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Redefining Enterprise Ecommerce
Recommended
Daniel Alejandro Q.
Owner
Automotive, 1-10 employees
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Daniel: Hi, my name is Daniel. I am the manager of a e-commerce company, and I'm giving four stars to...
Michael J. M.
CEO
Retail, 1-10 employees
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Michael: Hi, I'm Michael, I'm a CEO, I give BigCommerce a five out of five. For more reviews like this...
Nickolas V.
Publishing, 1-10 employees
Used daily for 2+ years
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I have been using BigCommerce for the past year to run my online store, and I am extremely satisfied with its performance. One of the standout features of this software is its robust and user-friendly e-commerce platform. It's easy to set up and manage products, process orders, and handle shipping and tax calculations.Another feature that I really appreciate is the integration with various payment gateways, such as PayPal and Stripe. This has made it easy for me to accept payments from my customers and has streamlined my checkout process.Overall, I highly recommend BigCommerce to any business owner looking for a reliable and feature-rich e-commerce platform. Its many features and intuitive design make it a valuable asset for any online store.
One of the biggest benefits of BigCommerce is its comprehensive marketing and SEO tools. These tools have helped me to effectively promote my products and drive traffic to my store. For example, I have used the built-in email marketing tool to send targeted campaigns to my customers, and I have used the SEO tools to optimize my product pages for search engines.
BigCommerce provides a wide range of features and functionality, but some users may find that they are limited in their ability to customize certain aspects of their store. For example, users may not be able to fully customize the design or layout of their store, or they may be limited in their ability to add custom functionality or integrations.
Jackie T.
Retail, 1-10 employees
Used daily for 2+ years
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Over all I am happy with BigCommerce.
I like the store I created. I like the creative freedoms in BigCommerce. I find my way around easily. I like that I could use Quickbooks to process payments. At the time I started my online store that was not possible with Shopify.
You should be able to add locations to invoices. I don't print packing slips, just the invoices. I have to hand write the locations on the invoice for the person pulling items for the order. I wish I could sort the order of the items and have it stay that way! It takes a bit of time for the average Joe to learn their way around on BigCommerce. Once I got past the learning curve it became quite comfortable.
Ivan R.
Apparel & Fashion, 1-10 employees
Used other for 1-2 years
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We moved from Magneto Go, to Magento CE, and then to Bigcommerce over the course of several years in business. Moving from Magento, Bigcommerce was an obvious and needed upgrade for us. Our store was more reliable, and significantly easier to manage day to day. A lot of things that had kept me up as a sysadmin were no longer an issue and we saw very little loss in functionality all things considered. We used Bigcommerce for roughly a year and a half, leaving the platform entirely in early 2018 for Shopify Plus. In terms of the software itself, I do not regret this transition at all. If you can afford Plus I would advise you to go for it. The product is more mature than it was even a year ago, and is now a clear industry leader over Bigcommerce, OpenCart, Magento etc.
Cloud based, more-reliable-than-magento hosting, decent discount rules engine, compatible with most major "Shipping Manager" softwares like Shipstation etc No overly-restrictive terms of use, suitable platform for sellers of "high-risk" items. Better than Magneto in practice for 85% of small to medium businesses.
Poor optimization for speed, poor user-facing checkout experience, tepid app ecosystem, objectively inferior automation and reporting tools, admin UI is clunky, customization of themes is difficult and costly, new features/product launches are paywalled and often incomplete, didn't stop billing us when we canceled service to switch to Shopify, experienced a glitch which inexplicably hid paid orders... Out...
Adnan Z.
Retail, 1-10 employees
Used daily for less than 6 months
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The over all experience all feature set on entry-level Big commerce plan is very comprehensive .it makes selling multiple currencies very straightforward,there are no transaction fees applied by Big commerce,even if you use third party payments providers.it is really easy to create custom fields.
most like, bulk discounts, cart level discount,and good things is no product limits, and coupon codes are all very supported,
Free themes are very limited,the page builder widgets do not support custom typeface ,there is no shipping discount available on any plan,Big Commerce does not let you set smart product rules that automatically categorize your inventory,The built in blog does not facilitate RSS feeds,
Lisa G.
