I could not be happier with this software, and I recommend it to literally everyone. The team behind it includes gym owners, developers, and designers who all work together on it. So it's super easy to use, and does all the things I need it to do. The product owners actively work on improving the software and are very receptive to and involved in the community of people using it. The customer service is exceptional. It was very easy to make the transition from our old software (MindBody). I stayed with MindBody *way* too long. My only regret is not making the switch sooner.
Pros
It does everything I need it to do, is super clear and easy to use, and the pricing is unbeatable for the value delivered.
Cons
There's no time clock feature and payroll is in beta. We have a small staff and use a spreadsheet to track time, so it's not a big deal. It is 100% worth it to use PushPress and keep track of time with other methods.
Rating breakdown
Likelihood to recommend: 10/10
PushPress is simply the best! They gave the best presentation when doing their demo and they all are part of gyms so they know all facets of the industry. Their customer service is the best I have dealt with and that says a lot as I spent 10+ years in the IT field. The people at PushPress are so helpful, friendly, prompt, and just so all around awesome that you actually look forward to interacting with them. Their service and their software have totally changed our gym to where we now feel like we are actually able to do work with the tracking of leads, at risk members, and just our community as a whole. I would recommend PushPress again and again - all day - every day!
Pros
The best thing about the PushPress software is the ease of use. We were able to jump right in and get everything set up so quickly. We have learned how to implement new pieces easily as well as integrate the software into our website, kiosks, and TV. Our warriors have loved the ease of check in and purchasing via the Store.
Cons
The thing I like the least would be that I can't do everything from my phone - an admin app for the phone would be awesome as I don't always have my computer around at the gym and our kiosks are in use.
Thank you, Jason! We're stoked that you feel like PushPress is having such a positive impact on your gym. Everyone here truly loves what they do and that includes getting the chance to work directly with gym owners, coaches, etc. Thanks for joining our team!
Rating breakdown
Likelihood to recommend: 10/10
Using Push Press has been a gamechanger for CrossFit Breakthrough. It allows us to be way more organized, creative, consistent, and professional. Automating several things I used to do manually has saved me time and money!
Pros
The customer service is amazing, and fast. Any time I have an issue, I can chat with somebody directly, and they seem to genuinely care about the problem, and offer solutions and best practices. That was especially crucial last year as we on boarded to this new system.
Cons
Sometimes the apps can run a little slow. But I appreciate that any issue that arises, the team takes feedback on and seeks to improve/resolve
This is awesome to hear, Nick! We truly believe that our support team is top notch, and we're glad you feel the same. We know that switching to another software system can be daunting, so we're always happy to help with the onboarding process. As always, please continue to reach out to support when issues arise. Thanks!
Rating breakdown
Likelihood to recommend: 10/10
PP has been a game changer for us. From our early days of just using it to collect membership fees to now when we are far more involved with its capabilities, the customer service and integrations have bee phenomenal.
Pros
I love how easy to use this software is to use and the customer service is top notch!! We utilize it for events, product sales, besides the overall membership management!
Cons
No true cons that we have come across! Early on, it didn’t have as many integrations as it does now.
We appreciate you taking the time to leave a review, Sarah! Our goal is to make the lives of gym owners a little bit easier, so to hear that we've been a game changer for you is beyond exciting. Thanks for being on the team!
Rating breakdown
Likelihood to recommend: 10/10
Negative. Initially, we were sold on the ease of use. However, after using the software day to day (for over a year) and having issues, we quickly realized this was not the standard. Integrations are clumsy to utilize, member communication is limited and only works for short messages, and customer support is lagging. Billing is also erratic and unpredictable with members being re-charged for past purchases without explanation.
Pros
The initial “proposed” ease of use was the selling point for us.
Cons
Unpredictability and inconsistent customer support.
Rating breakdown
Likelihood to recommend: 0/10
Announcing PushPress Free - Our Pay as you Grow plan!
Best suited for gyms and personal trainers with less than $15,000/month in revenue.
$0 - Free of fixed monthly fees!
Month to month, no contracts or obligations.
Contact PushPress to learn about multi-location discounts.
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