PushPress Features

I love the features available with the application, the ability to not only manage members but also their invoicing, payments, ability to self serve as well as the add on features such as check in app, sales app and the class screens app.

Unfortunately I have found a number of bugs or quirks within the app. Most of the time the team has been great to work on them and resolve only a couple outstanding items but I wouldn't completely blame Pushpress, part of it is integration with Google calendar.

This is great to hear! We're constantly working to make the app the best it can be, so we always appreciate feedback. Thank you, Jerry!

Very intuitive. Handles all the functions that I need it to for our small fitness studio. Interface is clean, easy to navigate. The response time for any help or support is very quick too.

Nothing so far, still consider myself a newish user:)

Push Press is easy to manage and provides great respires that we utilize daily.

Inability to print reports & not being able to email certain groups of people vs. everyone.

Thanks for the review, Marcus! We're stoked that your coach referred you and that we've been able to make a positive impact on your business. Stay tuned for future communication improvements!

I love how this integrated with SugarWOD and it's ease of use.

There are a few features lacking on the reporting and invoicing side.

Sommer - thank you so much for the feedback! Make sure to drop some suggestions to our Success team - so we can try to understand where we're lacking for reporting and invoicing. Our mission is to nail it across the board and would love to understand.

The new PushPress smartphone app is very easy for our members to use. They can sign up for classes, see who is in each class, and even add a profile picture so it's easy for people to put a 'face to the name.' We also love the fact that we can send out 'landing page' forms to any prospective members to sign up as a lead, for an intro, or for a membership. We can also add a discount and they can visibly see the discount is being applied which is great!

What I liked least about the software has already been taken care of in the latest app updates: 1) Our members wanted to see who was in what class and that has been resolved with the new software update; 2) We wanted a waitlist because a lot of our weekend classes fill up and there's no way to see if anyone else is interested in the class, but again that is currently being tested in the app before the release; 3) We really hope they implement timing out of classes soon. For instance if no one is signed up for the 6:30pm class by 5:30pm, the class will automatically be cancelled so the coach and athletes will know.

We have been with Push Press for our gym management software since it was in beta. It does absolutely everything I need it to do and makes running the gym much easier. Every year the software has added new features. The company is very responsive to the needs of the gyms that use it and the customer service is amazing. Highly recommend

Nothing that I can think of right now

Aimee, thanks for being a PushPress OG! We couldn't be happier that you've stuck with us and we're excited to see how far we can go. Thanks for your support!

We have used two other big name management systems at our CrossFit gym. When we had the opportunity to try Push Press we took a chance because we did nit love our system at the time. Rep and his team have exceeded our expectations. The system they developed has thought of everything. Dan even met with me and my husband when we happened to be in the area of his gym and just talked about what we need and what could make the system better. The team is quick to respond with any question and that is super important to us. They are always finding ways to make our lives better and better.

I know that cons are valuable to help you improve, but I can honestly say I cannot think of one.

The simplicity. Once the system has been set up, there is very little maintenance that needs to be done with the software. Getting members into the system with a membership is fast and simple. This allows me to spend the time getting to the member, instead of doing admin for the member. It just works. I also love the dedicated apps. They take a load of my staff and there is less need to have a staff member managing a front desk. These apps make it easy for members to self manage scheduling, checking in to classes, and purchase. The overall look and feel of the system is elegant. It isn't cluttered like other management solutions (MBO, Wodify, etc). We've had nothing but compliments from our members since the switch!

I would like to see more controls on how to communicate with members and clients. I would like to be able to customize the messages on automated emails.

I like the ease of using it. Anytime I have an issue the crew is always quick to help and fix it. I appreciate the cost. I have a small affiliate and the cost is affordable​.

I wish there was an app versus having to use the website. I would like to see ACH it has been promised for years with no follow-through. Cleaner landing page links During my busiest times I feel that my check-in process and the laptop​ is slow and it take a lot​ of time for it to load or it doesn't load and then I'm having people sign in on a piece of paper. This creates more work for me.

Thank you for the review, Jess! This type of feedback is always useful. We just spent some time working on a fix for the check-in app slowness, let the support team know if you're still experiencing difficulty. Also, ACH is currently live in beta...reach out to support to get into the next cohort. It will be open to everyone in the next 30 days. Thanks for your patience!

User friendly, able to complete set up for clients keeps track of members contracts nice store set up for additional revenue while tracking your products. Customer service is top notch within five to ten minutes you get a response from the push press team

Understanding some of the financial reports. Sometimes it takes homework and diving into the financial reports to get the information needed monthly or annually.

Thank you, Shawn! Our customer success team literally races each other to see who can answer first! I'll pass along your comments about the financial reports, thank you for the feedback!

-automation -customer service -cyber security This software allows for quick charges on items, event setup, attendance tracking, and member communication among other things. I appreciate the automatic drafting of memberships which takes the thinking out of the equation so I can focus on my actual business.

-membership cancellations -could use a point of sale device -cost per transaction Memberships cancelling is tough to navigate at times. It would be convenient to have a device for sales similar to the Square System. Personally looking forward to a less expensive option for transactions.

Interface with the programming calendar.

The login requires a domain first, then the email login. Why can't it remember your domain based on the email login?

Hey Julie, we appreciate the feedback! I'll pass your suggestion regarding the domain name on to our developers and see what we can do. Thank you for the review!

Customer Support is phenomenal and they're constantly improving the product and adjusting to current trends / issues

The thing I like least about PushPress is that I didn't switch to them sooner

Thank YOU, Dan! We wish you had switched to us sooner too, but nonetheless, we're stoked to have you with us now!

