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Top Rated AI Agents for Customer Support Software with Twilio communications platform

Last updated: October 2026

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42 software options

Freshdesk logo

Cloud-based AI help desk for teams of all sizes

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Cloud-based customer service help desk for all business sizes, with AI-powered ticketing, omnichannel support, and automation.

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Comm100 logo

Omnichannel customer engagement for any business

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Cloud-based and on-premises omnichannel customer engagement platform unifying live chat, AI chatbots, ticketing, and CRM tools.

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Unless logo

The AI Customer Agent for regulated Europe

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Unless is the AI Customer Agent for regulated European businesses. One agent runs the entire customer journey, acquisition, retention, expansion, and support, on EU-hosted models with a per-decision audit trail built in.

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Kustomer logo

Modern Customer Service Software For Customer-First Brands

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Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

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Cognigy.AI logo

Enterprise Conversational AI Platform

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Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

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Tiledesk logo

Build AI Agents with drag-and-drop. No code required.

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Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.

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Pypestream logo

Cloud-based messaging and conversational AI platform

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Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows.

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Cresta logo

AI-based sales enablement solution

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Cresta is an enterprise-grade generative AI platform built specifically for contact centers. The platform is trained on a company's personal data, enabling it to deliver human-centric AI agents that can resolve complex customer issues. Cresta's AI agents help contact centers cut costs while ensuring quality, with compliance protocols to regulate behavior and protect against attacks.

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Tactful AI logo

Simpler, Better and Modern Customer Service

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Tactful AI is an AI-powered customer service platform that unifies interactions across voice, digital, and social channels. It offers intelligent routing, automation, and self-service to boost efficiency and deliver personalised support, helping businesses enhance customer experiences seamlessly.

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Zendesk AI logo

Zendesk AI is AI that puts humans first.

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Zendesk AI sits at the core of Zendesk, enhancing every aspect of the customer experience. It transforms basic bots into autonomous AI agents, gives human agents new productivity tools, and empowers admins and managers with advanced workflows and quality control.

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Azeon logo

AI-powered support across multiple channels

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Azeon is an agentic AI solution designed for customer support across chat, email, and voice channels. The platform integrates with existing CRM, helpdesk, billing, payment, eCommerce, and ERP systems without requiring infrastructure replacement. It features context-aware conversation handling, automated escalation to human agents, multilingual support, and compliance with GDPR, SOC 2, ISO 27001, and HIPAA standards.

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ThunderPhone logo

Voice AI that nails the calls others fumble.

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ThunderPhone is a self-serve platform for building AI phone agents, from 2¢/min with models included — no separate LLM, transcription or voice bills.

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byVoice logo

Cloud-based chatbot and voicebot builder

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Conversational AI Platform from byVoice is a versatile solution designed to elevate customer experiences through advanced conversational capabilities. This no-code voicebot and chatbot builder empowers businesses to create intelligent interactive voice response (IVR) systems and seamless omnichannel communication across voice and text channels.

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BoldDesk logo

Autonomous AI Support

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BoldDesk is a powerful autonomous AI platform for automating customer support across every channel.

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Capacity logo

Artificial Intelligence-based knowledge management solution

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Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

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Zoho Desk logo

Cloud-based help desk for all business sizes

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Cloud-based omnichannel help desk platform unifying tickets from email, chat, social media, and phone for businesses of all sizes.

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Engagely logo

World's Leading Conversational Customer Engagement Platform

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engagely.ai helps automate Customer Engagement with its next-level smart solutions and services to deliver amazing customer experience across 35+ enterprise channels and 120+ global languages.

Present in 10+ Countries I Trusted by 150+ Global Customers I Serving 10+ Industries

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Front logo

AI-enabled customer service platform for collaboration

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Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

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Botpress logo

Cloud-based AI agent platform for customer support

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Cloud-based AI agent platform for customer support teams, featuring a visual builder, LLM orchestration, and omnichannel deployment.

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Rindee logo
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AI calling for service businesses

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Rindee is AI calling for service businesses: it answers inbound calls 24/7, books appointments during the conversation, and runs outbound follow-ups. Detects the caller's language and replies in it. Keep the phone number you already have, or we'll provide one.

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AI receptionist logo
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Stop losing jobs to voicemail

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VoiceIntego is an AI voice receptionist that answers every call 24/7 and books appointments in real time, so dental, HVAC, plumbing, and electrical businesses stop losing jobs to voicemail. Fully managed setup, live in 7 days, with a 30-day pilot guarantee.

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SchoolAssist logo
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ASAPP logo
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Cloud-based agentic CX platform for enterprises

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Cloud-based agentic Customer Experience Platform for enterprise contact centers, combining autonomous AI, agent-assist, and workforce.

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Voiceflow logo
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Cloud-based AI agent builder for enterprise teams

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Cloud-based platform for building, deploying, and monitoring chat and voice AI agents across web, mobile, WhatsApp, SMS, and voice.

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Orvera AI logo
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Enterprise Agentic Conversational AI Platform for Call Cente

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Orvera AI provides human-like AI voice agents that deliver fast, end-to-end call resolution for high-volume contact centers. Our agentic platform automates multi-step workflows, resolves ~80% of calls without human escalation, and improves AHT, FCR, and CSAT.

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