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Groove Pricing, Features, Reviews and Alternatives

Groove product overview

What is Groove?

Groove is a sales productivity platform that enables revenue leaders to boost revenue-per-rep across every division of the enterprise.

Key benefits of using Groove

  • Email, Calendar & Activity Tracking: Eliminate tedious logging and updates. All of your activity automatically syncs with Salesforce.

  • Multi-Channel Campaign Automation: Create multi-step Flows to engage contacts with personalized emails, SMS, LinkedIn messages, calls, and more.

  • Streamline Workflows and Prioritize Tasks: Organize your workflows, assign tasks, and collaborate on account lists using real-time data from Salesforce.

  • Access Salesforce and LinkedIn from your Inbox: View and edit Salesforce records, access valuable LinkedIn data, and update Flows without ever leaving your inbox.

  • Auto-Dial and Log Calls to Salesforce: Identify opportunities to optimize and improve with real-time insights into the quality and quantity of prospecting efforts.

  • Conversation Intelligence: Record, transcribe, and analyze every sales, all while automatically associating insights with the correct Activities and Opportunities in Salesforce.

  • Book More Meetings with Online Scheduler: Book meetings with contacts effortlessly by easily inserting customizable online scheduler links right from your email.

  • Groove+ Mobile App: Streamline meeting prep and follow-up, update key Salesforce fields, and access account and deal history from the road.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

    Groove pricing information

    Value for money

    4.7

    /5

    130

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Groove features

    Functionality

    4.6

    /5

    130

    Total features

    70

    8 categories

    Most valued features by users

    Contact Management
    Third Party Integrations
    Activity Dashboard
    Reporting & Statistics
    Lead Management
    Data Import/Export
    CRM
    Reporting/Analytics

    Functionality contenders

    Groove users reviews

    Overall Rating

    4.7

    /5

    130

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10
    Rating distribution

    5

    4

    3

    2

    1

    94

    32

    4

    0

    0

    Pros
    Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce.
    It is very intuitive, and there is great customer support. I love using Groove to maximize my productivity.
    Due to its great integration with Gmail, we had a better understanding of the communication frequency we had with our clients. The email templates were also very beneficial.
    Cons
    It's kinda bullshit how you can't skip people on your dial list and move them onto the next step.
    The only complaint I would have is when I have it turned on in my gmail it covers up a portion of my email window where attachement typically show up.
    If you have a large team (80+ users) using it, I think there are some other programs that are more scalable. User management was sometimes confusing.

    Overall rating contenders

    Overall Rating

    Great email automation and tracking for sales teams

    Reviewed 8 months ago

    Transcript

    Mike: Hey, my name is Mike. I'm a VP of customer success. I give Groove a four out of five. For more...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Do More With Less

    Reviewed 4 years ago

    Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a No into a Yes while Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging with our messages.

    Pros

    With Groove, leads are automatically put into the correct lines of custom messaging that makes guiding a customer through the buyer's journey easy. Before integrating the tool, my team had an extremely difficult time juggling 150+ leads/month coming from various industries and requiring custom lines of messaging. It seemed we were always playing catch-up and never playing from ahead. Now our team can cover significantly more ground and make more sales because Groove has finally automated manual work that should have been gone years ago.

    Cons

    I run into formatting issues with my templates that can cause major headaches. I'll spend 15 minutes touching up a flow after reviewing the analytics tab. Often times towards the end, I'll adjust one thing, like italisize a sentence, and some crazy formatting bug will ruin the whole thing and change all the spacing and formatting. And it won't let me undo it. It's difficult to describe, but basically, your formatting occasionally goes haywire all the sudden and 1 little adjustment screws up the whole thing. So then I do all the edits over from scratch...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Great Software, Salesforce Integration, Lead Engagement

    Reviewed a year ago

    I have had a great overall experience with Groove! Their customer service is impeccable and my user base enjoys the program.

    Pros

    I like that Groove provides an optional dialer with their license package. It provides a dialer within Salesforce so that calls, texts, and emails are all integrated into Salesforce. This makes prospect management a lot easier for my user base and grants transparency for management to see the activities of their reps.

    Cons

    Implementation was a hurdle, but it was less Groove and more my user base and general growing pains when implementing a new program to a big user base.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    Let down by small points

    Reviewed 2 years ago

    It's overall a good software that integrates well with SFDC and gmail but is let down by small, but incredibly frustrating things. It is slow, it is very easy to delete your work and the most unforgivable thing it has just done to me is sent a flow out with the text in different sizes; I'd typed the email up within Groove itself, it's not like I'd copied and pasted in, it's embarrassing and not what you want a sales email to look like. The tracking features, and the fact it gives insight into all email reads is great, just let down by everything else. Spend some money and sorting out the pain points and then you have a good software but right now it's not finished.

    Pros

    Email tracking and integration with SFDC.

    Cons

    Changes font sizes, generally slow and crashes.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Getting Groovy with Groove

    Reviewed a year ago

    Overall it works well for our sales and customer experience teams but the ongoing maintenance and setup were tough.

    Pros

    Groove is native to Salesforce and we love this aspect. It allows us to update information directly from Salesforce. Their Support team is great and our CSM is very responsive at answering questions. The Flows are also very practical so that makes day to day outreach easier.

    Cons

    The implementation process was complicated and there were a lot of unknowns during setup. Groove has been pretty receptive to product feedback but they are still pretty early on in their building so you need to be ok with them not being able to do things.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Groove offers many functionalities

    Reviewed 3 years ago
    Pros

    Groove allows my entire organization to log and track emails coming in and out. Since most users do not have a full Salesforce licencse in our organization and rarely even login to the databse, Groove offers an inexpensive solution for those several hundred users to still engage our constituents right from their email accounts. It's easy to use and set up. It also offers a lot more functionality than my organization currently takes advantage of, like click-to-call straight from gmail, scheduling email flows (with just the right amount of human intervention), and a simple user-management.

    Cons

    Groove updates a lot (as Gmail and Salesforce update) so it is necessary to refresh your page several times a week. I don't personally see this as much of a hindrance but non tech-savvy users can sometimes get frustrated by this "inconvenience."

    Groove FAQs and common questions

    Q. What type of pricing plans does Groove offer?

    Groove has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Groove?

    Groove has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Groove support?

    Groove supports the following languages:
    English


    Q. Does Groove offer an API?

    No, Groove does not have an API available.


    Q. What other apps does Groove integrate with?

    Groove integrates with the following applications:
    Microsoft Outlook, Gmail, Highspot, Seismic, Sendoso, Salesforce Sales Cloud, LinkedIn for Business, Vidyard


    Q. What level of support does Groove offer?

    Groove offers the following support options:
    Knowledge Base, Email/Help Desk, Chat

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