Ease of Use & Implementation - quick and easy timeline for implementation. Great training and tutorial videos, plus great customer support. Dashboard - quick view of the most important information as a gym owner and coaches on a daily basis. Class schedule, At-Risk Member, Leads Report, and check-ins / class reservations. Lead Process & Follow-Up - Allows for quick follow-ups, assigning leads, and...

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Sign-up Form Customizations - would love to see customizable forms for fitness challenges and other event sign ups that link into lead management process. Capability is avaiable but would love to see additional development.

Nnamdi! Thank you for the review! We appreciate all feedback and are working really hard to make this as perfect system as possible. Customizable sign up forms is a huge product enhancement we'd love to tackle. We do integrate with Google Forms and such via Zapier for now - but we absolutely recognize the need to be able to build in app questionnaires and forms!

We run an athletic performance facility. A big portion of our athletes are below the age of 18. Pushpress allows the athlete/parent to sign the athlete up easily on line from landing pages. We are able to attach digital documents to the plans so waivers are signed by parent and stored digitally. Parents can pay online prior to attending class. We spend our time coaching instead of doing administrative...

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Emails...some time the system sends emails to clients when I wish I had a clearer way of indicating if I want an email to go or not. Sometimes our clients get bombarded with emails and the email I actually need them to read and act upon is lost in the mix. Also the inability to change pricing on the fly for a plan without creating a discount. End up comping plan and charging to invoice...just...

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The best thing about the PushPress software is the ease of use. We were able to jump right in and get everything set up so quickly. We have learned how to implement new pieces easily as well as integrate the software into our website, kiosks, and TV. Our warriors have loved the ease of check in and purchasing via the Store.

The thing I like the least would be that I can't do everything from my phone - an admin app for the phone would be awesome as I don't always have my computer around at the gym and our kiosks are in use.

Thank you, Jason! We're stoked that you feel like PushPress is having such a positive impact on your gym. Everyone here truly loves what they do and that includes getting the chance to work directly with gym owners, coaches, etc. Thanks for joining our team!

Customer Service is the bomb! So responsive and helpful.

I wish there was a management app. I'm out in a park and don't have a "check in" front desk. The Check-in app is restrictive because I can't see who I've already checked in. I usually end up using the browser, but then the checkins are all the way at the bottom of the page and require a lot of scrolling. They tend to refresh frequently OR not pull up the option to select a class time so often that I don't usually end up checking people in at class time. Even then, I often have a circle loading for a long time, sometimes prohibiting me to even enter attendance for a day or so. IF I had tons of classes, I could rationalize this delay, but I don't ... I only have two classes, two days a week. The rest of the days, I only have one class a week.

Hey Amanda, I'm so glad our support team has been helpful! We think they're pretty awesome too. Thank you for the feedback as well, detailed responses like this are very helpful. I'll make sure and pass this information along. Thank you!

I’ve used a lot of software programs in the past but Push Press goes above and beyond for reporting option and customer service

No real cons at all, there are a lot of options available and support team always helps. Plenty of options that cha solve multiple issues just takes a while to learn

Customer support is awesome, and usually really quick to respond when a question arises.

Sometimes it just feels...clunky. Reports are typically kind of confusing and it's hard to get to the report you actually need. Member lists/counts don't usually feel accurate and it's hard to customize what customers you are actually trying to track. Setting up an in house lead, or new member is a slow clunky process, transitioning them from a lead to a member, is somewhat clunky. The process to change a members plan by canceling the existing plan is not the greatest since it shows as a canceled plan. 12x per month type memberships are set up bad for the first month since it allows that new member to check in 12 times within the first month, even if they sign up the last week of the month. Integration, product setup, & use of Store app is also clunky.

Hi Rya, thank you for the feedback! Our team is constantly striving to improve the user experience. One of the projects our developers are currently working on is more customization of reporting, so keep an eye out for those improvements. As always, if you're ever having trouble with a process, please reach out to the support team for guidance. They are pro's and always willing to share best practices. Thanks!

I've been using PushPress for over two years now and have been consistently surprised by PushPress. The company is constantly evolving, adding new products, services and integrations that empower me to spend less time on running a business and more on what I'm in business for. Exceptional customer service is just the icing on the cake.

Interface is slightly "rigid," but it does everything it needs to do, so it's not really a problem as much as it is an opportunity.

Thanks for the review Skyler! I love your mindset in that it's more of an opportunity! We're actually redoing the whole frontend right now :)

It's so easy to use and any info I need is very easy to access.

Wish I could select the day I wanted to see for the "my day" section on the dashboard

Jason! Thank you so much for the review. We view customer success as our only mission here - including the support you're getting from our team! (but also including the software and the education we can provide)

Simple and and very easy to use. Customer support was super quick.

Personal training tracking and scheduling and billing. There isn’t an easy way to use it for recurring clients because half my business is personal training and it doesn’t work well with this.

Charles, thank you so much for your feedback! Our goal is to make the simplest, most robust platform that allows you to run your gym without dealing with the headaches of a complicated software.

Ease of use for my members and my staff. Best Customer Support!

Nothing, everything exceeds my expectations

Thanks so much, John!! We're so happy that you joined us :)

-customer service is readily available, quick, and helpful -always improving. Bugs and issues are fixed or improved quickly -looks good. clean -intuitive, easy to use, easy to teach team how to use

-sometimes app on tablet runs slow, or into issues -would like more detailed customization when choosing event times, cancellation windows, etc