25 reviewers had the following to say about BigCommerce's features:
We have used BigCommerce for over 6 years, and it has proved to be a fantastic online store solution, offering a simple interface, every feature you need, ease of payment for customers, and simple integration.
Pros
Order management is the strongest point of BigCommerce, and that is exactly what you want from an online store.
Cons
I really don't have any complaints about BigCommerce. Oh wait, I thought of one - Stop asking me to change my password every 3 months - it's annoying !
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
I've used Bigcommerce for new businesses with clients unfamiliar with website or eCommerce management, and have managed to set them up comfortably with an eCommerce site that is easy to update and maintain a blog on.
Pros
I found it to be stand out when developing a custom theme, and was able to easily integrate a clients inventory system and train them to use the system faster than with competing tools.
Cons
I think the main gripe is that abandoned cart recovery requires a more pricey monthly plan.
Rating breakdown
Time used: 1-2 years
Frequency of use: Occasionally
Likelihood to recommend
Pros
Great price for the product, easy to configure, lots of seo integration and cart recovery isn’t an additional cost
Cons
The templates aren’t as pretty and clean as other shopping carts, but it gets the job done
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I learned a lot about selling online and selling through channels. Using this software I was made aware of other types of software as a service products that were useful for my other clients.
Pros
I like the integration to manage various channels through the dashboard. The reports are very informational to keep up on sales.
Cons
The coupon or discount codes are sometimes hard to configure based on the type of offer you would like to do. It would be nice to be able to set a time of day for an offer to expire. My client's customer had a customer ID. It would be nice if you could add a customer ID to match your offline accounting and shipping software . A lot of features my customer would like would require an developer.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Affordable multi-channel listing product.
Pros
The more custom templates are not badly priced either. Order management was easy.
Cons
It was a bit tricky to get it to sync with ebay, and there was a little bit of a lack of features. All the listings always go up as a Good Till Canceled, where it would be nice to chose between GTC and 30 day listings. The title for each item has to be different, and with what we sell a lot of items are substantially similar enough to have the same title. Had to put the SKU in the title to overcome this which I am not crazy about.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
It works, and we need the software as we couldn't integrate two Shopify stores into our ERP.
Pros
We like the ease of setting up the products, product customization and the large pool of experienced companies that design BigCommerce storefronts.
Cons
We are on an "enterprise" plan that in some ways, has less features than a store we run on a "basic" Shopify plan for less than 1/3 the cost. Inventory tracking is also not great.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
It also takes some effort to maintain the connection (via a third-party service using their API).
Pros
The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.
Cons
If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
tech support is great. Would I make the change now that i know what I know about how big commerce just cares about apps and not making the features native I would have not picked them.
Pros
Best Tech support I have ever had from a shopping cart.
Cons
Big Commerce is missing may native features that other shopping carts have already built in.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
It saves us time and energy managing the online sales side of our business.
Pros
This shopping cart just works.
Cons
It's a little more expensive than other offerings, but if it never fails then it saves us money in the time we don't have to spend fixing things.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
You can follow easily all your orders, changing the status with integration with other apps (for fraud control, order processing).
Cons
Also, it should be possible to process orders directly on Big Commerce, just forwarding the order details to a supplier, but it does not have this feature for the moment.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
We're stuck in their system pretty deep
Pros
The shopping cart works and the inventory and checkout process are generally useable
Cons
Improving sitespeed and optimizing are out of your hands and basically impossible, even at enterprise level
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
My clients use this for managing their website content and I do their SEO.
Pros
I like how much I can control with my SEO for product and category pages with this CMS compared to most of the competition.
Cons
I don't like how there are still basic SEO functions that are difficult to navigate with BigCommerce.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
They are constantly adding exactly the features that I think are critical to ecommerce success, such as a fully integrated shopping cart and payment gateway, shipping and marketing strategies.
Pros
I love that I can set up my shopping cart & merchant account, shipping & marketing programs through BigCommerce.
Cons
There are a few issues, such as having the ability to upload your own gift certificate background, changing your initial order number (so it doesn't start at 1), etc., but BigCommerce has told me that they are already working on these issues.
We have outstanding technical issues that have been open for more than a year and are still not resolved (HTTP status 500 errors that intermittently are returned from their backend APIs) - they say they cannot see the errors in their backend logs and we must send them examples even though we have this happen 10-12 times a day, continually, for over a year.
Pros
It is highly customizable, has most of the features you'd expect in an e-commerce solution, and the APIs are well-documented.
Cons
* Seemingly easy solutions to known issues get stuck in their support bureaucracy and disappear * Their logging does not allow software engineers nor CSRs to see the specifics of errors - customers must provide client-side stack traces to help them find errors on their backend (for example, API calls that return HTTP status 500)
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Large support of marketing tool available to cater your need.
Pros
It has huge built-in functionalities than any other site development in market. Large support for Amazon, Facebook and Instagram to sell and market your product.
Cons
UI is not so easy and its hard to edit your website sometimes due to its complicated interface.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
You choose from a list of templates and start selling online. Its Order Management features are really good.
Cons
They limit your sales based on your subscriptions plan, if your sales increase the limit, you will be shifted to a higher subscription plan.
Rating breakdown
Time used: 6-12 months
Frequency of use: Occasionally
Likelihood to recommend
Pros
The developers are constantly improving the shopping cart and adding new features.
Cons
Sometimes when new features are added it causes a problem with the website. Customer service has been extremely helpful in quickly fixing any of these issues.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Overall as a developer i have been using this product from almost a year & found this product quite friendly even in setting up & in customizing it.
Pros
I have been customizing this product for my customers regularly & much familiar with underlying APIs & design.
Cons
Few of the cons i found if not there this product will grow more rapidly. Its limited theme library Its Lillie expensive for newbie
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Bigcommerce has more features out of the box than most any other shopping cart including Shopify.
Cons
We are not sure if this is because of how Google treats these sites in search, or if it's just that more and more people shop through marketplaces only.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
It offers additional features like my online store's SEO, drop shipping, etc.
Pros
Love the templates available for my store and customization options.
Cons
Price difference between the level of subscriptions can be a little high. Some basic features fall into a higher subscription.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Overall experience has been great, our conversion has increased by 1.5% over the previous website platform we were using.
Pros
The reporting and data you have at your fingertips is amazing, makes analyzing who and where your customers are coming from a breeze.
Cons
But once you get it set up the amount of data you have access to is amazing
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
- Short time to live on a new store - Solid toolset for creating a store for nearly any product - Tons of themes to get your store "just right" - Advanced customization of themes and site styles - Easy Customer and Order management - An app marketplace to add functionality as you need it
Cons
Stores are better suited to "off the shelf" products with limited customization options
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
I really like the templates and all features of this platform.
Pros
Because the dashboard of BigCommerce is really awesome, easy to learn and understand.
Cons
As an eCommerce user and website developer I never faced any issues in BigCommerce.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Nice looking templates and good with product variations.
