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Teramind

Employee Monitoring, Insider Threat & Data Loss Prevention

Teramind Reviews

Reviews summary

Pros

We are happy extremely happy with the overall product and the Customer service is outstanding.

Jesse d.

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The interface looks very good and the level of detail you can get access to makes this a great bit of software for tracking staff. The ability to view a users system live is a great tool.

Will C.

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The system offers a very proactive and detailed monitoring platform which quite frankly, is absolutely fantastic.

Anonymous Reviewer

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Cons

Retro-active security monitoring, threat management, & system diagnostics. I can't count how many times I've watched a recording because someone complained of a system error, but I had no evidence.

Timothy O.

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Sad to say that we no longer use Teramind as it has a min requirement of 5 licenses but we have only one system to monitor.

Pradeep K.

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I also don't like how if there is an outage of reporting it doesn't seem to be possible to get logs from the software that would indicate the reason why.

Ben M.

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Overall rating

4.6

(62)

5

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94%
positive reviews
96%
would recommend this app

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62 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfection for a virtual company

Reviewed 3 years ago

Improved overall company security and employee performance.

Pros

Globonics is a virtual company with employees working from home in many different locations. We needed a way to monitor these employees' performance. With Teramind we are able to: 1. Monitor emails both incoming/outgoing and we are able to search for key words across our entire enterprise's email flow 2. We monitor clock in / out performances. There is a tendency for people to clock in when...

Cons

When we were using the hosted version: The only suggestion I have is to tweak how your licensing assignment works. When using the hosted version every time a "user" logs onto a computer it creates a new "employee" in Teramind and eats up a license automatically. There are times when our trainers travel to employee homes or when we have an onsite computer at a client that has multiple employees...

Vendor response

Hi Brandon, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Sorry to hear you had a bit of a hiccup with deployment. You can integrate Active Directory with Teramind for a smooth deployment of agents, which will prevent duplicate employee's from being automatically generated. Please reach out to our support staff if you require assistance with AD integration. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Terrific Time Tracker

Reviewed a year ago

Overall, its great and it works for what it was implemented for. It accurately tracks hours and it is both app and web based so you can use it wherever you go.

Pros

This app definitely tracks time as long as you stay active. It works and is especially helpful during the shelter in place order we are all experiencing. Its easy to use and can work for employees and independent contractors alike. A great tool, most ideal for small business owners.

Cons

It will time out and try to reconnect for no apparent reason. It requires you to shut down the program and could require program repair to fully correct. It does not track what programs you are using which would be nice (possibly a upgraded account feature?) This would be helpful to report to the company tracking the hours.

Vendor response

Hi Iris, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with connection issues. Teramind can easily record which applications are being used as well as generate reports based on usage. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest and provide guidance for you in this area. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Inept Support

Reviewed 6 months ago

The customer experience has been poor.

Pros

The platform seems to be the most advanced from what we have seen however we have not been able to use it fully or properly since it has not tracked time or tasks properly since day one.

Cons

Buyer beware. The platform is very advanced from the looks of it but since I have signed up 2 weeks ago, the system hasn't tracked time or tasks properly and after spending hours on remote sessions, chat and email support, the system is still not working and when I request additional support they have nor record of all of the tickets, meetings, etc. As a new customer, this experience has been horrible. Again the platform may be advanced but all that technology doesn't do any good if you can't use it and support can't support you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Teramind is your eyes on your company

Reviewed 2 years ago

Teramind is an amazing software and it has so much features than i can't even remember all of them. I've done a lot of tests with other solutions and i couldn't find any that satisfyed my needs, but Teramind do!

Pros

I think Teramind is the only solution that provied all the features that i searched in a solution like this. The best feature certainly is the video recording and live video streamming. I cannot find that feature in any other solution, and while it is available on Teramind, it provides even more that i was looking for, like remote control of the monitored machines and 6 months of video recording saved on cloud, for EACH monitored computer.

Cons

It is an expensive software. Even choosing the on-premise version (which should be the cheaper option), it costs a lot. I think they could lower the price, so they can sell more.

Vendor response

Hi Andrigo, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience! We thank you once again for your review and are working towards providing an even better user experience for our customers. Your feedback is appreciated! - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fantastic system with plenty of applications

Reviewed 3 years ago

Retro-active security monitoring, threat management, & system diagnostics. I can't count how many times I've watched a recording because someone complained of a system error, but I had no evidence. Teramind footage is a major help in that regard.

