BigCommerce Features

BigCommerce

Redefining Enterprise Ecommerce

4.33/5 (192 reviews)

Competitor Feature Comparison

API
Abandoned Cart Saver
Activity Dashboard
Bulk Ordering
CRM
Cataloging/Categorization
Channel Management
Chat/Messaging
Content Management
Credit Card Processing
Customer Accounts
Customer Management
Customer Segmentation
Customer Touchpoints
Data Import/Export
Data Security
Data Synchronization
De-Coupled Front & Back Ends
Design Management
Discount Management
Electronic Payments
Email Management
Email Marketing
For B2B
Inventory Control
Inventory Management
Inventory Optimization
Kitting
Loyalty Program
Marketplace Integration
Mobile Commerce
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Language
Multi-Store
Newsletter Management
Online Store Builder
Order Management
Order Processing
Payment Options
Point of Sale (POS)
Pre-built Templates
Product Configurator
Product Ratings / Reviews
Promotions Management
Ratings / Reviews
Real Time Editing
Refund Management
Reordering
Reporting & Statistics
Reporting/Analytics
Returns Management
Reviews Management
SEO Management
SSL Security
Search/Filter
Shipping Labels
Shipping Management
Shopping Cart
Social Commerce
Social Media Integration
Tagging
Tax Management
Template Management
Templates
Third Party Integrations
Website Management
eCommerce Management
Visit WebsiteCompare App
API
Abandoned Cart Saver
Activity Dashboard
Bulk Ordering
CRM
Cataloging/Categorization
Channel Management
Chat/Messaging
Content Management
Credit Card Processing
Customer Accounts
Customer Management
Customer Segmentation
Customer Touchpoints
Data Import/Export
Data Security
Data Synchronization
De-Coupled Front & Back Ends
Design Management
Discount Management
Electronic Payments
Email Management
Email Marketing
For B2B
Inventory Control
Inventory Management
Inventory Optimization
Kitting
Loyalty Program
Marketplace Integration
Mobile Commerce
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Language
Multi-Store
Newsletter Management
Online Store Builder
Order Management
Order Processing
Payment Options
Point of Sale (POS)
Pre-built Templates
Product Configurator
Product Ratings / Reviews
Promotions Management
Ratings / Reviews
Real Time Editing
Refund Management
Reordering
Reporting & Statistics
Reporting/Analytics
Returns Management
Reviews Management
SEO Management
SSL Security
Search/Filter
Shipping Labels
Shipping Management
Shopping Cart
Social Commerce
Social Media Integration
Tagging
Tax Management
Template Management
Templates
Third Party Integrations
Website Management
eCommerce Management
Visit WebsiteCompare App
API
Abandoned Cart Saver
Activity Dashboard
Bulk Ordering
CRM
Cataloging/Categorization
Channel Management
Chat/Messaging
Content Management
Credit Card Processing
Customer Accounts
Customer Management
Customer Segmentation
Customer Touchpoints
Data Import/Export
Data Security
Data Synchronization
De-Coupled Front & Back Ends
Design Management
Discount Management
Electronic Payments
Email Management
Email Marketing
For B2B
Inventory Control
Inventory Management
Inventory Optimization
Kitting
Loyalty Program
Marketplace Integration
Mobile Commerce
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Language
Multi-Store
Newsletter Management
Online Store Builder
Order Management
Order Processing
Payment Options
Point of Sale (POS)
Pre-built Templates
Product Configurator
Product Ratings / Reviews
Promotions Management
Ratings / Reviews
Real Time Editing
Refund Management
Reordering
Reporting & Statistics
Reporting/Analytics
Returns Management
Reviews Management
SEO Management
SSL Security
Search/Filter
Shipping Labels
Shipping Management
Shopping Cart
Social Commerce
Social Media Integration
Tagging
Tax Management
Template Management
Templates
Third Party Integrations
Website Management
eCommerce Management
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Android App


0 reviews

BigCommerce Feature Reviews

25 reviewers had the following to say about BigCommerce's features:

Asher J.

BigCommerce is a great online store solution.

2021-06-07

We have used BigCommerce for over 6 years, and it has proved to be a fantastic online store solution, offering a simple interface, every feature you need, ease of payment for customers, and simple integration.

Pros

Order management is the strongest point of BigCommerce, and that is exactly what you want from an online store.

