UserTesting - 2026 Pricing, Features, Reviews & Alternatives

UserTesting is a customer experience software designed to help businesses of all sizes create, launch, and manage custom video, audio, and written tests to capture feedback about products, services, applications, and marketing campaigns. The platform includes a testing panel with an integrated user database, which allows businesses to target a specific audience using demographic filtering and other custom criteria.

UserTesting enables marketing professionals to design personalized assessments, add multiple-choice, rating scale, or open-ended questions, and track tasks using a drag-and-drop interface. It also offers a host of features such as net promoter score (NPS), live chat, secure prototype hosting, tagging, notes, custom approval workflow, screen sharing, and more. Administrators can also request self-guided videos of customers interacting with websites, applications, or services and share highlight reels with teams for review.

UserTesting allows marketers to capture customers’ opinion and feedback on performance of advertisements, messages, and other content to gain insights into engagement level and reach of marketing campaigns. The solution also supports integration with various third-party applications such as Slack, Trello, JIRA, Adobe XD, Google Calendar, and Microsoft Outlook.