Pros

Teramind is a very comprehensive monitoring system that has plenty of functionality and customization. If you have plenty of employees, or want to implement a monitoring/tech security application, I would say Teramind is your best bet, if not top 3. The support is definitely knowledgeable in regards to their product which I can appreciate. Bottom line is, with the extensive customization, alert options, and security features, I would recommend Teramind to employers looking to better control how their employees interact with company resources/technology.

Cons

It can be a bit daunting if you are new to tools of the sort, and monitoring in general. The massive customization, especially with alerts, requires a decent amount of system knowledge, both Teramind & OS.

Vendor response

Hi Timothy, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. As you mentioned, Teramind offers the best of a Monitoring, DLP, and state-of-the-art Forensics, all under one roof. This of course can be a bit overwhelming at first. But as time goes on, you pick up the essentials. Please feel free to reach out to our sales team with any questions. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Ease of use
  • Features

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Fraud Prevention

Reviewed 3 years ago

the product is very easy to use, I have experience in this type of software, your presentation I like.

Pros

1. the dasboard is frendly. 2.-Creation of policies and rules is very easy. 3.-the time worked and the log's is easy to see.

Cons

1.-I did not see if you can take the alert system to an email. 2.-I ask, the log's could be stored in a SIEM (Security Information and Event Management)

Vendor response

Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest. We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with any of the Teramind features. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Monitor Your Team to Success

Reviewed 2 years ago
Pros

Teramind has been of great help to some of our sub-departments. Tracking and monitoring employee activity has never been easier. With our busy schedules and constant distractions, it is important to keep track of progress and how things are going with every one on the team. Teramind also provides extensive user behavior analytics, which is another great feature we periodically use.

Cons

Not many negative things I can say about Teramind at this point. Make sure to use a good connection.

Vendor response

Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!! - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Its has been an amazing expericence and a winderfull software that does exactly what you want!

Reviewed 3 years ago

Security, Control, peace of mind. the ability to know all that is going in the organization

Pros

Very easy to use! friendly"! I love the layout and how its organized. it gives you real data! its has given us the proteccion that we need!

Cons

For the mac integration there are more funcitons to be added like the pc version! the downloading of the videos takes time and sometime there are issues.

Vendor response

Hi Rene, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. As for Mac Support, this has been released in beta with the core monitoring features unlocked. While it is not currently symmetrical to our Windows agent, we will be unlocking features periodically in the next 90 days till the agent stands par-to-par with the full Windows agent. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Teramind (best monitor) 2019

Reviewed 2 years ago

Great experience so far, every HR should try this solution

Pros

Easy to use and monitor activities, I like the privacy features of the software as well Performance review is easy as well as tracking activities done hence improve productivity

Cons

The costing for five user for my small organization, they can increase number of users or consider the chargers. We can get a free version for 30 days so as to recommend the s/w to others

Vendor response

Hi Faith, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience! We thank you once again for your review and are working towards providing an even better user experience for our customers. Your feedback is appreciated! - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Amazing experience

Reviewed 3 years ago

Easy to monitor employees in an organistaion, easy to identify possible threats and also safeguards employees' and organisation's information

Pros

Easy to identify and monitor possible threats. Teramind is useful in monitoring employees efficiency at work. Its security features are useful in providing real time access to users activities by providing alerts and warnings thus ensuring a firm operates smoothly.

Cons

Requires sufficient knowledge to use this software incase its features are updated. Quite challenging when setting up this software.

Vendor response

Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The best way and tools to supervise and control employees access to data, and their actions.

Reviewed 3 years ago

Ability to monitor and supervise employee activity with minimum manpower resources.

Pros

The ability to monitor and track with a variety of useful tools the approach and actions of employees with sensitive information. The option to set alerts and actions automatically when violating information security rules by an employee. It is excellent, saves resources and enables control and peace of mind with sensitive information. Receiving an indication of working time on different software enables me and the CEO to monitor employee productivity, along with an examination of the efficiency of the software with which they work. These tools allows me to detect waste of time by employees and wasting company resources.

