Jamf Pro Features

Ease of use and end user functionality.

I understand the nature of mdm's and profiles and only being able to have and use one but sometimes when changing from one mdm to another it would be nice if it played better without the option of wiping the device.

Jamf allows you to control your organization's Macs in a similar way to how Group Policy allows you to control PCs. As long as you're very proficient with scripting for Macs then it's a powerful tool. The user community, Jamf Nation, is also extremely helpful in getting things working.

It's overly complicated for organizations that don't have hundreds of Macs to maintain. Doing anything beyond the absolute basics requires a lot of research and trial and error.

I LOVE the ease of this product when needing to manage a large number of Apple Devices. I also think that they have a wonderful user conference, and great community that are very willing to share trials, tribulations and triumphs. Classes to get certified are great and those leading them are knowledgeable and thorough.

I don't like all of the changes with managing iPads year after year and the difficulty there was transitioning when they were first able to "managed", however, I believe that was mostly Apple's fault, not the fault of JAMF.

I love the ability to remotely manage our iPads and MacBooks. It has been a game change when provide app support for our teachers and students. They have extensive self service videos and trainings as well as a community of other users.

JAMF is not an intutive program. There are many clicks that often be confusing or one overrides another. This can be due to my lack of knowledge and onboarding to the program. While the resources are plentiful, they are broken down into small manageable parts, but if you don't know where to start you end up lost in a maze of resources.

- Excellent management of iOS devices due to their cozy relationship with Apple and their almost singular focus on iOS in the early stages of Casper's development - Can run on both Windows and MacOS servers without a problem (we run on windows) - Uses Open standardsTomcat and MySQL as their back-end - They update JAMF pro on a very regular basis and keep it very current with Apple's new functionality - Their tech support is consistently responsive and helpful

- Very expensive per-device licensing and the device count tiers are quite wide before you get a price break Database does not scale well beyond several thousand devices (engineer confirmed this to me) - Noticeably slower admin interface once you cross a certain device count threshold - Not very good with integrating/customizing AD schema to JAMF for inventory purposes

Jamf Pro has many practical features to manage hundreds of Apple devices across a network, including Apple DEP and VPP integration, software update and policy management, and self service.

It takes planning and training to integrate Jamf into the workflow to fully utilize the many features. There is no one way to do this since the infrastructure of Jamf customers varies dramatically, so on site training is recommended. Although the training is costly for new users, thankfully the JamfNation community is always helpful to bridge any gaps.

Jamf Pro enables us to setup student devices to conform to our educational needs and to help assure students have a safe, reliable, relatable experience using iPad technology. Once your initial setup is complete, making changes is relatively easy, even for someone with a very modest technical background. When JAMF help is needed, it is readily available and reliably correct.

My biggest "complaint" is that when setting up classes it is necessary to individually add or delete students from each class. It takes a lot of time each summer to update all the classes.

Fairly easy to figure out what it takes to make it work if you are of average intelligence for this sort of thing. In my case, it was difficult, until I figured it out. Patch management was the priority for us and it turns you have to be a little creative in trying to get the information extracted from the Macs (depending on the application) in order to determine if it needs to be patched. In another words, it's not as turnkey as much as I was led to believe. Support at JAMFNation is fantastic. Those folks have tackled most of the problems and that's where I located the scripts and other nuances required to make it work. No other resource like it. Newbies and super rockstars all contribute to make things work. JAMF staff also helpful. Make sure you contribute too!

For me personally, the required Jumpstart training you need to purchase didn't work so well. Did not know enough about what I was doing to ask intelligent questions. After the training, fighting the learning curve began. There are no step-by-step procedures (or friendly user manual) to help a newbie get the system up and running. Mind you I say this as a complete novice and not a very smart one at that.

Jamf Pro is far and away the best product I have used to manage Apple computers in an enterprise environment. Its easy to use, the learning curve is short. Jamf Pro is reliable and powerful. There's a reason it has become the industry standard for Apple device management. Support from Jamf and from the Jamf Nation community is second to none. I know if I have a problem I can turn to Jamf Support or Jamf Nation for help finding a solution.