Cons

I really don't have any complaints about BigCommerce. Oh wait, I thought of one - Stop asking me to change my password every 3 months - it's annoying !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 1-10 employees)
Verified Reviewer

Bigcommerce may not be the biggest name in eCommerce, though it's great as a user and developer

2019-12-11

I've used Bigcommerce for new businesses with clients unfamiliar with website or eCommerce management, and have managed to set them up comfortably with an eCommerce site that is easy to update and maintain a blog on.

Pros

I found it to be stand out when developing a custom theme, and was able to easily integrate a clients inventory system and train them to use the system faster than with competing tools.

Cons

I think the main gripe is that abandoned cart recovery requires a more pricey monthly plan.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tierra B.

Verified Reviewer

Meh. It gets the job done

2018-04-10

Pros

Great price for the product, easy to configure, lots of seo integration and cart recovery isn’t an additional cost

Cons

The templates aren’t as pretty and clean as other shopping carts, but it gets the job done

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Julie B.

I have used BigCommerce to build two ecommerce stores for a client; a consumer site and a wholesale

2017-06-07

I learned a lot about selling online and selling through channels. Using this software I was made aware of other types of software as a service products that were useful for my other clients.

Pros

I like the integration to manage various channels through the dashboard. The reports are very informational to keep up on sales.

Cons

The coupon or discount codes are sometimes hard to configure based on the type of offer you would like to do. It would be nice to be able to set a time of day for an offer to expire. My client's customer had a customer ID. It would be nice if you could add a customer ID to match your offline accounting and shipping software . A lot of features my customer would like would require an developer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan H.

Overall good

2018-06-26

Affordable multi-channel listing product.

Pros

The more custom templates are not badly priced either. Order management was easy.

Cons

It was a bit tricky to get it to sync with ebay, and there was a little bit of a lack of features. All the listings always go up as a Good Till Canceled, where it would be nice to chose between GTC and 30 day listings. The title for each item has to be different, and with what we sell a lot of items are substantially similar enough to have the same title. Had to put the SKU in the title to overcome this which I am not crazy about.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam M.

BigCommerce Review

2020-07-06

It works, and we need the software as we couldn't integrate two Shopify stores into our ERP.

Pros

We like the ease of setting up the products, product customization and the large pool of experienced companies that design BigCommerce storefronts.

Cons

We are on an "enterprise" plan that in some ways, has less features than a store we run on a "basic" Shopify plan for less than 1/3 the cost. Inventory tracking is also not great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan K.

Verified Reviewer

Among the best ecommerce solutions for growing businesses

2019-09-04

It also takes some effort to maintain the connection (via a third-party service using their API).

Pros

The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons

If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brien W.

Lack of innovation

2020-10-27

tech support is great. Would I make the change now that i know what I know about how big commerce just cares about apps and not making the features native I would have not picked them.

Pros

Best Tech support I have ever had from a shopping cart.

Cons

Big Commerce is missing may native features that other shopping carts have already built in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Great simple shopping cart with good options and a useful API

2017-12-06

It saves us time and energy managing the online sales side of our business.

Pros

This shopping cart just works.

Cons

It's a little more expensive than other offerings, but if it never fails then it saves us money in the time we don't have to spend fixing things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)
Verified Reviewer

Very good experience using Big Commerce everdy day: many features & great customization/integration

2018-03-30

Pros

You can follow easily all your orders, changing the status with integration with other apps (for fraud control, order processing).

Cons

Also, it should be possible to process orders directly on Big Commerce, just forwarding the order details to a supplier, but it does not have this feature for the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Justin L.

They cover up a lot of their functionality by offering 3rd party apps

2019-03-15

We're stuck in their system pretty deep

Pros

The shopping cart works and the inventory and checkout process are generally useable

Cons

Improving sitespeed and optimizing are out of your hands and basically impossible, even at enterprise level

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben M.

One of the best Ecomm CMS's!

2019-11-08

My clients use this for managing their website content and I do their SEO.

Pros

I like how much I can control with my SEO for product and category pages with this CMS compared to most of the competition.

Cons

I don't like how there are still basic SEO functions that are difficult to navigate with BigCommerce.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle H.

One-stop shop for all things ecommerce

2010-06-01

They are constantly adding exactly the features that I think are critical to ecommerce success, such as a fully integrated shopping cart and payment gateway, shipping and marketing strategies.

