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MasterControl Quality Excellence Logo

Cloud-based quality management system for life sciences.

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MasterControl Quality Excellence - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

MasterControl Quality Excellence overview

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Based on 527 verified user reviews

What is MasterControl Quality Excellence?

MasterControl Quality Excellence is a document management tool with key features that include document storage, electronic signature, version control, access controls, and corrective and preventive actions (CAPA), and more.

Who uses MasterControl Quality Excellence?

By industry, MasterControl Quality Excellence reviewers are most commonly professionals in pharmaceuticals (34%). The most frequent use case cited by reviewers is document management (70%).

Starting price

25000 /
per year
view pricing plans

Pros & Cons

Compliance and Validation

Training and Document Management

Integrations

User Interface

Form Customization

Bugs and Issues

MasterControl Quality Excellence’s user interface

Ease of use rating:

MasterControl Quality Excellence pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(2)
3-4(227)
5(298)

What do users say about MasterControl Quality Excellence?

MasterControl Quality Excellence is a document management tool with key features that include document storage, electronic signature, version control, access controls, and corrective and preventive actions (CAPA), and more.

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Who uses MasterControl Quality Excellence?

Based on 527 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Pharmaceuticals
Medical Devices
Biotechnology
Hospital & Health Care
Others

Use cases

Quality Management
Document Management
Document Control
Corrective and Preventive Action
Document Version Control

MasterControl Quality Excellence's key features

GetApp's analysis of 118 verified user reviews collected between January 2022 and June 2024 identifies MasterControl Quality Excellence's most critical features and summarizes user sentiment about those features.

Document storage

Reviewers appreciate MasterControl Quality Excellence's document storage capabilities, highlighting its compliance with 21 CFR Part 11 and ISO 13485. They find it easy to retrieve any document version, which is important for audits and regulatory requirements. Users report that the system simplifies organization with custom fields and taxonomy folders, making documents easily accessible. They also value the secure cloud storage and the ability to manage the entire document lifecycle, ensuring traceability and compliance. Of the 56 MasterControl Quality Excellence users who gave detailed accounts of their use of Document Storage, 100% rated this feature as important or highly important.


Electronic signature

Reviewers indicate that MasterControl Quality Excellence's electronic signature feature ensures compliance with 21 CFR Part 11 and EU Annexes. They find it user-friendly and appreciate the audit trail it provides, which enhances traceability and accountability. Users report that it speeds up the approval process and reduces administrative work. They also value the ability to sign documents remotely, which supports efficient workflows and regulatory compliance. Of the 41 MasterControl Quality Excellence users who gave detailed accounts of their use of Electronic Signature, 98% rated this feature as important or highly important.


Archiving & retention

Users report that MasterControl Quality Excellence's archiving and retention capabilities help maintain compliance with ISO 13485 and FDA regulations. They appreciate the customizable archiving options and the ease of retrieving historical documents. Reviewers indicate that the system allows for setting future expiration dates and defining document lifecycles, which supports regulatory compliance and efficient document management. They also value the ability to keep archived documents accessible yet hidden when necessary. Of the 27 MasterControl Quality Excellence users who gave detailed accounts of their use of Archiving & Retention, 96% rated this feature as important or highly important.


Version control

Reviewers highlight MasterControl Quality Excellence's version control capabilities, noting its flexibility in tracking and recalling document versions and revisions. They appreciate the controlled release process, which ensures only the most up-to-date documents are used. Users report that this capability is critical for regulated environments, as it maintains compliance and prevents the use of outdated documents. They also value the automatic versioning and detailed audit trails. Of the 24 MasterControl Quality Excellence users who gave detailed accounts of their use of Version Control, 96% rated this feature as important or highly important.


Document management

Users report that MasterControl Quality Excellence's document management capabilities are essential for maintaining compliance and streamlining workflows. They appreciate the automated workflows, vaults, and lifecycles, which make document management more efficient. Reviewers indicate that the system supports collaboration across departments and ensures that current document versions are easily accessible. They also value the ability to customize access permissions and the integration with training modules. Of the 67 MasterControl Quality Excellence users who gave detailed accounts of their use of Document Management, 96% rated this feature as important or highly important.

See related user reviews

“Some of the pain points are the cost of licensing, not having the ability for multiple collaborators to edit the same document simultaneously, and search functionality being tough for users who aren't as familiar with document numbers/names.”
JA

Johana A.

Jr MasterControl Sys Admin

“The creating, collaborating and routing documents are very straight forward and when there are issues, it is very easy to submit tickets and get answers with a quick turn around.”
PC

Patricia C.

Associate Quality Manager

“Despite the cons, MasterControl is essential for our document and quality event management.”
SS

Samuel S.

QA Compliance Specialist

“It's a well-rounded, multi-faceted way to keep documents on hand and organized for multiple purposes across many departments.”
JW

Jessica W.

Document Admin


Access controls/permissions

Reviewers find MasterControl Quality Excellence's access controls and permissions capabilities valuable for regulatory compliance. They appreciate the ability to customize access based on roles and job functions, ensuring that only authorized users can access specific documents. Users report that the system is easy to configure and maintain, though some note the complexity of managing numerous roles and permissions. They also highlight the importance of data security and the ability to control document access effectively. Of the 54 MasterControl Quality Excellence users who gave detailed accounts of their use of Access Controls/Permissions, 94% rated this feature as important or highly important.