Cons

Remote control is not good enough, I think improvement in the feature will make the product excellent and save me the need for a third-party solution for remote control and employee support. There is a need to improve: Remote controlled graphics. Speed and delay time. Enable, choice whether to notify the user about remote control or not. Transfer file to remote control screen. I think there should be several different price packages, To enable selection when not all functions are used. and by that allow to reducing costs.

Vendor response

Hi Yakir, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. You can most definitely customize the settings surrounding the Remote Control action in the Monitoring Settings (including wether or not to have the user be aware that someone has remotely connected for keystroke and mouse activity). We thank you once again for your review and are working towards providing an even better user experience for our customers!! - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Teramind is raising the bar

Reviewed 5 years ago

As with any company, we have our own set of problem users. Even with best-in-class web and content filters, users tend to find a way to abuse the system. Furthermore, the built-in reporting capabilities of most filtering systems lack any way to pin-point and associate a particular incident with a user. This left us having to manually investigate when problems arose. During our research on a new...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Ricky, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!! - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Extremely powerful software that has proven itself time and time again within our company.

Reviewed 3 years ago

The ability to secure our customers systems with ease. Increasing their productivity in excess of 30% and reducing their data breaches completely.

Pros

The functionality is superb. The ability to create custom scripts per employee has made security and data protection much easier. The in depth reporting means we can issue regular management reports to our customers board of directors with ease. All information is available with a few clicks in a clean and clear dashboard. The quality of the development really shows.

Cons

On occasion it is unable to show some of the data for a few hours / day. It doesn't always happen, but when it does it a bit annoying. It doesn't cause too many problems as the same data is shown in different formats so there is always a work around.

Vendor response

Hi Clark, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with our software. Most of the time, this is not a fault of the software. Rather a result of the environment. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Convenient and comprehensive cloud based PC monitoring software.

Reviewed 3 years ago

Remote user time management, security risk mitigation, and productivity enhancements.

Pros

It's easy to install, access, and monitor client PCs . This is a mature and feature-rich solution for on-premise and remote user monitoring. It can be configured so users know they're being monitored; there's also a silent install option so that users aren't aware the software is installed or that they're being monitored. Customer support is easy to contact via the website (chat feature) or email.

Cons

There was some firewall and anti-virus configuration necessary, which was somewhat time consuming and not mentioned by sales, but their support staff was able to assist in resolving our issues. This is a somewhat more expensive solution than others we researched, but it also has the most features.

Vendor response

Hi Larissa, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Teramind is white-listed from most of the big players in the AV/FW world. For those who are currently unaware of the Teramind solution, simple exclusions may apply to allow the agent to properly communicate with the server. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Customer Service

Reviewed a year ago

Overall, i love the product, but it is pricey

Pros

The software gives me a peek into the day of a user that needs monitoring

Cons

It is a little clunky, A little hard to navigate through.

Vendor response

Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using and the Teramind solution to its fullest as well as any navigation issues you may run into. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Preventing under billing in Essensuals Toni&Guy Salon in India

Reviewed 2 years ago

It has been a good journey.

Pros

We have been using Teramind to prevent under billing in our salon for the past year. It is the best solution I had found in the market. It recorded all our billing activity so that in case of a issue we were able to asses what went wrong where. It also brought productivity up as we could monitor the access of non work related websites.

Cons

Sad to say that we no longer use Teramind as it has a min requirement of 5 licenses but we have only one system to monitor. It is not friendly for small scale businesses who still face the issues that other businesses have. Would be nice to see a single user solution in the future.

Vendor response

Hi Pradeep, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience. We thank you once again for your review and are working towards providing an even better user experience for our customers. Your feedback is appreciated! - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful Employee Monitoring Tool!

Reviewed a year ago

All good so far, except the issue that it keeps getting disconnected and I think the system really requires a fast and stable internet connection so everything that's being captured from your PC is uploaded in real-time.

Pros

I like it when it records videos of the screen activities of our remote employees. It just gives us more peace of mind about what they are all doing throughout the day at work.

Cons

What I don't really like about it is just it constantly gets disconnected. Maybe cause of the bandwidth issues as the system captures videos of all your screen activities, so it would constantly reboot and all just to make sure all recorded videos are uploaded on the server.

Vendor response

Hi Yuri, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with connection problems. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great service great system

Reviewed 3 years ago
Pros

We've been with Teramind for over 4 years and have seen significant improvements. We are happy to have invested in this platform.

