App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

SolarWinds Service Desk

IT Service Desk & Asset Management Software

Table of Contents

Is this product right for your business?

Find out with a

SolarWinds Service Desk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: April 2026

SolarWinds Service Desk overview

Based on 577 verified user reviews

What is SolarWinds Service Desk?

Reviews for SolarWinds Service Desk come from a wide variety of industries, including Information Technology and Services (14% of reviewers), Computer Software (10%), and Retail (5%). The most frequent use case for SolarWinds Service Desk cited by reviewers is help desk support (59% of reviewers).

What do users say about SolarWinds Service Desk pricing?

Most users consider SolarWinds Service Desk to deliver strong value for money, citing affordable and flexible pricing models. Reviewers indicate essential ITSM features come without high costs, though some users say extra modules or administrators increase expenses.

Starting price

39per user /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Incident Management

Ticket Management

Pricing

Help Desk

SolarWinds Service Desk’s user interface

Ease of use rating:

4.6

(577)

SolarWinds Service Desk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(210)

5(365)

What do users say about SolarWinds Service Desk?

Select to learn more

Who uses SolarWinds Service Desk?

Based on 577 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Retail

Computer Software

Real Estate

Others

Use cases

IT Management

IT Asset Management

Help Desk

Service Desk

Customer Service

SolarWinds Service Desk's key features

Most critical features, based on insights from SolarWinds Service Desk users:

Real-Time notifications

4.4

(24)

Access controls/permissions

4.3

(16)

Alerts/Escalation

4.5

(26)

Workflow management

4.5

(11)

Service level agreement (sla) management

4.4

(15)

Reporting/Analytics

3.9

(17)

Collaboration tools

(0)

Automated routing

4.0

(11)

Self service portal

4.6

(17)

Multi-Channel communication

4.4

(5)

All SolarWinds Service Desk features

Features rating:

4.4

(577)

Access controls/permissions

4.3

(16)

Active directory integration

(0)

Activity dashboard

4.0

(1)

Activity tracking

5.0

(5)

Ad hoc reporting

(0)

AI/Machine learning

5.0

(1)

AI summarization

(0)

Alerts/Escalation

4.5

(26)

Alerts/Notifications

4.4

(13)

Analytics

(0)

API

4.5

(4)

Approval process control

(0)

Asset lifecycle management

(0)

Asset tracking

4.5

(6)

Assignment management

(0)

Audit management

4.0

(2)

Audit trail

3.5

(2)

Automated responses

(0)

Automated routing

4.0

(11)

Autoresponders

(0)

Availability management

(0)

Barcode/Ticket scanning

3.0

(1)

Benchmarking

(0)

Call center management

4.3

(4)

Capacity management

(0)

Catalog management

(0)

Categorization/Grouping

(0)

Change management

4.0

(7)

Chatbot

(0)

Chat/Messaging

(0)

Client portal

5.0

(1)

CMDB

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Communication management

(0)

Compliance management

5.0

(3)

Compliance tracking

4.5

(2)

Configurable workflow

(0)

Configuration management

4.1

(8)

Content library

(0)

Content management

(0)

Contract/License management

3.0

(1)

Cost tracking

4.0

(2)

CRM

5.0

(1)

Customer database

(0)

Customer portal

(0)

Customer support

(0)

Customizable branding

4.4

(8)

Customizable fields

5.0

(1)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

5.0

(1)

Dashboard

4.5

(4)

Dashboard creation

(0)

Data import/export

3.0

(1)

Data mapping

(0)

Data security

(0)

Data visualization

4.0

(1)

Decision support

(0)

Device auto discovery

(0)

Document management

(0)

Document storage

4.1

(10)

Drag & drop

(0)

Drag & drop editor

(0)

Email alerts

(0)

Email management

4.3

(18)

Email templates

(0)

Feedback management

(0)

Fixed asset management

(0)

Forms management

(0)

Full text search

3.5

(2)

Generative ai

(0)

Help desk management

4.7

(10)

Historical reporting

(0)

Impact management

(0)

Inbox management

(0)

Incident management

4.7

(16)

Incident reporting

5.0

(1)

Interaction tracking

4.5

(15)

Internal controls management

(0)

Inventory control

(0)

Inventory management

4.1

(10)

Inventory tracking

(0)

Investigation management

(0)

Issue auditing

(0)

Issue management

(0)

Issue scheduling

(0)

Issue tracking

(0)

IT asset management

4.2

(10)

IT asset tracking

(0)

IT incident management

(0)

IT reporting

(0)

IT risk management

(0)

Key performance indicators

(0)

Knowledge base management

4.2

(23)

Knowledge management

(0)

Language detection

(0)

License inventory

(0)

License management

(0)

License tracking

(0)

Live chat

(0)

Localization automation

(0)

Macros/Templated responses

(0)

Maintenance management

4.0

(2)

Maintenance scheduling

(0)

Mobile access

4.1

(10)

Mobile alerts

(0)

Mobile app

(0)

Mobile interface

(0)

Monitoring

(0)

Multi-Channel communication

4.4

(5)

Multi-Currency

(0)

Multi-Language

(0)

Node management

(0)

Online Forums

(0)

Operational risk management

(0)

Order tracking

(0)

Performance metrics

(0)

Performance monitoring

(0)

Personalization and recommendation

(0)

Policy management

(0)

Predictive analytics

(0)

Prioritization

3.5

(4)

Problem management

4.7

(3)

Process/Workflow automation

(0)

Procurement management

(0)

