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Outreach Reviews - Page 2

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291 reviews

Recommended

KW
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Kyle W.

Computer Software, 51-200 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Surprisingly bad implementation of lots of good ideas

Reviewed 7 months ago

I was very impressed by their sales process, they used their own product, and I saw how well they did. Their product was clean and impressive looking, but as soon as we began implementing, i felt like i had made the wrong choice... I was SO surprised by how poorly the integration is designed, especially field mapping. Then we discovered that their ability to sync data from one system to the other was spotty and unreliable. and their customer service was almost non-existent.

Pros

It is feature rich, and enterprise level in what it offers.

Cons

we ended up cancelling because of data syncing issues. we constantly had duplicates, inaccurate data (compared to the source: Salesforce), and the field mapping feature was horrendous.

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Christopher R.

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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From Salesloft to Outreach: Escaping the Twilight Zone

Reviewed 9 months ago

In the end, the switch from SalesLoft to Outreach was like stepping out of the shadows and into the light. It brought relief, efficiency, and a renewed sense of optimism. So, if you find yourself trapped in the highly overrated SalesLoft, take my advice and set up a demo with Outreach. Escape the twilight zone and embrace a sales engagement experience that is refreshingly what you need and want.

Pros

The platform's design embraces clarity and simplicity, making it a breeze to find what you need without getting lost in confusion. Automation is your ally in Outreach. The platform's advanced automation features offer a level of efficiency that you don’t see in SalesLoft. We switched off of SalesLoft, and I never understand why SalesLoft is always getting high marks across review websites, it frankly...

Cons

Of course, no system is without its quirks. Outreach had its fair share of moments that made me scratch my head in bewilderment. But compared to the Twilight Zone-like experiences of SalesLoft, these were mere comedic interludes, where it became less of me banging my head against the wall and really just requiring a little bit of figuring out where I was going wrong.