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Customer Retention
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Top Rated Customer Retention Software with Free

Last updated: July 2026

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XM for Customer Experience

4.6

(255)

180

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Stames

4.8

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based customer service & team communication S

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Stames connects teams to customers and helps businesses monitor, track, integrate & respond to the needs of their customers effectively & effortlessly.

Corelation

4.8

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Anti-churn tool designed for B2B service providers

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Corelation is an anti-churn tool designed for B2B service providers that is tailored to focus on the critical intersection of customer-to-employee relationships. It presents a streamlined solution for boosting retention rates, all through a user-friendly, automated platform.

Churn Assassin

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Churn prediction system

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Churn Assassin is an advanced churn prediction system that helps B2B SaaS companies reduce customer churn by up to 38%. The product offers a two-minute setup process that provides daily automated insights on at-risk customers, allowing companies to take early action and prevent churn. Churn Assassin's machine learning and statistical analysis capabilities analyze customer behavior data to identify reliable churn signals, taking the guesswork out of churn prevention.

Revinova

4.6

(14)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Smarter Trials. Better Engagement. Greater Readiness.

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Revinova is an AI-powered Clinical Trial Enablement Platform that uses Agentic AI to improve patient engagement, site readiness, protocol awareness, and trial execution.

Hotjar

4.6

(543)

366

159

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Digital experience insights for any business selling online

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Hotjar provides website heatmaps and behavior analytics tools that reveal how visitors interact with websites. The platform combines visual feedback through heatmaps and session recordings with direct user input via surveys and feedback collection, allowing businesses to identify conversion blockers and optimize user experience. Hotjar integrates with popular tools like Google Analytics and Zapier to deliver comprehensive insights about website performance.

Pushwoosh

4.4

(21)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Retain your valuable audience through effective messaging

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Achieve the growth you strive for with one platform. Engage, convert, and retain your customers through push notifications, in-app messages, emails, SMS, and WhatsApp messaging.

Screeb

4.5

(42)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

We help companies to (re)connect with their customers

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The All-In-One Platform  to Build Product Experiences Your Users Will Love

MoEngage

4.3

(58)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

An Insights-led Customer Engagement Platform

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MoEngage is an insights-led customer engagement platform for consumer brands, that empowers marketers and product owners with AI-driven insights to create cross-channel experiences that consumers love.

Attribuly

(0)

Cart recovery & shopper ID for ecommerce

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Attribuly is an abandoned cart recovery platform that identifies anonymous shoppers and integrates with Shopify and Klaviyo to help ecommerce businesses recover lost revenue. The software enriches shopper data, automatically syncs it to Klaviyo, and triggers personalized abandonment flows to re-engage customers who leave without completing purchases. Attribuly features server-side tracking, AI-powered attribution measurement, and email list growth capabilities.

Fideliya Pass

(0)

Turn one-time visitors into regulars.

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Fideliya Pass is a wallet-native loyalty platform made for modern specialty businesses. Replace disposable paper cards and forgettable mobile apps with premium branded passes that customers carry effortlessly in Apple Wallet and Google Wallet, creating seamless experiences that inspire every return.

Stamp Me

(0)

Digital stamp card loyalty platform for small businesses

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Stamp Me is a digital loyalty platform that replaces traditional paper punch cards with mobile-based stamp collection and rewards redemption. The platform offers real-time customer insights, push notification capabilities, SMS messaging, and gamification features such as Scratch & Win promotions. Businesses can issue stamps through tap-and-go hardware devices, QR codes, or manual console entry, and the platform integrates with email and CRM systems including Mailchimp.

SuccessBoard

(0)

Customer success tool for handling retention & satisfaction

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SuccessBoard offers a customer 360 view, providing proactive risk identification, real-time insights, and bridging the gap between businesses and customers It streamlines customer communication with Journey Designer, eliminating repetitive tasks and revolutionizing data-driven messaging to boost renewals.

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Customer Journey Mapping Tools

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