Pros

I love that I can set up my shopping cart & merchant account, shipping & marketing programs through BigCommerce.

Cons

There are a few issues, such as having the ability to upload your own gift certificate background, changing your initial order number (so it doesn't start at 1), etc., but BigCommerce has told me that they are already working on these issues.

Source: GetApp
Helpful?   Yes   No
Read more
Caitlin D.

Bigcommerce has given our growing business great insight to the e-commerce world.

2018-04-04

Pros

It is very easy to use.

Cons

I do not like the analytics page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Max S.

Terrific admin UI and purchaser experience - BigCommerce will not fix bugs customers find

2020-05-08

We have outstanding technical issues that have been open for more than a year and are still not resolved (HTTP status 500 errors that intermittently are returned from their backend APIs) - they say they cannot see the errors in their backend logs and we must send them examples even though we have this happen 10-12 times a day, continually, for over a year.

Pros

It is highly customizable, has most of the features you'd expect in an e-commerce solution, and the APIs are well-documented.

Cons

* Seemingly easy solutions to known issues get stuck in their support bureaucracy and disappear * Their logging does not allow software engineers nor CSRs to see the specifics of errors - customers must provide client-side stack traces to help them find errors on their backend (for example, API calls that return HTTP status 500)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Muhammad Adil M.

Verified Reviewer

BigCommerce

2021-07-12

Large support of marketing tool available to cater your need.

Pros

It has huge built-in functionalities than any other site development in market. Large support for Amazon, Facebook and Instagram to sell and market your product.

Cons

UI is not so easy and its hard to edit your website sometimes due to its complicated interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Navdeep S.

E-Commerce SAAS

2018-09-05

Pros

You choose from a list of templates and start selling online. Its Order Management features are really good.

Cons

They limit your sales based on your subscriptions plan, if your sales increase the limit, you will be shifted to a higher subscription plan.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
seth w.

Excellent Shopping cart system that keeps getting better

2021-07-22

Pros

The developers are constantly improving the shopping cart and adding new features.

Cons

Sometimes when new features are added it causes a problem with the website. Customer service has been extremely helpful in quickly fixing any of these issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ayub A.

Bigcommerce growing rapidly as CMS

2019-04-29

Overall as a developer i have been using this product from almost a year & found this product quite friendly even in setting up & in customizing it.

Pros

I have been customizing this product for my customers regularly & much familiar with underlying APIs & design.

Cons

Few of the cons i found if not there this product will grow more rapidly. Its limited theme library Its Lillie expensive for newbie

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
David H.

Solid eCommerce Shopping Cart that has more features out of the box than Shopify

2018-03-30

Pros

Bigcommerce has more features out of the box than most any other shopping cart including Shopify.

Cons

We are not sure if this is because of how Google treats these sites in search, or if it's just that more and more people shop through marketplaces only.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 11-50 employees)
Verified Reviewer

A great tool for customizable templates

2020-01-15

It offers additional features like my online store's SEO, drop shipping, etc.

Pros

Love the templates available for my store and customization options.

Cons

Price difference between the level of subscriptions can be a little high. Some basic features fall into a higher subscription.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Goods company, 1-10 employees)
Verified Reviewer

The Right E Commerce Platform

2018-10-23

Overall experience has been great, our conversion has increased by 1.5% over the previous website platform we were using.

Pros

The reporting and data you have at your fingertips is amazing, makes analyzing who and where your customers are coming from a breeze.

Cons

But once you get it set up the amount of data you have access to is amazing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin C.

Verified Reviewer

Solid web store platform for new and experienced users

2018-12-18

Pros

- Short time to live on a new store - Solid toolset for creating a store for nearly any product - Tons of themes to get your store "just right" - Advanced customization of themes and site styles - Easy Customer and Order management - An app marketplace to add functionality as you need it

Cons

Stores are better suited to "off the shelf" products with limited customization options

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Muddassar B.

Verified Reviewer

The best Online Platform to Build an eCommerce Business

2021-05-18

I really like the templates and all features of this platform.

Pros

Because the dashboard of BigCommerce is really awesome, easy to learn and understand.

Cons

As an eCommerce user and website developer I never faced any issues in BigCommerce.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jami S.

Great website

2019-09-24

Nice looking templates and good with product variations.

Pros

Many choices for templates. Customer Service is great.

Cons

The integrations make set up easy for any user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more