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IT Documentation Software with Workflow Management (2026)

Last updated: February 2026

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Key features of IT Documentation Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Documentation Management: Reviewers value easy creation, updating, and sharing of documents, with version control and templates enhancing collaboration and organization. 100% of reviewers rated this feature as important or highly important.
Knowledge Base Management: Centralized repositories help users quickly access policies, training materials, and troubleshooting guides, fostering efficient problem resolution and onboarding. 98% of reviewers rated this feature as important or highly important.
Search/Filter: Effective search and filter features allow users to quickly locate relevant information across documents and workspaces, improving task efficiency. 94% of reviewers rated this feature as important or highly important.
Document Storage: Users appreciate centralized storage for various file types, with organizational tools like folders and tags aiding easy access and collaboration. 89% of reviewers rated this feature as important or highly important.
Document Management: Reviewers highlight the importance of creating, organizing, and version tracking documents, which enhances collaboration and security. 88% of reviewers rated this feature as important or highly important.
Access Controls/Permissions: Granular access controls ensure sensitive information remains secure, allowing users to manage who can view or edit documents effectively. 85% of reviewers rated this feature as important or highly important.