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Customer Communities
5
5
4
6
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Leading Community Platform for Customer Success & Support
Table of Contents
Customer Communities - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Customer Communities overview
What is Customer Communities?
Gainsight Digital Hub is the first purpose-built all-in-one self-service destination that empowers you to engage and retain your customers. We provide you with one go-to location for support, best practices, ideas, and community, and allows you to understand your customers like never before.
We also offer a superior user experience, including award-winning features like no-code widget builders, an intuitive UI, and powerful integrations, bringing high-value impact to your company and customers.
Starting price
per year
Alternatives
with better value for money
Customer Communities’s user interface
Customer Communities reviews
Overall rating
4.3
/5
12
Positive reviews
64
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.64/10
5
4
3
2
1
5
6
1
0
0
Who uses Customer Communities?
Based on 12 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Customer Communities's key features
Most critical features, based on insights from Customer Communities users:
All Customer Communities features
Features rating:
Customer Communities alternatives
Customer Communities
Starting from
1000
Per year
Bitrix24
Starting from
69
Per month
Slack
Starting from
8.75
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
Customer Communities pricing
Value for money rating:
Starting from
1000
Per year
User opinions about Customer Communities price and value
Value for money rating:
Customer Communities integrations (13)
Customer Communities support options
Typical customers
Platforms supported
Support options
Training options