Retail, 1-10 employees
Used daily for 2+ years
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Overall, it's been pretty smooth sailing. Customer service is ALWAYS there and trying to help the best they can. They never leave me in the dark. Way easier and faster site than dealing with Magento.
I have used Bigcommerce for over 8 years. Overall, I think it works better and at a more reasonable cost than other related platforms.
I have 1k parent skus with 11k child skus. It will not import my large spreadsheet. So if there is a major price change from my brands, it's impossible to import my vendor's .csv or excel sheet. We have to update each regular price and sale price one by one. Takes way too much time to permanantly discount items / sales too.
Alana K.
Retail, 1-10 employees
Used daily for 2+ years
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I like the customer support, usually they can help with any problem. Their stores do a good job out of the box but for me, with over $10,000 products, it was a headache!
I guess everyone is always looking for more flexibility. Their confirmation, invoice, etc. emails are the worst!
Garrett B.
Consumer Goods, 1-10 employees
Used daily for 2+ years
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Postive. I have been using it for 6+ years already and do not see any reason to leave. it has grown with me over the years.
Bigcommerce is easy to implement and one of the most versatile ecommerce/inventory/web store/website builder/order management platforms on the market. They are built for you to grow and will work for a startup or for a enterprise.
I dont like the way they announce new features. Sometimes the degrade a feature but the only way to find out is to attend a "town hall" instead they should just email all users a list of features that are being updated or degraded.
Christine P.
Plastics, 11-50 employees
Used daily for 6-12 months
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Our previous platform was limited and not very user friendly. BigCommerce has made managing our online store so much easier and it has allowed us to provide a better customer experience.
I love the way the interface is set up. It is very easy to manage and everywhere you need to access is easy to find - You can also customize different status' so we can identify every situation quickly. We are just starting to use the Blog feature and we are very excited about how easy this is to manage.
The blog themes are kind of generic. We had to have our blog template designed so it would stand out and match the overall look we are going for.
Roland B.
Design, 1-10 employees
Used weekly for 2+ years
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Having built out multiple bigcommerce sites I would have to say the experience has been a good one. We have not had any major issues with the platform and our clients are very pleased with the final results of their websites.
Very easy set up. Once you or your client chooses a theme it is a pretty straight forward process getting your store online.
I would say the thing I liked least is not having some sort of builder for basic web pages. Too much customization needs to go into creating custom category pages.
Tom B.
Building Materials, 51-200 employees
Used daily for 6-12 months
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All-in-all, BigCommerce is fairly easy to use and I am happy with the template selection. But, the key is some of the plug-ins like Shogun.
Once I got the hang of using plug-in software like ShoGun for landing page development, BigCommerce became pretty easy to use.
The software is not as customizable as I would like. I wanted to add size selection to a base item. But, instead, I had to list multiple size variations of the same product color.
Asher J.
Consumer Goods, 11-50 employees
Used daily for 2+ years
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We have used BigCommerce for over 6 years, and it has proved to be a fantastic online store solution, offering a simple interface, every feature you need, ease of payment for customers, and simple integration.
Order management is the strongest point of BigCommerce, and that is exactly what you want from an online store. Integration is simple and accurate, reporting and analytics are comprehensive, and the scalable pricing structure is the cherry on top. An excellent product.
I really don't have any complaints about BigCommerce. Oh wait, I thought of one - Stop asking me to change my password every 3 months - it's annoying !
seth w.
Automotive, 1-10 employees
Used daily for 2+ years
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The interface is extremely easy to use. I love how easy it is to add new products or modify existing products. The developers are constantly improving the shopping cart and adding new features.
Sometimes when new features are added it causes a problem with the website. Customer service has been extremely helpful in quickly fixing any of these issues.
Carlos Rodolfo V.
