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Chatbot Software with Email Marketing (2026)

Last updated: April 2026

Key features of Chatbot Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Automated Responses: Reviewers appreciate automated responses for providing quick, consistent replies and reducing the need for manual intervention, enhancing customer satisfaction. 95% of reviewers rated this feature as important or highly important.
  • AI/Machine Learning: Users highlight AI/ML for its continuous learning, improving response accuracy, handling repetitive tasks, and reducing human dependency. 92% of reviewers rated this feature as important or highly important.
  • Natural Language Processing: Reviewers value NLP for understanding queries accurately, handling multiple languages, and providing human-like interactions. 91% of reviewers rated this feature as important or highly important.
  • Customer Support: Customers find the support teams responsive and helpful, providing prompt assistance and ensuring smooth user experiences. 91% of reviewers rated this feature as important or highly important.
  • Live Chat: Users enjoy live chat for real-time communication, immediate problem resolution, and enhancing customer engagement and satisfaction. 89% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Reviewers find chat history useful for tracking interactions, improving service quality, and maintaining detailed records for future reference. 84% of reviewers rated this feature as important or highly important.
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24 software options

Writesonic logo

Write anything, publish anywhere.

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Writesonic is an AI-powered writing assistant with a mission to empower everyone in the world to write anything and publish anywhere. It's like Canva for writing, with tools that simplify the process of creating, editing, and publishing articles, blog posts, ads, landing pages, and more.

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Pipedrive logo

Cloud-based CRM solution for salespeople

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Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

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Appy Pie logo

Streamline application, website, and chatbot creation

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Appy Pie is a no-code development platform that empowers users to create apps, websites, and chatbots without coding experience. Its interface and AI-enabled tools help startups, enterprises, and developers to bring ideas to life. The solution enables users to streamline workflows, automate tasks, and enhance customer interactions.

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Intercom logo
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AI-powered customer service with helpdesk

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Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

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Birdeye logo

AI-based webchat assistant for business conversations

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Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

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Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

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Tidio is a customer support chatbot platform. Resolve issues, improve sales, and generate leads with rules-based chatbots (Flows) or offload your work on Lyro, Tidio's AI agent for customer service, to resolve up to 64% of all tickets without human intervention.

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Weave logo

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

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Drift logo
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Live chat & in-app messaging for sales & marketing

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Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

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contents.ai logo

AI-powered content generation platform

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Imagine having an assistant that goes beyond simple text, capable of understanding images, audio files, video, PDFs, .docx, .csv. That's exactly what the Contents.ai AI Chatbot offers: an interaction that significantly expands your content creation possibilities.

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Customerly logo

AI-first customer service: Automate, engage, and retain cust

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Customerly is the first-in-class AI customer service platform that combines advanced automation, NPS & CSAT surveys, and email marketing. With customizable workflows and intent-based AI Agents, it helps SaaS companies automate support, engage customers, and drive retention effortlessly.

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Sprinklr logo

Social media management, analytics & strategy planning.

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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

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Acobot logo

Self-learning conversational AI for lead nurture on websites

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With an Acobot live chat robot you can answer customer questions instantly, with a human touch and turn them into paying customers like never before. Acobot is fully automated. It works 24 hours a day, seven days a week, even when you go to the beach.

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Serviceform logo

AI-powered conversations for better website conversions

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Serviceform is a website conversion platform that helps businesses engage visitors, capture leads, and manage conversations using AI agents, chatbots, live chat, and forms—all from one centralized system.

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Oracle Fusion Cloud HCM logo

Redefine best in HR

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Oracle HCM Cloud is a suite of human capital management applications that help find and retain talent including HR, benefits, payroll, & performance management

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Breeze logo

Lead management platform with AI and ML technologies

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Clearbit is a lead management solution for businesses that captures information about customers. It's a SaaS (Software as a Service) tool that helps users build the sales team, identify potential leads, and collect key information about their customers.

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ZyraTalk logo

The Only AI Customer Service Solution You Need

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ZyraTalk is the all-in-one AI customer service solution that automates conversations for any business need. Experience mind-blowing AI capabilities to increase leads, automate customer support, and streamline processes like hiring with ZyraTalk.

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charles logo

Web-based conversational commerce suite for consumer brands

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charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

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Hyreo logo

Revolutionizing Recruitment through Candidate Experience

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Hyreo is a futuristic Recruitment and Talent Acquisition platform, functioning in unison with AI, Data, and Smart Integrations, creating customer-like candidate experiences and streamlined recruitment for enterprises.

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Whautomate logo

WhatsApp automation and customer engagement platform

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Whautomate is a platform that leverages WhatsApp to provide businesses with automation and customer engagement tools, allowing users to streamline workflows, save time, and optimize sales.

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Howazit logo

Howazit collects feedback from customers and acts upon it.

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Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance.

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SAAS First logo

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Milly by SAAS First offers AI-driven chatbot services for SaaS SMEs. It learns from your content for accurate responses, provides 24/7 support, reduces team workload, and scales with business growth, driving customer satisfaction and business success.

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TransformLeads.com logo

Transform Your Marketing with Power and Efficiency

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Streamline your marketing efforts and maximize lead conversion with Transformleads.com's suite of tools. Automate tasks, engage customers, and drive higher-quality leads.

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AgentX logo

Make AI Work For You

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1. Build GPT for your business at AgentX and publish on your website

2. Open enterprise accounts for the whole company to access premium AI text, image, video models and customized AI agent

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pepelwerk logo
(0)

Helping people evolve with work.

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pepelwerk’s AI-powered chatbot automates candidate engagement, answering questions, scheduling interviews and guiding job seekers efficiently. 

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