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Top Rated Conversation Intelligence Software with Five9

Last updated: September 2026

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18 software options

Gong logo

Cloud-based Revenue AI platform for B2B teams

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Cloud-based Revenue AI platform for B2B go-to-market teams, capturing customer interactions, forecasting pipeline, and coaching reps.

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Outdoo AI logo

Cloud-based AI sales coaching for SMB to enterprise

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Outdoo AI is a cloud-based AI roleplay, coaching, and revenue intelligence platform for sales and enablement teams across SMB.

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MaestroQA logo

Cloud-based contact center QA & analytics platform

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Cloud-based conversation analytics and QA platform for mid-market and enterprise contact centers, offering AI-powered scoring.

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Allego logo

Cloud-based revenue enablement for enterprise teams

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Cloud-based revenue enablement platform for enterprise and mid-market teams, combining sales training, AI coaching, and content.

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Cresta logo

AI-based sales enablement solution

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Cresta is an enterprise-grade generative AI platform built specifically for contact centers. The platform is trained on a company's personal data, enabling it to deliver human-centric AI agents that can resolve complex customer issues. Cresta's AI agents help contact centers cut costs while ensuring quality, with compliance protocols to regulate behavior and protect against attacks.

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CallMiner Eureka logo

Global leader in conversation intelligence to improve CX

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CallMiner delivers the industry’s most comprehensive, AI-powered conversation intelligence platform to analyze omnichannel customer interactions – including calls, chats, emails, surveys and more – at scale to improve operational efficiency and customer experience.

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Observe.AI logo

Cloud-based contact center AI platform for enterprises

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Observe.AI is a cloud-based AI platform for enterprise contact centers that unifies Voice AI agents, real-time agent assistance.

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Invoca logo

AI-Powered Call Tracking & Conversation Intelligence

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Invoca is the leading provider of AI-powered conversation intelligence, helping the world’s top brands get full attribution for every phone lead and AI-powered insight for every conversation so they can win more customers for less money.

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Balto logo

Cloud contact center AI for mid-market teams

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Cloud-based contact center AI platform for mid-market and enterprise teams, offering real-time agent assist and AI coaching.

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Jiminny logo

Cloud-based conversation intelligence for revenue teams

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Cloud-based conversation and revenue intelligence platform that auto-records, transcribes, and syncs calls to CRM for sales teams.

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CallSource logo

Performance management solution for sales & marketing calls

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CallSource is a performance management solution designed to help businesses of all sizes manage processes related to call tracking, lead attribution, reputation management, & more. Its lead scoring functionality enables users to identify prospects & revenue generating opportunities.

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Call Audit & Intelligence Platform logo

AI call scoring & agent coaching platform

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Zapbuild Call Audit & Intelligence Platform automatically transcribes and analyzes customer conversations across voice, video, and chat channels. The platform features automated quality assurance scoring, sentiment detection, compliance monitoring, and personalized coaching plans for agents based on call performance patterns.

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Aria logo

Call quality analytics and intelligence platform

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Aria is a call analytics platform that normalizes call outcomes and quality data across multiple call tracking systems. The software integrates with platforms like Ringba, Retreaver, and other call routing systems through webhooks and APIs to provide unified performance insights. It features AI-powered call quality analysis, automated call dispositioning, CRM integration, fraud detection signals, and customizable reporting dashboards for campaign optimization.

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MiaRec logo

Turn Customer Conversations into Actionable Intelligence.

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MiaRec is an AI-native conversation intelligence platform for contact centers that helps improve CX, reduce churn, and uncover revenue opportunities.

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Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

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Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

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Airspeed logo

Cloud-based AI revenue execution for B2B sales teams

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Cloud-based AI revenue execution platform for mid-market B2B teams, automating CRM updates, deal intelligence, and forecasting.

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Echo AI logo

Generative AI based conversation intelligence platform

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Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

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Level AI logo

Cloud-based contact center AI platform for enterprise

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Cloud-based enterprise contact center platform offering full interaction scoring, AI voice agents, and real-time agent assistance.

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