Oil & Energy, 10,001+ employees
Used daily for 6-12 months
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BigCommerce has been a great acquisition for our company as it has greatly enhanced all our sales departments at all levels, through its range of functions the sales processes have improved dramatically increasing our productivity and revenue. The organization of orders and inventory management has helped our team to have more order in the processes.
Order processing has become much simpler at every step of the process since using BigCommerce, maintaining order and increasing customer satisfaction. The reports provided by BigCommerce are extremely detailed and give us a different perspective of all stages of the process, allowing us to maintain greater control and correct possible failures in time. The management of customer profiles allows us...
We would like to be able to replace orders and quotes automatically to promote the opportunity and save time, allowing greater automation of all our operations. We would love to be able to add search filters according to the requirements of the search to be performed, this could save a lot of time and have greater control of the files. The possibility of viewing the products in alphabetical order seems to us that it should be mandatory in this type of tool.
Matt G.
Apparel & Fashion, 11-50 employees
Used daily for 2+ years
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Easy to get up and running. Features are some of the best offered in this class. Pricing doesn't take a cut off of sales.
Many advanced features lacking or cost extra, like filtered search and navigation. Bugs are fixed and new features are added based on number of requests as opposed to the severity or need of the fix or feature. As a result, some bugs can persist for years if only a few people have reported them. No release notes or detailed info on updates. Overall it seems the company is still run more like a startup...
Electra H.
Retail, 1-10 employees
Used daily for 2+ years
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If was fine as long as I had a web developer helping
The type of editing are seemingly endless
Unless you are web developer and wen designer it is very hard to customize your website alone.
Katherine C.
Marketing and Advertising, 5,001-10,000 employees
Used daily for 1-2 years
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At some point we always found ourselves strengthening the site and working it on Wordpress, at least for the coding and styling. Bigcommerce for the product set up and integration with google shopping was effective.
The good thing is that you don’t have to buy web hosting or install anything on your computer to use it, since it's hosted. It has a good amount of templates you can explore. Despite it is thought for people less into web designing, it also allows more tech-savvy users and developers to apply some HTML and CSS styling.
You really need to evaluate well the plan that will help you the most according to your business growing strategy, if not, you'll feel limited. Review the transactions fees and the sale limits.
Verified reviewer
Oil & Energy, 11-50 employees
Used daily for 2+ years
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We have a consistent revenue stream of active customers on our website daily. We are able to process these and ship them within the BigC system. It makes all of our employees' day-to-day processes so much easier.
Customization, ability to have product variants and options, filtered search on the category pages and search pages.
Support sometimes doesn't know everything about ongoing issues with the platform so sometimes it is frustrating to iterate an issue that team members don't even know are happening. It's often mediated with a day or two but the initial message can be cumbersome.
Rob S.
Public Safety, 1-10 employees
Used daily for 2+ years
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We realized we needed a larger, more stable platform for our 110,000+ customers and Big C was a perfect fit for our company.
The Big Commerce platform is very easy to use and set up for your website. Very simple to set up shipping values and even payment systems. There is an app store within the back end that is FULL of additions you can add to your store. We use about 9 apps that range from SEO to live visitors on the website and analytics of where they are from and what pages / products they are looking at. I highly recommend Big Commerce mostly because of the ease of use and the 24/7 customer phone support you receive. Anytime I have had an issue or couldn't figure something out, I called them and they answered the question normally within 5 minutes.
The only con I have is the price may be a little high compared to other ecommerce platforms, but you get what you pay for and this is the best platform with ZERO down time and best support we have ever had in operating our business for the past 12 years.
Rebecca M.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Whenever an order is placed, I see it immediately in my email. I print the invoice, pass off to my staff, and they process using Ship Station, which is integrated through BigCommerce. All of our sales are saved and easy to search through on BigCommerce. When working with changing the look, etc., of the site, very easy to do. Customer service. Love the live chat option, and whenever I call I can talk with someone very quickly. Excellent service.
My business is a healthcare practice with a brick and mortar shop and online store for purchasing products and services. BigCommerce has been so easy to work with. I have been with them for some 10 years plus and couldn't be more satisfied. Customer service is top-notch, fast, and always available 24/7.
