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Zoho Voice

Cloud-based business phone for SMB sales and support teams

Table of Contents

Is this product right for your business?

Find out with a

Zoho Voice - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Zoho Voice overview

What is Zoho Voice?

Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features designed to efficiently run your business operations.

Key Features:

- Advanced Calling and Routing: Zoho Voice offers advanced options like IVR, Messaging, and Voicemail services, ensuring secure and efficient business operations.

- Premium Contact Center Features: Elevate your contact center with premium features, including a power dialer, call monitoring, and queue performance metrics.

- Granular Visibility: Gain detailed visibility into calls at both the team and agent levels through comprehensive dashboards, detailed call analytics, and reports.

- Seamless Integrations: Zoho Voice seamlessly integrates with Zoho apps, empowering your agents to work smarter and faster, enabling intuitive and insight-driven interactions.

Starting price

34per user /
per month

Alternatives

with better value for money

Zoho Voice’s user interface

Ease of use rating:

4.0

(46)

Zoho Voice pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(5)

3-4(22)

5(19)

What do users say about Zoho Voice?

While the solo user features are quite good (and beyond other providers) while still being 'free' (minus usage of course), the real value is with multiple agents and all the interconnectivity, transfering, monitoring, CRM integration and the like.

Select to learn more

Who uses Zoho Voice?

Based on 46 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software

Information Technology and Services

Financial Services

Insurance

Others

Use cases

Business Phone Systems

Telephony

Sales Enablement

Call Center

VoIP

Zoho Voice's key features

Most critical features, based on insights from Zoho Voice users:

Computer telephony integration

4.5

(11)

Reporting/Analytics

3.9

(14)

Call recording

4.0

(21)

Caller id

3.0

(1)

Voice mail

3.5

(13)

Call monitoring

3.8

(12)

Automatic call distribution

4.0

(11)

VoIP

1.0

(1)

All Zoho Voice features

Features rating:

3.7

(46)

Access controls/permissions

3.2

(6)

Activity dashboard

3.9

(15)

Activity tracking

(0)

Agent interface

(0)

Alerts/Escalation

(0)

Alerts/Notifications

2.5

(6)

API

(0)

Archiving & retention

(0)

Auto-Dialer

5.0

(1)

Automated attendant

5.0

(1)

Automated routing

4.0

(1)

Automatic call distribution

4.0

(11)

Automatic outbound dialer

(0)

Blended call center

(0)

Callback scheduling

(0)

Call center management

3.9

(9)

Call conferencing

(0)

Call disposition

(0)

Caller id

3.0

(1)

Caller profiles

3.0

(1)

Call list management

(0)

Call logging

4.0

(21)

Call monitoring

3.8

(12)

Call queues

(0)

Call recording

4.0

(21)

Call reporting

4.0

(14)

Call routing

3.9

(10)

Call scheduling

(0)

Call tagging

(0)

Call tracking

(0)

Call tracking metrics

(0)

Call transfer

(0)

Campaign management

(0)

Communication management

(0)

Computer telephony integration

4.5

(11)

Conferencing

(0)

Contact database

(0)

Contact management

(0)

CRM

4.0

(9)

Customer database

(0)

Customer history

4.0

(2)

Customizable branding

(0)

Customizable Caller ID

(0)

Customizable reports

(0)

Dashboard

5.0

(1)

Data import/export

(0)

Employee directory

(0)

Engagement tracking

3.2

(6)

File transfer

(0)

For cloud phone systems

(0)

Inbound call center

(0)

Integrations management

(0)

Interaction tracking

3.0

(1)

IVR

4.7

(3)

Lead capture

4.3

(4)

Lead management

(0)

Lead qualification

(0)

Manual dialer

(0)

Mobile access

3.7

(12)

Monitoring

2.0

(1)

Multi-Channel communication

(0)

Multi-Language

(0)

Multiple user accounts

(0)

On-Demand recording

(0)

Online voice transmission

1.0

(1)

Outbound call center

(0)

PBX

(0)

Performance metrics

(0)

Phone Key Input

(0)

Power dialer

(0)

Pre-recorded messages

(0)

Quality management

(0)

Queue management

3.5

(2)

Real-Time analytics

(0)

Real-Time data

3.0

(5)

Real-Time monitoring

4.8

(4)

Real-Time notifications

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Recording

(0)

Reporting/Analytics

3.9

(14)

Reporting & statistics

4.5

(2)

Ring Groups

(0)

Role-Based permissions

(0)

SIP trunking

(0)

SMS marketing

(0)

SMS messaging

3.2

(10)

Spam blocker

(0)

Surveys & feedback

(0)

Text to speech

(0)

Unified communications

(0)

Virtual Call Center

(0)

Virtual Extensions

(0)

Voice Customization

(0)

Voice mail

3.5

(13)

Voicemail transcription

(0)

VoIP

1.0

(1)

VoIP connection

3.9

(8)

Zoho Voice alternatives

Zoho Voice

4.0

(46)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

3.7

Value for Money

3.8

Customer Support

4.2

Ringover

4.7

(865)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

800.com

4.7

(322)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.6

Customer Support

4.7

Nextiva

4.6

(916)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Zoho Voice pricing

Value for money rating:

3.8

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Basic

/user

Per month

Features included:

1,000 free incoming mins/license/month
250 free outgoing mins/license/month
SMS
Multi-level IVR
Live Call Tracking
Call Queues
Call action handler
Call detail records (CDR)
Dynamic Call recording with storage
Agent-to-agent calling
Contact management
Voicemail
Voicemail transcription
Call notes and Call disposition
Call branding
Business hours & Holidays
Desk Phone and Headset Integrations
Native & Telephony integrations with Zoho Apps
Mobile App
Desktop App
ZDialer - Browser extension

Standard

/user

Per month

Features included:

Everything in Basic +
10 free telephony agents/license

Contact Center

/user

Per month

Features included:

Everything in Standard
One free local number for each license
2,500 free incoming mins/license/month
500 free outgoing mins/license/month
Call monitoring
Power Dialer
Queue performance metrics
Advanced Noise Cancellation

User opinions about Zoho Voice price and value

Value for money rating:

3.8

(46)

To see what individual users think of Zoho Voice's price and value, check out the review snippets below.

“While the solo user features are quite good (and beyond other providers) while still being 'free' (minus usage of course), the real value is with multiple agents and all the interconnectivity, transfering, monitoring, CRM integration and the like.”

Abrar A.

Partner

“Zoho Voice has significantly streamlined our communication system, helping us operate more efficiently and professionally. Despite a few minor issues, it’s a great product that we’d definitely recommend to other businesses looking for a solid, integrated phone solution.”

Lance M.

President