Groove Pricing, Features, Reviews & Alternatives

Groove

The #1 Sales Engagement Platform for Salesforce

4.71/5 (119 reviews)

Groove overview

What is Groove?

Easy to Use. Easy to Manage. Built for Teams.

Groove is the leading sales engagement platform for enterprises using Salesforce, specializing in ease-of-use, ease-of-administration, and cross-team collaboration. Built for the needs of full-cycle sellers, Groove automates non-sales activities so that pre- and post-sales reps can spend more time building relationships and generating revenue. On average, Groove gives revenue teams 20% of their time back to focus on higher-value activities. Groove’s Salesforce-native architecture ensures more accurate reporting and forecasting, lower compliance risk with global privacy laws, and streamlined administration.

Over 50,000 account executive, sales development, and customer success representatives use Groove at some of the world’s largest and fastest-growing companies, including Google, Uber, BBVA, and Capital One. Groove has earned the highest customer satisfaction rating on G2 in the sales engagement category for over two years in a row.

Groove was named one of Inc. Magazine’s Best Workplaces 2020 and is one of the 2020 Inc. 5000 fastest-growing privately held companies in the U.S. Groove also ranks #14 on the San Francisco Business Times' "fastest-growing private companies in the Bay Area in 2019." Founded in 2014, Groove is headquartered in San Francisco with offices in San Diego and Seattle.

To learn more, visit groove.co.
www.groove.co

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
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Groove user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.7
  4.8
Danny T.

Do More With Less

Used daily for 2+ years
Reviewed 2019-02-05
Review Source: Capterra

Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a No into a Yes while Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging with our messages.

Pros
With Groove, leads are automatically put into the correct lines of custom messaging that makes guiding a customer through the buyer's journey easy. Before integrating the tool, my team had an extremely difficult time juggling 150+ leads/month coming from various industries and requiring custom lines of messaging. It seemed we were always playing catch-up and never playing from ahead. Now our team can cover significantly more ground and make more sales because Groove has finally automated manual work that should have been gone years ago.

Cons
I run into formatting issues with my templates that can cause major headaches. I'll spend 15 minutes touching up a flow after reviewing the analytics tab. Often times towards the end, I'll adjust one thing, like italisize a sentence, and some crazy formatting bug will ruin the whole thing and change all the spacing and formatting. And it won't let me undo it. It's difficult to describe, but basically, your formatting occasionally goes haywire all the sudden and 1 little adjustment screws up the whole thing. So then I do all the edits over from scratch...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Regina B.

Great Software, Salesforce Integration, Lead Engagement

Used daily for 2+ years
Reviewed 2021-03-02
Review Source: Capterra

I have had a great overall experience with Groove! Their customer service is impeccable and my user base enjoys the program.

Pros
I like that Groove provides an optional dialer with their license package. It provides a dialer within Salesforce so that calls, texts, and emails are all integrated into Salesforce. This makes prospect management a lot easier for my user base and grants transparency for management to see the activities of their reps.

Cons
Implementation was a hurdle, but it was less Groove and more my user base and general growing pains when implementing a new program to a big user base.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ben K.

Let down by small points

Used daily for 6-12 months
Reviewed 2020-06-08
Review Source: Capterra

It's overall a good software that integrates well with SFDC and gmail but is let down by small, but incredibly frustrating things. It is slow, it is very easy to delete your work and the most unforgivable thing it has just done to me is sent a flow out with the text in different sizes; I'd typed the email up within Groove itself, it's not like I'd copied and pasted in, it's embarrassing and not what you want a sales email to look like. The tracking features, and the fact it gives insight into all email reads is great, just let down by everything else. Spend some money and sorting out the pain points and then you have a good software but right now it's not finished.

Pros
Email tracking and integration with SFDC.

Cons
Changes font sizes, generally slow and crashes.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Amazing Customer Service

Used daily for 1-2 years
Reviewed 2021-03-12
Review Source: GetApp

Overall great experience- the customer success/support team is amazing- they answer questions same day and are always willing to do an ad-hoc training or quickly jump in to diagnose a problem.

Pros
This software is pretty basic for email tracking- we mostly purchased it to make sure our sales reps were logging all of their activity and for the "Flows" feature. The flows feature is great and allows sales reps to set up pre-defined cadences an emails, overall it allows for more organization and time management from our sales reps.

Cons
Sometimes the admin features can be a little weird- it can be difficult to login as another user if you are trying to diagnose a problem since groove tries to login through gmail.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jacob G.

Groove offers many functionalities

Used daily for 2+ years
Reviewed 2019-05-23
Review Source: Capterra

Pros
Groove allows my entire organization to log and track emails coming in and out. Since most users do not have a full Salesforce licencse in our organization and rarely even login to the databse, Groove offers an inexpensive solution for those several hundred users to still engage our constituents right from their email accounts. It's easy to use and set up. It also offers a lot more functionality than my organization currently takes advantage of, like click-to-call straight from gmail, scheduling email flows (with just the right amount of human intervention), and a simple user-management.

Cons
Groove updates a lot (as Gmail and Salesforce update) so it is necessary to refresh your page several times a week. I don't personally see this as much of a hindrance but non tech-savvy users can sometimes get frustrated by this "inconvenience."

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Groove pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Pricing is tailored based on team requirements.
Standard Package: Groove Core
Optional Upgrade: Unlimited Groove Flow
Optional Add-on: Groove Dialer

Groove features

CRM
Campaign Management
Collaboration Tools
Contact Management
Data Import/Export
Lead Capture
Lead Management
Performance Management
Performance Metrics
Reporting & Statistics
Reporting/Analytics

API (187 other apps)
Activity Dashboard (145 other apps)
Alerts/Notifications (109 other apps)
Contact Database (105 other apps)
Pipeline Management (107 other apps)
Sales Reports (104 other apps)
Search/Filter (136 other apps)
Third Party Integrations (169 other apps)
Workflow Management (111 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Groove

Key features of Groove

  • Sales productivity tools
  • Account-based tools
  • Dialer add-on
  • Click-to-dial
  • Custom data collection
  • Configurable views
  • Auto-call logging
  • Account analytics
  • Activity log
  • Custom multi-step campaigns
  • Salesforce integration
  • Automatic import of new leads
  • Email & calendar sync
  • Gmail integration
  • Email tracking
  • Account-based engagement scores
  • Real-time insights
  • Real-time data sync
  • Sales analytics
  • Account prioritization
  • Campaign analytics
  • Email & call script templates
  • Scheduled emails
  • Call stats
  • Task management
  • Follow-up reminders
  • Actionable analytics
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Benefits

Email, Calendar & Activity Tracking: Eliminate tedious logging and updates. All of your activity automatically syncs with Salesforce.

Multi-Channel Campaign Automation: Create multi-step Flows to engage contacts with personalized emails, SMS, LinkedIn messages, calls, and more.

Streamline Workflows and Prioritize Tasks: Organize your workflows, assign tasks, and collaborate on account lists using real-time data from Salesforce.

Access Salesforce and LinkedIn from your Inbox: View and edit Salesforce records, access valuable LinkedIn data, and update Flows without ever leaving your inbox.

Auto-Dial and Log Calls to Salesforce: Identify opportunities to optimize and improve with real-time insights into the quality and quantity of prospecting efforts.