Projections

(0)

Project management

5.0

(1)

Purchase order management

(0)

Queue management

(0)

Quotes/Estimates

(0)

Real-Time analytics

(0)

Real-Time chat

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

4.4

(24)

Real-Time reporting

4.7

(3)

Real-Time updates

(0)

Receiving

(0)

Recurring issues

5.0

(1)

Relationship mapping

(0)

Release & deployment

(0)

Release management

(0)

Reminders

(0)

Remote access/control

4.1

(22)

Reporting/Analytics

3.9

(17)

Reporting & statistics

(0)

Request Assignment

(0)

Requisition management

(0)

Resource allocation & planning

(0)

Rich text editor

(0)

Risk analysis

(0)

Risk assessment

(0)

Risk reporting

(0)

Risk scoring

(0)

Role-Based permissions

(0)

Rules-Based workflow

(0)

Scheduled/Automated reports

(0)

Search/Filter

(0)

Secure data storage

(0)

Security tools

(0)

Self service portal

4.6

(17)

Service catalog

4.0

(1)

Service history

(0)

Service level agreement (sla) management

4.4

(15)

Service Reporting

(0)

Service request management

(0)

Single sign on

4.2

(5)

Social media integration

4.0

(1)

Spend analysis

(0)

Spend management

(0)

SSL security

(0)

Status tracking

(0)

Subscription management

(0)

Supplier management

(0)

Support ticket management

4.2

(22)

Support ticket tracking

(0)

Surveys & feedback

(0)

Tagging

(0)

SolarWinds Service Desk alternatives

SolarWinds Service Desk

4.6

(577)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.5

Customer Support

4.6

ManageEngine Endpoint Central

4.6

(1.5K)

visit website

Starting from

795

/user

Per year

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.5

Customer Support

4.5

Freshservice

4.5

(689)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.3

Value for Money

4.4

Customer Support

4.6

JIRA Service Management

4.5

(764)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.5

Value for Money

4.3

Customer Support

4.3

SolarWinds Service Desk pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Essentials

/user

Per month

Features included:

Incident Management
Knowledge Base
Service Portal
Asset Management
Service Catalog
Change Management
Service Level Agreement (SLA)
Groups
Custom Roles
Internationalization
Multi-Factor Authentication (MFA)
Real time 24/7 Live Chat Support
Light & Dark Mode

Advanced

/user

Per month

Features included:

Custom Fields and Forms
Advanced Automations
Runbooks
Virtual Agent
Enterprise Service Management (ESM)
Network Discovery
Contract Management
License Compliance
Change Templates & Workflows
Response Templates
Scheduled Reports
Audit History
Data Masking
API Access
Chat, Phone and Email support from a Customer Success Team

Premier

/user

Per month

Features included:

Visual CMDB and Dependency Mapping
Up to 1,500 API calls per user per minute
Runbooks
SolarWinds AI (GenAI)
Virtual Agent – Premier
Data Masking — Premier
Advanced Support

User opinions about SolarWinds Service Desk price and value

Value for money rating:

4.5

Of 35 reviews that provide robust commentary on SolarWinds Service Desk's price and value, mention it in a positive light.

Most users consider SolarWinds Service Desk to offer strong value for money, highlighting its affordable and flexible pricing models that suit various organizational needs, including nonprofits and medium-sized businesses. Reviewers indicate the platform provides essential ITSM features without the high costs typical of enterprise solutions, and they appreciate the room for growth and scalability. Some users say the licensing options are adaptable and the return on investment is positive. However, some reviewers feel the cost can rise with additional modules or administrators, and a few users report it may be expensive for smaller organizations.

, and

SolarWinds Service Desk integrations (25)

Integrations rated by users

We looked at 577 user reviews to identify which products are mentioned as SolarWinds Service Desk integrations and how users feel about them.

Microsoft Entra ID

Integration rating: 5.0 (3)

Microsoft Teams

Integration rating: 4.0 (2)

Wrike

Integration rating: 4.0 (2)

Zendesk Suite

Integration rating: 4.0 (2)

Jira

Integration rating: 4.0 (1)

TeamViewer ONE

Integration rating: 4.0 (1)

SolarWinds Service Desk customer support

What do users say about SolarWinds Service Desk customer support?

Customer support rating:

4.6

We analyzed verified user reviews to identify positive and negative aspects of SolarWinds Service Desk customer support.

Widely noted by reviewers, SolarWinds Service Desk support is fast, responsive, and resolves issues within hours or even minutes.

A large number of users appreciate the ease of contacting support via live chat, email, and forums, with quick follow-ups.

Common user feedback highlights the knowledgeable and friendly staff who assist throughout setup and ongoing use.

A significant portion of users value the proactive support team that listens to feedback and helps tailor solutions to organizational needs.

Support options

24/7 (live rep)

Faqs/forum

Knowledge base

Phone support

Email/help desk

Chat

Training options

In person

Documentation

Live online

Videos

Webinars

To see what individual users say about SolarWinds Service Desk's customer support, check out the review snippets below.

“I used it to deal with some technical issues I was having ie,IT and the customer service Is wonderful and super helpful great support and user friendly site!!!!”

Tiffany G.

Shift manager

“It allows you to view all of your services in one convenient location and provides real time updates.”

Katrina P.

IT Analyst

SolarWinds Service Desk FAQs

Q. What is SolarWinds Service Desk used for?

SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platforms, allowing internal service providers to streamline process improvement and greater productivity. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in just days.

These products have better value for money