns.

- Super responsive and helpful customer service. Our questions/problems are usually resolved within a few hours of submitting a request. - Clean UI: easy for both us and our members to navigate the software. - Provides all the features you'd need to run your school: billing, belt/skills tracking, attendance tracking, etc. - Integrates with a variety of payment processors

There are a few random bugs here and there, but the support team is always on the ball fixing them once you bring it to their attention.

The price was the selling point. Not the cost of the program, but the fact that there was not a tiered system for pricing. You know exactly what you are getting from day one! The program is also very easy to setup and use. The support is fantastic. Not being one that is up on all the latest technology, they took the time to walk me through things, step by step. They were answering my questions and assisting right away so I never had to wait.

Being in Canada, there are some features that cannot be used based on the payment processing company we use. There is none that allow same functionalities as in the US. I am sure it will be in a future update.

The beautiful UI and overall feel of the software got us hooked! This software is on par if not better than most big named software out there that we have tried at a fraction of the price! Although there are a ton of amazing features, nothing comes close to how the customer service makes you feel when you join. Customer service is hands down the best thing about this software. If we have an issue they...

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There is nothing to dislike. If we have an issue the customer service finds a way to fix it. No matter what.

I really enjoy the simplicity of setting my academy up on the software, the positive feedback from my students who use this for class reservations, and how easy it is to navigate day to day operations. I really wish I discovered this sooner so I could've saved myself from the headaches I experienced using other software platforms. Customer service is great and very responsive which helps for troubleshooting on the fly.

I think it would be great if there was a feature within the software to interact with members where they would be notified if an admin user posted something under the content section or even a community board where we can also post updates.

Easy to set up new students. Easy to find history of payments. It’s very organized and easy to navigate. I love that our members have access to their own profiles.

Setting up family memberships is the hardest thing but it’s not that bad.

It is simple to use and handles all our needs (managing clients, gym shop sales, attendance, scheduling). It's very flexible about types of membership options, from drop-ins to monthly. I like that the clients can access their own account. It has good tracking for attendance, bill paying, lets us freeze clients when needed. It also has a basic web-site.

The attendance check-in is a bit confusing when you have multiple classes running.

Ease of day to day use...Does not need additional hardware (works off a smartphone, tablet, pc, etc).... Feature rich... Dashboard providing a snapshot of key metrics...

Nil - anytime we have identified a new feature that would benefit our club they have modified they system to add the desired feature.

The interface is clean, easy to navigate for students and administrator. Easy to customize and get up and running quickly. Like the family account feature, belt ranks are easy to create, add, and modify. Customer Service is fantastic, quick answers and always willing to help.

That each document cannot have a customizable email saved. A bit difficult to navigate belt ranks when different classes can count towards time in grade. Also, the gym schedule is not great. Would like to see a month at a time.

Simple interface Most needed features Quick turnaround for bug fixes Open to suggestions for new features

Unable to work directly with back-end data (though this is understandable), more export options would help here though Would prefer a self hosted open source solution if one were available with comparable feature set Self-sign-in when multiple classes available feels less intuitive than other processes

The ability to tailor the belts to suit my academy and secondly that once setup its easy to get people registered and actively using the system.

None - I have no issues with the software or its capabilities!

The interface is sharp, and simple to navigate and find what you're looking for. Able to set up a trial account and poke around without first having to sit through a lengthy pitch. Developer responsiveness and support.

The interface isn't very customizable (the color scheme and icons). Also the options for layout are pretty static.

Thanks for the review and feedback, Joey, it's very much appreciated!