Entrata - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Entrata's online payments feature for its ease of use and convenience for residents. They report that it simplifies rent payments, reducing the need for physical checks. Users highlight the ability to track payment activity and manage accounts through the resident portal. However, they mention concerns about high fees associated with debit card transactions and occasional technical issues. Integration with Plaid for linking bank accounts is also noted as a valuable aspect. Of the 55 Entrata users who gave detailed accounts of their use of Online Payments, 96% rated this feature as important or highly important.

Reviewers indicate that Entrata's lease tracking feature is user-friendly and helps keep leasing organized. They appreciate the ability to track the entire life cycle of a lease, including renewals and transfers. Users find the integration with Blue Moon leases particularly helpful. However, some mention occasional issues with the capability not working properly and the need for better support from Entrata's help team. The dashboards and various reports are also highlighted as beneficial for managing leases. Of the 26 Entrata users who gave detailed accounts of their use of Lease Tracking, 96% rated this feature as important or highly important.

Users report that Entrata's tenant portal is highly convenient for residents to pay rent, submit work orders, and access important documents. They find it user-friendly and customizable to fit property branding. Reviewers appreciate the ability to send mass emails and keep records of communication through the portal. However, some mention technical issues and challenges with on-site transfers. Overall, they feel the portal improves transparency and efficiency in managing tenant interactions. Of the 43 Entrata users who gave detailed accounts of their use of Tenant Portal, 91% rated this feature as important or highly important.

Reviewers highlight Entrata's document management feature for its ease of use in uploading, organizing, and accessing documents. They appreciate the ability to go paperless and keep thorough records by date. Users find it convenient for both staff and residents to view and manage documents through the resident portal. However, some mention the need for improvements in the export tool and better organization of lease documents. Overall, they find it helpful for electronic record-keeping. Of the 21 Entrata users who gave detailed accounts of their use of Document Management, 90% rated this feature as important or highly important.

Reviewers find Entrata's rent tracking feature essential for managing rent rolls and delinquent accounts. They appreciate the ease of setting up and tracking recurring charges, as well as the availability of various reports for accounting and auditing purposes. Users mention the importance of staying up-to-date with rental rates and maintaining competitive pricing strategies. However, some note issues with integration and report generation. Overall, they feel it helps in financial reporting and resident management. Of the 36 Entrata users who gave detailed accounts of their use of Rent Tracking, 89% rated this feature as important or highly important.

Users report that Entrata's accounting feature is critical for managing property finances. They appreciate the detailed and insightful reports available, such as Rent Roll and Income Statements. Reviewers find it easy to enter invoices, track payments, and manage accounts. However, some mention the need for improvements in workflow efficiency and ACH payments to vendors. Overall, they feel the accounting capabilities simplify processes and provide transparency in financial management. Of the 45 Entrata users who gave detailed accounts of their use of Accounting, 80% rated this feature as important or highly important.