Cons

Nothing I would say negative about it. Just looking forward to seeing a slightly faster method for installing it on our workstations.

Vendor response

Hi Elie - Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Teramind can be deployed remotely using our MSI installer in conjunction with group policy like Active Directory. This method is quite fast and convenient. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Is a very complete program with it I can monitor my sales team and make sure they focus on working

Reviewed 3 years ago

I can put pressure on my sales team and make sure that they are doing what they said they are doing.

Pros

Ease to use, to get report, easy to monitor activities on the video function. It does not make the users computer slow and they never notice when they are getting monitored

Cons

I had some problems at the beginning setting up the Behavior rules but after a couple of trial and error I was able to figured out

Vendor response

Hi Daniel, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, the data you need. Bit expensive though and support is not as good as it should be.

Reviewed 4 years ago

Got the data I needed, the simple installation & configuration were a joy, and the hidden running of the software worked perfectly, which was very impressive considering the amount of data it was gathering in the background. The user didn't notice it at all, which is critical to a secret monitoring product.

Pros

Very easy to use, though a little fiddly to get working (need to pinhole firewall and add AV exclusions in my case). Installation itself is dead simple, but getting it to report needs those aforementioned, at least in my case. The data that it gathers and the reports that you can get are excellent, management is easy. Very difficult to find software that does PC monitoring and gives you the data you need in an easily accessible way with minimal, simple configuration. Best option I have found, certainly.

Cons

A bit expensive for the sort of deployment they are thinking of (permanent, corporate). Acceptable for my uses though, which are probably more common (temporary, individual). The support is also a bit lacking - chat/email only and can be slow or needing multiple prompts for communication. I also don't like how if there is an outage of reporting it doesn't seem to be possible to get logs from the software that would indicate the reason why. I have asked and received no response from their support staff, which was irritating.

Vendor response

Hi Ben, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience! - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to install and use.

Reviewed 3 years ago

It provides a good general view of productivity levels.

Pros

We like the dashboard features and the productivity metric features. We like the segregation of the different metrics you can watch so you can easily find what you're looking for. The alerts also seem to be well set up out of the box.

Cons

Problems seem to happen a lot, which we understand about software, but every time we bring to the attention of support, we get "we're aware of this and working on it"... Well, why aren't we getting notified about the issues when they happen, and why do they take so long to fix?

Vendor response

Hi Chris - Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Given that we do quite a bit of monitoring, and the fact that no two environments are identical, minor tweaks maybe necessary to allow Teramind to do its job. So while they are not considered bugs with our software, they are fixes that can be passed along to those with non-traditional environments. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Teramind is a great tool for tracking

Reviewed 2 years ago

I highly recommend this program. Customer service is great and help you right away!

Pros

My favourite part about this program is the ability to monitor activity and put rules on accounts to notify you if a rule is broken.

Cons

this program was a bit costly for us and there was times that we would not be able to see the activity for some reason.

Vendor response

Hi Laura, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with not being able to see activity. Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!! - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A very proactive system. Very detailed and the system doesn't miss a trick!

Reviewed 3 years ago
Pros

The system offers a very proactive and detailed monitoring platform which quite frankly, is absolutely fantastic. We use lots of monitoring systems such as email motoring and IP monitoring however, since we've started using Teramind we have no need to switch between different systems, Teramind monitors everything from emails to websites and keystrokes.

Cons

The system is rather complicated to install, and small changes to the computer can sometimes cause the system to stop monitoring however, the tech team are always on hand to help out.

Vendor response

Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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This is exactly what I was looking for! Very easy to use and good functionality!

Reviewed 3 years ago

Having the ability to keep up with our employee's actions on their computers is essential to our security as we handle client's sensitive data and this software has allowed me to insure our client's security.

Pros

Great reporting capability and very easy to install and setup. The ability to get email notification reports really help you to stay on top of your employee's.

Cons

No cons were added to this review

Vendor response

Hi Jesse, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!! - The Teramind Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent softwre

Reviewed a year ago
Pros

Easy to setup and use, has some amazing features to monitor employee behaviour. We looked at several options to monitor users on the network, Teramind was far and away the best option and we have never regretted it's implementation.

Cons

it's on the expensive side but you get what you pay for!

Vendor response

Hi Andrew, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!! - The Teramind Team

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