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commercetools Logo

Headless commerce platform for custom digital experiences

Table of Contents

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commercetools - 2026 Pricing, Features, Reviews & Alternatives

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commercetools overview

What is commercetools?

commercetools is a headless commerce platform designed to help businesses in automotive, electronics, retail, telecommunications, entertainment, travel, and other verticals create and deploy interactive shopping experiences for customers across all digital touchpoints. Businesses can utilize API services to engage and retain buyers through voice assistants, social channels, webshops, AR/VR applications, and more.

commercetools' Merchant Center provides businesses with a control panel to manage and optimize retail processes such as batch processing, product information management (PIM), customer communications, online ordering, and more. Sales representatives can use an in-store module to track inventory, numbers of orders, customer history, recommendations, and membership accounts across physical stores on a centralized dashboard. The platform allows brands to create native mobile and progressive web apps (PWAs) and extend outreach through the internet of things (IoT) such as smart home applications, connected car sensors, and more.

Administrators can build-out digital marketplaces and improve customers’ purchasing experiences through integrations with third-party applications including Adyen, Akeneo, Algolia, Amplience, Avalara, Bloomreach, Constructor, Contentful, Contentstack, Frontastic, Talon.One, Worldpay and many more. commercetools allows developers to build an API extension, configure product models, types, or attributes, and grant limited access across applications according to individual requirements.

Key benefits of using commercetools

Flexibility, Agility and Freedom from tightly coupled legacy monolithic commerce platforms

Starting price

Free

Alternatives

with better value for money

commercetools’s user interface

Ease of use rating:

commercetools reviews

Overall rating

4.7

/5

17

Positive reviews

94

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.53/10
Rating distribution

5

4

3

2

1

12

4

1

0

0

Pros
“Commercetools has been an invaluable asset in enhancing our digital commerce capabilities. In addition to its robust features, Commercetools excels in ease of implementation and customer support.”
MM

Michael M.

Head of E-Commerce

“The experience is very nice, and the customer sucess team is here to help you.”

Verified reviewer

Anonymity request

“The development is very satisfying thanks to a well structured APIs (we use both graphql and rest). The documentation is great.”

Verified reviewer

Anonymity request

Cons
“Sales figures should be restricted to specific group not everyone.”
RJ

Renick J.

Application Manager

“In the Merchant Center reporting and merchandising cover the basic requirements but it is limited.”
FM

Francisco M.

Platform Technology Manager

“Both the search in the Commercetools backend and the product search for the frontend don't work really well.”
TA

Thomas A.

Teamleader Application and Data

Who uses commercetools?

Based on 17 verified user reviews.

Company size

Enterprises

Midsize Businesses

Small Businesses

Top industries

Retail
Consumer Goods
Environmental Services
Apparel & Fashion
Others

Use cases

Headless eCommerce
eCommerce
Ecommerce Order Management Software

commercetools's key features

Most critical features, based on insights from commercetools users:

API
De-Coupled front & back ends
Conversion tracking
Inventory management
eCommerce management
Order management

All commercetools features

Features rating:

Activity dashboard
Shopping cart
Returns management
Real-Time data
Catalog management
Promotions management
Data security
Product data management
Multi-Store
Multi-Location
Integrated development environment
Third-Party integrations
Purchase order management
Access controls/permissions
Activity tracking
Search/Filter
Sales order management
Reviews management
Alerts/Notifications
Retail inventory management
Reporting & statistics
Application management
Ratings/Reviews
Customer accounts
Customer segmentation
Discount management
Product catalog
Order tracking
Order processing
Inventory tracking
Mobile access
Multi-Currency
Multi-Channel management

commercetools alternatives

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commercetools pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about commercetools price and value

Value for money rating:

To see what individual users think of commercetools's price and value, check out the review snippets below.

“Commercetools has been an invaluable asset in enhancing our digital commerce capabilities. In addition to its robust features, Commercetools excels in ease of implementation and customer support.”
MM

Michael M.

Head of E-Commerce

“The experience is very nice, and the customer sucess team is here to help you.”

Verified reviewer

Anonymity request

commercetools integrations (49)

Integrations rated by users

We looked at 17 user reviews to identify which products are mentioned as commercetools integrations and how users feel about them.

Contentful logo
Contentful

Integration rating: 5.0 (1)

Bloomreach logo
Bloomreach

Integration rating: 4.0 (1)

commercetools support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Webinars
In Person
Documentation
Live Online
Videos

commercetools FAQs

Q. What type of pricing plans does commercetools offer?

commercetools has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of commercetools?

commercetools has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. Does commercetools offer an API?

Yes, commercetools has an API available for use.


Q. What other apps does commercetools integrate with?

commercetools integrates with the following applications:
Adyen, PayPal, Avalara, Talon.One, Vertex, Contentful, Sift


Q. What level of support does commercetools offer?

commercetools offers the following support options:
Chat, 24/7 (Live rep), Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

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