User-friendly and with good tracking features, like tracking the amount of time a user spends in an application so that it can help your company to know its productivity in a certain area.
We are happy extremely happy with the overall product and the Customer service is outstanding.
The system offers a very proactive and detailed monitoring platform which quite frankly, is absolutely fantastic.
I have asked and received no response from their support staff, which was irritating.
Sad to say that we no longer use Teramind as it has a min requirement of 5 licenses but we have only one system to monitor.
I also don't like how if there is an outage of reporting it doesn't seem to be possible to get logs from the software that would indicate the reason why.