All MasterControl Quality Excellence features

Features rating:

Activity dashboard
Activity tracking
Alerts/Escalation
Alerts/Notifications
Approval process control
Audit management
Audit planning
Audit trail
Automated scheduling
Bills of material
Business process control
Change management
Collaboration tools
Commenting/Notes
Communications management
Complaint management
Compliance management
Compliance tracking
Corrective and preventive actions (capa)
Cost tracking
Customer complaint tracking
Customizable forms
Customizable reports
Customizable templates
Dashboard
Data import/export
Data security
Data visualization
Defect tracking
Design management
Digital signature
Document automation
Document capture
Document check-in/check-out
Document coding & control
Document generation
Document review
Document templates
EDI
Email alerts
Environmental compliance
Equipment management
FDA compliance
Feedback management
File sharing
For Engineering Documents
Forms management
Full text search
Incident management
Internal controls management
Inventory management
ISO compliance
ISO standards management
Issue management
Issue tracking
Maintenance management
Mobile access
Monitoring
Multi-Location
Nonconformance tracking
Operational risk management
Order management
Predictive analytics
Prioritization
Product data management
Production scheduling
Project management
Quality assurance
Quality control
Quality management
Real-Time data
Real-Time reporting
Real-Time updates
Reminders
Reporting/Analytics
Reporting & statistics
Response management
Revision history
Risk analysis
Risk assessment
Risk management
Risk reporting
Risk scoring
Root cause analysis
Routing
Safety management
Scheduling
Search/Filter
Secure data storage
Status tracking
Supplier management
Supplier quality control
Task management
Third-Party integrations
Traceability
Training management
Version comparison
Version rollback
Workflow management

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MasterControl Quality Excellence pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Basic

25,000

Per year

Features included:

  • Document Management
  • Change Control
  • Analytics
  • Business Intelligence

Standard

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Training Management
  • Exams

Complete

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Event Management
  • Risk Management
  • Audit Management
  • Supplier Management

User opinions about MasterControl Quality Excellence price and value

Value for money rating:

To see what individual users think of MasterControl Quality Excellence's price and value, check out the review snippets below.

“This gives our company the ability to keep track of documents, training, investigations, and other forms and records to ensure quality at our organization.”
MA

Megin A.

Qa specialist

“Example, customization of task list, adding a star to favorite your documents from the document list instead of the infocard, not having a prefiltered supplier list, or even favoriting the most recent version of the document and making that a dynamic link not static with the version favorited.”
NL

Natasha L.

Sr QA Specialist

MasterControl Quality Excellence integrations (3)

Integrations rated by users

We looked at 527 user reviews to identify which products are mentioned as MasterControl Quality Excellence integrations and how users feel about them.

Integration rating: 4.1 (16)

Integration rating: 4.4 (11)

draft statements for settelement

YN

Yu N.

Director

Integration rating: 3.0 (5)

Integration rating: 3.7 (4)

This is about as native of an integration as you can get at the enterprise level. It is absolutely critical for keeping your procurement data synced with your core financial ledgers and master data.

SF

Sergi F.

Customer Service Administrator

Integration rating: 4.3 (3)

My teaching is primarily delivered via Powerpoint so being able to seamlessly integrate my polls into the single presentation is important to me. It would be great if the full suite of question types could be replicated in Powerpoint.

Verified reviewer profile picture

Angela D.

Learning and Teaching Consultant

Snowflake logo
Snowflake

Integration rating: 3.7 (3)

MasterControl Quality Excellence customer support

What do users say about MasterControl Quality Excellence customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of MasterControl Quality Excellence customer support.

Widely noted by reviewers, MasterControl’s support team is highly responsive and consistently resolves issues quickly and effectively.

A significant portion of users appreciate always having a live person available for questions, with no long hold times reported.

Frequently reported by users, customer support is friendly, approachable, and proactive in guiding users through processes and implementation.

The majority of users highlight that MasterControl values customer feedback and suggestions, making support feel genuinely customer-focused.

Support options

Knowledge base
Email/help desk
Phone support
Faqs/forum
Chat

Training options

Videos
Webinars
Documentation
In person
Live online

To see what individual users say about MasterControl Quality Excellence's customer support, check out the review snippets below.

“The support team has been incredible in both my transition, as well as our transition from 2018.3-2023.3.”

MJ

Meredith J.

Assistant Director of PI & Regulatory Compliance

“I have been working with MasterControl since 2/2011, v9.3. I cannot say enough about the support I have received over the years - you have an excellent team and I am grateful to them for all of their help. ”

BJ

Brenda J.

IT Analyst

MasterControl Quality Excellence FAQs

Q. What is MasterControl Quality Excellence used for?

MasterControl is a quality management software (QMS) solution widely used in the life sciences industry, supporting compliance and efficiency for companies of all sizes. The platform provides integrated tools for managing audits, training, documents, and quality events, enhanced by data analytics and artificial intelligence (AI) capabilities. It is designed to help organizations streamline decision-making, accelerate product development, and maintain regulatory compliance. Key features of MasterControl include role-based document control with built-in audit trails, ensuring proper versioning and access permissions. As documents are updated, previous versions are automatically archived while only the latest versions remain accessible, helping ensure employees use the correct procedures and work instructions. The QMS automates training management by assigning tasks to relevant employees for updated documents, with options for recurring training and completion reminders. A training matrix provides a clear overview of employee progress, and training records can be readily accessed during inspections to demonstrate compliance. The system also allows organizations to configure quality event processes to match their specific workflows. Users can adapt best-practice templates or design custom workflows within a user-friendly interface. MasterControl’s patented Validation on Demand (VoD) functionality simplifies software validation, enabling companies to complete validations in minutes while ensuring compliance during updates. Additionally, its QMS includes robust analytics tools with features like MasterControl Insights, which provides dashboards and reporting capabilities to help organizations visualize and explore their data. AI components integrated into the platform further enhance quality improvements.

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