I would like to see a more customizable, dynamic GUI. I would like to be able to dynamically drag around items in the Dashboard. Clicking on items to remove them from view in the Dashboard would also be very helpful for cleanup and organization. I would also like to see better effort in improving Patch Management.

Jamf Pro works really well for managing a fleet of MacOS and iOS devices. The management console is easy to navigate and the feature set is clear. The ability to segregate administrators by using Sites is a nice feature for us. Integration with Apple's services is quite good and easy to maintain. We split our infrastructure across multiple hosts (database on one machine, a management point is on one host, the managed devices on another) is key for us. Also nice that the infrastructure runs on multiple OSes, we run ours on RHEL.

The issue was related to communication and to bug checking during an update. One update broke access to Active Directory based security groups. This broke many of our workflows for distributed administrators. Customer support was good for initial triage, but follow-up communication was poor. The issue was fixed in two later updates but we were not told that the issue was fixed. We thought it had been fixed but we had to call Jamf and explicitly ask for confirmation. Would have been nice if Jamf had proactively followed up on a support case to let us know the problem was resolved.

1. The features are very robust, and development announcements are released very frequently 2. Some of the more straight forward features and policies are very easy to implement for even junior admins 3. Cloud based availability enables lean shops with no on-premise capabilities to get started 4. Custom scripting available for the more advanced admins 5. Decent reporting and auditability. Haven't investigated reporting/metrics with 3rd party solutions but simple reachs indicates this is possible or being worked on

1. The UX is horrendous, and for someone that doesn't live and breathe the solution it becomes hard to find certain items when I need it 2. Flushing errors can be more intuitive, they did implement auto-rerun on failed policies just recently so hopefully that improves things

It does everything that Apple lets them do. Save money and time by having less IT support staff and your staff feels like they have the power to manage themselves and not need to reach out to IT and feel frustrated when it takes too long to respond. The community is a huge plus as you can normally get hard questions answered by pros who are happy to help at no charge. Support is great as well. Things do break, but they are there to help.

Cost is a factor as it is continuing to go up. It can be very complex and hard to understand some of the more useful features as there are a ton of hoops to jump through to get everything working and if something breaks it can take a while to figure it out.

It's terrifically easy to use. The absolute best thing about it, however, is that other people think I'm a wizard at how quickly they get results when they need something. They can literally request an app and in most cases have it assigned within less than 2 minutes of me getting notification.

The Java component. I know it's necessary for some reason or another, but java has been an absolute terror for us in the district for various reasons (not all related to Jamf). That said, yesterday our java version on the JSS server updated all by itself and things went south very quickly. A quick support chat session with Jamf and we were back up and running after reverting to the old java.

Jamf Pro is easy to use, quick to setup, priced right, and is almost an industry standard. The community forums are extensive and helpful. Their support and service people are always a pleasure to work with. The advanced training courses are also really great, and the instructors are extremely knowledgable. With Jamf Pro we are able to easily manage and deploy macOS devices in our company quickly and without much hassle. All MDM & profile features are easy to setup. Advanced scripting available too. Inventory control and reporting is fantastic. Everything about the system is both high-quality, advanced, yet easy to use.

A few minor issues around FileVault and Firewall controls, as well as a strange bug around mdmclienterror that has a few of us really perplexed. However, these issues seem fairly specific and are usually worked out with a little extra work and support from Jamf.

Flexibility, extent of system management capabilities, technical support, ability to create "sites" for de-centralized IT teams that allow them to administer their own devices. Really, the list of what it can do goes on and on. We run SCCM for management of our Windows devices. JAMF allows us to reach management parity for macOS/iOS devices.

Some high level computer management functions (packages, scripts, printers, etc) are centralized and cannot not wholly distributed/de-centralized to departmental IT teams (eg. each IT team will see and potentially be able to change these items). Not an issue with the software itself, but a challenge and consideration we had to take into account when implementing in our unique support environment.