I want to be able to go in and make a printable catalogue. I don't know that any software provides that, so not a complaint.
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Computer Software, 1-10 employees
Used daily for less than 6 months
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We have migrated our Magento 1 site to BigCommerce after ongoing frustration with Magento 2.3 extension quality and caching issues. We've achieved a lot in a 2 week period and launched in a month.
The stability of it is great. The admin UI is very easy to use and intuitive. It has advanced pricing controls and other B2B features. The templates are great and we really saved a lot of time with a customization. If you have strong e-commerce skills in house, I honestly believe you can be live in a month or two. We found ourselves solving lots of problems that we'd normally require a developer for. It's very robust if you can stay on its rails. There are a lot of plug-ins, although some are expensive with monthly subscriptions.
The standard shipping features are very lacking and basic, and the solution is to use a plug-in. Although a free account with the plug-in is provided, it's inadequate and a subscription ended up costing us hundreds of dollars a month. The shipping system is even inadequate for basic stores. It's also lacking some functionality like product priority within categories, and limits faceted filters to 12...
Adam K.
Online Media, 1-10 employees
Used monthly for 2+ years
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As mentioned above an extremely capable solution that is robust enough to solve complex e-commerce demands, but also nimble enough for either first time users, or non-tech focused store managers.
I had not previously used BigCommerce before taking on a new client in the retail space, but they had invested a good amount of time and effort and wanted to continue using BigCommerce moving forward. I was apprehensive at first, but quickly realized that BigCommerce is extremely capable and more than sufficient for almost all ecom build needs. I was especially impressed with their inventory management abilities and the ease with which we were able to integrate new SKUs into our build.
Some of the backend felt like it could have been designed a bit more carefully. I would frequently encounter situations where I had to click through multiple fields in order to either input or manage product data, and while this seems inconsequential at first, when working with SKU lists of several hundred products, those extra clicks add up.
Richelle R.
Used daily for 2+ years
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Big Commerce in general is very easy to use. The ecommerce site that we set up looks lovely, and seems to work most of the time. Looks professional and syncs well with paypal to process payment.
There have been a few times that our site went down for unexplained reasons. Luckily customers have let us know and it was resolved quickly once we reached out to bigcommerce, but it is disconcerting that it went down in the first place. One time all of our products just disappeared. BigCommerce support was able to find them and re-establish all, but still not sure why that happened. This software seems expensive for a small business with a small budget, and then to have issues like this. They did not offer a refund or anything, and we have no way of knowing how long our site was down for.
Moises S.
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
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Since we use BigCommerce it is easier to develop websites, in other platforms the development time is longer, with this tool in one day I can have my store online.
This platform is perfect for creating an online store, it has too many themes and applications to complement the website, it is easy to use and anyone without previous experience in web development can do it. I also like that the security of the website is excellent.
I think the bad thing about this site is that they don't allow you to export the website, only some features like products, customers and some basic features. The code of the website belongs to them, so if I want to migrate to Wordpress for example, it is not possible.
Sanoussy S.
Telecommunications, 201-500 employees
Used daily for 1-2 years
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Bigcommerce is a very good software that I use for 2 years for e-commerce purposes to sell in different countries.
Bigcommerce allowed me to develop a simplistic software that allowed us small and medium businesses to operate on a large scale.
The configuration of the application is not so simple and fast from another platform, because the payment is not slow.
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Public Relations and Communications, 1-10 employees
Used daily for 2+ years
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BigCommerce support and the platform has been easy to use and I would recommend this over some of the other sites that my client use.
I have built several eCommerce stores on BigCommerce for my clients and I continue to be impressed with the support that BigCommerce provides. In this day when you very rarely get to talk to a human, it is greatly appreciated. I build sites that the product requires a lot of custom options and the staff is always coming up with ways to help me figure out the best way to build these options.
There is little not to like. With the new Stencil themes it is not as easy to edit templates for someone like me who is not a developer.