Jamf does what it does very well - it's generally easy to use, and there's a large community of Mac admins who are helpful in learning how to make the most of the software. Support is great, and the product works well with other third party apps and services in a lot of cases.

Some features that seem basic are missing, and some of the most highly voted feature requests sit in an 'under review' status for years without being implemented. Patch management is also somewhat lacking and requires some manual workarounds to do properly.

Mobile Device Management is a requirement these days, especially if managing Apple products. Jamf Pro is a comprehensive suite that covers all support. It is accessible to all skill level, from a department director managing tablets to the system administrator writing scripts to manage a fleet of laptops.

The interface can be overwhelming to a novice user. Things can quickly become confusing and overlapping services can make troubleshooting the problem complicated.

Well rounded with many features. It integrated well with Apples School Manager product and allows us to pull in student data to it. Makes our 1:1 environment easy to manage and a lot less stressful.

The one major con for us has been its reporting features. It does have the ability to give you a lot of information, but it is not intuitive nor user friendly when creating reports. Perhaps some canned pre-made reports would be advised.

What we can do is near limitless. The automation is something we are still working on, but for a business thats entering the enterprise world, this is an absolute must before things get out of hand. We started using Jamf while we were still only 300+ employees, and now we are coming up on 700, and having the data on all our macs in one spot is awesome. Now that we can make the worry of deployments a thing of the past, it gives me time to work on being PROACTIVE, versus REACTIVE.

Because the software can do so much, I'm sometimes surprised at the things it can't do. Example. when Prestages get changed from one MDM server to another on accident, you lose your entire scope. Luckily, the customer service is great, and we were able to recover data. Just a shame that it lost the data in the first place. and that I couldn't recover it on my own with built in methods.

Having ultimate control of our client machines gives us the Peace of Mind of knowing that our machines are being used with the functions that they were intended to. Being able to install apps and remove ass and change configurations at a moment's notice since our business and makes us a much more efficient organization when it comes to managing our client devices

I am hard-pressed to come up with the concert this product sure there are some features that I would like to see but the support is top-notch the product does what it says it will do and every iteration is just a wonderful improvement from the last version. I like that releases are not bugging. I like the support is still available. I like that they support the user groups

Ability to quickly enroll, deploy, and support device management for Macs and iPads.

Need ability to apply unique device names in conjunction with Automated Device Enrollment / Inventory Preload

The way it integrates with Apple systems like DEP and VPP make it a truly unique product. Apple has created a secure "walled garden" for their hardware. Jamf is the only tool of its kind that has access into this walled garden. Being able to buy a Mac from our custom Apple store, ship it to a user, and have them set it up with Jamf...all without IT ever needing to touch the device...is amazing. It can do just about anything else you need it to: install software, block software, update software, set security settins, remote lock, remote wipe, notify users of important events, and of course much more through Self Service.

It is a very robust tool, but you need to know how to use it. Many of the best features you do need to set up and build out. That can require some scripting or other technical details, or some administrative steps to work out with Apple and your local business representative. However, it is all very possible and you will get there.

Day 1 support of all Apple releases, full roadmap compatibility with Apple, and dedication to the integration of Apple products at the enterprise level. It has allowed me the flexibility and capacity to provide a truly world class user experience without the world class investment and effort.

It certainly could have better remote support features. It HAS remote support, but really only on the local network. Mind you, I don't really need additional remote support capacity, but it would be nice.

Jamf is a growing company with a great product and amazing support, really listens to customers! Pros: Jamf has been doing this the longest when it comes to Mac and iOS device management. They are a relatively small, yet growing company with Midwest values, that really cares about helping organizations succeed with Apple. They stand behind their product and their support is phenomenal! They are passionate...

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Jamf Pro is not the cheapest, but you get what you pay for. For instance it allows me to manage 6k+ iPads and over 2200 Macs, iMacs and Apple TVs with a very small staff. The money we pay for the solution is more than made up in the ability to manage all of these devices successfully and with a limited staff. That being said, like all software, Jamf Pro has issues. Sometimes these can be major issues....

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